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The open systems anchor of organizational behavior states that:Organizational behavior views organizations asThe observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversityWhich of these organizational behavior trends is corporate social responsibility most closely related toEastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form ofAs an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.Bob has been interested in this trend of globalization. He should know that globalization occurs when an organizationTwice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example ofWhich of the following statements is true about organizational behaviorThe triple bottom line philosophy says thatWhich of these statements is true about the field of organizational behaviorWhich of the following statements is true about human capital in an organizationMick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as_____ characterizes people who are quiet, shy, and cautiousWhich of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them betterPeople with high collectivismWhich of the following represents values that determine whether actions are right or wrong and outcomes are good or badWhich of the following statements about cross-cultural values is trueA problem with the utilitarian principle of ethical decision making is thatWhen hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performanceAn individual's personality

_____ is the extent to which people tolerate ambiguity or feel threatened by ambiguityAll technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employees'Which of the following are external to the individual but still affect his/her behavior and performancePeople with a high _____ value assertiveness, competitiveness, and materialism_____ refers to goal-directed behaviors under the individual's control that support organizational objectives

Organizational behavior knowledge:Which organizational behavior perspective discusses inputs,

outputs, and feedback?Which of the following is a form of knowledge acquisition?Which of these statements is true about the field of organizational

behavior?A firm has good associations with its customers, suppliers, and

others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations.

Clickz, an American photography magazine firm, has more than half of senior management positions held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to:

The topic of ethics is most closely associated with the _____ perspective.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:

Which of the following is most closely associated with corporate social responsibility?

Which of these statements is consistent with the five anchors of organizational behavior?

Which of the following refers to the fact that motivation is goal-directed, not random?

Which of the following statements about values is true?Employees from cultures with a high power distance are more

likely to:_____ is the extent to which we value our duty to groups to which

we belong and group harmony.Conscientiousness is a dimension of:Which of the following does ability include?The relatively stable pattern of behaviors and consistent internal

states that explain a person's behavioral tendencies refers to:Which of the following is ethics most closely related to?You have just hired several new employees who are motivated,

able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their

job. According to the MARS model, these new employees will likely:

Which of the following directly influences an employee's voluntary behavior and performance?

Which of the following is an example of selective attention?Social identity theory says that:The _____ process involves deciding whether an observed behavior

or event is caused mainly by the person or by the environment.

In organizational settings, empathy:How can a self-serving bias be observed in a corporate annual

report?In the Johari Window, disclosure of information to colleagues

results in:Implicit Association Test are used to:The philosophy of positive organizational behavior states that:Which of the following is true about developing a global mindset?The process of assigning traits to people based on their

membership in an identifiable social category is called:Relationship management is:Emotions are defined as:________ involves modifying behavior to be consistent with

required emotions but continuing to hold different internal feelings.

Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction?

Which of the following questions does not correctly estimate the level of job satisfaction among employees?

Employees with an emotional attachment to, identification with, and involvement in a particular organization are said to have:

_____ is a psychological state that refers to the positive expectations of the intent or behavior of the other person in situations involving risk.

Beliefs, feelings, and behavioral intentions are components of:As soon as we receive sensory information, we nonconsciously tag

some of that information with emotional markers. These markers are:

Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:

When people experience procedural injustice, they tend to:The _____ of human beings are also called primary needs.Which of the following needs is the strongest according to

Maslow's needs hierarchy theory?Four-drive theory recommends that companies should:Employees who receive a fixed amount of pay each week and who

feel underrewarded are most likely to:Effective feedback:

_____ states that much learning and motivation occurs by observing and modeling others, as well as by anticipating the consequences of our behavior.

The desire to seek approval from others, conform to their wishes and expectations, and avoid conflict and confrontations is referred to as the need for:

Which of the following does the expectancy theory explain about employees?

ABC Corp. brought in a performance-based reward system that accurately identified employees who performed better than others. This practice improves employee motivation by:

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at the head office. This change is an example of:

Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn to master more parts of the work process. Employees earn $10 per hour when they are hired and they can earn up to $20 per hour if they master all 12 work units in the production process. Which of these reward systems is being applied by Steelweld?

Which of the following rewards represent the largest part of most paychecks?

Before meeting a new client, a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of:

Which of the following refers to the result of the division of labor in which work is subdivided into separate jobs assigned to different people?

Which of the following minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs?

Which of the following dimensions is possessed by employees, when they feel empowered, care about their work, and believe that what they do is important?

Katie decided to do a more enjoyable task after completing a task that she disliked. This instance is an example of:

A mid-sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency. Every employee would receive a portion of the surplus budget resulting from these cost savings. Which of the following reward systems is this city using?

_____ is the degree to which a job requires completion of a whole or identifiable piece of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.

Decision structure, risk of conflict, and decision commitment are the:

A marketing specialist needed to find a new way of marketing the company's main product to its potential clients. While watching a movie one evening, the marketing specialist saw a scene that gave her inspiration for a new marketing plan. According to the creative process model, which of the following is the next stage in the creative process after such an inspiration?

What effect do mental models have on the decision-making process?

An organization asks its employees to reframe the problems in a unique way and generate different approaches to the problems. Which of the following stages in the creative process would assist this?

Which of these is also referred to as participative management?Which of the following decision-making activities tends to make

the most use of tacit knowledge?Prospect theory and closing costs are two reasons why people:_____ is a conscious process of making choices among one or more

alternatives with the intention of moving toward some desired state of affairs.

Employees should not make the decision alone (without the manager's involvement) when:

Decision makers tend to rely on their implicit favorite when they:Groups are considered teams only when:Identify the task-related characteristics in the 'five C's' of effective

member behaviors.Self-directed teams:When compared to people in low-cohesion teams, members of

high-cohesion teams:In which decision-making structure do participants typically meet,

but only interact with each other for part of the meeting?A role is a set of behaviors that people are expected to perform

because:Which of the following types of task interdependence is seen

among production employees working on assembly lines?Which of the following statements about evaluation apprehension

in team settings is true?Brooks's Law says that adding more people to a late software

project only makes it later. This law is mainly referring to:_____ provides an explanation of why people belong to informal

groups.The blind self of the Johari window contains all that you know of

yourself but that you keep to yourself.

To each person who knows you, you are a somewhat different person.

Communication apprehension is probably the most common handicap suffered by people in contemporary American society.

Self-disclosure enhances the meaningfulness of relationships.Perception takes place in one quick step.The halo effect is a function of the implicit personality theory that

says if you believe a person has some positive qualities, you're likely to infer that she or he also possesses other positive qualities. For instance, you perceive attractive people to be generous and interesting.

A self-fulfilling prophecy is one that occurs when you make a prediction that comes true because you made the prediction and acted as if it were already true.

Asking another person if your perceptions of their behavior are accurate is an interpersonal communication error.

The Johari window has four quadrants containing four different selves:

Which self represents all of the things that characterize you and that both you and others know about you?

Which self represents truths that exist but that neither you nor others know?

Self disclosure is a way ofMeaningful relationships cannot develop withoutTo increase self-esteem, do all of the following EXCEPTYou should self-disclose only ifWhich of the following includes the three guidelines for

responding to self-disclosure?Your self-concept develops from at least these three primary

sources?Putting communication apprehension in perspective meansOrganization by schemataThe stages of perception areA subconscious set of rules that tells you which personal traits go

with others is also calledActing as if a prediction were true is called aAttribution is the process by which people try to explain the

____________ for a person's behavior.When what takes place first exerts a greater influence, it is called

aFormulating a belief that comes true is known asYou are now either taking a test or not taking a test. This

statement is an example of appropriate polarization.Messages vary in directness.Extensional orientation is the tendency to stretch meanings

beyond their original intents.There is nothing wrong with making inferential statements.

The cultural context will influence whether a meaning is friendly or not.

The tendency to end your statements with the expression etc. is an example of allness.

The use of masculine pronouns as generic references is an indication of the extent of linguistic sexism.

Heterosexism is language used to disparage heterosexualsWhich of the following is NOT an example of a high order

abstraction?Choose the term that is the least abstract.Choose the term that is the most abstract.Examples of polarization include all of the following EXCEPTTo express one's real thoughts yet respect the other person isHeterosexism refers toAn example of an inference is which of the following?All the following are principles of verbal messages EXCEPTMeet one communication teacher, and you've met 'em all

demonstratesConfirmation is a communication pattern in which youWhich of the following is NOT an example of linguistic sexism?Which of the following messages is indiscrimination?Verbal messages are both denotative andVerbal messages allow you to vary inLanguage that unfairly puts down and negatively evaluates a

group includes all of the following EXCEPT:Language can obscure distinctions in its emphasis of nonchange,

which is the same asBy looking to people and things first while saving labels for

second, you can avoidAny person or thing that creates messages; for example, an individual speaking, writing, or gesturing, or a computer solving a problem.Any person or thing that takes in messages. Receivers may be individuals listening to or reading a message, a group of persons hearing a speech, a scattered television audience, or machines that store information.Information that is given back to the source. Feedback may come from the source's own messages (as when you hear what you're saying) or from the receiver(s) � in forms such as applause, yawning, puzzled looks, questions, letters to the editor of a newspaper or increased or decreased subscriptions to a magazine.Information that is sent before a regular message, telling the listener something about what is to follow; messages that are prefatory to more central messages.Any signal or combination of signals that serves as a stimulus for a receiver.The vehicle or medium through which signals are sent; for example, the vocal-auditory channel.

The physical, psychological, social, and temporal environment in which communication takes place.Anything that interferes with your receiving a message as the source intended the message to be received. Noise is present in communication to the extent that the message received is not the message sent.Communication between two persons or among a small group of persons and distinguished from public or mass communication; communication of a personal nature and distinguished from impersonal communication; communication between or among connected persons or those involved in a close relationship.The process of logically evaluating reasons and evidence and reaching a judgment on the basis of analysis.Consists of the rules, norms, beliefs, and attitudes of the people communicating that are passed from one generation to another.The process by which people leave behind their culture of origin and take on the values and beliefs of another culture; as when, for example, immigrants give up their native culture to become members of their new adopted culture.A view of communication as an ongoing process in which all elements are interdependent and influence one another.A communication decision-making model with six steps: 1) Define goal. 2) Evaluate receiver/situation. 3) Create message. 4) Identify communication method. 5) Deliver message. 6) Evaluate feedback and repeat process.the process by which you compare yourself (for example, your abilities, opinions, and values) with others and then assess and evaluate yourself on the basis of the comparison; one of the sources of self-concept.Your self-image; the view you have of who you are.The degree to which you know yourself.A diagram of the four selves (open, blind, hidden, and unknown).The process of revealing something about yourself to another; usually refers to information that you'd normally keep hidden.The tendency for the behaviors of one person to stimulate similar behaviors of one person's self-disclosures to prompt the other also to self-disclose.Being satisfied with yourself, your virtues and vices, your abilities and limitations.The process by which you become aware of objects and events through your senses.The perception of people; the processes through which you interpret and evaluate people and their behavior.1) Stimulation, 2) organization, 3) interpretation-evaluation, 4) memory, 5) recall.A theory of personality, complete with rules about what characteristics go with what other characteristics, that you maintain and through which you perceive others.The situation in which you make a prediction or prophecy and fulfill it yourself. For example, expecting a person to be hostile, you act in a

hostile manner toward this person, thus confirming your prophecy that the person will be hostile.In communication, a fixed impression of a group of people through which you then perceive specific individuals. Stereotypes are most often negative but also may be positive.The process by which you assign causation or motivation to a person's behavior.When you punctuate the interaction from the speaker's point of view, engage in dialogue, and seek to understand the speaker's thoughts and feelings.The process by which a listener expresses his or her understanding of the speaker's total message, including the verbal and nonverbal, the thoughts, and feelings.Focus attention on both the verbal and nonverbal messages; both communicate essential parts of the total meaning.Relate new information to what you already know, ask questions, and paraphrase what you think the speaker said to make sure you understand.Identifying the central ideas, summarizing the message in an easier-to-retain form, and repeating ideas (aloud or to yourself) to help you remember.Trying first to understand fully what the speaker means and then looking to identify any biases or self-interests that might lead the speaker to give an unfair presentation.Expressing support for the speaker using I-messages instead of you-messages.Listen to both verbal and nonverbal feedback �from yourself and from others � and use these cues to help you adjust your messages.Giving more importance to that which occurs first (primacy) or to that which occurs last or more recently (recency).A form of fallacious reasoning in which only two extremes are considered; also referred to as black-and-white thinking or as two-valued orientation.The failure to see the differences among people or things covered by the same label. Avoid intensional orientation. Look to people and things first and to labels second.The emotional, subjective aspect of meaning. Clarify your connotative meanings if you have any doubts that your listeners might misunderstand you; as a listener, ask questions if you have doubts about the speaker's connotations.Treating inferences as if they were fact. A misevaluation in which a person makes an inference, regards it as fact, and acts upon it as if it were fact.A communication pattern of acknowledgement and acceptance; when you wish to be confirming, acknowledge (verbally and/or nonverbally) others in your group and their contributions.

An orientation that fails to recognize that the world is constantly changing; an attitude that sees people and events as fixed rather than as ever changing.A misevaluation that results when you categorize people, events, or objects into a particular class and respond to them only as members of the class; a failure to recognize that each individual is unique.Discrimination based on age; usually against older people.The degree of generality or specificity of a term.The rules for polite communication on the Internet.Nonverbal behaviors that directly translate words or phrases.Movements of the facial area that convey emotional meaning.The study of how space communicates.A possessive or ownership reaction to an area of space or to particular objects.Communication by touch.The vocal but nonverbal aspects of speech; for example, rate and volume.The study of how time communicates.The meanings communicated by clothing, jewelry, buttons, or the furniture in your house, for example.The time that a culture establishes for achieving certain milestones.Your orientation to the past, present, or future.Communication without words, Communication by means of space, gestures, facial expressions touching vocal variation, or silence.Enhance the verbal messages they accompany.Nonverbal behaviors that regulate, monitor, or control the communication of another person.Are gestures that satisfy some personal need. Non verbal messages that when engaged serve some kind of need and occur in their entirety,Movements that usually satisfy a physical need, especially to make you more comfortable.Body movements you make in response to you current interactions.Movements that involve manipulation of some object.Rules that identify what are and what are not appropriate forms of expression for members of culture.Techniques used to mask certain emotions and to emphasize othersThe study of communicative function of space. the study of how unconsciously structure their space.A possessive or ownership reaction to an area of space or to particular objects.Devices that signify that a certain territory belongs to a particular person.The use of color to communicate different meaningsSigns that communicate a person's cultural identification,The vocal but non verbal aspects of speech, consists of "voice qualities"Messages that your time orientation and treatment of time communicate.The study of the communicative nature of time.

Communication by smellThe meanings given to the ways time is treated in a particular cultureTerms used to denote time periods that are approximate rather than exact.Step 1: Define communication goal.Step 2: Evaluate receiver/situationStep 3: Create messageStep 4: Identify communication method.Step 5: Deliver message.Step 6: Evaluate feedback and repeat process.

five stages and styles of listening____ is the study of what people think, feel, and do in and around

organizations.In the field of organizational behavior, organizations are best

described as:Organizational behavior views organizations as:Which of the following is a form of knowledge acquisition?Intellectual capital refers to:All of these factors directly influence an employee's voluntary

behavior and performance EXCEPT:Which of these factors directly influences an employee's voluntary

behavior and performance?Which of the following refers to the fact that motivation is goal-

directed, not random?___ are the natural talents that help employees learn specific

tasks more quickly and perform them better.Which of these refers to a person's beliefs about what behaviors

are appropriate or necessary in a particular situation?An individual's personality:Selective attention is a component of:Our likelihood of noticing a person or object depends on its:Prejudice and discrimination are most closely tied to which of

these concepts?Someone who is new to the job and has a low sense of

achievement is:Which of the following is a perspective of learning emphasizing

the environment rather than human thought as the source of all learning?

Anger, fear, joy, and sadness represent:Which of these statements represents the feelings dimension of

attitudes?Which of these countries is more likely to accept of tolerate, than

any other country, people who display their true emotions at work?

The highest level of emotional intelligence is:Self-awareness is the ____ level of ____.Which organizational behavior perspective discusses inputs,

outputs, and feedback?

Stable, long-lasting beliefs about what is important in a variety of situations are:

Which of these statements is consistent with the five anchors of organizational behavior?

The open systems anchor of organizational behavior states that:Which of the following concepts are closely associated with

corporate social responsibility?Globalization occurs when an organization:[Scenario: Allison and the Anchors of OB] To collect and analyzer

information systematically, OB researchers rely on:The perspective that effective organizations incorporate several

workplace practices that leverage the potential of human capital is called:

Organizational citizenship refers to:Sabotage, threatening harm, and insulting other represent:The triple bottom line philosophy says that:Motivation affects a person's ___ of voluntary behavior.Schwartz's model organizes ___ into ___.One problem with the utilitarian principle of ethical decision

making is that:Competencies include:Incongruence between a company's dominant values and an

employee's values is known to:People with a high ___ value assertiveness, competitiveness, and

materialism.___ is the amount of effort allocated to the goal.__ refers to an individual's self-beliefs and self-evaluations.___ represents the forces within a person that affect the direct,

intensity, and persistence of voluntary behavior.Consistency, consensus and distinctiveness are:Which of the following is an example of punishment?Reflecting and experimenting are components of:The statement "First impressions are lasting impressions" best

represents the premises of:The philosophy of positive organizational behavior states that:___ is a psychological state comprising the intention to accept

vulnerability based upon positive expectations of the intent or behavior of other person.

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

Employees with strong organizational commitment are more likely to:

Employees who experience feelings of inequity tend to change their comparison other:

It is often difficult to maintain feelings of equity among employees because:

Employees who believe that accomplishing a particular task will almost certainly result in a day off with pay would have:

ABC Corp. introduced a training program that ensured everyone had the required knowledge and skills to perform the work. The company also brought in a performance-based reward system that accurately identified employees who performed better than others. These practices improve employee motivation by:

With respect to procedural justice, the "value-expressive" function which "voice" provides refers to:

In the Four-drive Theory, the drive ___ is the drive to form social relationships and develop mutual caring commitments with others.

People who are 'equity sensitive' tend to:- is the study of what people, feel, and do in and around

organizationsWhich of the following statements about the field of

organizational behavior is FALSE?Which organizational behavior perspective discusses inputs,

outputs, and feedback?Knowledge management is an extension of:Intellectual capital refers to :The perspective that effective organizations incorporate several

workplace practices that leverage the potential of human capital is called

- refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad

Employee behaviors that extend beyond normal job duties:Generous sick leave policies are known to:- refers to economic, social, and cultural connectivity with people

in other parts of the worldAll of these factors directly influence an employee's voluntary

behavior and performance EXCEPT:Which of the following refers to the fact that motivation is goal-

directed, not random?Ability includes which of these?Which of these refers to a person's beliefs about what behaviors

are appropriate or necessary in a particular situation?Travel Happy Corp. gives simple accounts to newly hired

employees, and then adds more challenging accounts as employees master the simple tasks. This practice mainly :

The 'Big Five' personality dimensions represent:Neuroticism is explicitly identified in:Myers-Briggs type indicator (MBTI) includes all of these EXCEPT:Which of the following statements about values is FALSE?All of the following are domains in Schwartz's values model

EXCEPT:Selective attention is a component of :Our likelihood of noticing a person or object depends on its:

The process of assigning traits to people based on their membership in a social category refers to :

Prejudice and discrimination are most closely tied to which of these concepts?

The statement "First impressions are lasting impressions" best represents the premises of :

In organizational setting empathy:Which of the following is NOT explicitly identified in the Johari

Windo?Which of the following is/are acquired mainly through observation

and experience?Receiving a bonus after successfully completing an important

project is an example of which of the following?Receiving a commission only when a sale is made representsWhich of the following statements about emotions is FALSE?Anger, Fear, joy and sadness represent:Which of the following is NOT usually identified as a category of

emotions?the uncomfortable tension felt when our behavior and attitudes

are inconsistent with each other is called:Which of these statement about emotional labor is FALSE?Emotional intelligence is best described as:Emotional intelligence includes the ability toRelationship management is:In national polls,- percent of Americans have been satisfied with

their jobs for the past decade or moreThe concept of affective organizational commitment includes:Which of these refers to the perspective that companies take their

sustenance from the environment and, in turn, affect that environment through their outputs?

The topic of ethics is most closely associated with:- refers to an organizations moral obligation toward all of its

stakeholdersThe triple bottom line philosophy says that:Organizational citizenship refers to:Employees, suppliers and governments:Which of the following is a form of knowledge acquisition?Globalization occurs when an organizationWhich of these factors directly influences an employee's voluntary

behavior and performanceAptitudes, skills, and competencies all fall under which of the

following conceptsThe relatively stable pattern of behaviors and consistent internal

states that explain a person's behavioral tendencies refers toWhich 'Big Five' personality dimension is most valuable for

predicting job performance?Schwartz's model organizes - into-.

Which of the following statements about cross-cultural values is TRUE?

Ethics is most closely related to:The ability to recognize the presence and determine the relative

importance of an ethical issue is known as-is the process of filtering information received by our sensesGeorge believes that women have difficulty coping with the stress

of executive decisions. Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job. George is exhibiting which of the following perceptual errors?

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

the objective of the Johari Window is toThe A-B-C model of behavior modification helps us to :Behavioral modeling and self reinforcement are components ofCo-workers no longer praise you when you engage in dangerous

pranks, so you stop engaging in these pranks- involves modifying behavior to be consistent with required

emotions but continuing to hold different internal feelingsWhich of these statements about job satisfaction and customer

satisfaction is TRUE?When employees have higher job satisfaction they tend toEmployees who stay with an organization mainly because they

believe it will cost them financially to leave, likely have:All of these are prominent strategies for building organizational

commitment EXCEPTEmployees with strong organizational commitment are more

likely toEmployees who experience feelings of inequity tend to change

their comparison other:The optimal level of goal difficulty:In the Four drive theory, the drive- is most closely associated with

the need for relative status and recognitionEffective feedback is all of the following EXCEPT:which of the following statements about drives is FALSE?An individuals perceived probability that a particular level of

effort will result in a particular level of performance refers to the:

One of the main implications of Four-drive Theory is that:People who are 'equity sensitive' tend to:According to Expectancy Theory, a reward that is not wanted has:Voice and the right to appeal are two important practices that

influence :The first step in self leadership isWhich of the following is NOT an individual level performance

reward?

Which of the following tends to create an "ownership culture" and align employee behaviors more closely to organizational objectives?

Job evaluations are used in which type of reward system?Job enrichment usually:Which of these factors, according to Herzberg, is a hygiene

factor?Self-leadership relies on ideas from:Which of the following systematically evaluates the worth of each

job within the oranization?- are often "golden handcuffs" that potentially increase

continuance commitmentWhich of the following is most consistent with employability-

namely, that employees are expected to continuously learn skills that will keep them employed?

The rational decision making model begins with:Decision structure, risk of conflict, and decision commitment are:Satisficing refers to:Which of the following is a potential problem when evaluating and

choosing alternatives in decision making?Divergent thinking increases the level of:Which of the following questions is NOT explicitly considered in

the contingencies of employee involvement?The purely rational model of decision making is rarely practiced

in reality because:The benefits of employee involvement increase with:A decision maker's need to 'save face' tends to:Convergent thinking mainly improves what stage of the creative

process?Conforming, performing, and reforming are allKeeping the team size sufficiently small and designing tasks such

that each team member's performance is measurable are two ways to:

An effective team member- and manages the team's work so it is performed efficiently and harmoniously.

Which of the following allows employees to collectively plan, organize, and control work activities with little or no direct involvement of a higher- status supervisor?

Calculus, knowledge, and identification are:Informal groups:The Primary objective of team building is toAccording to social identity theory:All of the following organizational environment features

potentially affects team effectiveness EXCEPT which one?Employees tend to join a virtual or conventional team with:In Maslow's needs hierarchy, the bottom four levels are

collectively known as ---- needs, where as self-actualization is called a --- need

According to Equity Theory:If individuals are unable to satisfy a particular need, the ERG

theory states that they:Effective feedback:Which motivation theory is based on the idea that work effort is

directed toward behaviors that people believe will lead to desired outcomes?

The distributive justice rule applies the concept of :---- produce emotions, whereas--- represent the motivational force

of those emotions which are channeled toward particular goals

Share option plans:A unique feature of Herzberg's Motivator- Hygiene Theory is that

it:Scientific management includes which of the following?Which reward system tends to discourage poor performers from

voluntarily leaving the organizationWhich of the following is an individual incentive?What do impromptu storytelling, morphological analysis, and

artwork have in common?Employee involvement tends to have which of the following

benefits in decision making?Decision makers tend to rely on their implicit favorite when:People tend to be more creative when:A nonprogrammed decision is applicable in:Which of these is NOT a reason contributing to escalation of

commitment?A learning orientation is:A task force refers to:Groupthink is caused by:The drive to bond and the dynamics of social identity theory both

explain why people:Pooled interdependence is:Brooks' Law says that adding more people to a late software

project only makes it later. This law is mainly referring to:---- has higher media richness than-----When the sender has previous experience with the receiver, the

sender--- to communicate in ambiguous situationsWhich of the following tends to be the preferred medium for

coordinating work, minimizing status differences, and is an increasing source of information overload?

Which of the following is NOT explicitly identified in the communication process model?

Web-based magazines (e-zines):Buffering, summarizing and omitting are ways to:Which of these communication channels has the highest media

richness?What effect can jargon potentially have in organizations?

Which of the following activities helps us to cope with information overload?

The three main components of active listening, in order, are:The capacity to influence others in organizational settings is

known as:Flattering your boss and helping co-workers with their work:Which of these refers to the degree and nature of

interdependence between the powerholder and others?Which of these sources of power originates mainly from the

person rather than the position?Which of the following is one of the five main sources of power?Which of these refers to availability of alternatives?

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. If Bob wants to study deeplevel diversity in his organization, he would:

Which of the following is most closely associated with corporate social responsibility?

(blank) refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?

The topic of ethics is most closely associated with the perspective

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:

According to the multiple levels of analysis anchor:

The perspective, also called knowledge management, views knowledge as the main driver of competitive advantage

Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of:

A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations.

Which of the following statements is true about globalization and organizational behavior?

Which "Big Five" personality dimension is most valuable for predicting job performance?

Motivation affects a person's of voluntary behavior

Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad?

Which of the following directly influences an employee's voluntary behavior and performance?

Which of the following actions ensure that selected candidates have appropriate aptitudes to perform the job?

Which of the following statements about the MyersBriggs Type Indicator (MBTI) is true?

International Manufacturing & Trading (IMT) is a mediumsized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lowerlevel managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much. IMT managers should make themselves aware that people in Japan tend to have:

Which of the following acronyms identifies the "Big Five" personality dimensions?

Americans tend to have high:

Which ethical principle reflects that people have entitlements that let them act in a certain way?

Which of the following refers to the fact that motivation is goaldirected, not random?

Beliefs about what is good or bad, right or wrong are referred to as:

Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of: