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Presentation at the Front End Innovation (FEI) Europe 2012 in Zurich. Repeated as webinar. Recordings available at http://www.frontendofinnovationblog.com/2012/12/webinar-recording-available-siemens.html . The talk includes some experience (and numbers) about crowd recruiting and conversion rates.
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© Siemens AG 2011. All rights reserved.
Dr. Michael HeissSiemens AGChief Technology OfficeOpen Innovation Program
Dr. Michael HeissSiemens AGChief Technology OfficeOpen Innovation Program
Smart Grid Innovation ContestLessons LearnedSmart Grid Innovation ContestLessons Learned
Photo: the four happy winners in front of the German Parliament, Berlin 2011.Photo: the four happy winners in front of the German Parliament, Berlin 2011.
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 2
Concept, facts and figures of the Smart Grid Innovation Contest: new top university cooperations
Phase II: Call for Research Proposalsfor universities only
Oct – Dec 2011
Phase I: Public Idea Contest(for everybody)
Apr – Jun 2011
Submission & social ranking
Evaluation by Siemens
Jurydecision
Award ceremony
(incl. MVC*)Rec. by MVC1)
1) Rec. By MVC: Recommendation by Most Valuable Contributors, pre-evaluated by Core-Team
Abstract submission(Qualification)
Submissionof full
proposal
RTR2)
decision
Contracting&
implementation
RTR2)
accept/deny
2) RTR: Research Topic Responsible (from Siemens)
Topic cluster NDA Research Topic (confidential)
• All submissions
• All comments
• Crowd ranking (5 stars)
• Internal ranking (5 stars): public
• no internal comments!
Public: Selected Siemens experts:
Recruiting of participants: via social media (e.g. LinkedIn groups)
15 000 € (total)+ Berlin trip
1 Mio. € budget (total)
• Nothing, except the generic topic cluster description,
• no crowd ranking
• Abstract submission• Full research proposal submission• Internal comments• Communication with submitter• Decisions
Public & Peers:RTR2)+Selected Siemens experts:
via SCOPUS all authors of scientific papers in the field were invited
• 100 countries
• 35 000 unique visitors
• 1 500 registered users
• 500 ideas
• 5 000 comments & evaluations
• 300 000 minutes on the site
• 40 countries
• 200 universities
• 400 registered users
• 172 abstracts submitted
• 25 accepted for full proposal
• 10 to be contracted
Pa
rtic
ipa
nts
Re
su
lts Awareness & branding High quality research proposals
Top experts
Vis
ible
Pro
ce
ss
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 3
Innovating Innovation is not for free
Lessons Learnedfrom the
Smart Grid Innovation Contest
Emotions Seismograph / Timeline
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 4
The „stock market price“ of the project shows the challenges of applying a new method
# Comments
1 Doubtfully at the beginning
2
Too many proposals that were not in Siemens business.
Loss of both power sponsors
3 Some interesting submitted ideas
4
New confidentiality policy disrupted plans and caused extra challenges for the tool.
5 Definition of Research Topic Clusters
and Detailed Research Question
6 The Award Ceremony in Berlin and the
community feeling hat was very positive
7 Technical issues behind the scene
8
The contest was successfully launched and immediate response was positive, but quality of submissions at the beginning not convincing.
9
Very high quality of submission. Due to the high number of submissions high effort.
10 Contracting on the way
Preparation Idea Contest Online13.4-15.6.2011
Jury Preparation21.7.2011
Topic Definition for
CfP
CfP Online4.10.-30.11.2011
1.4. 15.6. 21.7. 15.9. 4.10. 30.11. 14.12.
positive
negative
2
3
4
5
6
7
8
9
Condensed Emotions Seismograph / Timeline
estimated Return of Invest based on your own investment
time
Award Ceremony
Berlin 15.9.2011
Evaluation of proposals
1
10
Research Topic Responsibles from BUCore Team
© Siemens AG 2011. All rights reserved.
Lessons Learned in Phase I:Smart Grid Idea ContestLessons Learned in Phase I:Smart Grid Idea Contest
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 6
Crowd Ideation in complex technology fields is more challenging
Topic selection
http://led-emotionalize.com/ the winner http://smartgridcontest.com/ the winner
WYSIWYG*-topics (e.g. light design) can be understood & evaluated faster than complex topics like smart grid technology.
* WYSIWYG: what you see is what you get
web platform by
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 7
Attracting participants via social media communication is “free of charge” but hard work
Recruiting of Participants
1 Mio. to 90 Mio.* page impressions of contest announcements (more then 200 non-Siemens web platforms, e.g. smart grid communities, wrote about the contest)
35 000 unique visitors (50ct* each) would lead to approx. 17 500€ advertisement costs
1 500 registered users (12€ each)
500 ideas (35€ each)
* Facebook offers/recommends for contest advertisements approx. 50ct per click or 20ct per 1000 page impressions -> estimated conversion rate: 2 500
conversion rate: 30 to 2 500*
conversion rate: approx. 25
conversion rate: approx. 3
4 winning ideas
Addressing individually selected expert communities is more focused than just posting ads via Google or Facebook, but do not underestimate your effort:it will not be cheaper than via Google or Facebook.
Estimated* costs just for attracting participants(not including the costs of performing the contest)
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 8
Customers and Government are also attracted by the contest but are more observing than submitting own ideas.
Make the contest also attractive for technology providers – this needs special care at the terms and conditions regarding intellectual property rights (IPRs).
Recruiting of Participants
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 9
Obligatory key-visuals make submissions more unique, attractive and understandable
Idea Submission
Even for such complex technology fields like smart grids key-visuals work.Most of the submitters are better in visualizing than in writing ;-)
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 10
It is beneficial to ask the Most Valuable Contributors* for their recommendation of the winners
Involvement of Most Valuable Contributors
The Most Valuable Contributors have commented and evaluated more ideas than each Siemens expert. Their recommendation was very valuable.
João Batista GomesBrazil
Donatas GatavynasLithuania
Shmuel Goldfisher Israel
Niels MastNetherlands
* Participants with the highest number of valuable comments and evaluations
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 11
Meeting the winners personally and discuss their ideas was a highlight for all participants
Award Ceremony in BerlinAward Ceremony in Berlin
Vassilis Nikolopoulos GreeceVassilis Nikolopoulos Greece
Thillainathan LogenthiranSingapureThillainathan LogenthiranSingapure
Christian HuderGermanyChristian HuderGermany
Slobodan MaticBerkely, USASlobodan MaticBerkely, USA
Thillainathan LogenthiranSingapure (1st prize)Thillainathan LogenthiranSingapure (1st prize)
© Siemens AG 2011. All rights reserved.
Lessons Learned in Phase II:Smart Grid Call-for-ProposalsLessons Learned in Phase II:Smart Grid Call-for-Proposals
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 13
If the research topic is confidential, a pre-qualification for (non-confidential) research topic clusters is helpful
Topic Confidentiality
confidentialtopic 3
confidentialtopic 2
confidentialtopic 1
non-confidential research topic cluster
Example:non-confidential research topic clusters athttp://smartgridcontest.com/university
Do not underestimate the additional effort for IT security for confidentiality.These requirements do not fit (economically) to a “two-month application”.
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 14
The abstract should be limited to 250 words.
Abstract Submission (Qualification)
If the abstract is 500 words, then submitters do not focus on the main idea.This leads to more evaluation effort of the abstracts and no clear separation of the abstract and full proposal submission.
Photo: © amras_de at http://www.flickr.com/photos/51243943@N00/423875472/in/pool-visualization
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 15
One of the main motivations of participants: be visible at Siemens and get a job at Siemens
Job Recruiting
When we met the winners and Most Valuable Contributors we asked them how we attracted them to participate. The surprising answer: not the award is the attraction but the chance to get visibility within Siemens.
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 16
Siemens Smart Grid Call-for-Proposals further lessons learned
Ownership Project needs to be fully adopted by the Business Unit –
Project Lead from Business Unit. Management support from CTO level required. A wide spread management support leads to robustness
against organizational changes. Early involvement of Product Managers.
Confidentiality The more concrete the search field description, leads to a
trade off between the more valuable the submissions the higher the risk of disclosing Siemens strategies.
The higher the security level of the tool, the more expensive, less flexible, more complex to handle.
The quality of the submissions is higher if it is submitted in a closed environment (not public) - at least in a highly competitive search field.
Timing It is more important to align the contest with the Siemens
budget planning than with the academic year. First receive all the submissions before making accept/deny
decisions.
Recruiting of Submitters SCOPUS gave us access to all the
scientists who published in the search field.
Optimization Having a pre-qualification process ensures
that the Siemens Experts spend most of their time with the best proposals and ensures that only trusted submitters have access to the more confidential information.
Limiting the words and having a tool-enforced structure helps to focus submitters answers – helps to minimize Siemens effort for evaluating.
Explaining what type of proposals Siemens wants and does not want helps to optimize the expectation of the submitters and the workload at Siemens.
Very high usability is required for the web tool both for submitters and backend operations – End to end process/workflow support.
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 17
Conclusion
“Call-for-Proposals are a great method to indentify the best university partner”
„I thought I knew the best universities but obviously didn’t“
“The Call-for-Proposals has a clear ROI*. A coupling with Phase I (Idea Contest) is not required”
* ROI: Return on Investment
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 18
Contact
Twitter: twitter.com/heisssSlideshare: www.slideshare.net/heisssXing: www.xing.com/profile/Michael_Heiss2LinkedIn: www.linkedin.com/in/michaelheissFlickr: www.flickr.com/photos/michaelheissBlog: heisss.wordpress.comPhone: +43-664-88 55 15 26
Dr. Michael HeissSiemens AG
Chief Technology OfficeOpen Innovation Program
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 19
Appendix
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 20
Siemens uses the new rules of "Open Innovation“ to develop its portfolio of innovation methodologies
First university cooperation
First lead customer workshop
Siemens Technology Accelerator
Management of employees‘ ideas
First centers of Competence
~1900
TechnoWeb2.0
New options in the "Open Innovation" game:
Use unobvious sources IT-based methodologies ("Web2.0") New levels of scalability Enhanced speed in the dynamics of networks Balance between IP protection and openness
Open Idea Contests
2003
E-Broker
Traditional innovation mgmt. rules
Focus on bilateral partnerships Workshops or mailboxes as frame
for ideation Limited speed of network dynamics Default: Maximize IP protection
© Siemens AG 2011. All rights reserved.
04/08/23 CT O OIPage 21
New Open Innovation approaches are set to complement the portfolio of innovation methodologies
Inte
rnal
TechnoSearch
Ext
ern
al
Absorptive Capacity
Integrated Technology Company
Find the expert to solve your problem
Collaborate with creative masses
E-broker
TechnoWeb 2.0
Open Idea Contest
TechnologiesIdeas