Jtps dealer guide power point.pptx aug

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JAMESTOWN PELLET STOVES®

Dealer Training Guide

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Sales training. Why Jamestown?

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Unlike many stoves found at the big box stores which are manufactured with price in mind instead of longevity Jamestown provides a high quality stove built to last and here are a few reasons why…

First in Quality – First in Service. Jamestown has been in the market for more than 30 years. Jamestown is Canadian owned and manufactured in the Unites

States utilizing all North American suppliers ensuring the best quality materials available.

Jamestown uses heavy 10 gauge steel in the fire box to ensure many years of service

Jamestown is one of the most efficient pellet stoves on the market Jamestown Pellet Stoves are EPA approved at 2.0 for the J 1000 and

2.3 for the J 2000

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Jamestown uses a very heavy duty, steel fire pot and warranties it for 5 years.

Jamestown uses a heavy cast iron door that not only looks great but holds and radiates heat to increase our stoves efficiency.

Jamestown produces only auto light units making the stove very easy to use.

All Jamestown Stoves are wired to accept a thermostat. Jamestown offers a digital control board with many easy to use

options. Jamestown offers a simple to install hopper extension that fits on

either model and holds an additional 56 pounds of pellets Jamestown has side doors that open easily on hinges providing plenty

of easy access to all components for servicing. Jamestown contains four additional heat chambers in the sides to

hold and radiate heat into the room increasing the stoves efficiencies.

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Jamestown manufactures two models which may be dressed to achieve seven different looks keeping inventory low and selection high.

Jamestown’s J 1000 is the smallest stove made with an output of 38,000 BTU’s.

Jamestown J 1000 is completely convertible where it may be used as a free standing unit or a hearth mount/insert.

Jamestown offers accessories in black, gold or nickel to suit any customers taste.

Jamestown is proud of its customer service and strives to the very best it can be in satisfying all our customers.

Jamestown has warehouses in the United States and Canada to ensure fast and affordable shipping.

Jamestown offers an exclusive Pedestal and carpet protector system to help keep your customers cost down

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while making your profits higher. Jamestown offers superior technical support to dealers. Jamestown offers plenty of training and sales tools. Jamestown offers active dealers protected territories so you are not competing in

your area with the same product. Jamestown offers a web site for you or your customers to refer to for further

information Jamestown links your website to ours and ours to yours. Jamestown offers a special dealer area on our website with special dealer

information. Jamestown has a great face book page Jamestown has our user guide DVD on u tube and on our web site Jamestown places a user guide DVD in every stove to help ensure your customers

know how to operate their stoves properly saving you wasted service calls. At Jamestown we consider our dealers as partners. As partners we establish a

relationship which encourages both parties to work together to achieve success. Comfort and satisfaction awaits your customers

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TOPICS TO BE DISCUSSED

General pellet stove facts

Jamestown Pellet Stoves features

Jamestown Pellet Stoves specifications

Safety warnings & notices

Clearances inside & outside

Achieving optimum efficiency

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TOPICS TO BE DISCUSSED Wood pellet quality control

Control panel wiring & functions

First time stove start-up steps

Maintenance schedule

Exhaust methods & types

Trouble shooting

Warranty information

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GENERAL PELLET STOVE FACTS

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Pellet stoves use biomass pellets to produce heat

Biomass is a clean renewable energy source

Pellet stoves need electricity to function properly

Pellet stoves should be vented outside using proper pellet stove (type “L”) piping

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Pellet stoves require regular maintenance

Pellet stoves can greatly reduce heating costs (electric, propane, fuel oil)

Pellet stoves save the end user countless hours of splitting and hauling cordwood

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Turn your wood piles into a playground!

“First in Quality – First in Value”

JAMESTOWN PELLET STOVES FEATURES

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JAMESTOWN PELLET STOVES FEATURES Heavy 10ga steel construction Heavy duty steel firepot Heavy cast iron door Heat exchange chambers Easy to operate control board Auto ignition start-up Manual draft control Mobile home approved Parts and materials are all North American made and manufactured

High efficiency ratings 99.8% combustion efficiency(rate pellets are burned at)

88% overall efficiency(combustion efficiency+ heat transfer efficiency)

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J1000 Only 13.5” deep 38,000 BTU output Heats 1,800 Sq. Ft. Free standing 37lb Hopper Insert/hearth mount*

black/brass/nickel

J2000 45,000 BTU output Heats 2,200 Sq. Ft. 58lb hopper Ash pan Free standing* Jamestown trivet black/brass/nickel

Hopper Extension adds 56lbs to either model

Mounting hardware is separate from stoves when shipped

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J1000 Hearth Insert•Brass/Gold door trim•Gold plated door handle•Brass shroud trim•Brass insert riser•Shroud

J1000 Free Standing•Nickel door trim•Nickel door handle•Nickel “J” legs

“J” Leg

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J2000 Free Standing•Brass door trim•Gold door handle•Gold Queen Anne legs•Gold trivet

J2000 Free Standing•Brass door trim•Gold door handle•Gold trivet•Pedestal & carpet protector

Queen Anne Leg

Hopper Extension

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“Canadian Owned – American Made”

JAMESTOWN PELLET STOVES SPECIFICATIONS

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JAMESTOWN PELLET STOVES SPECIFICATIONSJ1000 (without leg, pedestal, riser)

J2000(With Standard Pedestal)

Standard Color Satin Black Satin Black

Vent Pipe Diameter 3” (76mm) or 4” (101mm)

3” (76mm) or 4” (101mm)

Electrical Ampere Rating 5.2 7.5

Vent Pipe Type Type L Type L

Height 24in / 610mm 30in / 762mm

Width 23in / 584mm 26in / 660mm

Depth 13.5in / 343mm 24.5in / 622mm

Weight 175lb / 80kg 220lb / 100kg

Shroud Size 31” W x 42” H NA

Fuel Hopper Capacity 37lbs / 16.8kg 58lb / 26.4kg

Maximum Vertical Vent Length

35ft / 10.5m 35ft / 10.5m

Maximum Horizontal Vent Length

10ft / 3m 10ft / 3m

Electric Wattage Rating 150w running/400w start-up

150w running/400w start-up

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SAFETY WARNINGS & NOTICES

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SAFETY WARNINGS

Improper installation voids warranty, or worse

Suggest professional installer Abide by local building codes Do not keep flammables near by Do not use fire starters

Fluids, gels, solids No burning garbage or other wasteSTOVE SURFACES GET HOT WHEN STOVE IS IN USE! DO NOT TOUCH!

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SAFETY WARNINGS Do not install a flue damper in exhaust (check local building codes)

Do not connect to a chimney flue serving another appliance

Check with piping manufacturer for clearances specific to piping

Use only Jamestown components Do not over fire/over heat

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SAFETY NOTICES

Pellet stove & exhaust should be professionally inspected annually

Improper installation can be dangerous

Follow the directions in the owner’s manual closely

Burn ¼” premium wood pellets

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SAFETY NOTICES

Use the Jamestown protector pad or construct one made of non- combustible material

Never place combustible objects on stove top or trivet

Do not operate the stove if any part becomes defective

Do not operate with broken or missing glass Don’t slam the door Clean glass only when stove is cool

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Don’t place combustibles on stove top

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SAFETY FEATURES

Hopper Lid Safety Shutoff Stops the auger from moving when the hopper lid is open

Vacuum Switch Stops the auger from moving if any large air leaks are detected

When the auger stops moving the stove will enter its shut down cycle

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SAFETY NOTICES

For Mobile Home Installation Stove must be secured to floor Fresh air intake must be vented outside

Pellet stove must be grounded Use vapour barrier where exhaust exits the structure

Check with local building codes Use type “L” exhaust vent

double wall pellet pipe

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MOBILE HOME PEDESTAL MOUNTING

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Always check with your local building codes for appropriate clearances

CLEARANCES INSIDE & OUTSIDE

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JAMESTOWN STOVE CLEARANCES

CORNER INSTALLATION ALCOVE INSTALLATION

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VERTICAL CLEARANCES

VERTICAL CLEARANCES

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CLEARANCES OUTSIDE THE HOUSE

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CLEARANCES OUTSIDE THE HOUSE

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ACHIEVING OPTIMUM EFFICIENCY

IT’S ALL ABOUT AIR MOVEMENT

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TOP 2 FACTORS

1. COMBUSTION EFFICIENCY- HOW EFFICIENTLY PELLETS ARE BURNING

2. HEAT TRANSFER EFFICIENCY- HOW MUCH ROOM AIR IS BLOWING PAST HEAT EXCHANGER SURFACES AND EXTRACTING HEAT FROM STEEL SURFACES

TORCH-LIKE FLAME

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DIFFERENT ALTITUDES AFFECT WHICH DRAFT SETTING WORK BEST

FIND THE OPTIMUM AIR TO FUEL RATIO ADJUST THE MANUAL DRAFT CONTROL ADJUST HEAT SETTINGS TO ACCOMMODATE DRAFT SETTINGS

LIGHT BROWN OR MILKY WHITE ASH ON GLASS AND FINE GRAY ASH DEPOSITS ARE SIGNS OF A CLEAN EFFICIENT BURN

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WOOD PELLET QUALITY CONTROL

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Quality of pellets drastically affect the efficiency of the stove

What makes a premium wood pellet?1. Type of raw material used-

clean sawdust2. Ash content- less than 2%3. Moisture content- less than 8%

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Premium Wood Pellets = Efficient Pellet Stove

A lesson from one of the world’s greatest

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Why not to use poor quality pellets They suck the life out of the stove They leave large ash deposits called clinkers

They create more ash which means more cleaning

Inconsistent burn rates Increased wear and tear

NO CORN OR OTHER RAW MATERIALS

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WOOD PELLETS QUALITY CONTROL

Quality wood pellets burn hotter• Use less fuel to produce more heat• Complete burn = less mess

DeFehr Premium Wood Pellets• Hardwood & softwood• Less than 0.5% ash • 5%-8% moisture content• 40lb bags (50 bags per ton)• made from clean sawdust

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CONTROL BOARD WIRING & FUNCTIONS

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Jamestown Pellet Stoves Control Board

Introduced in 2009

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Wires are colour coded

Thermostat block is ready to be wired

Use this diagram when trouble shooting

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Self-diagnostic features All lights are lit and control board is not responding Unplug stove, wait 10s, plug stove back in

Led #2 is blinking Vacuum leak indicator, there is an air leak

Led #3 is blinking Proof of fire switch not detecting sufficient heat, check hopper and burn pot

Led #4 is blinking Over firing, have a qualified service tech determine reason for over firingStove enters a safety shutdown mode when requirements

are not being met

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On/off switch- red for first 15mins then turns green upon successful start-up

Manual auger- manually feeds pellets through auger, normally used after filling an empty hopper

Auger trim-Adjusts factory fuel feed rates on levels 2-4, LED not illuminated indicates setting. Hold both auger trim & heat level (up or down) to set

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Room fan/Convection Fan-boosts fan to high on levels 1-4

Heat Level- adjusts heat levels 1-5 Manual Mode- operate the stove manually Auto Mode- for thermostat control, stove

turns on and off when thermostat calls for heat

Hi-low mode- for thermostat control, stove switches between desired heat level & lowest level, while never turning off to achieve required temperature

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Always unplug the stove before opening side panels

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CONTROL BOARD THERMOSTAT CONNECTION BLOCK

Always unplug the stove when opening the side panels!

Keep It Simple

Use a basic thermostat

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Comfort Awaits

YouFIRST TIME STOVE START-UP

STEPS

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FIRST TIME STOVE START-UP STEPS

Check inside the hopper Fill the hopper with ¼” premium wood pellets

Verify firepot is seated properly Plug it in to a grounded outlet

No power cords or outlets that are wired to a toggle switch

Press On/Off button, voila!

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MAINTENANCE SCHEDULE

Be sure to properly align the firepot with the ignitor tube

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TURNING THE STOVE OFF

Simply press the on/off switch

The stove will begin its cool down mode (approximately 30 min)

Never unplug the stove while it is on

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The following is “SUGGESTED” maintenance. Stove owners will develop a good idea of how often they require cleaning after the first few tons of pellets.

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A consistent maintenance schedule will extend the life of the stove and components

Develop your own maintenance schedule based on usage

Most problems occur because of poor maintenance

A clean stove is a happy stove

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Willie loves clean pellet stoves

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Daily Routine

Check for clinkers inside firepot

Check for ash accumulation under the firepot

Check the air wash bracket

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MAINTENANCE SCHEDULECheck air wash bracket for build up

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Weekly Routine

Clean the glass- First dip a cloth into the ash collected in the fire box & use the ash to remove build up on glass

Then use your favourite glass cleaner with the same cloth

Heat exchanger tubes Clean the firebox area Ash pan (J2000) Upper shelves

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Pull and push scraper rod to free fly ash from the heat exchanger tubes

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Cut-away view of firebox, heat exchanger tubes, and upper shelf

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Monthly Routine or 1 Ton of Pellets

Side and rear(J2000) heat exchange chambers Exhaust system

Recommended inspection after first ton of pellets

Periodic cleaning will depend on usage Seals and gaskets

If flames tend to “lick” towards the glass door check the door, ash pan, and glass gaskets

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Annual Routine Inspect and clean exhaust system

Replace any worn down gaskets Clean piping Inspect termination cap

Clean rear components Clean all motors and blowers

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EXHAUST METHODS & TYPES

SYSTEM REQUIREMENTS VENTING CLEARANCES

Existing chimneys require relining

Use only type “L” vent pipe

Seal all connections using rtv high temp silicone

Fresh air intake should be vented outside

Max 35ft vertical Max 10ft horizontal 12” min. between exhaust cap & fresh air intake inlet

Terminate above snow level

Use 4” pipe when a rise is over 11ft

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TROUBLE SHOOTING

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TROUBLE SHOOTING

Refer to the owner’s manual for trouble shooting guide

In order to diagnose problems with the stove we need to know what’s in it

Lets take a look at the Jamestown pellet stove

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What’s in that stove?

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TROUBLE SHOOTINGA) Control boardB) Firepot D) Hopper lidE) Outer exchange plateF) Inner exchange plateG) Glass gasketH) Door/ashpan gasketI) Hopper lid gasketJ) Side glassK) Centre glassT) CerabrickU) Cerabrick retainerV) Draft knob

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TROUBLE SHOOTINGC) Cast spring handleL) Convection fanM) Combustion/exhaust fanN) Proof of fire switchO) High limit switchP) Vacuum switch Q) Auger motorR) Auger assemblyS) Ignitor

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TROUBLE SHOOTING

Save time diagnosing the pellet stove with a Magnehelic gauge.

This gauge can be modified to fit directly onto the combustion exhaust.

A Magnehelic gauge will instantly let you know if your dealing with an air leak.

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TROUBLE SHOOTING

High limit switch

Vacuum switch

Proof of fire switch

P.O.F. switchIgnitor

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TROUBLE SHOOTING

Combustion/exhaust fan

Convection fan

Auger motor/Auger Assembly

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WARRANTY INFORMATION

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Steel parts are under warranty for 5 years

Electrical parts are under warranty for 2 years (fuse on control board is excluded)

Please send in customers warranty card along with proof of sale

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This warranty does not apply to instances where the stove owner did not properly install, operate or maintain the stove

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RECOMMENDATION

Check out the Jamestown Pellet Stoves User Guide DVD!

This video will help reinforce some of what we’ve gone over today.

Pick up your Jamestown Pellet Stoves Cleaning Kits! We strongly recommend that every customer has one!

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Thank You

Welcome toTeam Jamestown

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JAMESTOWN PELLET STOVES®

Any Questions?

Business

Jtps dealer guide power point.pptx aug