Learning from the Psychopath

Laura McHarrie @ The Hidden Edge

. .VVV

The Good Psychopaths

CharmingAction OrientatedFearlessFocussedMentally ToughMindful

Laura McHarrie @ The Hidden Edge

. .VVV

The Good Psychopaths

CharmingAction OrientatedFearlessFocussedMentally ToughMindful

and ... Ruthless

Laura McHarrie @ The Hidden Edge

. .VVV

CEOLawyer

Media TV/RadioSales Person

SurgeonJournalist

Police OfficerClergy Person

ChefCivil Servant

Care AssistantNurse

TherapistCrafts person

Beautician/StylistCharity Worker

TeacherCreative Artist

DoctorAccountant

The Psychopath Spectrum

Laura McHarrie @ The Hidden EdgeAltruist

Psychopath

Defining Business Objectives

Action Verb Activity Current

PositionIntended Position When

Reduce consumer complaints From 5% To 4% by Dec 2016

Improve the average stock turn From 6 weeks To 5 weeks by Dec

2016

Lower staff turnover From 25% To 22% by Dec 2016

Increase average selling price From £15.32 To £16.99 by Dec 2016

Maintain quarterly stockloss as a percentage of sales From 1.8% To 1.8% by Dec

2016

Laura McHarrie @ The Hidden Edge

Learning from the Psychopath

Laura McHarrie @ The Hidden Edge