L&D Needs to Build Ecosystems for the Future of Work

Thurs, 27th July 2017, 12-1 PM, Sydney

Ways to participate:

• Q&A Box - comment, whinge & opinions

• Twitter Backchannel - @lrncafe #LearningEcosys

L&D Needs to Build

Ecosystems for the Future of

Work

Knowledge

Sharing

Better Practices

Experienced

Panel

Ecosystem View Based on Combined Experience

2

Learning & Performance

Ecosystem Architects

• Strategy & Roadmaps

• Learning Optimisation

• Current State Review

• Business Case

Development

• Technology Selection

• Integration Design

• Knowledge Management

• xAPI/TinCan Architecture

David Hegarty Jeevan Joshi Robin Petterd

Experience in Learning

& Performance

25 years + 25 years + 20 years +

Recent Projects • Location based

Learning App

• Learning Strategy –

Bank

• Developed online

PD program for

English teachers

• LMS Selection using

Agile

• Future Capabilities

Design– Bank

• L&D & Tech

Strategy – Media

• Development of next

gen learning platform

• Government learning

programs reform

• Transforming

patents training

across A&NZ

Commercial Experience General Manager -

Cadre

Founder – LearningCafe

& CapabilityCafe

CEO – Sprout Labs

Thought

Leadership

Webinar

Discussions

UnConference

Blog

Magazine

Coffee

Catch Ups

Capability Building

Workshops Community of

Professionalswith a focus on

implementing ideas

Building

Capability

4

Melbourne UnConference 2017

Limited to 110 seats only.

@ 450 + GST

Register:

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5

Why is the ecosystem

view needed for L&D to

deliver effective

solutions?

How will the

“ecosystem” view

impact the design and

implementation

approach and methods?

What L&D will need to

learn and unlearn to

take an “ecosystem”

approach?

JEEVAN JOSHI

Producer at LearningCafe & CapabilityCafe

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What is Ecosystem ? Biological View

An ecosystem is a

community of living

organisms in conjunction

with the nonliving

components of their

environment (things like air,

water and mineral soil),

interacting as a system.

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https://www.studyblue.com/notes/note/n/exercise-19-the-pond-ecosystem/deck/6417769

Interdependence

Complexity

Balance

Flows

Self Adjusts

My M.Teach Experiment

8

Light

Algae -

Chlorella

Fungus -

Cephalosporin

Oxygen

Food Light

Food

Cephalosporin

3rd Generation

Antibiotic

Food

Antibiotic

Results – Take a Guess

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If I increased food Increased Decreased Increased

to a point and

then decreased

If I increased light

Antibiotic Produced

Increased Decreased Increased

to a point and

then decreased

If I increased Algae Increased Decreased Increased

to a point and

then decreased

10

Source :http://joshbersin.com/2017/03/the-disruption-of-digital-learning-ten-things-we-have-learned/

11

Why an Ecosystem View in Required ?

12

Recognise the

complexity and

interdependence of

work and Learning

Simple and isolated

view will not deliver

results that matter.

Recognise other

business ecosystems

internal & external .

how Leaning

interacts/fits into it.

Allow for optimisation

of moving parts within

constraints and allow

for nimbleness

Specially relevant to

Learning due to

increasing availability

of external content &

resources.

Specially relevant to

Learning due to

increasing availability

of external content &

resources.

Design solutions that

break the silos that

have been created

within L&D & HR

L&D/HR silos are

barriers to creating

solutions that address

the problem at hand.

Current Learning

Architecture is primarily

built on Mandatory

Learning

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Compliance

CPD

Technical

i.e. Learners don’t

really have a choice.

65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar

21 July 2016

Organisational Learning is shifting away from

mandatory Learning

http://www.simplypsychology.org/maslow.html

Compliance

Technical Training etc.

Behaviour

Productivity

Innovation

Culture

Competitive

Advantage

Mandatory

Easy to

Measure

Difficult to

Measure

Compliance

Technical Training

etc.

Innovation

Culture

Behaviour

ProductivityCurrent

L&D world

What

business

needs

What

business

gets

Ecosystem

view

David Hegarty

17

18

Visualising the Learning Ecosystem

19 http://dailyedventures.com/index.php/2013/05/16/tracy-immel/


20 http://www.competencyworks.org/wp-content/uploads/2013/09/kw.png


21 https://www.slideshare.net/dwil23/workplace-learning-9452397

22

Budget $

L&D Capability

Technology

Audience/ User Experience

Design

Solutions – Learning, Knowledge, Skills

Capability

Performance

Strategy

Business Outcomes $ +


EcosystemEnablers

Solution

Business

Visualising the Learning Ecosystem Stack

Budget $

L&D Capability

Technology

Audience User Experience

Design

Solutions, Skills Knowledge

Capability

Performance

Strategy

Business Outcomes $ +


EcosystemEnablers

Solution

Business

Visualising the Learning Ecosystem Stack

A

L

I

G

N

M

E

N

T

Why the Stack Model ?

• A visualisation of the business process of learning.

• We can 'slide out' layers and explore them in more

detail in other contexts.

• The alignment of the layers makes it easy to see how

things can go awry if one is pulled out of line.

• We can align it with layers of the larger learning

ecosystem.

25

Design Layer – Example Elements

26

Interface With The Personal Learning Ecosystem

27

What can you learn from your personal ecosystem?

28

• Our personal learning ecosystem is stunningly complex, personal, smart & effective.

• It’s driven by the best tech on the planet & staffed by the majority of the human race…

• We don’t compete with it – but we can interface with it and learn from it.

• It’s not just knowledge workers – study the daily learning of anyone and they search, share, create and support others via their personal ecosystem.

A Development Event from a Personal Learning

Ecosystem – Morning Run Using Apple Watch…

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Development Event:

Ecosystem Elements:

1. Set/manage goals

2. Measure performance

3. Biometrics

4. Gamification

5. Social

A Development Event from a Personal Learning

Ecosystem – Morning Run Using Apple Watch…

30

Development Event: Ecosystem Elements:

1. Set/manage goals

2. Measure performance

3. Biometrics

4. Gamification

5. Social

Case Study – Dineto Consulting Services

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Business • There was strong growth in services to construction industry

which is expected to slow next year.

• It is predicted that demand from defence will be high but Dineto will need to build capability from scratch

Learning• CPD training needs to be provided for all engineers.

• Compliance training is required.

• LMS has online mandatory courses and classroom registration processes.

• There is company SharePoint available.

Solution – Ecosystem View

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Business Outcomes:

•New capacity for defence work

while maintaining legacy

•Lower training/support costs

•More flexible workforce


33

Strategy:

•Retrain & replace

•Increase Contractors

•Identify & cull/replace low-value

elements of the Ecosystem

•Manage capital spend or

increased recurrent spend


34

Performance:

•High margin, high billable hour

projects

•Deliver new profitable, defence-

focused products

•Achieve sales targets in new

area

•Higher levels of currency and

innovation


35

Capability:

•Develop/buy competencies for

new roles

•Develop frameworks

•New hires aligned with offer and

culture


36

Solutions:

•Maintain/update compliance/CPD

courses

•Curate/License//MOOC for

retraining

•License assessments for new skills

•Develop mentoring/coaching plans

for changing roles and new hire


37

Design:

•ADDIE approach

•Analytics driven

•Enable 70:20:1

•RPL


38

Audience UX:

•Establish learning portal on top of

LMS/Intranet etc.

•Integrated access for contractors

•License assessments for new skills

•Develop mentoring/coaching plans

for changing roles and new hires

L&D Cap– Ecosystem View

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Technology

•Move to low cost LMS

•Content licensing instead of create

new

•Integrated SSO for contractors

•Update & maintain Sharepoint

Intranet

•License low cost coaching platform


40

L&D Capability

•PD on Learning portal

•PD on content curation

•Support on new qualifications &

validation etc

.

•Train the trainer on coaching


41

Budget:

•Business case based on the stack-

particularly the business outcomes

•One off cost for portal development

•Reduced (but recurrent) costs on

licensed content

•Potential ongoing savings on LMS

•Consulting costs on implementation

•Consulting costs on technical

integrations

JEEVAN JOSHI

Producer at LearningCafe & CapabilityCafe

42

Capability Layer

43

Cybersecurity

Capability

Current

Capability

Level 0 - 5

Target Level in

12 months

Plugging Gap (12 months)

Project Managers

(PM)

2 4 • Retrain Construction PM (40%)

• Hire Experienced PM (60%)

Architects 1 5 • Hire experienced Architects only.

• Use contractors for specific skills

• No need to train

• Use as mentors

Analysts 1 4 • Retrain Construction PM (40%)

• Hire Experienced PM (50%)

• Transfer from internal IT (10%)

Sales 1 5 • Hire experienced Sales Team (80%)

• Retrain from current sales (20%)

Impacts

Cybersecurity

professionals are paid

30% more than

constructions

They have different

work culture

Need flexibility

Need security clearance

Tech Layer of the Ecosystem - Current

44

Engineering

Inst of

Australia

CPD

UNSW

Engineering

LMSClassroom

Courses

Sharepoint

Dineto

Tech Layer of the Ecosystem - Future

45

Engineering

Inst of

Australia

CPD

UNSW

Engineering

Cybersecurity

Assoc of

Australia

Coursera/

EdX

Meetups

Hacker

Conventions

LMS

Sharepoint

Classroom

Courses

Yammer

Best

Practice

API

Hacking

Sims

YouTube

Blogs

Curated

Content

$$

$

$

$

46

Current Model of L&D Professional Development

47

Business

Partnership

Project

Management

L&D TheoryA

naly

sis

Desig

n

Develo

pm

ent

Imple

menta

tion

Evalu

atio

n

Digital Acumen

Professional Development Framework

for the Next Gen L&D - Where do I start?

48

Business Partnership

Project Management

L&D Theory

An

aly

sis

De

sig

n

De

ve

lopm

ent

Imp

lem

en

tatio

n

Eva

lua

tionD

igital A

cu

me

n

Co

nsu

ltin

g A

pp

roa

ch

Bu

sin

ess A

cu

me

n

Ag

ile &

De

sig

n T

hin

kin

g

Emerging

Tech

Start Up/

Entrepreneurship

Knowledge

Management

Workforce/HR

Trends

Emerging Research in Management

Industry

Knowledge

Capability Management

Existing Capability

Next Gen Capability

Scaffolding Awareness

LET US TALK TO THE PANEL AND

YOU

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