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Learning organizations are under pressure to adapt to changing business requirements, such as the need to connect learners at a distance, condense learning seat time while increasing the applicability and engagement of learning, rapidly develop learning, increase accessibility to learning, and ensure that all learning provides value and a definable outcome. This session will focus on how learning organizations are responding to these business drivers. Caroline Avey, director of innovative learning solutions for ACS, a Xerox Company, will present learning trends, drivers and solutions. Additionally, she will demonstrate the use of innovative learning delivery tools such as augmented reality (mobile tagging), iPad kiosk learning and quasi 3-D learning portals. Part of the discussion will include strategies for learning leaders to keep abreast of learning trends and technologies. Join this session for a look at practical solutions that can be readily implemented today, as well as a glimpse at solutions on the horizon for tomorrow. Caroline C. Avey, Learning Strategist and Director, Innovative Learning Solutions, ACS Learning Services, a Xerox company
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Unleashing Learning: From Strategy to
Execution
Page 2 June 29, 2010
Trends- Learning in 2010 and Beyond CLO- Fall 2010 Caroline Avey- Director Innovative Learning Solutions, ACS Learning Services
Page 3 June 29, 2010
Discussion Topics
Trends • Virtual Classroom • Learner Generated Content • Crowd Sourcing • Anytime/Anywhere Learning • Fidelity of Experience • Micro-Learning • Rapid Authoring • Data Mining • Adaptive Learning • One Stop Shopping • Kiosk Learning • Beyond 2010?
Learning Strategy
Page 4 June 29, 2010
1) Virtual Classroom
Drivers: • Engage dispersed workforce • Minimize workflow disruption • Connect with leaders/SMEs • When physical presence isn’t possible
Solutions: • Webcasting with video/audio • Telepresence • 3D virtual
Page 5 June 29, 2010 Slide 5
How Are We Using 3D?
Recruiting, Onboarding, Orientation
Process, Practice Simulations
Coaching, Mentoring, Knowledge-Sharing
Face-to-Face Facilitated Sessions
Page 6 June 29, 2010 Slide 6
What Is Different?
Staggered timing
Working dimensionally
No boundaries
Links to the 2D world
Page 7 June 29, 2010
2) Learner-Generated Content
Drivers: Change in learning style 1950s “Tell me” learning 1970s “Try it” learning 1990s “Discover it” learning 2010 “Do-it-yourself” learning
Solutions: • Staggered learning • Wikis, blogs • Treasure hunt of online resource
Page 8 June 29, 2010
3) Crowd Sourcing in Learning
Drivers: • Improve e-learning effectiveness • Mirror collaborative work environment • Develop best-of-the-best • Identify best-of-the-best
Solutions: • Wikis, learning portals by topic • Sharepoint, • Moodle
Page 9 June 29, 2010
4) Anytime/Anywhere Learning
Drivers: • Required on-demand or JIT training • Increased internet access • Improved devices • Multiple users per device
Solutions: • Podcasts • Mobile • Reader devices (iPad/Kindle) • Augmented reality
Page 10 June 29, 2010
5) Fidelity Experience
Page 11 June 29, 2010
Portal: Shows the Relationship of Decisions
* Source: Regis Learning
Behind the scenes
What the learner sees
Page 12 June 29, 2010
Micro-Learning
Page 13 June 29, 2010
9) Rapid Authoring/Development
Drivers: • Rate of change • Efficient use of SMEs
Solutions: • Adobe Presenter • Articulate • Brainshark • Mobile • YouTube
Page 14 June 29, 2010
6) Data Mining
Page 15 June 29, 2010
7) Adaptive Learning
Page 16 June 29, 2010
8) Learning/Knowledge One-Stop Shopping
Page 17 June 29, 2010
10) Kiosk Learning- Multi-user/Single Device
Page 18 June 29, 2010
Beyond 2010
• Mobile avatars • Cloud computing • Holographic imaging • Personal LMS sites
Page 19 June 29, 2010
Using Technology Strategically
Page 20 June 29, 2010
E-Learning Stages
Stage 1 – Initiate Off-the-shelf, generic, template-driven development
Stage 2 – Expand Blended, rapid development, outsource expertise
Stage 3 – Integrate Governance, LMS, competencies, perf. mgmt
Stage 4 – On-Demand LCMS, performance support, search, mobile
Stage 5 – Collaborate Virtual, Web 2.0, learner-generated
Page 21 June 29, 2010
Business Drivers Continuum
Lower Cost Speed to Delivery Performance Change Business Impact
• Linear E-Learning
• Digital Reference
• Documents/Links • Virtual Classroom
• Reference Guides
• Job Aids
• Recorded E-Learning
• Webcasts
• Mobile Casts • Podcasts
• Email Messages with Flash.exe
• ILT Workshops
• Basic WBT
• 3D World Game
• Complex Games
• E-Learning Simulation • E-Learning with Branching
• Simple Games
• Real World Simulations
• High-Level ILT • High-Level WBT
• Social Portal
• Wiki/Blog
• Chat Room • Threaded Discussion
• Bulletin Boards
• ILT Simulations
• Microblogging
• Interactive Electronic Classroom
Page 22 June 29, 2010
Discussion: Instructional and Informational Applications for Web 2.0 Social Tools
Information Push
• Blogs • Podcasts • Webinars • RSS
Connecting People
• Social Networks • Community • Virtual World • Collaboration
User-Generated
• Microblogs • Wikis • Profiles • Video • User Reviews, Tags,
Polls and Ratings
Page 23 June 29, 2010
Delivery Methods Matrix
Virtual World Platform 3D World Game EPSS
Mobile Casts
Job Aid
Reference Guides
Podcast
Classroom
Simulation Work Task
Webcasts
Interactive Electronic Classrooms
Workshop
Social Portal
Threaded Discussions
Chat Rooms
Wiki
Bulletin Boards
Simple Games
Augmented Reality
Group (Synchronous) Individual (Asynchronous)
Hig
h Te
ch (W
e 2.
0)
Low
Tec
h (T
radi
tiona
l)
Business Modeling WBL
Portal-Based WBL
Simulation WBL
Dynamic WBL
Text-Based WBL
Captivate WBL
Microblogging
Complex Games SharePoint
Email Messages
Digital Reference Documents
Page 24 June 29, 2010
Contact Me
www.acslearning.com
twitter: @aveyca
SecondLife: Topaz Dyrssen
www.linkedin.com/in/CarolineAvey
Unleashing Learning: From Strategy to
Execution