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Activities within each phase include
Lean managers and airline professionals drive each phase of the project
Define Measure Analyze Improve and Control (DMAIC) to gain the highest degree of efficiency and success
Goals
For more information visit icficomaviation
CONTACTMartin Harrison | martinharrisoniccom | +44 2030964926
About ICF InternationalICF International (NASDAQICFI) provides professional services and technology solutions that deliver benecial impact in areas critical to the worlds future ICF is uent in the language of change whether driven by markets technology or policy We partner with clients around the globemdashadvising executing innovatingmdashto help them dene and achieve success icficom
CONNECT WITH US
BIS DG 0216 0044copy Copyright 2016 ICF International Inc
With its application of Lean Six Sigma ICF has helped airline partners to
Teaming and working norms joint reviews
Validating the project goal success metrics
Define high level lsquoas isrsquo value stream map current standard work
Establish baselines for ground time performance
Document current turn processes amp interviews
Identify the current standard work plan and its critical path
Develop a discrete event simulator model of current state performance
Identify potential lsquobottlenecksrsquo amp improvement opportunities
Simulate multiple future-state scenarios
Framework to monitor and control future ground time performance
Correct trends that indicate a sustained deviation from target levels
Prioritize opportunities for improving performance
Continuous improvement events with key stakeholders and implementation improvements
MEASURE2
DEFINE1
ANALYZE3
IMPROVE4
LeanExperts
ProjectManagement
Experts
Data andModeling
Experts
RampExperts
CustomerServiceExperts
FlightCrew
Experts
SchedulePlanningExperts
CateringExperts
CleaningExperts
GROUNDTIME
OPTIMIZATIONDEFINE MEASURE ANALYZE IMPROVE CONTROL
Enhance Profitability and Competitive Position
CONTROL5
The Right Focus Brings Measurable Improvements
Lean Six Sigma Process in Aviation Operations
Operational Performance
Commercial Benets Safety and Compliance
Customer Satisfaction Employee Satisfaction
Optimizing ground operations has the potential to bring a number of signicant benets to meaningfully enhance an airlinersquos protability and competitive positioning
Five areas of potential benets include
Proven Measurable Results
Reduce ground time variance from as high as
2 to 5 minutes shorter
Meet aggressive ground time targets and re-adjust targets
20-30(Door-close is the controllable aspect of OTPmdashoverall OTP will improve as problems are fixed across the entire system)
Improve door-close on-time-performance (OTP) by
20 minutes to within
5 minutes
Reduce cabin cleaning averages from
32 minutes to
20 minutes
Bottom LineUsing a Lean Six Sigma approach to ground-time optimization previously unseen opportunities for improvement can be identied which can then lead to the establishment of new aircraft turnaround processes
Even the smallest improvement in turnaround time can make a substantial dierence to the eetrsquos utilization to an airlinersquos OTP and their ability to connect passengers eciently
Decrease Turnaround Time
Decrease Performance Variability
Increase Operational Reliability and Resilience
Increase Controllable On-Time Performance