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Ancestry.comKraft’s

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Kraft Brothers

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Bloodline

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`

• Adam Kraft

• Master Builder

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• Adams Tabernacle

• Psalm 27...

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Kraft Family Tree

• Nobility and Grace

• Needed Links were on Mom’s Scots Ancestry Research Society from 1952... see the selected words... think redacted...

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Ambassador Bryce

• Trustee of Carnegie Scottish Universities - Scottish Libraries

• Found Noahs Ark...

• Heidelberg University Germany? Samuel Hugh Kraft Heidelberg German Language University in Ohio. Emma Stauffer wife of Hugh.

• John Henry Kraft lived in England during Bryce’s time, after Civil War... His wife Eliza Mechlin...burg. Germany...

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Bryce Researcher

• Genius of his time...

• Niall of Hostages? Icelandic Sagas...

• Found Plank claimed from Noahs Ark at 13,000 ft. Mr. Arafat...

• Pacifist, wrote against Armenian holocaust...

• First Ambassador to America from England.

• Buddy of Andrew Carnegie... AiLibraries? why did Eric react to his photo?

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Aunt Susie Stouffer-Gordon Henry Kraft-Henry Owen Kraft

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Adam Kraft

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Henry Owen Kraft

• Matilda Flanders grandson?

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Mildred Joss Kraft

• granddaughter William I Conqueror England

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Grandkids get married continue bloodline

• William I (Joss) Conqueror - mother

• Matilda (Kraft) Flanders - father

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NWONew World Order

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iMac24 and 21 hackedMirrored Hard Drive... RAID... Remote Control...

I shipped PC Anywhere, Carbon Copy, ReachOut with QAPlusmillions of remote control “clients...” sold Host side...

QAPlus/Win had Microsoft Telephony API built-in... John Crim - MauiIntel required Copyright’s - Work for Hire or no Investment.

IBM required Copyright’s proof - Work for Hire or no Investment.IBM Attorney told me everything in life is a derivative work...

(Sykes due diligence after Intel’s)

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Their using our Signal against us...

• Independence Day movie Sequel - Fourth of July...

•Using Satellite TV Signal a stream in the signal...

• or our Instant Msg... ICQ, AIM, Facetime

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one stop banking...

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text msgs / instant msgs...

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Social Medicine?

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data choke point?

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FaceTime Comm.

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Skype

•means: Social Disease in Scandinavia...

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how would one communicate Globally

• Internet

•Cell Phone Networks

•Common Thread - for IM...

• or give them the Skype...

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text to speech - ETRE5/3/12 12:09 PMLernout & Hauspie - Wikipedia, the free encyclopedia

Page 1 of 3http://en.wikipedia.org/wiki/Lernout_%26_Hauspie

Lernout & HauspieFrom Wikipedia, the free encyclopedia

Lernout & Hauspie Speech Products, or L&H, was a leading Belgium-based speech recognitiontechnology company, founded by Jo Lernout and Pol Hauspie, that went bankrupt in 2001. The companywas based in Ypres, Flanders, in what was then called the Flanders Language Valley (mimicking theSilicon Valley).

Contents

1 History2 References3 See also4 External links

History

Lernout & Hauspie was founded in 1987 by Jo Lernout and Pol Hauspie. After a difficult start, it quicklygrew, and, in 1995, it went public on the NASDAQ (LHSP), and was also quoted on the now-defunctBrussels-based EASDAQ exchange. Its headquarters were in Ieper, Belgium, and in Burlington,Massachusetts. At its peak, Lernout & Hauspie had a market capitalization of almost US$10 billion.

Flanders played an important role in investing in the company and the surrounding Flanders LanguageValley. Lernout & Hauspie quickly became Flanders' pride.

It acquired a number of its smaller competitors, including text-to-speech developer Berkeley SpeechTechnologies, in 1996. During March-April 2000 Lernout & Hauspie acquired Dictaphone for nearly US$1billion, then acquired Dragon Systems shortly thereafter. Lernout & Hauspie provided the voicerecognition technology needed to propel Dictaphone's voice recognition enhanced transcription system(started by a company called Articulate Systems and sold and supported by a company called The MRCGroup - later Fonix before becoming part of L&H).[1]

For some time Lernout & Hauspie was dogged by rumours of financial impropriety, and in early 1999 theWall Street Journal, ran allegations in its Heard on the Street column, by Goldman Sachs analyst RobertSmithson, that earnings had been overstated. Further investigation by Wall Street Journal staffer JesseEisinger led to the revelation on 8 August 2000 of a major financial scandal involving fictitioustransactions in Korea and improper accounting methodologies elsewhere. In April 2001 founders JoLernout and Pol Hauspie, as well as former CEO Gaston Bastiaens, were arrested in what is considered one

Coordinates: 50.86918°N 2.89281°E

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Morgenthaler Ventures

Former Siri board member: She's 'not a data hog'

by Josh Lowensohn January 30, 2012 2:28 PM PST

Summary: Someone from Siri's past has come out in defense of the software voice assistant's alleged data hogging ways, saying each query is about 63 kilobytes of data.

Reports of Siri's bandwidth hogging ways have been greatly exaggerated, according to a former board member of the namesake company Apple bought in 2010.

In a guest post on Forbes this morning, former Siri and Nuance Communications board member Gary Morgenthaler suggests that the research report put out earlier this month by mobile network management company Arieso--the one that claimed the voice assistant feature led to about twice the amount of data use--is untrue.

"Siri's average data consumed per query is less than 63 kilobytes, according to Ars Technica; and it's a number I can confirm, having served as a Siri board member for years," Morgenthaler wrote. "63 kilobytes by the way, relative to iCloud, YouTube, Pandora and others, is de minimus," he added.

Siri: Not such a data hog after all? (Credit: Apple)

That Ars Technica mention is the investigation the outlet did shortly after theiPhone 4S was released, testing a bevy of queries on Siri to see how much data the feature used. The conclusion was that the average query slurped up 63 kilobytes of data, with some actions like visiting a Web page, or pulling up a map then adding data on top of that, since those are separate applications and have data needs of their own.

Arieso's study made waves this month when it suggested thatiPhone 4S users were bigger data users than those on the iPhone 4 due to Siri, an iPhone 4S-specific feature that runs through Apple's servers and sends snippets of voice data for processing. Arieso's study took data from more than 1 million subscribers on a European cellular network shortly after the feature made its debut.

The study surfaced once again last week in a story in The Washington Post titled "How Siri is ruining your cellphone service." The report suggested that the influx of data hogs on each carrier's cellular network would eventually congest and deteriorate service, leading to dropped calls and slower data speeds.

Morgenthaler added some additional anecdotal evidence of his own to malign the Arieso report, saying the feature itself was not creating a noticeable influx of new traffic.

"I spoke with the CTO of a major European mobile telecommunications carrier who confirmed to me that, based on detailed analysis of mobile data traffic on their network, Siri's contribution to the increase was 'negligible,'" Morgenthaler said.

Apple, for its part, has kept its mouth shut on the claims by either party. The company did not respond to a request for comment on Morgenthaler's defense of the feature.

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ETRE

• I wanted to goto ETRE/RedHerring

• to introduce investment

• opportunity the APBA Offshore...

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thought about taking APBA Offshore to ETRE...

• 2002...

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Jon GordonDiagSoft, Inc.

President

Gordon KraftFounder,

Chairman, CEO

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knew Jon since GSS Portlandtold me about Tim Patterson owning ability to sell OEM MSDOS license(s), he sold Patterson Labs to Phoenix Technology (BIOS) his old company, and/or future one?

Patterson had a nonexclusive license for MSDOS since they wrote it... Bill Gates did a quick license with Patterson for DOS to bid to IBM for the new

PC...Jon needed bigger player to deal with Microsoft.

(Jon at Phoenix he becomes VP Sales Phoenix, assists in IPO)SEC Writedown hit Phoenix Stock just like Sykes, Inc.

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4/19/12 11:43 AMJonathan Gordon | CrunchBase Profile

Page 1 of 2http://www.crunchbase.com/person/jonathan-gordon

Degrees

Financial Organizations

Stage 1 VenturesPartner

Web Presences

Tags

CrunchBase is hiring! Check out our open positions →

Home > People > Jonathan Gordon

Jonathan GordonJonathan Gordon has been a successful executive, entrepreneur and investor for over30 years. He has been at the forefront of many historic market and technologychanges in the high tech global economy.

Mr. Gordon is the founder of Ametron Technologies, Inc., a consulting and licensingfirm that helps entrepreneurs and technologists with business development andmonetizing their Intellectual Property and inventions. Recent clients have includedPicassa/Lifescape (sold to Google), a photo management tool; Corestreet, a providerof security software; Liquid Machines,a provider of enterprise rights managementtechnology and solutions and Bitzmart/ Stealth Media Labs, a technology used toembed information into digital audio and video streams with playback throughWindows Media Player 9 Series.

Before Ametron, Mr. Gordon was CEO of mGen, Inc., an e-learning enterprise softwarecompany, which was focused on 1st Responder market opportunities within DOD andother government agencies, such as the Navy/Marine Intranet, US Dept. of Agricultureand the US Army.

Prior to that, he was CEO and founder of EndPoints, Inc.(sold to Flextronics and Archi-tech, Taiwan) , a fabless semiconductor company, whose imaging chips powered highvolume, low cost consumer digital cameras. Preceding EndPoints, Mr. Gordon wasPresident of DiagSoft (sold to Sykes Enterprises), a PC hardware diagnostic andmanufacturing test company.

Subsequent to EndPoints, Mr. Gordon was the founder of Phoenix Publishing (sold toSoftbank). Mr. Gordon was also President of Paterson Labs, which he sold to Phoenix

Technologies Inc. for Paterson’ s founder, Tim Paterson (the author of the MS-DOS operating system).

Mr. Gordon has built international sales and marketing organizations for several notable companies like PhoenixTechnologies, who he assisted in their IPO as their first VP of Sales. Additionally, he was VP of Sales of Graphic SoftwareSystems, an early PC software pioneer who had graphic software on the original IBM XT and AT.

Jonathan’s early sales and marketing career included Physical Data Inc. (sold to Honeywell), a start up instrumentationcompany, who made digital waveform recorders for use in fusion reactor and munitions testing. He also was a sales engineerwith Tektronix and helped introduce the first low cost graphic terminals for mini and mainframe computing.

Mr. Gordon attended the University of Wisconsin and Penn Morton College.

Milestones

Jonathan Gordon added a position as Partner.Posted 6/22/09 at 4:50pm

Videos

Sources

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Jon was with SystemSoft...

• Sykes came to Maui, took him to Island of Lanai for afternoon, evening luau at my pool catered by Jeanne King extraordinary.... live guitar, etc.

• I hired Jon as DiagSoft President so that I could get ETSC up and running in Maui at DiagSoft R&D... I knew Jon since (Rene) Award Software where I was VP Sales Award (I sold 5M stickers), and Jon was VP Sales Phoenix BIOS wars... I brought Frank Berko in as US Sales... I used to work for Frank at Microform Data Systems. Commission Only Reps for Award.

• I had met with Rich Levandov at Phoenix early on to sell DiagSoft to Phoenix and Neil Colvin, no deal... Talked to Rich about selling AOL OEM version...

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Sykes Pooling of interest deal 1996. (IRS changed 1999 Yahoo)

• looking for $400K investment from Sykes to finish ETSC, seamless version, Help Desk connected to any Windows software title via their individual F1 Help button standard... (We connected ETSC into the Help file of any software title), bringing OEMable QAPlus/Win with ETSC to every desktop... ETSC for the Software Industry! Wouldva (impacted) Sykes Call Centers...

• ETSC could dial Microsoft/Broderbund/HP ... any Windows Software title directly transmit Sysinfo, Diags Report, Setup info from F1 Button...

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6 months after sale of DiagSoft

• sold DiagSoft to Sykes,

• Sept. 1996,

• Jon Gordon: 6 mos later has

• SystemSoft May 1997 deal

• in his pocket... how long does

• a deal like this take?

6/24/12 4:54 AM

Page 1 of 2http://web.archive.org/web/19980201065708/http://www.diagsoft.c…5852563e00018d9b1/b9f0cca062c051d18525649d004ae8ad?OpenDocument

Back Previous Document Next Document

DIAGSOFT PRESS RELEASE

Sykes Enterprises, Incorporated Announces Major Technology Exchange andInvestment in SystemSoft Corp. and Bundling of ETSC Diagnostic Tools with a U.S.Hardware Manufacturer

See Also: http://www.sykes.com

TAMPA , Florida, May 7, 1997

Sykes Enterprises, Incorporated (SEi) (Nasdaq:SYKE), a leading provider of diverse information technology services, announced today thatit has entered into a technology exchange with SystemSoft Corp. (Nasdaq:SYSF), the Natick, MA-based pioneer of system-level software,connectivity and problem-resolution technologies. Under the terms of the agreement, SEi will integrate communication and remote controltechnology from SystemSoft into its ETSC product set, bringing remote access to the marketplace much sooner than originally anticipated. Inturn, SystemSoft will integrate SEi's ETSC diagnostic tools, acquired in 1996, with its own software to create a new "SystemWizard Premier"support-call management software product.

In order to maximize anticipated benefits resulting from the alliance, Sykes Enterprises also announced it would purchaseapproximately 1,066,000 shares of SystemSoft's common stock for the sum of $8 million in cash. SEi has been grantedobserver rights which allows John Sykes to serve in the capacity of Advisor to the Board of Directors of SystemSoft.

"Our investment in SystemSoft is strategically significant because it allows us to address an estimated $40 billion homemarketplace," states John H. Sykes, President of and Chief Executive Officer of Sykes Enterprises. "In addition, SystemSoft's technologyallows us to comprehensively address and expedite to the marketplace the remote support of both hardware and software diagnostic issues,supporting that via our 3,200 technical support professionals worldwide. In essence, we become a 'one-stop-shopping solution' for allcomputer support needs. In turn, this enhances the value of our company to both customers and shareholders alike."

Sykes Enterprises and SystemSoft will market SystemWizard Premier to its OEM, ISV and IHV customers. In addition,SystemSoft will promote SEi's third-party support services as an integrated component of SystemWizard.

"This agreement creates a win-win solution for our customers and for millions of households that currently have computers,"states Robert F. Angelo, Chairman, CEO and President of SystemSoft. "It represents an unprecedented milestone insupport-call management solutions, and it enables us to provide fully outsourced and tightly integrated telephone supportservices as an extension of the SystemWizard product line, something that no other competing company has been able toprovide to date."

Immediately, the agreement gives SEi access to millions of units of personal computers, software and peripherals that will ship withSystemWizard for out-of-warranty service contracts. SEi has agreed to use SystemWizard's problem resolution products, includingSystemWizard Server, SystemWizard Technician and SystemWizard Builder, to streamline the thousands of calls it handles on behalf ofhardware and software manufacturers every day.

"The combination of the SystemWizard technology and SEi's call center capabilities create a platform for buildingcomprehensive service offerings from automated diagnosis and resolution of support problems on the desktop to expert advise for complexmultivendor issues by SEi support experts," stated Tom Sweeny, Director/Principal Analyst for Dataquest Software Services.

SystemSoft

SystemSoft is also the maker of CardWizard PC Card troubleshooting and configuration software. Other products include afamily of Universal Serial Bus firmware and software, Plug-and-Play software, power-management software and BIOS.

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Sykes gets 1,066,666 shares in SystemSoft Stock or vice versa?

• Sykes 3 for 2 stock split before offering...

• secondary offering happens

• then later SystemSoft deal SEC write down?

• did they get to flip 1,066,666 X 3/2 split of shares with Sykes Secondary?

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Sykes slides Oct. 2000

• served for divorce Oct. 2000.

• whys everything happening to me?

• crosses my mind... seems almost...

5/3/12 9:15 PMBusiness: The slide of Sykes

Page 1 of 7http://www.sptimes.com/News/101500/news_pf/Business/The_slide_of_Sykes_.shtml

Weather | Sports | Forums | Comics | Classifieds | Calendar | Movies

The slide of Sykes

The Tampa company whose mainstay is building and staffing call centers appearsadrift. Earnings and efforts to diversify have been a disappointment to Wall Street andshareholders. And some investors question founder John Sykes' attention to thecompany's recovery.

By SCOTT BARANCIK

© St. Petersburg Times, published October 15, 2000

TAMPA -- After negotiating sweet deals with dozens of job-hungry towns around the world, SykesEnterprises Inc.'s plan to build a call center in rural Lake City may have seemed like a sure thing.

Lake City officials scraped and borrowed to come up with the $5.6-million package Sykes demanded.Incentives included free land, new access roads, a five-year break on property taxes and millions in cash.

But when Tampa-based Sykes later asked for another quarter-million dollars in improvements, exasperatedlocal officials balked.

Enter Service Zone Inc., a company founded last year by ex-Sykes executive Timothy Hayes. TheHomosassa Springs company offered to build Lake City a call center in exchange for a relatively slim $4.1-million. Unlike Sykes, the company also pledged to fill a certain minimum number of jobs, or else repay upto $1.8-million of the town's cash.

Lake City leapt at the chance. The call center's foundation was poured last week.

"Service Zone and (Columbia) county officials may owe Sykes a hearty "thank you,' " the LAKE CITYREPORTER wrote in a June editorial. "Service Zone because Sykes makes them look good, and the countybecause Sykes got them ready to make a deal."

Sykes moved on, eventually striking a multimillion dollar deal with Palatka instead. But the Lake Cityepisode suggests the 23-year-old company's problems run deep.

Over the past two years, Sykes Enterprises repeatedly has promised strong earnings, only to fall short.Clients have been stolen. Efforts to move into higher-profit areas such as software sales or e-commerceconsulting have met with skepticism. Critics say founder John Sykes has been too busy trying to bring the2012 Olympics to Tampa and cutting ribbons at local charities to pay close attention to the company'srecovery. And Sykes' board of directors, the shareholders' last line of defense, is rife with conflicts of

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• Jon Gordon

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Sykes, Inc.

• SystemSoft Jon’s old company swapped invoices... $8M. (Ed M.)

• Sykes had to do a SEC Write Down of $8M... Oct. 2000.

• Kraft stock in escrow lost (we lost) $5M at this time of release (held late in escrow past auto release date). SYKES dropped from $52 to $2...

• Krystle filed for Divorce Oct. 2000.

• Jon Gordon told IBM to go away... Carl Sneadker went from DiagSoft to AMI Diags Jon’s VP Eng.

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Kraft Group Trustee?

• have to go to family trust mtg. in Boston, back in two weeks...

• have some buildings for you to look at in Tampa.

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it’s all relative(s)...

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7/2/12 5:50 PMCP/M - Wikipedia, the free encyclopedia

Page 1 of 17http://en.wikipedia.org/wiki/CP/M

CP/M

A screenshot of CP/M-86.

Company /developer

Digital Research, Inc. / Gary Kildall

Programmedin

PL/M

Workingstate

Historic

Source model Originally closed source, now opensource[1]

Latest stablerelease

3.1 / 1983[2]

Availableprogramminglanguages(s)

Assembly language, BASIC, Modula-2,Pascal etc.

Supportedplatforms

Intel 8080, Intel 8085, Zilog Z80, Intel8086, Motorola 68000

CP/MFrom Wikipedia, the free encyclopedia

CP/M (ControlProgram/Monitor) was amass-market operating systemcreated for Intel 8080/85based microcomputers byGary Kildall of DigitalResearch, Inc. Initiallyconfined to single-tasking on8-bit processors and no morethan 64 kilobytes of memory,later versions of CP/M addedmulti-user variations, andwere migrated to 16-bitprocessors.

The combination of CP/Mand S-100 bus computersloosely patterned on theMITS Altair was an early"industry standard" formicrocomputers, and thiscomputer platform waswidely used in businessthrough the late 1970s andinto the mid-1980s,expanding to include 16-bitCPUs and multiusercapability.[3] By greatlyreducing the amount ofprogramming required toinstall an application on a newmanufacturer's computer,

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7/2/12 5:48 PM86-DOS - Wikipedia, the free encyclopedia

Page 1 of 7http://en.wikipedia.org/wiki/86-DOS#IBM_interest

86-DOS

A sample 86-DOS session (simulated).

Company / developer Seattle ComputerProducts / Tim Paterson

Programmed in 8086-Assembly language

OS family DOS

Working state Historic

Source model Closed source

Initial release 1980

Latest stable release 86-DOS v1.14 / July1981

Marketing target ?

Available language(s) English

86-DOSFrom Wikipedia, the free encyclopedia

86-DOS was an operating systemdeveloped and marketed by SeattleComputer Products for its Intel 8086-based computer kit. Initially known asQDOS (Quick and Dirty OperatingSystem) the name was changed to 86-DOS once SCP started licensing theoperating system.

86-DOS had a command structure andapplication programming interface thatimitated that of Digital Research's(abbreviated DR or DRI) CP/Moperating system, which made it easyto port programs from the latter. Thesystem was purchased by Microsoftand developed further as PC-DOS andMS-DOS.

Contents1 Origins2 IBM interest3 Creation of PC-DOS4 Intellectual propertydispute

4.1 EDLIN5 Versions6 Quotes7 References

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7/2/12 5:46 PMPhoenix Technologies - Wikipedia, the free encyclopedia

Page 1 of 11http://en.wikipedia.org/wiki/Phoenix_Technologies

Phoenix Technologies Ltd.

Type Subsidiary

Industry Software

Founded 1979

Headquarters Milpitas, California, United States

Products BIOS: SecureCore, SecureCoreTiano, TrustedCore, AwardCore,AwardCore Tiano, MicroCore.Consumer products: FailSafe,HyperSpace, DriverAgent,BIOSAgentPlus, RegistryWizard,Undelete-Plus

Revenue $67.7 Million USD (2009)[1]

Employees <500

Parent Marlin Equity Partners

Website www.phoenix.com(http://www.phoenix.com/)

Phoenix TechnologiesFrom Wikipedia, the free encyclopedia

Phoenix Technologies Ltd designs,develops and supports core systemsoftware for personal computers andother computing devices. Phoenix'sproducts — commonly referred to asBIOS (Basic Input/Output System) orfirmware — support and enable thecompatibility, connectivity, securityand management of the variouscomponents and technologies used insuch devices. Phoenix Technologiesand IBM developed the El Toritostandard.

Phoenix sells its products primarily tocomputer and component devicemanufacturers. The company alsoprovides training, consulting,maintenance and engineering servicesto its customers.

Phoenix also designs, develops andsupports software products andservices that provide PC users,especially mobile devices, withenhanced device utility, reliability andsecurity. Phoenix's portfolio ofproducts and services includessoftware that helps users to locate andmanage portable devices that have been lost or stolen as well as software that allowcertain applications to operate on the computing device independently of the device’sprimary operating system.

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7/2/12 6:02 PM

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QAPlus/WIN-WINProviding support for both Microsoft Windows 95 and Windows3.1 systems, QAPlus/WIN-WIN brings a very simple graphicalinterface to DiagSoft's full suite of system diagnostics routines.Ideal for Novice users to Power users. Corporate Help DeskCenters and Providers are supported via a Modem, LAN, orInternet connection to our Help Desk System for Windows/NT andQAPlus/WIN-WIN, which contains the hardware test routines toprovide true and accurate results through the Windows API,including a full set of Multi-Media tests, the true 32 bit underWindows RAM test, a Graphical Chip Locator, and SystemBenchmarking.

Professional/QAPlusProfessional QAPlus sets the standard for user-friendly diagnostictesting. This comprehensive diagnostic contains the sameintensive, accurate tests as QAPlus/FE, but does not include FieldEngineer specific features such as destructive tests.

Professional/QAPlus contains additional features tailored forcorporate use, such as logging test results to a LAN database.

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7/2/12 5:56 PM

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Menu

PRESS RELEASE

Sykes Enterprises and DiagSoft Announce Support through theinternet

Electronic Technical Support Center Connects PCs to Sykes Technician

TAMPA, FL - November 15, 1996 (NASDAQ: SYKE) - Sykes Enterprises,Incorporated (SEi), a diverse information technology outsourcing company,announced today a new service, Electronic Technical Support Center (ETSC), whichoffers computer users a simple and easy solution to hardware and software problems.Using ETSC combined with QAPlus diagnostic products developed by its wholly-owned subsidiary, DiagSoft, Inc., SEi provides computer users on-line access tosupport through the Internet.

Users with a computer can receive troubleshooting support with a simple click of abutton, transmitting critical system information to a support professional in one ofSEi?s seven custom-built state-of-the-art U.S. customer support centers. Informationcan be received via the Internet, Intranet, direct modem-to-modem, printer or fax.Once in depth hardware and software configuration information is downloaded, SEi?stechnician can quickly diagnose and either fix the problem or recommend solutions.The diagnostic tools are available for systems running various operating systems,including DOS, Windows 3.1, Windows95, and OS/2.

DiagSoft, Inc., the leading manufacturer of diagnostic, quality assurance andperformance bench-marking software for computer systems will showcase thistechnology and ETSC at Comdex in the Las Vegas Hilton (Booth H405), November18-22.

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7/2/12 6:08 PM

Page 1 of 3http://web.archive.org/web/19970123215136/http://diagsoft.com/d…852563d3000a1ab5/24cb339633be7309852563ee00185ec8?OpenDocument

Executive SummaryDiagSoft, Inc. is the leading developer of quality assurance and diagnostic software for computermanufacturers, service providers and PC users with over 20 million users worldwide.

Today, the DiagSoft QAPlus line of products address the needs of users in every major operatingsystem, including PC-DOS, MS-DOS, Windows 3.1, Windows 95, IBM OS/2 Warp, and AppleMacintosh MAC/OS. Based upon the most thorough and complete hardware diagnostic routines,QAPlus is a comprehensive line of products that meet the diverse needs of end-users, service andsupport providers, system integrators, VAR's, and manufacturers. DiagSoft's customers includeleading computer manufacturers such as,

IBM Corporation

Digital Equipment Corporation

Gateway 2000

Hewlett-Packard

AT&T GIS

Micron Computer

Data General

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I licensed Touchstone QAPlus which was called CheckIT V1.0+ (DiagSoft Copyright)for Retail

Channel(Larry Dingus and Shammi Jenkins Seal beach)

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The Free Library > Business and Industry > Business > Business Wire > May 7, 1997The Free Library > Business and Industry > Business, international > Business Wire > May 7, 1997The Free Library > Date > 1997 > May > 7 > Business Wire

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NATICK, Mass.--(BUSINESS WIRE)--May 7, 1997--

To provide unprecedented support services and tools to PC industry

SystemSoft(tm) and SEi Provide the Industry's Only Turnkey,

Single-Source, Technical Support Management Solution from Problem

Resolution Software to Internet-Accessible Solutions to Complete

Phone-Support Assistance

EDITORIAL HIGHLIGHTS:

-- SystemSoft will integrate the Sykes Enterprises, Incorporated (SEi) ETSC diagnostic capabilitieswith its problem resolution software to create "SystemWizard Premier."

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-- SEi will integrate the communication and remote PC control software of SystemWizard's callefficiency products into SEi's ETSC offering.

-- Both SystemSoft and SEi will promote and license SystemWizard Premier in their respective OEM,ISV, and IHV channels.

-- SystemSoft will promote SEi's acclaimed third-party telephone support services as a tightlyintegrated extension to the SystemWizard end-to-end solution.

SystemSoft Corp. (NASDAQ:SYSF) and Sykes Enterprises, Incorporated (NASDAQ: SYKE) todayannounced a broad technology exchange, marketing, and licensing agreement that will deliver to PCmanufacturers and software developers one of the industry's most comprehensive technical supportmanagement solutions. As a result of the agreement, each company will offer significantly enhancedtechnical support services and products.

Under the agreement, SystemSoft, maker of the SystemWizard family of automated problem-resolution technologies will embed and integrate SEi's QA Plus-branded diagnostics and preventiontools within its support-call management software to create SystemWizard Premier. With theintegration of the diagnostics to the SystemWizard Client, OEMs can take advantage of the samediagnostic tools used on their factory floor to solve problems after the PC has shipped to the enduser. SystemSoft and SEi will promote and license SystemWizard Premier in their respective OEM,

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Publication: Business Wire

Date: May 7, 1997

Words: 1208

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Topics: Computer software industryLicensing agreements

Computer systemsDatabase industry

Licensing agreementsInformation technology servicesSoftware industry

Licensing agreements

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CompanyName

EndPoints, Inc.

URL www.endpoints.com

Category Telecommunications> Processors

Phone # 781-276-3900

Location Bedford, Massachusetts

Number ofEmployees

(NA)

Date Founded 01002000

Capital Raised $5 million ~ $10 million

FundingStage

2nd VC

CompanyOverview

EndPoints, Inc. is a leading provider of controller chips usedin consumer products that capture and display video and stilldigital images across the Internet.‚ These chips provide connectionto an expanding world-wide base of hundreds of millions of PCs,Cell Phones, PDAs and TVs.

Founder &ManagementInformation

Mike Aronson, CEO and Chief Technology Officerwas founder and CEO of Aox Incorporated, where he architectedadvanced co-processor technology for PCs, developed videoconferencingchips and designed multimedia functionality into DSP chips. Hehas a summa cum laude undergraduate degree in Physics and a Ph.D.degree in Experimental Physics from Harvard.

Jon Gordon, Presidenthas a 25-year record of building successful technology-basedcompanies. Before co-founding EndPoints, Mr. Gordon was Presidentof DiagSoft, Phoenix Publishing, and Paterson Labs. He also servedas Vice President of Sales for Phoenix Technologies and GraphicSoftware Systems.

Chris Adams, Vice President of Sales and Marketingwas VP of Sales and Marketing for Aox Incorporated. Prior to

EndPoints, Inc. > Startup Company Information http://www.startupzone.com/List2/startupcategory/WC1110Star...

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Menu

PRESS RELEASE

Sykes Enterprises and DiagSoft Announce Support through theinternet

Electronic Technical Support Center Connects PCs to Sykes Technician

TAMPA, FL - November 15, 1996 (NASDAQ: SYKE) - Sykes Enterprises,Incorporated (SEi), a diverse information technology outsourcing company,announced today a new service, Electronic Technical Support Center (ETSC), whichoffers computer users a simple and easy solution to hardware and software problems.Using ETSC combined with QAPlus diagnostic products developed by its wholly-owned subsidiary, DiagSoft, Inc., SEi provides computer users on-line access tosupport through the Internet.

Users with a computer can receive troubleshooting support with a simple click of abutton, transmitting critical system information to a support professional in one ofSEi?s seven custom-built state-of-the-art U.S. customer support centers. Informationcan be received via the Internet, Intranet, direct modem-to-modem, printer or fax.Once in depth hardware and software configuration information is downloaded, SEi?stechnician can quickly diagnose and either fix the problem or recommend solutions.The diagnostic tools are available for systems running various operating systems,including DOS, Windows 3.1, Windows95, and OS/2.

DiagSoft, Inc., the leading manufacturer of diagnostic, quality assurance andperformance bench-marking software for computer systems will showcase thistechnology and ETSC at Comdex in the Las Vegas Hilton (Booth H405), November18-22.

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Jon Gordon Tech Deals

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Jon Gordon

• Phoenix IPO and or SEC issues early on, Jon was on the roadtrips...

• seems to be in System Software Deals, from:

• GSS to BIOS to MSDOS to Funding deals.

• Great guy. I like him.

• Stage1 Ventures handled all his places of employment/company M&A’s.

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Sykes G2 Jackson Hole

• final negotiations.

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Christening of DREAMS 1-17-1997 Vinoy Marina

• Sykes meets me for coffee and danish day after...

• Doesn't trust Ed...

• Likes Jon.

• I lived in Florida from end of 1995-2006

• I closed IBM Boca Raton - took Alan Piner with me for close...

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Divorce

• Oct. 2000 served at AM, Had asked ALL Kraft investments to come to Marco Island need to discuss cashing out possibilities, all show up the very morning of out of the blue, get served for divorce?

• Don Harris helped set it up.

• Art Cassise BBNC Board advisor consultant and buddy of Ralph Manfredo with them. StarPower, ...

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• Krystle has both Florida and California Attorneys.

• I have Woodward, Lombardo, esq. Naples, my portion of divorce to them was over $22K. Krystle and I in agreement from the start. Divorce took several years...

• Krystle responsible for hers, we split assets as per original agreement three years earlier? Long, esq. Naples and lady unknown from Santa Cruz, is she the one on our dock in Marco Island?

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Marco Island Camelot

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good to be the King...

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Queen left Camelot failed...

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regardless... what is, is.

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for my fatherHenry Owen Kraft

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Jan. 17 1997Christening of DREAMS

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