English for work, socializing & travel

Elementary UUorkbook

« i ti l i

PEARSON

DHS9

Louis Harrison

Unit Grammar W ord focusCommunicationstrategies in teraction \

1Arrivalsp4-7

Present simple be Personal information p5

Requesting p6 From start to finishP7

2Gettingtogetherp8-11

Present simple 1 P8Present simple: questions p9

Special occasions p8

Getting together after work p9

Showing interest p10

Are you a people person? p11

3A dream jobp12-15

Present simple 2mlike, love and hate p13

Jobs and people p13

Same or different? p14

Choosing a candidate p15

4We're all differentp16—19

Adverbs of frequency p16Prepositions of timep17

Tellinq the time p19

Ways of saying 'no' p18

Arranging to meetP19

5Time of your lifep20-23

Comparative adjectives p20

Superlative adjectives p2"Hf; * - ’• .• :

Time of your life p21

Offering help p22 The best way to help? p23

6You are herep24-27

there is / there are p24

Imperatives p25

Prepositions of place p25Directions p25

Asking for help p26

Welcome to the trade fair p27

7Buying and sellingp28-31

Countable and uncountable nouns P28some and any p29

Food and drink p28Describing products p29

Makingsuggestions p30

Asking about products p31

8A question of survivalp32-35

Modal verbs: can, have to, should p32

Modal verbs: question forms p33

Health problems p32

Means of transport p35

Giving instructions p34

Surviving in a strange city p35

Unit Grammar Word focusCommunicationstrategies Interaction

9Favourite placesp36-39

much / many, a lot o f/ lots o f p36

have got, need, need to p37

Home sweet home p37

Our space, our lives p37

Reactinq to news p38

On the move p39

10Finding solutions

r p40-43

Past simple be p40

too + adjective / not adjectivè + enough p41

Something is not right p42

Telephoning p42 [ Customers' expectations p43

11Turning pointsp44-47

Past simple 1 (regular verbs) p44

Past simple 2 (irregular and questions) p45

Qualifications p46 Asking questions p46

Completing a CV p47

12Getting away!

1 p48-51

Present continuous p48

Present continuous or present simple? p49

Present trends p49

What do you call it? p50

Companypresentationp51

1 3Money mattersp52-55

will for predictions p52

First conditional : p53

Money p53 Responding p54 Investing money p55

I 14Teamwork

I p56-59

Future plans: going to p56

to or -ing? p57

Personaldevelopment plan p56

play, go or do? p57

Makinq it better p58

Cooperating andcompetingp59

15What an experience!p60-63

Present perfect p60

Have you ever...? p61

Emergency services p61

Checking information p62

Life experiences p63

¡1(6 Take a break

I p64-67

Futurearrangements(presentcontinuous) p64

Relative pronouns: who and which p65

Time expressions for the future p67

Film and music p65

Explaining needs p66

Planning a trip p67

Audio scripts p68-72 Answer key p73-80

I ( j j Personal information Q Communication strategies Requesting

Q Interaction From start to finish

Arrivais

a Match the companies with the countries.

1 Sony_____ fopan_____

2 Reebok_______________

3 BMW_______________

4 Apple_______________

5 Armani_______________

□ Read the business cards. Are these sentences true (T) or false (F)?1 Jalal is from India. CD

2 Yoshi is a reporter. CD

3 Sam isn't a designer. ( ~)

4 Gabriella's email is szabo.gabi@fc.com. ( )

Gabriella SzaboClothes desiijljF

Fashionclolies

36122Ç6544email: szabo. ga|pfc.hu

^ .S jQ iS b L i , w . , . ......(C~] m ' 7 ' photographer

SnapshotsOrchard Roadft^^PporS’ ÊÊ tel: 00 65 “J lemail: schu@snaDshots.sg

S Read the business cards again and complete the sentences with a / an or - (no article).1 Jalal is an,/ - Indian. \

2 Yoshi is________journalist.

3 Jalal is________events manager.

4 Gabriella is________Hungarian.

5 They are not________fashion models.

6 They are all a t________fashion show.

Q Write questions using the prompts below.1 Anna / Istanbul? Is Anna from Istanbul?

2 you / model?____________________ I

3 your office / Germany?

4 this / your / business card?______ '

5 they / interested / sport? _________ \

S Answer the questions in exercise 4 using short forms.1 ® _________No. she isn 't i.

2 ® _____________________________

3 (ZD_____________ __4 (Z )__________________ ___________

5 ® __________

Write the numbers in full.1 1002 1,000 .

3 100,000.

4 1,000,000.

Q j Match the numbers with the information.

age credit card number postcode address date of birth mobile phone number

4567 3321 7769 551102/ 11/1988

Read the text and match the headings with the paragraphs, a Broken down

b Not on time

c I'm ill

d No money

Four numbers to save!So you're good at remembering dates and numbers? Really? In some situations, keeping some numbers on your mobile phone can save us time, money and stress. Take ten minutes and put these numbers in your phone.

Losing a credit card is very bad news. With your credit card company's number you can cancel your card before you have any more problems.2 When your car breaks down, you need to call your car rescue service. This is a number for every driver to keep on their phone.3 Are you late for work again? Make sure you have a friendly workmate's number. They can help your office plan to do anything important while you're away.

He or she is the person with all your health details. They can help you when you aren't feeling well or something really bad happens when you are away from your home town.

£ ] Read the text in exercise 3 again and match the two parts of the sentences.

»1 Keeping important numbers on your phone

2 You can cancel your credit card

3 A doctor

4 The car rescue service

a is good when your car breaks down.

b can stop a lot of stress.

c with the credit card company number.

d can help you when you are feeling ill away from your home town.

Complete the conversation with the words in the box.

phone number password email address date of birth mobile phone number

Customer assistant: Thank you for your order Ms Hand. Can I take a few more details from you to complete the order?

Leila: Sure.Customer assistant: What's your1 ?Leila: It's Ankara - that's 0312 and the number is 351 4022.Customer assistant: And can I take your2 too?Leila: Yes, that's 312 255 4121.Customer assistant: Let me just say that back to you - 312 255 4121.Leila: That's correct.Customer assistant: And vour3 ?Leila: It's leilah@yaboo.com.Customer assistant: Thanks. Can I have vour 4 ?Leila: Yes, it's the second of February 1992.Customer assistant: And finally, can vou think of a 5 so when

you call again we can find your personal details quickly.Leila: Let me th ink... my password is Leila92.

B

C Communication strategies Requesting

B * 2 Listen and match the conversations with the pictures. Q Write if the sentences are requests (RQ)

Conversation 1 or responses (RP).

Conversation 2 1 Could you take me to the airport? oConversation 3 2 Can I have your name? OE l W Listen again and complete the conversations.

3 I'm sorry, I can't. I'm washing my hair. CD4 Of course. I'm Steve King. CD

Conversation 1Taxi driver: Hello, where to?

5 Can you say that again? CDMaria: 1 take me to the Vacation Inn Hotel, please? 6 Could I see you later? CDTaxi driver: The Vacation Inn Hotel. There are two of them - 7 Of course, it's 01457 866323. CD

2 tell me which one? 8 Sure. Which terminal? CDMaria: Two of them? Oh dear. I don't know - I'm going to

a conference there. Now match the requests and responsesTaxi driver: 3 call the hotel and find out? in exercise 4 to make mini-dialogues.

Maria: That's a good idea. Oh, I don't have my mobile. Put the responses and requests in order.4 call with vour phone?

1 o f / I / c a n / a / water / please / alass / haveTaxi driver: Er, well OK. Here you are.Conversation 2 2 to / you / me / later / could / ask / John /Maria: Hello. meetConference registrar: Good morning. Are you here for the conference? 3 move / w e / could / our / to / Tuesday /Maria: Yes, I am - I'm one of the key speakers. meetingConference registrar: OK - 5 tell me your name? 4 can / something / ask / you / 1Maria: I'm Maria Hopkins.Conference registrar: 6 sian the Conference Speaker list here, please? 5 Marta / please / you / give / this / to / couldMaria: Sure.Conference registrar: Thanks. Right-that's all finished.Maria: Great. 7 have my reaistration badae. please?Conversation 3Shop assistant: Good evenina. 8 help you?Maria: Yes, I'm looking for a present for my son.Shop assistant: OK.Maria: 9 look at that book there, please?Shop assistant: Here you are.Maria: Oh, that's nice. 10 vou wrap it for me. please?Shop assistant: Yes, of course.

o

D| ^ Interaction From start to finish oQ Complete the table.

Country

Complete the crossword using the clues and the words in the box below.

Russia

Canada

3

Spain

5

Portugal

Oman

Nationality

1 ______

2 ’

Irish

4

Chinese

7 _ _ _ _ _

Pakistani

cafeteria surname battery drop receptionist company espresso

1 an organization that makes or sells things

2 a small cup of very strong coffee

3 when something falls out of your hand, you________it

4 someone who works at a desk near the entrance of a hotel

5 the name you share with other people in your family

6 an object that provides the electrical power for a mobile phone

7 a restaurant where you collect your own food and take it to a table to eat it

Q Match the jobs with the descriptions.

driver make-up artist designer hairdresser bodyguard journalist model photographer

This person ...

1 protects other people.

2 takes pictures._______

3 wears clothes in fashion shows.

4 works for a newspaper or magazine.

5 puts cosmetics on people.________

6 draws fashionable clothes.________

7 cuts people's hair.________

8 takes people by car.________

Complete the text with is or isn't in each gap.

Fam Q usJiusbcm ds.........Dan Elson 1_____ _ from* Australia, but he 2 **-' from Perth,like Hs wife Pamela. Dan 3______ a fashion'hairdresser - he4_____ interested In fashion andl he 5'2____ very good at

•\hfs job. Dan and his wife^iamela often work together and they fc 6 often both in the same place at the same time.Dan

7 * - a very busy person but he 8 - as busy as his wife.* Pdiffela often works long' hours and at home Dan _____ fhe

jSerson who cooks dinner and washes up. Dan says 'People think»watching TV Jo.__________________ my favourite thing, but it n £___ - my-Lfavourite thing 12 ______ looking after Pamela/

n Present simple: questions

Q Communication strategies Showing interest H Interaction Are you a people person?"

Getting together

D Match the words with the pictures.

thanksgiving engagement party birthday party housewarming party

1 2 _________________

a Read the text and tick ( / ) the things that happen atThanksgiving.1 Americans celebrate the President's birthday. CD

2 Workers have a long weekend. CD3 People eat roast beef. CD4 People watch Thanksgiving parades. CD

ThanksgivingThanksgiving takes plate on the fourth Thursday of November and usually lasts aroufid four dafs. Schools have a four-day ©r five-day holiday andjiworkers have Thanksgiving and another day as a holiday. Thcfnksgiving Eve, the night befoi'e Thanksgiving, is a very busy night as college students,Cprrie D a^ JSme to theij families a$d have reunions with their friend's. People prepare a big»0 eal for families and friends orr'Thanksgiving to remember a meal in 1621 with the first European and Native Americ&ns. Before the meal people s iy

%s;||irt prayer then eat fo8<^‘ke tUi^ey, pumpkin pie, sweet | ■corn and potatoes. After the meal, Americans go to see ThawkSgiving parades and watch American football games. *

Q Read the text again and complete the sentences.1 ________children have a four- or five-day holiday.

2 The night before Thanksgiving is a very________time.

3 People________a meal in 1621.

4 After their meal people watch________games.

3 4 ___________

Q j Complete the sentences with these words.

make wear takes lasts happens carry think

Up Helly Aa 1 _________ place in Lerwick, the capital of theShetland islands 160 kilometres north of Scotland. It2________on the last Tuesday of January when the nights arevery long and the days are short and i t 3 ________one day.People celebrate the end of the holiday season. They builda ship and 4_________ special clothes to wear. On Up HellyAa evening people 5 ________their costumes and paradethrough the city and they 6________burning torches to theship. They set the ship on fire and watch it burn. Then there is dancing and theatre for the rest of the night. This event makesme 7 ________about the old Viking traditions hundreds ofyears ago.

6 Present simple: questions

Q Complete the questions with the words in brackets..you.

.she.

.you.

he

we

_ to work every day? (travel)

_ meat? (eat)

_ your boss? (like)

. late a lot? (work)

. training for this? (have)

Q W rite answers fo r yourself fo r the questions in exercise 1 using the prom pts below.

1 Yes,_________.

2 No,_________ .

3 Yes, of course________.

4 Yes,_________.

5 No,_________ .

E l Read the tex t about the Big Barbecue. Put the words in p ie correct order to make questions.

1 the / where / take / does / party / place________ ?

2 does / long / how / last / party / the_______ ?

3 members / do / how / there / get / staff_________?f l to / party / goes / who / the_______ ?

Q Read the tex t and answer the questions you wrote in exercise 3.1

2

34

Q Find phrases in the text which mean the following.1 talk about a difficulty with somebody________

2 spend time with people in order to have fun________

3 have a good time ________

4 wear informal clothes________

Q Complete the email with the words and phrases in the box.

as usual anniversary I'm fine enjoy ourselves special occasion I mean

To: dorota@hotpost.com Hey Dorota,How are you?1_______ . We're working hard2_______ , but next week is our summer barbecue.

. this year because it's Stefan'sIt really is a 3___25th 4_______ as the boss of the company.Everyone goes to his ranch at San Jose and 5 _everyone - even the cleaner! We usually 6___a lot - it's great fun.

Write soon,Jolanta

The Big BarbecueEvery year 10,000 workers from all over the w orld are invited to a ranch near San Jose. The invitation says 'Dress casually, have fun !' Some office workers from the city go there by bus, workers in other countries fly there. But nobody wants to miss the party - it's Stefan Fellow's summer staff party.Stefan began his software company in 1986 in his fa ther's garage in San Jose. Each year Stefan had a '< party fo r his: employees - first one o r two, then ten or twenty, now over ten thousand. As the company got bigger, so dM the party - everyone comes to enjoy themselves, from top managers to the office cleaner. It gives Stefan the chance to socialize with all his employees and discuss their problems. And where is Stefan during the party - where he started in 1986 - at the barbecue cooking fo r his guests and chatting.

C Communication strategies } Showing interest

a Put the expressions under the correct heading.

Where is that? Well Is that far? That's nice. That's really interesting Really How interesting.

Um Do you go there often?

A B C Showing Follow-up Thinking aboutinterest questions the answer

Q 3 Listen to a conversation and choose the answers.1 What are the people waiting for?

a a taxi

b a train

c a plane2 How long is it delayed?

a 40 minutesb three quarters of an hour

c four hours

3 Where does Mansukh change?

a Munich

b Mumbai c Scotland

4 Why is Mansukh travelling?

a for a holiday

b to see family

i t for work

Listen again and complete the conversation.

Anna: Oh no, another delay!Mansukh: Sorry?Anna: The plane is late - there is another delay.Mansukh: 1 _________ is the delay?Anna: 45 minutes.Mansukh: I hope it isn't longer. I have a connecting flight to

catch in Munich.Anna: Oh really? 2 ________?Mansukh: I'm flying to Mumbai.Anna: Mumbai - how nice. 3 _________ ?Mansukh: No, my family are there. I'm visiting them for my

holiday.Anna: How long are you going for?Mansukh: About two weeks.Anna: 4________in Scotland?Mansukh: Umm, no. Well, yes.Anna: No and yes?Mansukh: I work at the university - I'm a visiting lecturer.Anna: A visiting lecturer. That's interesting. 5________?Mansukh: Solar power - you know, getting electricity from the

sun.Anna: Oh, really - tell me more about it.

Q Choose the best response to each sentence.1 My wife works in the same school as you.

a How interesting.

b How terrible.

2 We are going to Egypt next week,

a Oh dear.

b Oh really?

3 I live in London, but my family is in Sri Lanka,

a Do you visit them often?

b Is that far?

4 My hobby is learning to dance the Salsa,

a Really! You look too old for that.

Interaction Rre you q people person? BQ Find ten words in the wordsearch to match these definitions.1 the friend someone likes the most

2 a small area of a town

3 someone who is travelling in a vehicle but is not driving it

4 a system of things that are connected

5 an activity that you enjoy doing in your free time

6 a group of shops built together in one area

7 not having anyone with you

8 time when you do not have to be at work

9 when someone asks you to do something nice with them

10 an organization for people who have the same interest or enjoy similar activities

I I° B B Y N W •y,? H U U K T S

T. X J : f : D T V I t * U C A C U

N V I T A T. I p ° N •' Ë H I V

A W M G G B A E S M W U J

E I G H B O U R H Q O D B

I ^ H O P P ■■ I N G E N T R E

I ^ R SV\:. D N Z Q P Y A D V M

p A : s ~ S E N G E R L_ G G H T

I p G D T L - L E V O Q I A F

: C L U W H L H j J N X R H I R

L 0 A O S L u N E N ■ E -I'- ’

I G B j A R X M A R F Bis P J :;:6v

I K B 4 N G K o X S T M F X G N

I F C N ID A K T* I M E O F F D

B Complete the sentences with the correct form of the words in the box.

accept surf join get to know

Read the text and complete it with the words in exercise 2.

A Virtual Social Network...The Internet is a big place - very big. But many people want to feel part of a networkwhere they can 1 ________people with the

same interests and similar opinions. So just what is a social network? All communities

have a common point - a favourite hobby or being a parent. But a social network isn't just about interests and hobbies. It encourages communication between people with chat rooms and discussion forums and these

discussions can take place for months. When

people 2________a social network they startto meet other friends, then they don't want to leave. They spend so much time chatting to friends in the network that they have

less time to 3 ________the Internet lookingfor interesting things. Helen Reilly has two young children but lives in the countryside.

She found a friendly network in OnlineMoms.There is always someone online to 4 ________you as a friend/ she says. 'I call it my Internet

neighbourhood'.

1 Serap________the tennis club last year.

2 I'd like you to ________this gift from everyone.

3 Switch off the computer, now - that's enough tim e___the Internet.

4 Gerry meets all his employees one by one - he likes toall his workers.

Q Read the text. Are the sentences true (T) or false (F)?1 Internet social networks share something. CD

2 A community website is about interests andhobbies only. CD

3 An Internet discussion can last for months. CD

4 When people find an internet community, theydo not want to leave. GD

n like, love and Hâté

Q Communication strategies Same or different? f j Interaction Choosing a candidate

R dream jobPresent simple 2

a Match the jobs with the definitions.

lecturer secretary accountant mechanic lawyer surgeon

This person ...

1 keeps records of how much money a business has receivedand spent._____________

2 advises people about the law and speaks for them in court.

3 teaches a group of people about a subject..

4 repairs vehicles and machinery. .

5 deals with office administration, arranges meetings, answers telephone calls etc, in an office.____________

6 operates on people's bodies to repair or remove something inside._____________

a Complete the text with the verbs in brackets.

□ Read the text and answer the questions.

1 How many hours does Ben work?________

2 Where does he live?______ -, 1 .

3 Who does he show around? _____________

4 How many people applied for the job?.

□ Complete the sentences with the words in the box.

watch wash go not finish worry

1 Sam's a student - he studies all day and at the weekend he cars for extra money.2 A sales person_____________all over the country for theirwork.

3 She thinks about her job all the time - she really_________about it too much.

4 Anna works long hours - she______evening.

5 Do you like boxing? I think Philippe.

until 10 in the

it too.

The best job in the world

34-year-old Ben Southall works 12 hours a month and lives on a tropical island near Australia in a rent-free luxury house next to the beach. He gets paid $AUS 150,000 to do the job. What are his responsibilities?Ben1___________ (not work) very hard. He 2____________ {get up) and goes swimming in the coral reef, he3 " (feed) the rare tropical fish and explores the islands. He shows tourists round the islands and4 ____________ (take) them diving. Lots of tourists visit the island, but they 5 _ _ _ _ _ _ _ (not stay) there - they6 ...V (fly) there from Australia and 7___________ (go) back at night. At night Ben 8____________ (write) ablog about his adventures. How did he get the job? The job is part of Tourism Queensland’s marketing - they advertised the job and 34,000 people applied. The winner was Ben, the person with the best job in the world.

Don't be a team player Poor work habits Watch the clock Discuss your problems

Read the text again and answer the questions.1 What kind of people do managers like?

a People who work in teams.

b People who work on their own.

2 What shows that you're not interested in your job?

a You come into work after everyone else.

b You are early for work in the morning.

3 What do people at work want to hear about?

a Your problems.

b Anything except your problems.

4 What is bad work?

a Thinking about the weekend at work,

b Thinking about work at the weekend.

Q Read the text and match the headings with the paragraphs.

How to moke your monoger hate you1 ____________When you say 'It's not my proble^you solve i t - I don't care,' you're not working as part of your team and your manager can see this. Managers like people to work in teams.

P p l jAre you the last person at work in the morning and the first out of the office at the end* ©f the day? This shows that you're not interested in your job. Managers? like;people who-like their jobs.

B y ______Do you talk about your personal problems at work? This can make people at work angry and make more problems for you. Other people aren't really

| interested in your problems, so leave them at home. Don't bring them to work.4 ______________Do you do your job well or just well enough? Bad work is a sure way to make your manager dislike you. Don't go to work and think about the weekend-think about your job and your team.

3 Shopping is terrible. I really don't like for clothes, (shop)

4 I love_____________ .

5 In my free time I like______________.(dance)

6 These photocopies are terrible - the machineis 15 years old. I don't like this »■

( 3 Complete the sentences in exercise 1 using the word in brackets where necessary.

B Which sentences in exercise 1 contain a verb (V) or a noun phrase (NP) after like, love or hate? Write V or NP and then write the verb or noun phrase.

sentence 1_______________________ ___ ( )

sentence 2 _____________________________CD

sentence 3 __________ ;_________________ CD

sentence 4 _____________________________CD

sentence 5 ___________ _________________CD

sentence 6 __________ __________________ CD

| Look at the pictures and match them to sentences 1-6. Use the underlined ■Jmi will complete the gaps in exercise 2.

words to help you.

1 I hate people_____________ theirmobile phones when they are in a meeting, (answer)

2 Mv email is full - 1 don't like___________at all.

C Communication strategies Same or different?

Q | Write answers to mean the speaker thinks 'the same' (S) or'different' (D).1 I really don't like cold weather. (S) Me neither .

2 Susan goes jogging every day. (S)_____________ .

3 Franco loves new gadgets. Really? (D)___________ .

4 We're"not happy that we're leaving the old office. (S).5 I think the new boss is really nice. (S)_____________ .

6 It's only 11.30 and I'm already hungry. Really?(D)___________ .

Q $) 4 Listen to the conversation and choose the answer.1 Where are the people?

a in a café

b in a canteen

c in a restaurant

2 Where is the staff away day going to be?

a close to the office

b faraway

c in the office

3 What are they both doing?

a travelling by train

b travelling by car

c staying at the same hotel

4 From what time does the financial director want the accounts?

a last week

b last month

c last year

Listen again. Put a tick ( / ) in the correct column for eachquestion. Put a cross (A) if the person says they do not likesomething.

W h o ... Magda lain

really needs coffee?

likes the away day?

likes travelling?

likes to see everyone?

likes team building activities?

likes the financial director?

Q Complete the conversation. Listen again if necessary.

lain: Hi Magda - I'm making some coffee - would youlike some?

Magda: Oh, yes please. Oh, I really need a cup of coffee.lain: 1 _____________ . How are you?Magda: I'm fine. I'm looking forward to the staff away day. lain: Yes, me too.Magda: But this year we're going to Rochester, lain: I know, I think it's a bit far to go - 1 don't really like

travelling.Magda: 2 _____________ . I think I'll go by train.lain: That's a good idea - it takes hours by car. I know

- I'm driving there. Are you staying at the Meta Hotel?

Magda: Yes, are you staying there too?lain: Yes, I reserved a room quickly.Magda: 3 ____________ . It's very busy when all the staff

go to the same place.lain: It's good to see all the staff though.Magda: Yes, it's good fun. But the activities ...lain: Like the team building activities?Magda: Yes, the team building activities.lain: You don't like them?Magda: No, not at all.lain: Really! 4______ ^ ^ ^ Ç ju ik e them a lot.Magda: ^ h y ^lain: f ; It's good fun and it's nice to see people relax. Magda:. Well, I can't relax and have fun. Last yëâtjl was in

thé same group as the financial director.lain: * Me too^l think she is a really nice perspri.Magda: Really! 5 . Not at the moment. She's

the reason I neegjgome coffelghow. She wants all the accounts for last year,

lain: O f ^ c ^ don't have the time to <dothât. jMagda: SoawMli________ .

G l* * * Interaction Choosing o candidate

Q Read the job advert. Are these sentences true (T) or false (F)?1 The job is only in Australia. C2 The person needs to write reports. C

Tourist Board M arketing OfficerQueensland Tourist Board,30 Makerston Street, Brisbane

Salary AUS $75,000

The Queensland tourist board1 'a marketing officer to join their exciting and energetic team. The job is based in Brisbane but involves travel to other countries. Candidates can2____________ online by filling in the formbelow or they can 3____________ to theaddress above.

3 The person needs to know about New Zealand.4 The person needs a Masters degree.

Job description

• travel abroad to tourism shows• write reports• hold meetings• research market and plan marketing

campaigns• produce adverts Candidate description

We need someone with ...• a good knowledge of Queensland• good marketing skills• good internet skills• ability to research market Qualifications

First degree plus Masters in Business Administration MBAPlease complete the 4____________ andsend it together with your 5____________and a letter saying why you would like the job.

Q j Read the advert again and complete it with the words in the box.

j- need write CV apply application form

£ j Complete the crossword using the clues and the words in the box below.

'candidate customer face-to-face qualifications experience energetic irregular

2 an official examination that you have passed which allows what level of education you have reached4 the things that you learn when you do a particular job orfexercise5 someone who buys things from a shop6 someone who goes for a job or takes an exam

I when two people talk to each other directly3 not happening at regular times1 showing or using a lot of energy

m

D Adverbs of frequency Q Talking about tinme

Q Communication strategies Ways of saying 'no- n Interaction Arranging to meet

UUe'r© all differentfì Rdverbs of frequency

a Match the words with the definitions.1 socialize a feeling sad because you are a long

way from your home

2 homesick b to go out with people for enjoyment

3 survey c not in your own country

4 abroad d a set of questions that you ask a lot ofpeople in order to find out about their opinions

Q j Read the text and match the diagrams with paragraphs 2-4.

Lifestyle: Ex-pat style1 Are you thinking of living and working abroad? Do you think you could live in another culture? A survey of people living and working in the Middle East asked the same question, with surprising results. Most people living and working abroad (ex-pats) don't see any difference in the way they work. Many people get used to cultural differences like working on Sunday and different ways of working.

2 Many people enjoy working with their colleagues but most people hardly ever see them after work to socialize with them. Instead they usually meet people from their own country after work and spend time with them.

3 Is this because ex-pats do not learn the local language? Many people take language lessons every week, but they don't usually speak the language outside class and at work they always speak English.

4 Do they miss their own countries? Most people feel homesick sometimes, but they said this gets better with time.

Read the text again. Are these sentences true CD or false (F)?1 Working abroad is very different toworking in your own country. CUD

2 Many people see people from their owncountry after work. CD

3 Ex-pats try to learn the local language. CD

4 People living abroad are always homesick. CD

Q Complete the sentences with adverbs of frequency.

Always1 I’ like to learn the culture of different countries. (100%)

2 We live near to the sea and we go there. (70%)

3 I don't see Steve very often, I only speak to him. (50%)

4 We get homesick - we're too busy! (10%)

5 Alan makes an effort to learn the local language. (0%)

I f ifCD A How often are you homesick? CD B How often do you meet people CD C

from the country you live in?How often do you take language lessons?

B

Q Put the time expressions into the correct group.

August the end of the month 2020 the afternoon Thursday midnight March 6th 2.30 p.m. the morning lunchtime

a in:b on:

c at:

B Read the text and answer the questions.

Night shift„ Nathan goes to bed at 9 o'clock in the morning and wakes up again

1 in /a t/o h 3 o'clock 2 -on/, in / at the afternoon.. He's one of America's night shift workers. Night shift workers begin '

[ $ ó r if in /M 1 1 p.m. and finishwork, early 4 ion / in / at the morning. ■ What do these workers do? The main jobs include nurses and

v .hospital doctors, emergency servicesjricluding.police and fire officers arid ambulante drivers, and .workers in factories.- But it's hard to stay awake 5 on*/ in / at night and it's.hard to sleep.

; during the day when it's light and. most people are awake. People want to sleep between midnight ancl 6 a.m., and it's & in / a t./ on4 a.m, that we are at our sleepiest. It's no surprise that 10-20% of

• night shift workers fall asleep in the second half of their shift. ' Nathàn.likes the night shift - he gets better pay and his work

place is quieter. But7 in /a t/o n the weekend, 8 in /a t / on Saturday ; and Sunday, Nathan is sleeping while his family and friends are

| having fun. Every year more people are doing night shifts as-working fife becomes 24 hours a day, seven days a week. I .

1 When do night shift workers sleep?

a at night

b during thè. day

c in the morning ; , ,

2 How- many shift workers fall asleep in the second part of their shift?

| a a half j

b over half

c less than ha'lf

3 When are we at our sleepiest?

a early in the morning ' *b in the,evening

c late at night

4^ Why do more people do night shifts nowadays? ; ,

a. changes in working life'

b to spena mòre time with their families <

c for better pay . • . 3

Q Read the text again and choose the correct preposition in italics.

Correct the mistakes.1 Prince wrote the song Nineteen Ninety and Nine.________

2 The year twenty and ten is when my son was born.________

3 Two and thousand twenty is an important year for the company.__

4 Nicole's favourite film is Two Thousand In One: A Space Oc/yssey.

C Communication strategies Ways of saying 'no'

a Match the words with the pictures.

smile shake (your head) nod (your head)

B Complete the definitions with the words in the box.

f d a t e contract discussion negotiation

1 A conversation in which people talk about something is a

2 A ____is a particular day of the month or year.

3 A formal written agreement between two people orcompanies is called a ________ .

4 A ________ is a meeting between groups of people whoare trying to reach an agreement.

B 4 > 5-7 Listen and choose the correct answer for each question.

Conversation 1When didn't Jack understand something? a in the meeting b in the presentation c in the negotiation Conversation 2Where are Pete and Anne having a tour? a the factory b the office c the school Conversation 3What is Aysha calling Tom about? a the chance to win a car b the chance to win an apartment c the chance to win a holiday

Q Listen again and complete the extracts from the conversations.

Conversation 1Jack: Look, there are two or three points I still don't

understand. Perhaps we could have coffee and go over them?

Karen: Oh, 12

with someone else now. Perhaps

Conversation 2Pete: Do you have any more questions before we finish'sAnne: I don 't3 ________ - 1 think I 4_____ need.Pete: OK, good, well if you think of anything else, just send

me an email.Conversation 3Aysha: I'm calling about our special offer.

Thanks, but I'm 5 _ _ ______right now.Tom:Aysha:

Tom:Aysha:Tom:Aysha:

Tom:Aysha:

We have six luxury holidays this month for people spending over £3,000.Oh that's nice.Are you interested in this?Well, I'm just going out now — could we 6________ ?It will only take a minute of your time and you could win a holiday.I'm afraid 7 ____All you need to do is register...

Q j Match the questions and answers.

1 Can I speak to Claire? a

2 Tired? b

3 Do you know David? c

4 Could you fix my computer? d

No, not really.

I'm afraid I can't - it's too old.

Sorry, she's not here today.

Not really - I'm just sitting down for a minute.

Interaction Arranging to meet

Match the times with the clocks.

ten past two twenty past seven twenty-five to six five to twelve a quarter to four

Q | Match the words and phrases with the definitions. Q Now check your answers below.

1 appointment

2 [meeting

3 .arrange

4 check

5 In advance

a an organized event where people discuss something

b to make sure that everything Is correct

c to make plans so that something can happen

d a meeting that has been arranged for a particular time and place

e before a particular time or event starts

Q | Do the quiz to find out what kind of person you are!

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*Some people are always early, some people are always late. Which J<ind of person are you?1 When you go for a dinner at someone’s house do you ...

a go there ten^ninutes early? b go there ten minutes late? ' c wait until the right time?

2 Is thatime ori^ourwatch ...a fiv^ minutes fast (e.g. if the time is five

* _ ^©’jgjock, your watch says five past five)? b five minutes slow (e.g. if the time is five

o’clock/your watch says five to five)? c on time (e.g. if the time is five o’clock, your

watch says five o’clock)?” 1

5 You are going to a concert. You think you know where it is, but you’re not sure. Do you ...

a call the concert hall and ask where it is? b go to the place you think it is? c take the address with you?

6 Before an appointment, do you ...a check the time and date of the meeting one

day in advance? b never check the time and date of your

meetings?c usually check the times and dates of your ^

meetings every morninjg?

3 A colleague arrives late for an important meeting. Do you ...

a look angrily at them? b smile and say ‘It’s OK’? c go on with the meeting?

4 You are catching a plane. Do you arrange to be at the airport...

a two hours before? b a bit late? c on time?

SBE i mmm X m

D Comparative adjectives H Superlative adjectives Q Communication strategies Offering help Q Interaction The best way to help

Time of your lifefì Comparative adjectives

a Complete the table.

Adjective Comparativerich 1poor 2happy 3noisy 4modern 5traditional 6boring 7interesting 8far 9bad 10

thoughtful friendly

interested in easy to talk colleagues to

0 | Read the article and tick (/) the adjectives to describe what Patti and Costas think of their managers.

Patti thinks her...traditional

malemanager isfemale manager is

Costas thinks his_direct

malemanager isfemale manager is

( 3 Read the article again and complete each sentence with a comparative adjective.1 Patti thinks Janet is_______ than Paulo, (modern)

3 Patti thinks women are_______ managers than men. (good)

2 Costas thinks his male manager is_______ than his femalemanager, (direct)

4 Costas thinks his American manager is_______ to talk to.(difficult)5 Costas thinks men are_______ managers than women, (bad)

Are women better bosses?Its an.old question - who manages people better, a female manager or a male manager? We asked two people with male and female managers for their experiences.

My mgin boss is a man but the company director I is|f woman, so I have

''experience of both ways of management - and there is

[ certainly a difference. My boss - Paulo- is more traditional. He likes to make all the decisions. Our company director - Janet - is different. She is friendlier and thinks about her employees more than Paulo. I think Janet is a better manager and women are better managers.

i

H I

You know, I have two bosses- one man and one woman.Our woman manager is in New York, the man is in London. We see our London manager more often than our American manager. When I think about them, pur woman manager is easier to talk to and is more interested in her colleagues - what they do, their families, etc. Our male boss is direct - he likes to find answers to problems - byt he can make people angry more quickly than our London boss. In my opirtionlwomen managers are better than men.

Bì Superlative adjectives

O Match the words with the pictures of people of different ages. S Read the article and complete it with the correct formof the adjectives in brackets.

middle-aged man teenager baby adult child elderly woman

E l Complete the table with the superlative form of the Hrijectives.

Adjective

young

great

lovely

dangerous

«citing

Qood

Superlative

gneatest

2_______ .

3_______ ■

most exciting

lilBiiiiBpgWhat's the 1 . (easy) thing to do with yourtime? Watch TV, play PC games? The easiest things may be the 2 ... - '• (bad) things you can do! It'stime to do something before it's too late. Here are five things to do before you're too old to do them.

1 Climb a mountain find out which is the I B Mm,(high) hill in your country and make plans to get to the top.

2 Learn a new language — can you communicatein another language? English is the 4_______ (fast)-growing language, but it's not the most widely spoken language in the world - that's Mandarin * Chinese.

3 Buy a sports car the 51 _ (expensive) cars inthe world are Bugattis or Lamborghinis, but you can buy cheaper sports ciars.

4 Travel - tourism is the world's biggest industry and there are plenty of places to see - the 6 .(popular) destinations are France, Spain, America and China.

5 Write a book - everyone has a story - what'syours? Who knows, it could be the 7 _______ (good)-selling novel of the year.

Q | Read the article again. Are these sentences true (T) or false (F)?1 One of the easiest ways to spend your time is to watch television. o

oCD

CD

2 The most widely spoken language in the world is Spanish.

3 Tourism isn't a very big industry.

4 China is a popular place to visit.

E ) Choose the correct form of adjective in the sentences.1 Cartier is the most expensive / expensivest jewellery in the world.

2 The most boring / boringest person I have ever met is Rachel.

3 That dress is prettierer / prettier than the other one.

4 Carl thinks Real Madrid is the bestest/ best football team in the world.

C Communication strategies | Offering help

Q j Match the charities with the descriptions.

1 This organization helps animals._______

2 These people help people who are hurt..

3 This organization helps elderly people._

4 This organization helps children._______

Q Match the words with the definitions.1 donate a an organization that collects money and provides

help for people who need it2 charity b something a person has used or worn before

3 volunteer c to give something to a person or organizationthat needs help

4 nearly new d someone who offers to do a job without beirigOfi;paid or forced to do it

S Decide which sentences are offers (O) and which are responses to offers (R).1 GD Thanks for the offer, but we're OK. R

CD I'd like to help._______

CD Do you need any volunteers?.

CD That's really kind of you._____

CD Would you like me to do anything? _

CD That's really helpful, thanks_______

CD Can I help your organization?______

CD That's really useful, thanks._______

CD I could help too._______10 CD Saturdays are perfect. See you then..

Q >))8-10 Listen to three conversations and tick ( / ) the sentences in exercise 3 you hear.

S «) Listen again. What do the people want to volunteer for?

Conversation 1 _____ __a gardening at the hospital b collecting books C gardening at the school Conversation 2 ± c a working in a charity shop b working with elderly people c working with childrenConversation 3 _ ______a running for charity b helping a charity run c helping deliver food

D K&i Interaction The best way to help? Ba Complete the table.

Adjective Comparative Superlative

small 1 _ _ _ _ _ smallest

great 2 ________ 3 ________

risky* riskier 4 ___________

expensive 5 6________

bad 7 _... worst

good 8_______| 9

* risky = dangerous

0 1 Read the article and match the headings with the paragraphs.a Helping lots of people

b How to help poor people

c Why banks don't give poor people money

1 ■

When you have money, it’s easier to get more money- banks are more interested in giving money to you. Butwhat about poorer people? What is the best way to

E help them? Some people say that giving money to poor> people is the best way, but this only helps for a short

time. To help poor people for a longer time, they need the ■■ same banking;as other people.

- But banks do not like giving money to poorer people - it’s ' riskier and the amount of money they need is smaller andit’s, more expensive to give small amounts of money to lots of people. So the poor people gp to moneylenders _

; -"rthe most expensive and the worst people to borrow • t. money from.

'3 * ; . • s

But there is a different way. In the 1970s, microfinance- banks started. These banks are charities. They give .

smaller arhounts of money to greater numbers of people<'-r they don’t give $1,00.0 to one person, they give $100 .

; .¿o 10 people. With thte money, poorer people have a better chance of starting their own business and help themselves over a longer period. -

B Read the article again. Are these sentences true (T) or false (F)?1 Giving money to poor people helps them for a longtime. CD

2 For banks, it's expensive to give small amounts ofmoney to people. CD

3 Poor people pay more to get money. CD

4 Microfinance started in 1917. CD

5 People start their own businesses with the money. CD

Complete the sentences wrth the comparative or superlative form of the word in brackets.1 It's_______ to get money when you are poor, (difficult)

2 Money lenders are no t_______ people to borrow moneyfrom, (cheap)

3 Giving money to poor people is_______ way of helpingthem, but no t_______ (quick / good)

4 Banks give_______ amounts of money to ________numbers of people than microbanks, (large / small)

Q | Find adjectives in the wordsearch which mean the following.1 feeling physically relaxed

2 very nice, attractive, or pleasant

3 believing in doing things the same way as your parents or grandparents

4 not interesting in any way

5 not interested in working

6 to take a letter or a parcel to a place

L U R B P T S Q T A N

C O M F O R T A B L E

Y S O B A A I X S Q V

A D L F B D M X T K K

S D D E L I V E R M P

Z B B K W T V K Z M G

Y O Y H E X X " B Q N E P

P R N G L fe O V E 2 Y B

U I B D P N X W A R P

B N E Z V A P K Z O D

M G M Q B L Y K Y V R

B

f f j there is / there are D Imperatives

fü Communication strategies Asking for help

Q Interaction Welcome to the trade fair

Vou are here

a Match the places with the activities.1 gym a a place to eat

2 conference hall b a place to swim

3 pool c a place to see a show

4 restaurant d a place to meet people

5 theatre e a place to do exercise

Q Read the text and choose the correct answers.1 Where is the Desert Cave Hotel?

a in America

b below ground

c on the coast

2 How many places are there to get food?

a two

b three

c five

3 How many shops are there?

a 2

b 25 c 170

□ Choose the correct form of be to complete thesentences.1 In the hotel, there is / are all the things you find in anormal hotel.

2 There is / isn't a lot of noise in the hotel rooms.

3 There is / are a gym to do exercise.

4 There isn't / aren't lots of spas in the shopping centre.

Q Read the sentences and label the diagram.

There's a café to the left of the restaurant.

The restaurant is opposite the reception.

The pool is in the middle of the gardens.

The reception is next to the main door.

The elevator is to the right o f the reception.

M Where i#theb§st '* place for a hofel g ^to sleipMlot iga

*d§ normal hotel room

f many guests say they Asleep best irr theit. ?

, Underground room inDesert Cave hotel-, The hotel is in an Australian :

! desert, about 830 kilometres from Adelaide in the town of Coober Pedy. At the Desert Cave hotel the guests live and sleep more than six metres underground and the hotel rooms are very quiet because of this. You* can find everything here that there is in a normal hotel. You can do exercise in the gym then relax in the spa; there

a is a pool to swim in and Here are two places to eat-a restaurant or a café. You can go shopping too - there

■ is a shopping centre underground with 25 shops. For busirpss people there is a conference hall that holds

f <more than 170 people and in the evening there is a theatre to see a show.

URBES Q

Dear Jemma

Good to hear you are in Hargate for the weekend. Let's "meet during the conference - there's a great little café ‘ near the conference centre. From the conference to . go right down Main Street. Don't to go away from the ; river - walk towards it. You can see the railway station in ¡¿front of you - stop at the corner and look right, the café is next to the bus stop. See you there at 5.00 - don't to be late.

Jane

past right cross go straight on next left next to

Be careful! Stop it! Don't touch it! Listen! Go away!

Q Read the conference brochure and answer the questions.1 Where is the conference centre?________

2 How far is it from the hotel?________

3 When do the speakers start?________

Q Look at the map and complete the directions to the conference centre with these words.

Hargate

1 Someone is doing something wrong.________

2 A small boy wants to cross a busy road.________

3 You don't like cats, and one comes near you.________

4 There is ink on the desk.________

5 You want to tell someone something.________

f j j j| Put the imperatives in the sentences in the correct order.1 quiet / please / be. I'm listening to the presenter.________

2 It's hot in here, open / window / the / please.________

3 c in e m a /g o / the / past and walk straight on.________

4 now / talk / t o / don't / me. I'm very busy.________

Novobiz Conference information pack

s Read the email and find three mistakes in the use of the imperative.

Q Match the imperatives with the situations.

Welcome to the fifth Novobiz Conference! This year we are in Hargate at the wonderful conference centre. All presentations begin at 9.00 a.m. and end at 4.30 p.m. The conference hall is in the centre of Hargate next to the River Avon. To get there from the Palace Hotel you turn1_______ into Camphill Avenue and 2________ for100 metres, then 3_______ the road and go 4______the park for 50 metres. Take the 5_______ andwalk for another 50 metres - you can see the conference hall in front of you,6 _ _ _ _ _ the river.

Palace Hotel

m

C ; Communication strategies Asking for help

Q j Read the sentences and decide if they are asking for help (A), saying thanks (D or responding to thanks (R).1 You're very welcome.________

2 Excuse me, is the meeting point near here?________

3 That's very helpful, thank you.________

4 That's OK - my pleasure.________

5 Oh, we're here. Thanks for your help.________

6 Can you carry this bag, please?________

7 Can you tell me where the reception is?.

8 Thanks a lo t.________

9 No problem at all.________

E3 #11 Listen to a conversation and choose the correct

Listen again and put the conversation in order.

Rosa: Thank you very much. oBruno: Sure - what is it? oRosa: I'm a bit lost. I want to go to a seminar-

I'm looking for the Richmond room. ORosa: Excuse me, can you help me? CDBruno: Oh, that's downstairs. CDBruno: No problem. Have a good day. CDRosa: Downstairs. CDRosa: Thanks. aBruno: Yes, go to the bottom of the stairs and turn

left - it's straight in front of you. CD

Q | Make these sentences more polite.1 Come here.________

2 Tell me where the lifts are.________

3 Give me a coffee.

4 Hold my briefcase for me.

5 Pick up that pen for me. _

□ Match a sentence from each box to make conversations.

A Can you tell me where the restaurant is?

B Can you help me with this projector?

C Excuse me, can someone please tell me when the film starts?

1 Where are the people?______

a ata party

b in a conference

c at a concert

2 What does Rosa want to find?

a the meeting point

b a café

c a seminar room

3 Where is it?________

a on the same floor

b upstairs

c downstairs

1 Don't worry. I'll let you know.

| 2 No problem. You just need to switch it on here.

| 3 Yes, of course - the food is very good there too.

Thanks a lot - 1 can't wait to see i t

i Thanks, I'm really hungry.

ii That's very helpful, I can start my presentation now.

D f&á Interaction ] Welcome to the trade fair

Q Read the text and tick ( / ) the conference centre facilities the text mentions.

I

ffioB oB oB oOThe Newark City Conference Centre is in the middle o f the state and has every modem facility you can ask for. First, the main hall can seat around 1,120 people with excellent sound so that everyone can hear the speaker. There are small rooms for group meetings of up to 20 people and seminar rooms for over 30 people. You can register your visit at the registration desk or you can register online.

You can also register online at our four star hotel above the conference centre. Visitors can get from their room to their conference by elevator so they don’t waste any time in the morning. There are many facilities here including three restaurants and tw o cafés. There is a gym for active people and a pool for people to relax.The conference centre is about one kilometre from the city centre and about 10 kilometres from the airport.

Q Read the text again and complete the table..

main hall 1 _______ 1, 120 people

seminar rooms v 2 over________people

meeting rooms 3_______ 20 people

distance from city 4 about_________ km

distance from airport 5 _ _ _ _ _ 10 km

Q Cross out the word which doesn't belong.1 please hotel thanks excuse

2 near station far opposite

3 spa bedroom gym pool

4 right left second straight

Q j Find words in the text in exercise 1 to complete the crossword.

Across Down

3 rooms, equipment, or services 1 a class for a small group ofthat are available in a place people

4 a large room for meetings or 2 a place to meet peopledances 5 SOmeone who gives a talk to6 where visitors to an a group of peopleorganization go first -» i u3 3 ------- 7 a place where you can swim

and relax

m

IQ Countable & uncountable nouns0 some and any

|3 Communication strategies Making suggestions Q Interaction Asking about products

Buying and sellingfl Countable and uncountable nouns

Q Complete the quiz with how much / how many.

Coffee QuizIt's the world's fevourite drink/ b u t1 _______ do you know about coffee?

1 Where was coffee .first used as a drirtk?a .'Africa' • .. .. . I .b America c Europe

2 2 ■ * flowers arethefe on a coffee tree?: ■a 3,000 .b 13,000

| c 30,0003 ; • cups of coffee do Americans drink every day?

a 400 million A "‘ b 40 mil l ion N

c ;4 million.4 4. H i

a 100 b 42 c 18 3

coffèe beans are in ari espresso?.

5 Wfjich country in Europe drinks the most coffee evety year?5 a Spain -r.. jLffiSiiy z «£-?v g / a™ * ■ '

b Turkey •. c Norway ; . ’

6 £ ~ - of\he world's S upp ly of coffee comes from Central arid South America?a I ; Q. b ' 3 0 % s * fSBG j I - - | .

■ c 60% ■ ' ,« ;7 V^here does the most expensive coffee bean come from?,

a ¿Africab Indonesia

' c Jamaica, coffee beans do producefs use to make half a

kilo otcojïee? a 30-40 b 30Ö-400 c 3,000-4,000

Q Now do the quiz to find out how much you know about coffee! Check your answers at the foot of the page.

Q Correct the mistakes in these sentences.

1 Do you take milk in your tea? How many?_______

2 How much brothers and sisters do you have?_______

3 I like to drink a tea in the morning._______

4 Can I have glass of water, please?_______

5 Let's go to the theatre tonight. It doesn't cost very manymoney._______

6 How many a kilometres is it to Paris?_______

Q Put the food and drink into the table.

chicken beef lamb cola tuna cod carrot tea onion apple salmon orange yoghurt

butter hot chocolate cheese potato fruit juice water banana coffee

Drinkshot cold

Foodfruit vegetables dairy fish meat

m

üsome and any

Q Put the words under the correct heading.

grey small oval metal blue large paper brown medium square plastic rectangular

Size Colour Material Shape

□ Complete the catalogue descriptions with the words in the boxes.

ip lS p Q gEcolight

0

large small glass

^Rreryone likes to have attractive and unusual things - now you can f havg these and help to safe the planet. Here are our twg top must-

have gadgets: the Ecolight and the Treetop. The Ecolight is*a night light^ i t gives just enough light to see in thedark. This1 ________ nightlight

i^grtly 5 pm tall but gives out a 2 - amount of light. It’s made?ftom a new kind of plastic and 3 . . .

Treetop

brown rectangular wood

For business people, we have the Treetop. For a fashionable laptop fcase, try this: it’s made of natural4_______ and is 5 . ' " like your

Qaptop. The colour is 6 < , of course! It’s very unusual and very;cool.

Q Read the text and complete the diagram.

Everyone spends money when they go shopping, b u t1 ■ people can earn hundreds of pounds shopping. They secretly test products from hotels to garages. Companies ask mystery shopper agencies to secretly test any products or services they would like to improve. The agencies then employ people as 'secret shoppers'. You can earn from £5 to £10 just for eating in a restaurant, staying in a hotel or trying2 ... supermarket food. In return, theagency asks you to complete a questionnaire or write a report on the quality of the service or how good the product was. The company uses that feedback to improve their product or service.It's good work for people who want to choose when and where they work - they can goto3 company that wants to be tested. People give their name to an agency and theycan say 'no' to 4______ job they don't want.5 ______ jobs are more interesting than others- the mystery shopper could be staying at a five-star hotel or they could be at a train station counting how many trains are late.

Q | Read the text again. Are these sentences true (T) or false (F)?

1 You can earn a lot of money working as amystery shopper. CD

2 Mystery shoppers write questionnaires. CD

3 Mystery shoppers can choose wherethey want to work. CD

4 The work is not very interesting. CD

Complete the text with some or any.

The secret shoppers

C ; Communication strategies j Making suggestions

Q j Decide which sentences are suggestions (S), saying something is available (A) or not available (NA).1 We don't have an 8GB USB drive._______

2 You could try a 10 GB drive._______

3 I think we've got it in our warehouse._______

4 How about two 4GB USB drives?_______

5 Yes, we've got that item in stock. _______

6 I'm sorry, I'm afraid we're out of stock._______

□ 4 ) 12 Listen to a conversation. What kind of case are Jay and the shop assistant talking about?

EH Listen again and choose the correct answers.1 Who does Jay want a case for?_______

a himself

b his sister

c a friend

2 Does he know what colour his sister likes?_______

a yes

b no

c he can't remember

3 The plastic case is_______ the metal and leather case.

a more expensive than

b the same price as

c cheaper than

4 Where is the red case?_______

a on order

b out of stock

c in stock

5 When will the case be in the shop?_______

a the day after Jay's sister's birthday

b the same day as her birthday

c the day before her birthday

6 What colour does the shop assistant suggest?_______

a black

b pink

c blue

Q $) Complete the sentences from the conversation.

how about in stock (x2) what about have it out of stock

Emma: Certainly, sir. 1 _black? A lot of our cases areblack.

Jay: I don't think she really likes black.Emma: 2 _______ red?Emma: I'll just check that it's 3 _____ __- one minute.Jay: Ooh, I hope it's 4____________ .Emma: Oh, I'm sorry sir, it's 5 ________ at the moment. We'll

6_______ back in stock on Monday.

D * * * Interaction Asking about products

Q | Look at the pictures and complete the crossword with the types of container.

Across

Down

/ V J

Look at the chart and make sentences about what Nicole and Ali eat and drink.

Q Read the article. Which foods does it mention? Tick ( /) the foods in the box.

pasta O choco lated) fru it CD cheese ( ) vegetables CD soup CD olives CD

Food for thoughtWhen you're buying your food, you can't always ask about what's in it - in the supermarket, for example, you can't usually ask 'How many calories* are there in this pizza?' Which food is good for you and which food is bad is sometimes easy to decide. Chocolate -b a d for you; fruit and vegetables- good. But knowing what is good and bad isn't always so easy. For example, olives are low in fat but are often high in salt.

For tins of food like soup or drinks like cola, reading food labels isn't always so simple. To help people stay healthy, food in the UK is labelled like a traffic light: green = good for you; yellow = OK to eat this sometimes; red = don't eat this food often. A red traffic light will show you that the food has a lot of sugar, salt or fat in it. Traffic light colours on food help you to control what you are eating. So now you don't need to read the labels or ask someone about food products - you can see what is good for you quickly and easily.

* calorie = the amount of energy a particular food can produce

Read the article again. Are these sentences true(T) or false (F)?1 It's easy to tell which foods are bad for you. CD

2 Olives are often salty. CD

The yellow traffic light colour means you can eat this food often.

4 Traffic light food labels help you to control your diet.

P

CD

Nicole ;; burger

pizza

cola

Ali vegetables

chicken

water

MON

/

/

/

/

TUES

/

/

/

/

WED

/

/

/

/

THURS FRI

/

✓

/ /

/

/

/ V

SAT SUN

/

1 Nicole eats burgers four times a week

D Modal verbs: can, have to, should

' { j Modal verbs: Question forms Q Communication strategies Giving instructions Q interaction Surviving in a strange city

R question of survival

1 The main injuries are because_______ .a people do the same movement many times b people work in offices

2 People working with computers should takebreaks every_______ .a half an hour b quarter of an hour

3 Office workers need_______ .a big computer screensb natural light

4 Special keyboards can_______ .a stop wrist painb tell you when to have a break

Q j Rewrite these sentences with the verbs in brackets.

1 It's necessary to take breaks from their computer every 15minutes. Employees_________________ . (have to)

2 It's a good idea for planning to include health and safety.Planning_________________ . (should)

3 It's possible for software to tell employees when to take a break.Software__________________. (can)

4 It's a good idea for managers to stop injuries before theyhappen. Managers_________________ . (should)

Watch out! How to stop injuries at workWhat's the main injury in the workplace? Believe it or not it's back pain, wrist pain and neck pain from doing the same movements again and again: typing/filing and lifting. Employees working in an office at the computer all day can get backache and wrist pain. They can develop problems with their eyes unless they take breaks from their computer every fifteen minutes.

But managers can stop these injuries before they happen. It's part of a manager's job to plan and it's a good idea for planning to include health and safety. Office workers have to work with some natural light and their computer screen should be about 50 centimetres away. They should sit straight with their feet on the floor. It's possible for software in their computer to tell them when to take a break and special keyboards can help prevent wrist ache.

Every manager must look around for where accidents can happen. It's a good idea to try to stop injuries before they happen!

Q Label the parts of the body.

Q Tick the words that go together.

1 neck CD back CD eye CD ache2 shoulder CD head CD wrist ( ) pain3 eye CD back CD head CD problem

□ Read the text and choose the correct answer according to the text.

! H

B Modal verbs: question forms QQ | Read the text and choose the correct verb.

Diving for oilThe lifestyle of an oil rig diver is exciting. They travel the world working on pipelines and rigs. They1 can/should be working in the North Sea one week and the Gulf of Mexico the next. In an oil career, you 2 can/have to go where the work is. Jobs are usually for a short fixed period of time, so oil rig divers 3 can / should always be looking for the next job. Some divers are specialists with cutting equipment, but they have to do special training for this.■ A diver's work is always different, but in general they 4 should / have to be ready for work at all times and have to dive a lot. Deep sea divers have to be very fit and 5 can /should be serious about their work because it can be very dangerous. At the same time, divers often love their work because it can be a great adventure and there are not very many slow days.

1 3 Match the words with the definitions.

rig pipeline fit specialist lifestyle

1 ^someone who knows a lot about a subject_______

2 a large structure that is used for getting oil or gas fromunder the bottom of the sea_______

3 the way that someone lives_______

4 healthy and strong -

5 pipes used for carrying a liquid or gas over long distances

Q | Read the text again. Are these sentences true(T) or false (F) according to the text?1 Oil rig divers work in one place. CD

2 They get jobs for a longtime. CD

3 Some divers use special equipment. CD

4 Divers should be ready to work any time. CD

5 Divers don't have to be very fit. CD

6 They often have to wait for something tohappen. CD

Complete the questions in the dialogue with the verbs in brackets.

Bert: Now when we go into the computerrepair section, be extra careful.

Ernie: W hy1 _______ be extra careful?(have to)

Bert: Because it's very, very clean in there.Ernie: 2 ________| touch the equipment?

(can not)Bert: No, you should not touch anything.Ernie: 3 ________wear special clothes? (have to)Bert: Yes, here you are - it looks a bit like a

space suit.Ernie: 4________ I put it on now? (should)Bert: No, wait until we go into the next room,

then put it on there before we go into the repair room.

Ernie: And what's this? 5 1 ■ I ' ... ‘wear this too? (have to)

Bert: Yes, you put that over your hair.

S Complete the sentences with the words in the box.

cover expenses standards overtime

1 Here's five pounds - that should_______the bill.

2 And now for your leaving present - a round-the-world-cruise, a ll_______ paid - you canleave your money at home!

3 A I'm working this weekend.

B Never mind. Think of the_______ you'llget paid.

4 Look at all these mistakes._______ are goingdown in this factory.

C Communication strategies ] Giving instructions

Decide which sentences check understanding (CU) or show understanding (SU).1 Yes, that's clear._______

2 OK?_______

3 Any questions?_______

4 No, everything's fine._______

5 Do you have any more questions?.

6 No, that's all very clear._______

01 Match the words with the definitions.1 press a to fasten something

2 beep b to shine brightly for a short time

3 flash c to push a button or switch in order to make something work

4 lock d to do whatever you need to do in order to be certain about something

5 make sure e to make a short high noise

01 Match the instructions with the pictures.

Q ^ 1 3 Listen and put the instructions in order.

Q | $) Listen again and complete the sentences.1 Look,_______ to check is where the fire extinguishers are.

2 A nd_______ to check is that they are fixed properly.

3 A nd_______ to make sure that people can see them. OK?

4 Put them on the fire extinguisher right now,_______ checkthat it's not damaged.

5 And the pressure?___ to check is the pressure.

6 We'll check the smoke alarms

1 Check the extinguisher is in the correct place._______

2 Look at the pressure and make sure it is correct._______ _

3 Make sure people can read the instructions on how to usethe extinguisher._______

4 Check the extinguisher is not damaged._______

5 Make sure people can see the extinguishers._______

■

D P ^ i Interaction Surviving in a strange city BQ Match the words with the pictures.

metro taxi bike ferry

a

A?

B

Q Read the quiz and match three of the sentences to the pictures.

Visiting New York

Q Match the verbs with the means of transport.1 (drive a bike

2 walk b ferry

3 sail c car

4 ride d foot

Q Correct the mistakes in the sentences.1 I often go to work on car._______

2 You get into that bus to go to the city centre.

Aré you ready fo r New York? Make sure you know whatNew Yorkers do.Try this quiz.I, When you get on the New York subway, you should say

‘Hello’ to everyone.2 You have to smoke outside, not inside restaurants o r cafés.3 When you leave a restaurant, you shouldn’t give a tip to

thè Waiter.4 New Yorkers love to greet strangers w ith a hug. You should

hug anyone you meet fo r the first time.5 In New York, you can cross the road where you want.6 To catch a taxi you have to wave your arms and shout.7 You shouldn’t drop Jjtter in New York - you have to pay

$ 100 if you do this.8 When you’re hungry you can get good food from a street

seller.

Read the text again. Tick (✓) the things you think are true and cross OX) the things you think are false.

Q j Check your answers below.

3 -I'm going to catch my bike to town._____

4 Let's go by foot to the cinema - it isn't far.

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©uoAisa© o; o||0L| Abs }.,up|noi|s noA :©s|B-j 1

«

¡ f jj much / many / a lot o f I lots o f

H have got, need, need to

Q Communication strategies Reacting to news

Q Interaction On the move >

Favourite placesfì much / many / a lot of/ lots of

Q Match the words with the definitions.

Architecture Climate Culture Nightlife

1 all the entertainment that is available in the evening in atow n_______

2 the style and design of buildings_______

3 the typical weather conditions in an area_______

4 the ideas, behaviour and beliefs of a society_______

B Read the city guide and complete the article with the headings in exercise 1 .

The UK's third most visited cityIt’s title home of the world’s richest football club, it started the industrial revolution, it has the UK’s largest university and it’s the third most visited city in the UK with over 900,000 international visitors a year. Where is it? Manchester! I i_______Manchester has a lot of 19th-century buildings - they were old warehouses but are now fashionable flats. There are also lots of modem buildings like the Lowry Centre and Urbis, the museum of city life.2 . *

The city is not only famous for its football teams - Manchester United and Manchester City - it has many wonderful art galleries and museums like the War Museum. Manchester is also known for its music - much of it from groups like Oasis, the Smiths and New Order. 3_____ _ ®But it is not only well known for its many cultural attractions. Manchester is famous for its cinemas, theatres, and other things to do in the evening, with several restaurants and cafés along Canal Street.4Many people remember the city for one thing though - the rain. The city is warm in summer and cold in winter, with a lot of rain - 806.6 millimetres a year on averagé. This doesn’t stop the people and students in Manchester having a good time though!

fjjjg Complete the questions with many or much.1 How________ people visit Manchester from overseaseach year?

2 How___

3 How___

4 How

. museums does the article mention?

restaurants and cafés are on Canal Stree

does it rain in Manchester?

Q Read the article again and answer the questions in exercise 3.1

a Complete the sentences with many, much, a lo t or lots of.1 There are_________ students where I live.

2 Does it usually rain so_______ here?

3 How_______ does a taxi cost to get to Canal Street?

4 I don't know_________about Manchester.

5 What people! I didn't know there were soManchester City supporters.

o

8 have got, need, need to

Q Put the letters in order to make words and write them inthe correct column.

rrromi amarhicr koeroc rardoweb asfo wcmoarvie aridshshew turacnis urg

kitchen bedroom living room

E l Match the words with the definitions.prosperity a

reputation b

harmony c

¡Creativity d

flow e

philosophy f

a liquid

when people are not arguing or fighting

d when people have a lot of money

ideas about life and how people should live

something

Q Read the article and tick ( / ) the true sentences.1 We can make our lives better by organizing where we live

2 A house has eight areas in Feng shui.

3 Furniture can stop the flow of energy.

4 People with organized spaces have a lot of stress.

o

OÜo

Our space, our livesMost of us live and work in spaces that are nqlgveiy well organized. But where we are affects how we feel. When \fte organize our ; spaces better, we can improve our lives. - The (Chinese philosophy of Feng Shui says we need to organize our living and working

¿spaces to help us feel and work better. ‘V r With Feng Shui we need ¡to think of spaces as places on a m&p, known as a 'bagua' map. Each part of the map has nine areas¿f life: health, reputation, friendship, creativity, travel, career, knowledge, family aFp prosperity. When you have money problems for example, you need to'think

; about the prosperity area - you. need to have water and wdbd in this area.

Where you,put your furniture affects the flow of energy in the house or office. Here are some tips for your office: ys

• If you've got lots of furniture, you need to leave space between the tables and chairs. |

• Don't put your desk with your back to the door-you need to face the door.

• Have you got a picture of a lake or the sea? Put thi^ on your office wall.

• If you've got a plant, put this in your office.

EvenJor people who don't believe in Feng shui, it shows that people who have got clean arid simple Workspaces have less stress, can think more clearly and be more productive.

Q j Read the article again and complete the sentences with have got, need or need to.1 To work and feel better w e_______organize the areas we live and work in.

2 People who don't have enough money think about the prosperity area.

3 Good areas of prosperity_______ apicture of water on the wall.

4 In rooms that_______ a lot of furniture,you_______ a lot of space between thefurniture.

5 You___door.

put your desk in front of the

ReputationRed (Fire)

CareerBlack (Water)

a

C Communication strategies Reacting to neuus

Q j Complete the sentences with the words and phrases in the box.

Q | $) Listen again and choose the correct word to complete the sentences.

trade show exchange visit rude vegetarian

1 Jane doesn't eat any meat, she's_______ .

2 Are you coming to the_______next month? Lots of companiesare showing their products there.

3 I'm going to work at our office in Japan, and a Japaneseemployee is coming here - it's an_______ .

4 You're not polite at all, you're a very_______ person!

fjjjjl Match each phrase with one of the pictures.

1 a bought a new computer CD b broken my computer CD

2 a cleaned his car CD b crashed his car CD

3 a lost her sandwiches CD b likes her sandwiches CD

B > $ 14-16 Listen and tick ( / ) the situations in exercise 2 you hear.

Conversation 1 Tanya: Look at this.Steve: What?Tanya: Come here and look.Steve: That's 1 cool / nice / great! What is it?Tanya: It's my new PC.Steve: Where did you get it?Tanya: Well, when I went on the exchange visit to

the Japan office, they took me to a trade show.

Steve: That's 2 cool / interesting / great. So you gotit at a trade fair?

Tanya: Sure - direct from the manufacturer so it wascheaper than normal.

Steve: Well done - nice laptop.Conversation 2Sofia: Francesco, you look a bit down, what's

going on?Francesco: It's my car.Sofia: You've finally cleaned it?Francesco: Don't joke.Sofia: Oh, what happened?Francesco: I crashed it into the back of another car. Sofia: Oh, that's 3 cool / terrible / too bad!Francesco: And the other driver was very rude to me. Sofia: Oh dear.Francesco: He said I should take my driving test again

and to get on the bus in future.Sofia: That's 4 wonderful / terrible / too bad -

there was no need to be rude.Conversation 3Caterina: Turgut, have you seen my sandwiches?Turgut: Uh, they were on your desk.Caterina: Oh, it's OK - found them, they were on my

chair.Turgut: That's 5 a shame / wonderful / lucky.Caterina: v' l can't eat the food in the café - it's all meat,

and I'm vegetarian.Turgut: That's 6 great / terrible / too bad. But

it is healthier to be vegetarian.Caterina: And cheaper.

a Decide which response is for good news (GN) or bad news (BN).1 That's too bad._______

2 That's nice._______

3 That's interesting._______

4 That's wonderful!_______

5 That's terrible!_______

6 That's great._______

7 That's cool._______

8 That's a shame.

9 That's lucky.___

D ^ Interaction I On the move

Q j Find words in the wordsearch for these definitions.1 very, very good2 doing well3 different levels in a building4 to say you are not happy about something5 apartments6 area away from the centre of a city

O

o

M

M

A

M

A

N

T

A

M

A

N V

U

Q Match the words with the definitions.1 design a a group of people who work together2 team b how well made something is3 quality c something that is made and sold by a company4 product d the way that something is planned or made

Q Read the article and decide which is the best title, a Well designed! b Too successful! c Moving your company

French industrial design company fFG is very ’ successful - it has many products and a lot of

orders. The company started in a small factory in Lyon making things for the kitchen to a much better standard than the other companies.

Jean Michel, the director of the company isalso a designer and all IFG’s products are of excellent quality. IFG is now a multinational company but it is still in the same factory - there are too many products for the warehouse, and there are a lot of machines, but IFG needs more. Finally, the design team is getting bigger and there are too many people in the design office. And this is the problem - IFG is too successful.

Read the article again and choose the correct options below.1 The company makes things for the garden / kitchen / garage.

2 The company director also designs products / works in the factory / comes from Lyon.

3 IFD is a(n) local / national / international company.

( 3 IFG have three possible options for relocation but it is not an easy choice. Match each option (1-3) with a problem (a-c).

Options

1 Move the factory to Asia and keep the design , office in Lyon - IFG can make their products a lot! cheaper.2 Build a new factory - a lot of the IFG employees are good workers and work well.3 Move the office and the factory to Asia. Problemsa Many customers buy IFG products because itfs a French company. Moving production from Lyon could decrease sales.b Communication problems - the company has a lot of products and they can't control production so well.c It's expensive to build a new building and there isn't a lot of land in Lyon.

o

IQ Past simple be

. { j too small / not big enough

Q Communication strategies Telephoning

Q Interaction Customers' expectations

Finding solutions

B

□ Read the news stories and answer the questions.

Holiday horrors!■- w. ' . •: * * : : - t ‘ • ’

N 6 w y , b u i i t ■When the Hdtfel Guzel advert said it was a comfortable, newly built hotel, it was true. So new that when hotel guests arrived they found that half ■ .of’fie hotel wasn’t built and.}he,builder were on.$ite doing work on it.,> They couldn’tcomplairi because?the reception wasn’t ready.

N d w h e r e r t e a r t h e b e a c hFran Riley arid her 65-year-old husband were very happy to read that their hotel was near the beacli because they couidn’t walk very far. When they arrived they were disappointed - they found the hotel was half a kilometre from the beach and there weren’t any.buses,to take them there.

D r y r o o m s: When the temperatures were 38° C. in Tunisia last summer, Carlos Otaves felt like a shower. But-when he went tb his fobm there wasn’t any water - not to wash, not to drink. The golf coarse near the hotel used all -• the water the day befdre so there Wasn’t p y for the hotel guests:

1 Was the Hotel Guzel new?________

m

2 What was the problem with the hotel?_______

3 Why were Fran Riley and her husband happy to get a hotelnear the beach?_______

4 How far from the beach was the hotel?_______

5 How hot was it in Tunisia?_______

6 What was the problem with Carlos's room?_______

Q Find the words in the stories in exercise 1 for these definitions.

1 a flow of water that you stand under to wash your wholebody_______

2 how you feel if you like being somewhere_______

3 to say that you are not satisfied with something or nothappy about something_______

4 unhappy because something good that you expected didnot happen_______

B Complete the stories with was(n't) or were(n't).

That’s entertainmentWhen the Royal Hotel said there 1________ lots ofthings to do in the evening, it2________ a lie. There3_______a 200-person restaurant just under the guestrooms, so the guests 4_______able to sleep.

Expensive phone callWhen Mr Yu found his mobile phone 5________out ofpower, he decided to use the phone in his hotel room.He didn’t know that the price 6______ three timesmore than normal and that international calls7_______five times more. When he got the phone billat the end of his stay, he 8_______very happy.

Q Read the sentences and correct the mistakes.

1 A Were you in Wales yesterday?

B Yes, I were._______

2 The receptionists at the Victoria hotel was very rude.____

3 Sorry, could you say that again? I were in the other room.

4 I weren't late for the meeting again, was I?.

IO too small / not big enough

Q Match the words with the definitions.

1 shipping a a machine which makes the air moveso that you feel less hot

2 instructions b something you use to control a pieceof equipment from a distance

3 wemote control c information that tells you how to dosomething

4 fen d sending goods a long distance, or thecost of doing this

Q Read the review and choose the product the reviewer 'bought.

Q Write sentences for the pictures using too ... or n o t... enough.

^notocopier television internet connection air conditioning

TG ModaRatingReviewer Johnny Toobad

;\ was very excited abort this product as we use it every day and we needed another quickly because the old

• one was broken. I ordered it for the next week, but fie : shipping was: very slow and it came three weeks later - big items take a long time to ship but this was not fast

^enough at all. We opened all the windows for more air and used a fan -b u t the fan wasn’t strong enough, and it was too hot with the window open. So when the TG Moda arrived, everyone in the office was really happy.But it wasn’t so simple - the instructions weren’t clear enough-we needed to guess how to use it. When we

¿got it to work, we found that it was too small for the office ; - it didn't cool the air enough, it wasn’t quiet enough and the remote control didn’t work very well. So the office is still too warm, the air conditioner is too noisy and too ; slow and we can’t control it properly.

Q Read the review again and complete the sentences. Use too ... / n o t... enough and these words.

quiet complicated late big cool weak

1 The item came

2 The fan was_______ .

3 It was_______ with the window open.

4 The instructions for the product were_______ .

5 It was_______ for the office space.

6 It was too noisy to work because it was_______ .

1

2 3 __________________________________________________

4 __________________________________________________

Q Correct the mistakes in the sentences. There are two mistakes in question 3.

1 This tea is too sweet for me - there's much too sugar in it.

2 I'm sorry I'm late - the taxi driver wasn't enough fast.

3 I want to make a complain about the service in thisrestaurant. It's not enough fast - my food was cold.___

B

C. Communication strategies j Telephoning

Q Choose the correct definition for the words.

1 reduction

a money that is given back to you in a shop because you are not satisfied with what you bought

b when the amount or size of something becomes less than it was before

2 delivery

a something that is made and sold by a company

b when someone brings something to your house or office, for example letters or things you have asked for

3 result

a something that happens because of something else

b the answer to a difficult question or problem

4 mistake

a something that is not correct

b a piece of information that you send or give to another person

Q Now match the words below with the definitions you didn't use from exercise 1 .1 solution_______

2 message_______

3 refund_______

4 product_______

B Read the text and choose the correct answer according to the article.1 Unhappy customers send a complaint to their boss / te ll other people.

2 If a customer is unhappy you should give them something free / te ll them to speak to your manager.

3 The best way to deal with an unhappy customer is to listen but don't admit you made a mistake / listen and say you're sorry.

Q 3 ) 17 Listen to the conversation and choose the correct answer.1 Where is Stanley from?

a Melbourne

b Canberra

c Sydney

2 What does he have a problem with?

a mobile phone

b camera

c laptop

3 What does the customer service assistant ask Stanley for?

a his order number

b his telephone number

c his credit card number

4 What does the customer service assistant promise to do?

a replace it

b repair it

c refund the money

1 3 Listen again and tick (✓) the things in exercise 3 that the customer service assistant does.

greet / get to know the customer o

ask for more information o

give them something CDapologize Osuggest a solution Othank the customer O

say goodbye o

When a customer isn't happy with your company's service how many people do they tell? A t least three other people. Customers like companies to treat them as individuals. When you talk to customers, ask them their names, talk about the weather, let them feel they know you as a person. Try to give them more than they ask for - a price reduction or free delivery on a product. And apologize when you make a mistake. Listen to the problem and ask for information about it, find a solution and thank the customer for phoning — try to find a successful result and always remember thé other three people your customer will talk to after the call.

El Interaction Customers' expectations

■ Match the two parts of the quotations about customer service.

^ ■ e customer a depends on the quality of our people.

2 Customer service is not a department, b is better than well said.■ The quality of our work

m »Veil doneit's an attitude!

is king.

S W IM M IN G POOL CLOSED

2 0

0 R e a d the letter and tick (✓) the things above that Daniella is complaining about.

3 Ü

fear Customer Services,ft* 20th February I bought a month pass I your sports club in Bournemouth for ■35.60. The pass included the gym,Kinmingbaths and the tennis court and vas for one month.■ am' very disappointed because the Service was not satisfactory. In your advertisement, you said the club is open from 8 a.m. to 11 p.m. every day. When I tried to go into the gym on Sunday at

110.30, the gym instructor stopped me and y said it was time to close. Then he asked [ me why I wasn't at home at that time of night - very rude. f The swimming pool is closed for repairs so Hi cannot go swimming and the locks on the r gym lockers are broken so it is not safe r to leave things there. When I asked the I instructor about it, he told me to leave I my things in the car.[ What a rude sports instructor in a rubbish • Sports club. I want my money back by the I end of the month.

;Yours,V f t v d d le i F o x tc v i

Daniella Foxton

Q Read the text again and answer the questions.

1 What isn't Daniella satisfied with?

a the sports club

b the sports club instructor

c both

2 When did the gym close?

a late

b early

c on time

3 How was the instructor's behaviour?

a rude

b polite

c kind

Q Read the advice and tick (✓) the things Daniella does.

ompiainingVcxj .are .ttB customer and you have ligh ts-^you ’re ' not satisfied with soiriethjng.'tell someone.- Wheh.yoj Write your letter... ■. | '• >> •-»I •1 "keep it short i - 7-

' 2.: bebofea • . V

3* say. what you want to happen'

4 say when you want it td happen • _ _ \Remember- the customer.is.always right!', -■

□ Read the last paragraph o f Daniella's letter again and rewrite it in more polite language.

D Past simple 2

B Communication strategies Asking questions f g Interaction Completing a CV

Turning points

0 Match the stories with the questions.1 Who was your favourite teacher?

2 Which subject did you enjoy most?

3 Which was your favourite school?

When I was young, I ; (Study) at two or three

(want) to talk to someone at school, I (ask) to talk to Ms Bingham; She often

different schools. The school I liked most was a Steinerschool - the teachers 2 ________(try) to develop the wholechild - we learned languages from an early age, we 3 _____(listen) to music and 4 ________(dance) during classes. Itwas very interesting, we didn't have any school uniform and we didn 't have any tests.BWhen ,l 5___always 6___ 7________(help) me with my homework^nd when I felta b it sad, she listened to me even though she was a very busy person - she was the school head teacher. She was interested in the education o f all the students and 8________(call) alljof us by our first name.CI wasn't very good at any class at school - my French waspoor, I couldn't do art and I 9 ________(hate) sport. WhenI had homework I asked my sister to do it and did her housework instead. Out o f all the subjects, I10 _____ (decide) that I liked music and 111_________ (like)maths. I found that the more 112________(practise) music,the better I was at maths. Years later I discovered that some people who are good at music are also good at maths.

Read the text again again and answer the questions.1 What did the Steiner school try to develop?_______

2 Why was Ms Bingham busy? •

3 What did the writer in C discover?

Q Complete the sentences with words from the texts in exercise 1.1 Mathematics, art, drama and geography are all school _______ .

2 Not more essays! I've got so much _______today.

3 The school_______ is blue and yellow.

4 James studied at Oxford and Yale - he had a very good ________.

5 The teacher who manages a school is the ________of the school.

Match the time expressions in the box with the dates.

yesterday morning last week the day before yesterday the week before last last month

1 Friday 17th March

2 Friday 3rd ^______

3 Friday 10 th______

4 Wednesday_____

5 Thursday, a.m. ~__

§ 3 Put the verbs in brackets in exercise 1 into the past simple.

Q Look at the memory game and follow the instructions. Q Read the text again and find six activities we can do to make our memories better.

ïïlemory gym1 You are going to try three different ways of remembering some letters. Read the letters below and try to remember them. You have 10 seconds.

CIAFB IUK CN NUS ANow check the answer on page 46 and follow the instructions.

Complete the text with the past tense of the verbs in thebox.

do be read meet say spend

| Use it or lose itOur memories get worse as we get older, this is clear.But does this have to happen? Can we do exercises for our brains to stop them becoming so bad and to keep our memory working?

In 2002 doctors studied a group of older people for fouryears. They1 _______ active people who enjoyed life - they2 _______ up with friends and 3 ________ time in museumsand art galleries. They 4 _______ books, played card games,5 _______ crossword and sudoku puzzles. They exercisedtheir minds in memory gyms by trying different techniques to remember things like making lists of letters into stories toremember them better. Doctors 6 _______ that this grouphad a reduced risk of developing Alzheimer’s disease - a disease that makes older people forget things.

One study, of course does not prove anything. But the study supports the idea that we can exercise out brains to improve the way we think and help us remember things for longer.

Q Read the text again. Are these sentences true (T) or false (F)?

1 We can exercise our brains to keep them working.

2 Doctors studied a group of old people for five years.

3 Alzheimer's disease makes people forget things.

4 The 2002 study proves that memory games reduce the risk of developing Alzheimer's disease.

E ) Put the questions in order.1 phone / you / did / lose / your________

2 I / where / coat / did / put / m y_______

3 did / what / you / today / d o _______

4 Anna / when / you / meet / d id _______

5 something / you / did / say_______

1 3 Find six irregular past tenses in the word circle.

A V I / )

/*w

5*

%

CD

DCD

CD

Q Match the questions in exercise 5 with the answers below.a We met last week._______

b No, I didn't say a word._______

c No, it's here - it was in my handbag._______

d I went for a walk up a hill.'

e It was over there on the chair.

■%'P

>

O

*

v *

C Communication strategies j Asking questions

O How long does it take? Put these qualifications in order.

MBA degree doctorate diploma

1 diploma

O Complete the sentences with the words in the box.

qualifications exam graduate education

1 Oh dear, I didn't pass my French_______ . I have to do itagain.

2 Eric is a _______ of Singapore Management University.

3 In the UK,

4 What

begins when children are five years old.

do you have for the job?

Q 18 Listen to the answers from an interview and put the questions in the order Elaine answers them.

a O Where did you go?_______

b CD Where did you study?_______

c CD Tell me more about that._______

d CD What was the biggest problem you had there?.

e CD When did you come back to the UK?_______

f CD You didn't work in accounting or management immediately, did you?_______

g CD How did you deal with that?_______

h CD Did you spend the time with your family?

i CD Did you have a good trip here?_______

Q 5§| Read the questions in exercise 3 again. Are they closed (C) or open (O) questions? Write (C) or (O) beside each question.

Q j Listen again and check your answers to exercise 4.

Q Complete the open questions with What, When, Where or Why.1 Hi John, I've just arrived._______ did you get here?

10 new printers?_______ did you order so many?

I can't find my car key anywhere._______ did I put it?

_______ did you think about the presentation?

Majdi wrote the report._______ isn't he here?

- kind of sports do you play?

Match the questions and answers.1 Would you like a coffee?_______

2 What's your favourite city?_______

3 Did you like the film?_______

4 Where do you work?_______

5 Are you feeling OK?_______

How did you get here?_______

New York. It's a wonderful city - always something to do.

I took a taxi, it's not very far to get here but I get lost easily.

Oh yes, it was very exciting.

Not really. I feel a bit ill.

I work for Gleesons, the big factory near the city centre.We make car parts,

f No, thanks - I've just had one.

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D Interaction Completing a CV

Q Complete the definitions with the words in the box.

career skills interests curriculum vitae personal details

2 Aare the things that you enjoy doing.

[_ is a list of your education and previous jobs.

3 Your_______ are something you can do well because youl have practised.

4 _______ give information about your life.

5 A _______ is a job or profession that you do for a long[ time.

Q j Match the abbreviations with the full forms.1 DoB a Bachelor of Arts

2 email b telephone

3 tel c date of birth4 MBA d Master of Business Administration

5 BA e electronic mail

Q Read the CV and answer the questions.1 When did Aylin graduate the first time?-----------

2 Which two universities did she go to?----------- |

3 Which company did she work for? _

Q Read the adverts. Which job should she apply for?

UK Radar Systems Q‘Position: Manager

Duties: to manage a team of electronic engineers to produce radar navigation systems.

South East Shipbuilding, Singapore

Wanted: Ship building manager Responsibilities: to manage building of high tech 'smart' ships. Applicants must have good knowledge of electronic ship systems.

4 What was her main responsibility in her company?.

5 How good is her Chinese?-----------

Curriculum VitaePersonal detailsAylin Tunçemail: tunç.a@turkmail.tr Tel: (00 +44) 141 3308899

Venturo €lectronics, AustraliaUUanted: team member to join electronics research company. Applicants must have first degree in electronics and be good at working in a team.

ID

Education:MA International Business, Singapore Management University 2010BSc Electrical Engineering, University of Glasgow, UK 2006

CareerDate Company name

2006 Clydeside Engineering, Scotland. I was part of the shipelectrical systems design team.

2008 Clydeside Engineering, Scotland. Promoted to managerof ship electrical systems design team, responsible for navigation systems.

SkillsI can speak Hirkish very well and beginner-level Chinese.

InterestsSailing and mountain walking

S

D Present continuous

Q Present continuous or present simple?

B Communication strategies What do you call it?

Q Interaction Company presentation

Getting away

m

a Label the picture with the words in the box.

^ suitcase gift shop departure board passenger

B Look at the picture. Are these sentences true (D or false (F)?1 The boy is crying. CD

2 Two men are carrying newspapers. CD

3 A man is working on his laptop. CD

4 A woman is buying a watch. CD

a Make questions, using the present continuous form o f the verbs in brackets.1 the passengers / the flight times? (check)________

2 the woman with the suitcase / a book? (read)________

3 the man with the briefcase / at gifts? (look)________

4 How / people / on mobile phones? (talk)________

Q Look at the picture in exercise 1 again and answer the questions you wrote in exercise 3.

B Complete the sentences with the correct form o f the phrases in the box.

have a break have breakfast have a think have a lie down have a good time

1 That's a good idea - let m e . about it.

2 What a lot o f noise! The children are certainly____

3 Ian's not in his class at the moment - he's________staff room.

4 I'm so tired - 1 need t o ________for a few minutes.

in the

5 The dining room is through there, we 7.30 and 9 o'clock.

between

I 6 Present continuous or present simple?

Q j Label the graphs with the words in the box.

rising sharply increasing gradually going down slightly not changing falling sharply

ID

Q j Match the words with the definitions.1 opportunity a the way that a situation is

changing or developing

2 airfare b the chance to do something

3 trend c to put money in a bank orbuy something in order to get more money back later when you sell, it .

4 to invest d the price of a plane trip

5 to book e how heavy someone orsomething is

6 weight f to arrange to have or dosomething at a particular time

K p Read the article and complete the titles of the charts.

Years!Decreasing_______ costs

Number of airports

YearsChoice of

The cost of travelling isn't getting cheaper, but the number of people travelling with low cost airlines1 (grow)sharply. How are low cost airlines gradually bringing the price of airfares down? Low cost airlines are cutting their operating costs, increasing their efficiency and 2 _ _ _ _ _ (change) the way airlines do business. Let's look at these trends. Firstly, sharply cutting operating costs - low cost airlines

(not give) you food and drink - you pay for i t You ^ 0 ^ L _ _ (pay) to book and you pay any other costs.

Read the article again and complete it with the present simple or present continuous tense of the verbs in brackets.

The airline is passing the cost of flying to the passengers. They are also putting more seats on the plane and getting more passengers and they are reducing the weight of aeroplanes by asking passengers to only take one suitcase. Secondly, they are increasing their efficiency because they use technology a lot and the use of an online booking system 5_______ (increase). Finally, the way airlines do business 6_______ (change). Low cost airlines do not fly into biginternational airports where the cost of landing is expensive - they often fly to smaller airports so the choice of destinations is increasing gradually.

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C Communication strategies ] UJhat do you call it?

Match the words with the definitions.1 boarding pass a a large metal container on wheels

that you use for carrying things

2 carousel b a card that shows you can go ontoan aeroplane

3 baggage trolley c a large sign that shows when aplane leaves a place

4 departure board d the moving belt that carries luggageat an airport

a Complete the sentences with the words and phrases.

baggage reclaim excess luggage flight attendant jet-lagged stopover cash machine

1 Air travel can be tiring - but you can break your journey witha _______ before your final destination.

2 I'm sorry sir, but you have too many bags. You need to payfor the_______ .

3 You go and get a trolley, I'll get our bags from the_______and then we can leave.

4 Look, the is coming with drinks and food.

5 I feel terrible today - the flight was so long and I'm _______because I didn't sleep on the plane.

6 Can you tell me where the nearest_______ is? I want to getsome more money out.

B Match the two parts of the definitions of words connected with travel. .1 the place where a helps to fly the plane

2 a thing that b you can buy things without tax

3 the person who c you are missing your country

4 how you feel when d you can keep photos on

E H 19-22 Listen and find the words that match the definitions in exercise 3.1 2

3 _______

4 _______

□ ») Listen again and put the words in order to make sentences.1 I'm looking for the place where you can buy perfume andgifts, do / what / you / i t / call?_______

2 mean / 1 / what / know /you._______

3 Do you sell on / something / t o / keep / photos?_______

4 Oh, mean / a / you / card / memory._______

5 the /d o / person / you / what / call who helps to fly the 'jplane?_______

6 the / mean /d o /c o -p ilo t/ you?_______

7 You know sometimes I feel sad about my home - um,English /d o /h o w / you / tha t/ in / say?_______

8 see / 1 / Oh. You're homesick._______

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VSn 9H* u! NND uo pej-Jodaj sbm s/wau a i| i ->m am ui Ads e punoj |gd aqi puB VID 9HI

£ J3MSUB UUÂ6 Aiouuai/^

D ^ Interaction 1 Company presentation

a Match the phrases with the adverts. □ Complete the adverts in exercise 1 with the words ir the box.

adventure tourism ecotourism medical tourism gastrotourism join in headquarters qualified employment

providing introduce scenery competitive holiday tourist

□ Complete the crossword using the clues and the words in the box below.

mWhy not eryoy a.fourteen-day1 in the southof France and come back anew person? As we get older our sldn become dry - a facelift around the mouth and chin can make you look years ydunger. At our2 ' in Nice, our surgeons are3 andexperienced in all kinds of cosmetic surgery. People like you are saviyig money, travelling arid looking younger with us,

1 5 J ________________A holiday in Italy doesn’t just mean sitting on the beach. 4______with Italy’s favourite pastime - cooking andeating. From planning menus to picking fruits, vegetables and meat to making pasta and cooking dinner - every region in Italy has amazing dishes to cook and eat From the food of Emilia Romagna to the spices of Sicily - let us5 _______ you to the real flavour of Italy.

At Footloose we belie ve in three ideas for the traveller:- every 6 , destination is someone’s home- leave the place as you found it- everyone can be a winner in the tourist industry. Our small group Iravel is paving a positive effecton local communities. We are 7 ________ themwith money and 8 ____ without harming theirenvironment.

Adult £269.00 per week Student £249.00 per weekThe Western Isles, Isle of Skye and Loch Ness A journey to the far north west of Scotland and the region's most famous islands, the Outer Hebrides and the Isle of Skye. You'll see villages, long beaches and mountain9 far away from any other place. We take you hillwalking and climbing and you can also go10 __ _ _ _ sailing in racing teams on the beautiful Sound ofTaransay. It's an unforgettable experience.

heritage attract architecture a la carte definite cruise specialize destination

Across

3 things from a society's past that people think are valuable

7 items on a menu or price list with separate prices

8 to study only one subject or do only one exercise

Down

1 a holiday on a large ship

2 the style and design of buildings

4 to make someone interested in something

5 the place that you are travelling to

6 completely certain and not likely to change

a

D will for predictions

Q First conditional

P Communication strategies Responding

| 3 interaction investing money

Moneu matters

a Match the words with the definitions.

I transfer touch security lock stolen

1 to put your hand or finger on something_______

2 the things that you do to protect something_______

3 to move someone or something from one place to another

4 to fasten something so that no one can open i t .

5 something taken that belongs to someone else.

B Read the predictions and tick (✓) the ones which you think will happen in the future.1 Banks will continue to use cheques. CD

2 People will use their mobile phones to pay for things. CD

3 Using mobile phones to steal money will go down assecurity increases. CD

4 People will use money as much as they do now. CD

B Read the article. Which predictions you ticked in exercise2 are in the article?

Q Read the article again and complete the sentences.

Soon, people 1 _____ need wallets to carry money -we 2 _______ use mobile phones to give money to otherpeople or to pay for things. But this 3 ___be free ofproblems. Criminals4 . try to take money frompeople using this technology. And some people5 _ _ _ _ _ _ always prefer to use real money.

Every day before we close the door to go to work, people remember three things: their keys, their mobile phone and their money. But is the day comingwhen we won’t need money any more? Will keys and ... ..............mobiles be enough? People already use cards insteadof cash and many banks do not accept cheques any more. Today mobile phones are often used to pay for things like car parking. But soon, new mobile phone technology will help us do more things with money on our phones. We will be able to transfer money by touching two phones together, buy things in stores or buy travel tickets.But there will be problems. Often the first people to use new technologies are the first people the criminals find. Mobile money crime, for example using someone else’s bank account illegally, will rise quickly, but then it will decrease as security gets better. People will be able to lock their mobile money service when their phone gets lost or stolen.This doesn’t mean that money will not be used anymore, just that fewer people will use it. So when you walk out o f your house in future, you won’t need to remember your cash any more..

B

Q Complete the sentences with the words in the box.

[ free currency open interest

1 Could I change these Singaporean Dollars to Thai_______

2 Would you like to try this madam? It's_______ - you don'tneed to pay.

3 How much is the_______ on your bank's savings account?

4 Can I _______ a credit card account?

Q Read the adverts. .Which bank makes each offer?1 We are always open._______

2 We give money for people to study._______

3 We are friendly to customers._______

4 We give a good rate of interest._______

ountrybaiLWe're the country's friendliest bank. We like our customers and their friends too. Now, if you tell .a friend about us, we'll put £100 into your bank account. Countrybank - if you need a friend, we'll be there.

Education Loan CompanyFor students life can be difficult - especially if you don’t have enough money. But you can still get credit when you come

to Education Loan Company. You won’t need another credit card, if you are a student.

Most banks only give you a small amount of interest on your savings. But we’re different If you have £100 savings in your bank account, well give you an extra 2% interest - free!

□ Read the texts again and match the two parts of the sentences.1 We'll give you money a we'll give you extra interest.

2 If you want to talk to your b if you are a student,bank at night

3 Education Loan Company c Offenbank will answer yourwill give you money call.

4 If you save £100 with us d if you tell a friend to bank with us.

Use the words in the box and the verbs in brackets to make first conditional sentences.

password interest details bank account debit card tip

1 You (need) your. __ if you want to take out money

___ (give) you some more

3 You'll be able to open your emails if you______ (enter) the right

from the cash machine.2 If you wait for a moment, _______ about the project.

4 If you ask Roger for a good advice.

5 If you open a _______a bank or take it out

, he (give) you some

you (be able) to put money into

___ (open) a6 You'll earn more money on your savings if you „ : J high_______ account.

| 3 Complete the sentences with the correct form of borrow or lend.1 I haven't got enough money for lunch - can you_______ me£10?

2 Dave________ my car yesterday and he hasn't brought it back.

3 Can I ___________________ that CD and listen to it next week?

4 My bank_______ me the money to buy my flat.

5 Can you remember who________ our dictionary?

6 I _______ Peter my camera three days ago and he hasn'treturned it yet.

j p O f t e n b a n k ................................... V,

l%ypur bank close&whenyou need something? You’ll see g

M big difference if ypu come to Offenbank - we’re open 24 * f- hours a day, seven days a week. We’ll answer the phone

eveft if you want to talk to us in the middle ofthe night.

- W - M

«

C Communication strategies Responding

Q | Complete the extracts from the conversations with the expressions for agreeing and disagreeing.

a Put the phrases for agreeing and disagreeing in the correct order.1 id e a / is /a /b u t / th a t /n ic e / . . ._______

2 good / 1 / think / don't / idea / that's / a _______

3 not / 1 / sure / am _______

4 is / that / good / a / idea_______

B Put the phrases in exercise 1 on the scale from agreement to disagreement.

1 2 3 4

agree©a « ) 23-25 Listen to three conversations and choose the correct answers.1 What is the problem with the laptop?

a the design

b the colour

c the price

2 Why doesn't Chris want to move the desk?

a He isn't strong enough.

b It isn't his job.

c He thinks Jen should move it.

3 What doesn't Hamid like?

a the electric sign

b the bookshop

c the new name

Q 3 ) Listen again and write A if the people agree or D if they disagree.

Conversation 1 _______ _Conversation 2 _______Conversation 3 _______

I agree (x2) I think you're right I don't agree (x2) I'm not sure about that

I don't think that's a good idea

disagree

Conversation 1Jen: Me too. We're not selling as many as we

did a year ago - we've got a problem.Thomas: 1 ________. But what can we do about it?Jen: I think perhaps the problem is that our

price is too high.Thomas: 2 ________but our laptops have always

been expensive ...Conversation 2Sofia: I think we should move it.Chris: Well, 3________.Sofia: What?Chris: It's not our job to move things. The porter

should do it.Sofia: I'm sorry, 4_________.Conversation 3Robert: Look, we need a new sign for the

bookshop.5 , the old sign looks terrible.Hamid:

Robert:

Hamid:Robert:Hamid:Robert:Hamid:

I thought we could have an electric sign and give the bookshop a new name.An electric sign? I like that idea.What about a new name?6 .

How about 'The Electric Bookshop'?I'm sorry, Robert. 7 . .

Q j $) Listen again and check your answers.

Q j Read the situations and choose the best answer.1 Your friend suggests going to see a film. You are

tired.

a That's a nice idea,

b I'm not sure.

2 A new restaurant has opened in your town. You would like to go but your friend ate there last week and was ill the next day.

a That's a good idea.

b That's a nice idea b u t...

3 Your manager wants to take away the office drinks machine. It's the only place to get a drink.

a I don't think that's a good idea.

b I agree.

4 Your friend wants to have the office party during the day. Most people in the office would prefer the evening.

a I'm not sure about that,

b That's a great idea.

m

D Interaction 1 Investing money

Q Complete the table.

Verbbank

save

invest

pay

MS&,

Noun (person)banker

saver

: 2

lend

payer / payee

earner

lender

Noun (thing)banking

investment

4

earnings

SH

□ Choose the correct preposition fo r the verbs.

in for to on

1 invest2 pay

3 lend (something)

4 get interest

Q | Match the words with the definitions.1 risk a an amount o f money that someone

keeps for a particular purpose

2 stock b money you get back from an investment

3 return c a part o f a company which is owned bymany people

4 fund d a possibility that something bad mayhappen

Q Read the brochure and match the titles with the paragraphs.

f Eco-friendly investment US fund High income fund

Q Read the brochure again and decide which fund is best for these investors.1 Mai Ting Alin is very careful about her money and wants tosave it for when she is older. She wants a secure investment and a good profit.________2 Mary White does not want to invest in oil companies ormining companies. She is not worried about getting a good profit on her investment.________3 Fusun Top is quite rich and has some money to invest. Shedoes not care if she loses the money but if she invests e money, she would like to make a good profit. ------------

C l Find words in this section to complete the puzzle and find the hidden word .

Y2a r - ^ v | r~l

3p

5s _ _ uV

Venus investment companyIf you want to take your money out of-your bank and into the stock market, Venus will help you. We are an irivestment management company for private investors who want a good return-on their income,year on year. Here are our funds::,

want to make'sOur developing nations fund manager invests your money in companies in developing markets. ¡merestV/UI ly. Houyiw wj iu i . 101 wyw ij »»«w jvy* ' • Ip'S" --- - -f 7 1 Q%iht•good profit, you won't fjnâ a better choice. The>risk is high, but so- is the return with an average 9* "

hundred^merican co m p a n y

ybur investment. • . " I .

I 2 i-' .i f you want a low risk investment, you'll find it here. We only invest in .the top one

; your money is in a safe place ancMs earning good interest. *

l/you are worked about our ehVirpnment, you'll be interested tn investing in the Green investm©0* * ^ ^ ^ ¡n k it money into companies which do not harm the envfronment. Growth has been good in this sector a continue to be good if the government keeps to its green energy promises.

so that

B Future plans: going to

( 3 to or-mg?Q Communication strategies Making it better Q Interaction Cooperating and competing

Teamwork

a Match the words with the definitions.

reliable relationship learn cooperate communicate

1 to get knowledge or a skill by studying or training

2 to work with someone in order to achieve something

3 the way in which two people feel and behave towards eachother _______

4 to give each other information, for example by writingletters_______

5 someone you can trust to do what you want them to do

B Read Arzu's personal development plan. Are these sentences true (T) or false (F)?1 Arzu never does what you ask her to. CD

2 She sometimes forgets to tell things to people. CD

3 She is good with computers. CD

4 She is a confident person. CD

B Complete Arzu's personal development plan with four words from exercise 1 .

Q Read the things Arzu needs to do this year and write sentences with (not) going to + verb. Change the form of the Word if necessary.1 - ■______________________ £ ______________M S

2 -________________________________________________________________________________________

3 ____________________________________________________

4 j5 _________________________________________________

Personal development plan: ArzuArzu is a very1_________ member of the team - when youask her to do something, you know she is going to do it. She has a good 2 . ' with the other members o f theteam and is very good a t3 ________and working with hercolleagues. Unfortunately, she needs to work at her4 ________skills as sometimes she forgets to tell peopleinformation they need to know. Her IT skills are weak, in particular with emails and storing information. Arzu says she doesn't feel confident sometimes because of her poor IT skills.

Last year's goalsEstablish better cooperation with team.Improve relationships with colleagues.Work on communication skills.

Goals achievedWent on teambuilding course.

This yearWork on communication skills.Go on IT course.Stop saving important documents on own computer.Put important documents on shared drive.Attend confidence-building course.

m

athletics cricket golf swimming table tennis jogging basketball dancing yoga skateboarding

volleyball CD climbing CD gymnastics CD skiing CD rafting CD hiking ( )

Q | Read the advertisement. Which sports in exercise 1 are mentioned?

Put the words in the box into groups.

h I1e)E9EB5S2í í

Q Match the sports with the pictures.

Q Read the advert again and complete it with the correct form of the verbs in brackets.

The Texas Outdoor Sports Society (TOSS) is an outdoor sports club. We offer a wide choice o f outdoor, sporting, and social events every week. Being a member o f TOSS is a great way to explore central Texas with a fun and friendly group. Ourmembers enjoy hiking, 1 ________(go) climbing and2 ________(go) rafting. We love 3 ________ (organize)adventures for you. Many o f our activities are forbeginners so you don't need 4 ________(be) 100% fit.If you don't w an t5 ______ (do) any sport and wouldjust like 6 ________(meet) other people, we havesocial evenings and barbecues.We also like 7 7 / (help) employees stay fit and active. Companies can have group memberships for their employees or we can organize company sports and adventure days for special team building days. We use the Internet to make us the most organized Sports society in Texas - when you want8 ________(find) an event, just go to our website andyou can see our full calendar. You just sign up, drive here and have fun!

Q j Read the sentences and write new sentences with the correct form of win, lose or draw.1 It's the last few seconds and England and Algeria are still0-0. They_______ .2 Filosova takes Smith's queen and Smith can't_______ thisgame of chess now. Smith isn't very happy about this - he hates_________ .3 At the Giants stadium the score is 20-28 with the New YorkGiants_______on 20 points and Seattle Seahawks_______with 28 points.4 Napra is trying very hard_______ the match and becomethe new world boxing champion.5 Well, we're into the last few minutes and nobody_______ ,they_______ still________ at 1- 1 .

Texas Outdoor Sports Society

m

C Communication strategies {Making it better

1 3 Write the sentences under the correct headings. Listen again and complete the conversation.

I can't photocopy my report.Something is wrong with my car.

I can't contact the office.My mobile phone doesn't work.

I can't drive to work.There's a problem with the photocopier.

Sally:Jane:Sally:Jane:

Sally:Jane:

Sally:Jane:

Sally:Jane:Sally:

Jane:

Sally:Jane:

Sally:Jane:

Sally:Jane:Sally:Jane:

Hello?Hi, Sally, it's Jane, I need some help.Sure Jane, what is it?You know I told you about my important job interview today?Yes.Well, I'm here outside the office for the interview, butI've g o t1 _______ .Oh really? What is it?They wanted me to bring my original certificates from college. I took a taxi to the company, but left my certificates in the taxi. I've come to the interview without my certificates.Do you really need them?Well, yes.2 : - you can phone the taxi company and getthem back.ftried that b u t3 _______ that they don't know whothe driver was.Oh, 4 . Can you send them in later? i5 f f lat the job is for a very organized person.It's not going to look good at all.I see. How can I help you?Can you find the copies of my certificates and bring them over?For sure. 6 ''W .That's really great. I was really nervous.Well don't be. 7 _______ . I'll be there in half an hour.Half an hour!

A Saying w ha t the B Explaining the resultproblem is o f the problem

B Match the sentences in A and B in exercise 1.

Q > | 2 6 Listen to the conversation. Are the sentences true (T) or false (F)?1 Jane has an important report to write. f f~ l

2 She left her certificates on a bus. ( K

3 The job is for an organized person. “

4 Sally offers to h e lp ^ ^ ^ f i; O

D Interaction Cooperating and competing1 3

a Complete the sentences with the correct form of the words in the box.

celebrate cooperate competition lose foul sportsmanship nod

1 He was sent off fo r_______ the goalkeeper.

2 The team_______ by going out for a meal.

3 Parents are_______ with teachers to deal with the problemof bullying in schools.

4 Sian always plays fair and never cheats - very good_______

5 We only_______ the football match by one goal.

6 Who won the World Cup football ______ ?

7 The boy didn't say Yes' - he only_________.

Q j Read the story and put the paragraphs in order.CD A 'First, do you understand that what matters is whether we win or lose together as a team?' The little boy nodded yes again.

O b 'Good,' said the coach. 'Now go over there and explain that to your mother.'

O C The coach continued, 'And finally, when I take you out of the game so another boy gets a chance to play, it's not good sportsmanship to call your coach 'a donkey1 is it?' Again the little boy nodded.

CD D 'Secondly,' the coach continued, 'I'm sure you know, when you kick another player, you shouldn't argue with the referee or hit him. Do you understand all that?' Again the little boy nodded.

CD E At one point during a football game, the coach of a seven-year-old soccer team took one of the seven-year-old players to one side and asked, 'Do you understand what cooperation is? Do you know what a team is?' The little boy nodded yes.

□ Read the story again and choose the answers.1 What did the coach ask the boy about first?

a winning

b losing

c teamwork

2 What did the coach ask the boy about next?

a sporting behaviour

b being fair

c being rude

3 Who is the coach talking about?

a the boy

b the boy's team

c the boy's mother

Find ten words about sports and teamwork in the wordsquare.

s c O M P E T B T ;■ ü O N V* Dp z D : D C F K X V Q M X N Ro L G W F A B H i A G A F D AR C O O P ; i R A T E W 1 WT P R H E R H O C K E Y V H ÜS z B O z O M V w 1 N C 1 HM L B X F B W B R P J A D k

A G S R M 1 u;■ Q R D U F § oN M z z . C C R K X E G Q A wS J B V B s D V D N K B L TH X R L O s E V H U W J W A

1 A E V E" E D C K K D C -:,U W

P K E e W U B P X V R G VX P m K N F W K T E A M A T

□

J3 Have you ever... ?

B Communication strategies Checking information Q interaction Life experiences

What an experience!

Q Read the blog and tick ( / ) the jobs it mentions.

2 C T 3 0

Life's what you make itIt's easy to say bad things about working part time in a fast food restaurant, but it depends on how you see it and what you do. Believe me. I've had lots of part time jobs. Some of them weren't good - I've worked as a hospital porter, I've cleaned hotel rooms and I've washed cars, but I have never looked back at my work in a fast food restaurant and thought it was a negative experience. In fact, I think that I learnt a lot from it. As a student of management, I needed a job through university so I went to work in a fast food restaurant.

Most of the other workers saw the job in a negative way, but I didn't 1 understood the reasons that made it a successful business - quality, good service, good food.I learnt how a successful business works and I learnt about management. In a few weeks I was responsible for training colleagues, counting the money, and leading a team. I've found that many other successful business people have worked in fast food places - the key to success was to think positively and make things work for you.

Q j Write questions about the text using the present perfect form of the verbs in brackets.1 how / he / many part time jobs? (have)________

2 he ever / in a hospital? (work)________

3 he / anything from working in / fast food restaurant? (learn)

4 0 5 0

B Read the text in exercise 1 again and answer the questions in exercise 2.1 2 •; - .

3 ____________________________________________________

4 ____________________________________________________

5 ________

Q Find four mistakes in the dialogue and correct them.

Alan: Hi Yukiko. How was your holiday?Michie: It was great.Alan: I haven't see you for a while. Where did you go?Michie: We've were to Madrid.Alan: Oh, really, I've been there too. Did you go to the art

galleries?Michie: Yes, we went to the Prado and the Reina Sofia.Alan: Have you saw the pictures by Picasso?Michie: Yes, we did. He was an amazing artist. He's the most

wonderful artist who has ever live, in my opinion.

4 he ever / a team? (lead)________

5 other business people / in fast food restaurants? (work)

I 8 Have you ever...?

Q Read the newspaper reports and match the headlines with the stories.

Accident at bus stop

THE UK’S CLEVEREST PERSON

Dinosaur m garden

A man and woman from New Hampshire % _ just _ (find)

the bones of an ancient animal near their home. They Z - . (decide! to

build a new swimming pool in their garden. They started digging, but when

they dug deeper they found some large bones. ‘13 v (never see) so

many large bones,’ said Mr Oppenpopper. He called the museum and called

the experts. Local archaeologists 4 (say) that the bones are a major

discovery.

B Complete the table.

Infinitive

be

learn |

meet 3

see s;

Past simple

was V were

learnt/learned

Past participle

eat

i a

give

fly

speak

did

gave

caught

B m

spoke

met

4_____

eaten

done

7 ______

caught

flown

10

A sixteen-year-old driver5 . . (injure) seven people. As theywaited for the number 6 bus the young man lost control o f thecar and 6________ (crash) into the bus stop. An ambulance tookthem to the hospital where doctors say no one has been hurtseriously. Police 7 ________ (arrest) the man and have taken awayhis driving licence.

fifteen-year old girl 8 . (become) the youngest person towin MasterBrain - the quiz to find the cleverest person in Britain.

kMasterBrain star Jeremy Line 9 (present) Carmen Adamsk with a trip to Harvard. What10 : she _ (say) to her

teachers? Carmen11 (not see) them yet, but she says she► 12________ (be) always bottom of her class at school.

Q Read the texts again and complete them with the present perfect or past simple form of the verbs in brackets.

Q Match the situations with the emergency services.1 ambulance

2 police

3 fire brigade

a I'm lost on a hill! ^

b I've been robbed!

c A boat has turned over in the sea!

4 mountain rescue d My gas oven has just exploded!

5 coastguard e My boss has had a heart attack!

b r g e n c yCIT ONLY

«

C Communication strategies ] Checking information

Q j $) 27 Listen to the phone messages and put the pictures in order.

C O

B C j

□ '$} 28 Listen to a phone call and choose the correct answer.1 The caller's number is 812345 / 813045 / 813245.

2 They can hear each other very well / not very well / very badly.

3 The caller has broken down at home / on the road / in a car park.

4 The caller is 12 / 2 / 20 miles north of Coventry.

5 The caller has crashed into a tree / bus / police car.

Listen again and complete the phrases from the conversation.1 Sorry, what did you________?

2 Can I read that________?

3 Can you speak a little________, please.

4 The line is__________ .

5 ________ right.

6 ________you say you've crashed?

7 Can you________that?

Match the telephone phrases in exercise 3 to the situations.

a You want to explain that the telephone connection isn'tgood.________

b You say this when the person is speaking fast.________c You want to say that something is correct.________d You want to check information you wrote.________e You want to check a word the person said.________f You want someone to say the information again. (x2)__

( 3 Write the phrases under the correct heading.

And your name is ...?Is that R-O-double S-l?

So that's car registration YT541 TTFN?Is that Mr Rossi?

Can you give me that number again? You're 20 miles north of Coventry?

A BAsking for information Checking important

information

M i l

D Interaction life experiences

Q Decide which sentences are about recent important events (IE) and which are about experiences (E).1 I've been to China three times.________

2 We've lived in France since 1980.________

3 Come quickly - there's been an accident.________

4 Look at this - I've won £10.________

5 Jane's worked as a taxi driver before.________

Q Read the text and choose the best title from the box.

Competitive travelling Small countries Life in the Army

■ There are almost 200 countries in the world and f*^Tim Good has visited every one of them. He is one : o f a few people trying to visit every place in the

world. This includes countries and also islands and F ‘provinces*. Members of the Most Travelled People ^ website ay there are 872 places in the world and

Tim has visited 609 o f these places so far.What started his love of travelling? Tim says that it was his family life. His parents were in the army and his family travelled a lot because of this - they didn’t stay in any place for a long period. But Tim didn’t want to stop travelling and after he finished i univei sity he worked as an adventure holiday guide in Australia. Then he found out about competitive travelfihg - trying to visit more places than anyone else - and started travelling again in 1978. He has been to the Pitcairn Islands (population: 50), he’s travelled to the Antarctic several times and has learnt four languages to help him travel. And he’s never booked a holiday - he organizes all his own travel.

* * province = one of the large areas into which some countries are divided

□ Read the text again and answer the questions.1 What is Tim Good trying to do?________

2 How many places has he visited?________

3 Why did his family travel a lot?________

4 Which place only has fifty people?________

5 How many languages has he leamt?________

Q Match the questions and the answers.

1 How many countries have ayou visited?

2 Have you leamt any blanguages?

3 Have you ever worked in ctourism?

4 Have you been to anywhere dreally cold?

Find words in the text that mean the following and complete the crossword.1 an unusual, exciting, or dangerous thing that happens to someone

2 a piece of land that is completely surrounded by water

3 the part o f a country's military force that fights on land

4 a number that is more than a few, but not very many

5 the number of people who live in a country

6 to buy a ticket or arrange to do something at a particular time

7 determined to be more successful than other people

2 3

Yes, in Australia.

Yes, I've been to the Antarctic.

I've learnt French, Spanish, Italian and a bit of Arabic.

All of them.

□ Future arrangements Q who and which

Q Communication strategies Explaining needs Q Interaction Planning a trip

Take a breakI*

Q | Read the emails between people making arrangements and complete them with the present continuous tense of the verbs in brackets.

Dear Mr Harris,1 1________(write) to find out more about the English course andbusiness visits for Mr Yu. I have some questions for you about thearrangements. 2________someone________ (meet) Mr Yu at theairport? Who is meeting him? 3________the one-to-one classes________(start) on Monday or is Mr Yu having a rest? How muchtime 4________he________ (spend) on English lessons and howmuch on business visits? Which day is Mr Yu visiting the insurancecompany? And finally, 5________Mr Yu________ (have) meals inthe hotel or at the college?I look forward to your answers,

Mrs Ishihara PA to Mr Yu

Dear Mrs Ishihara,Thank you for your email and apologies if my last email was not clear. One of the college teachers is meeting Mr Yu at the airport. They will have a big sign with Mr Yu's name on it. On Monday we have arranged for Mr Yu to have a rest after his flight.His class is starting on Tuesday - Ms Dickinson is his tutor. 16____(attach) his timetable, so you will see that he 7________ (take)English classes for one hour every morning and in the afternoonhe is visiting businesses in the area. He 8________(visit) theinsurance company on Friday. We 9_________(plan) for Mr Yu tohave his meals at the college so that he can practise his English with the other students.

Regards,John Harris, Director of EFL

Q Read the emails again. Are these sentences true (T) orfalse (F)?1 The college director is meeting Mr Yu. ( )

2 Mr Yu's course is an English course only. CD

3 Mr Yu is having his meals at the college. O

4 Mr Yu is visiting the bank on Friday. CD

Complete the email with the words in the box.

film comedies hiring long weekend break blog

Dear Mr Harris,I have another question about the course's socialprogramme. Is Mr Yu having a 1 ________from Fridayto Monday during the course? He likes Scotland verymuch and is planning to have a short2________drivingaround the country. He is 3________a car for this.During the course could you take Mr Yu to see a4 ? He likes going to the cinema very much,especially 5________which make him laugh. In hisonline 6________he says films are a good way oflearning English.Many thanks,Mrs Ishihara

i . . . |

Q Read these sentences about the emails above and decide which are about now (N) and which are about future arrangements (FA).1 Which day is Mr Yu visiting the insurance company?

2 Mrs Ishigura is writing to find out about Mr Yu's socialprogramme.________

3 One of the college staff teachers is meeting Mr Yu at the ^airport.________

4 His class is starting on Tuesday.________

5 In the afternoon he is visiting businesses in the area. . M

6 Mr Yu is planning to drive round Scotland.________

Q Find the word that doesn't fit.1 a comedy b classical c horror

2 a adventure b rap c country

3 a horror b folk c pop

4 a thriller b action c rock

B Correct the mistake in each sentence.1 A What kind of film is Death by 1,000 Cuts?

B It's a comedy film - it's really frightening.________

2 Istvan really likes films about secret agents and other thrillerfilms.________

3 We went to see a film yesterday evening - an action.______

4 Sara only likes funny films. Classical are her favourite kind ofmovie.________

B Read the text and complete the table.

Film FestivalThere are many famous film festivals all over the world ® tine Toronto Film Festival, the Edinburgh Film Festival and the Venice Film Festival, for example. But the most famous one is the Cannes Film Festival which started in 1946. It is not only people 1 - like watching films that go B levery year over 40,000 film industry workers go to Cannes. Film festivals are very important for everyone in the film industry. Producers who finance the films meet directors; directors meet screenwriters

write the stories, and so on.Perhaps the most important part of the festival is the award for best film 3 began in 1955. There are only 20films in the competition and winning films have included Apocalypse Now, Taxi Driver and La Dolce Vita. Winnersreceive a prize for the best film 4_______ _is called thePalme d'Or. But of course, the people 5 ______ get themost attention are the actors and actresses 6________starin the films.

The Cannes Film Festival

1 began in

2 number of film industry people who go there

3 year film competition started

4 number of films which are in the competition

C l Complete the text in exercise 3 with who or which in each gap.

Q j Read the film credits and the speech. Complete the sentences with who or which and a phrase from the box.

chose the actors let us film there found the money produced the special effects gave us money

Director: Ole Hiller

Producer: Leonard Nimrod

. Casting director: Fransisco Forzani

Special effects: SDX company

Special thanks to

National Film Foundation and State of Kansas

Thank you for giving us this prize. I would like to thank our producer Leonard Nimrod1 who found the money for the film and castingdirector Fransisco Forzani2 __________________ .I'd like to thank the SDX company 3 _____________ 1and the State of Kansas 4__________________ ;finally, many thanks to the National Film Foundation5 __________________ to start the project. Thankyou very much everyone!

C. Communication strategies explaining needs

a Match what the person wants with the reasons.1 I'd like to travel business class a in order to get good seats for

the concert.

2 Arzu doesn't want to go on holiday b so that I can sleep on the plane.

3 We need to buy the tickets today c that's why I did i t

4 Suzy hates cleaning the car - d because she's got so much workto do.

Q j Complete the sentences with the words in the box.

tip warm courier body language colleague

Jan - he works with me in sales.

that he's very angry about something.

1 Let me introduce you to my

2 You can see from Alan's___

3 ________ companies take parcels from one place to another.

4 I don't like Leila - she's very cold with people - she's not very. all.

5 I'll give you bit of advice - and this is a good

□ >» 29-31 Listen to the conversations and match them with the pictures.

at

- never...

Q Listen again and choose the answer.

Conversation 1Why doesn't Teresa want to use a courier company?' a the books don't cost a lot b it's expensive c it's not quick enough Conversation 2What did the person try to do in the storeroom?' 1 a stop the smoke alarm b lock the door c put his jacket on Conversation 3Why does Charles recommend the restaurant? a the food is good b the service is good c the food and atmosphere are good

Listen again and complete extracts from the conversations.

Conversation 1 Alya: This is 1 - the exhibition is

next Wednesday. It needs to be there quickly 2 ________ to get to the exhibition.'

Teresa: Hmm, let me think. Private courier companies are expensive -3 we don't usually use them.

Alya: Yes, but if we can't send these books, wecan't sell them in Indonesia. Think howmuch that will cost4 ________ we didn'tsend it by courier.

Conversation 2Judith: ... he went into the storeroom 5 ________ ^

to have a cigarette.Scott: And?Judith: 6________ the smoke alarm wouldn't

work, he put his jacket over it.Scott: He put his jacket on the smoke alarm

7 he wanted to smoke in thestoreroom?

Judith: Yes. It didn't work, of course. Conversation 3Sanjiv: Where do we need to go 8 _ to

get a good meal?Charles: Let me give you a tip - the Parthenon ‘

restaurant is good. It's the best restaurant« near here. Good food, warm atmosphere. ■

Sanjiv: Oh yes?Charles: Traditional Greek food.Sanjiv: That sounds good - I'd like to try it.Charles: 9________ you'll get a place, I'll book a

seat for you.Sanjiv: That's great - 1 want a table with my four*»

colleagues.Charles: A table for five.Sanjiv: Yes, and 10________ we don't speak

Greek, can you ask for the menu in English?Charles: Sure. I'll do that.

D ¿Interaction Planning q trip

Put the words into groups.

sabbatical career break diary leave calendar electronic organizer

Time o ff from work Organizing your time

^ 3 Read the text. Which route is Kriszta following?

a Read the tex t again and match the times with the events.

a request leave

b working

c planning

d go on sabbatical

e shopping fo r the trip

f working with children

( 3 Complete the sentences.1 She wanted to leave work because_________.

2 She's staying in Sao Luis because_________.

3 She's sailing down the Amazon river because

1 fo r seven years

2 two days later

3 next week

4 two weeks later

5 end o f month

6 next year

Kriszta's career break blog -1 2 OctoberIt's my once in a lifetime opportunity - after seven years working in the same accountancy company, I was feeling really tired and wanted to quit. Then I heard that some companies give paid sabbaticals and some more offer unpaid leave so I asked my boss. A t first she didn't agree, when I said it would help me work better when I got back, she said OK.In two days' time I'm giving in my request for leave and I'm planning to go at the end of the month.But first, I'm spending next week with my calendar planning where to go and what to do. The week after next I'm buying what I need for the journey.So what's the plan? I've always wanted to go to South America and my friends, Francesca and Marta,

are in Sao Luis, Brazil. I'm flying to Rio first and then staying with them for one or two weeks. While I'm there, we're travelling down the Amazon River and staying in Manaus 1,000 kilometres away - 1 always wanted to go into the Amazon. I'm travelling down through Brazil to Porto Velho then Campo Grande and after that going into Uruguay at the beginning o f next year where I'm working as a volunteer with a charity for children. That's what I really want to do, and I'm volunteering for the rest of the sabbatical. But for now, I need to do some planning.

That's all for now, more tomorrow.

Audio scripts

1C, page 6, Exercises 2 and 3Conversation 1TD = Taxi driver, M = Maria

TD: Hello, where to?M: Can you take me to the Vacation Inn Hotel, please?TD: The Vacation Inn Hotel. There are two of them - can you tell me which one?

M: Two of them? Oh dear. I don't know - I'm going to a conference there.TD: Could you call the hotel and find out?

M: That's a good idea. Oh, I don't have my mobile. Could I call with your phone?

TDrfr, well OK. Here you are.Conversation 2M = Maria, CR = Conference registrar

M: Hello.CR: Good morning. Are you here for the conference?M: Yes, I am - I'm one of the key speakers.

CR: OK - can you tell me your name?

M: I'm Maria Hopkins.

CR: Can you sign the Conference Speaker list here, please?

M: Sure.CR: Thanks. Right-that's all finished.

M: Great, can I have my registration badge, please?Conversation 3M = Maria, SA = Shop assistant

SA: Good evening. Can I help you?

M: Yes, I' m looking for a present for my son.

SA: OK.

M: Can I look at that book there, please?

SA: Here you are.M: Oh, that's nice. Could you wrap it for me, please?

SA: Yes, of course.

2C, page 10, Exercises 2 and 3A = Anna, M = Mansukh

A: Oh no, another delay!

M: Sorry?

A: The plane is late - there is another delay.

M: How long is the delay?

A: 45 minutes.M: I hope it isn't longer. I have a connecting flight to catch in Munich.A: Oh really? Where are you going?

M: I'm flying to Mumbai.

A: Mumbai - how nice. Do you work there?

M: No, my family are there. I'm visiting them for my holiday.A: How long are you going for?

M: About two weeks.

A: Do you work in Scotland?M: Umm, no. Well, yes.

A: No and yes?

M: I work at the university - I'm a visiting lecturer.

A: A visiting lecturer. That's interesting. What's your subject?M: Solar power - you know, getting electricity from the sun.A: Oh, really - tell me more about it.

3C, page 14, Exercises 2, 3 and 4I = lain, M = Magda

I: Hi Magda - I'm making some coffee -would you like some?M: Oh, yes please, Oh, I really need a cup of coffee.

I: Me too. How are you?

M: I'm fine. I'm looking forward to the staff away day.I: Yes, me too.M: But this year we're going to Rochester.

I: I know, I think it's a bit far to go - 1 don't really like travelling.M: Me neither. I think I'll go by train.

I: That's a good idea - it takes hours by car.I know - I'm driving there. Are you staying at the Meta Hotel?M: Yes, are you staying there too?

I: Yes, I reserved a room quickly.

M: Yes, me too. it's very busy when all the staff go to the same place.I: It's good to see all the staff though.

M: Yes, it's good fun. But the activities ...I: Like the team building activities?

M: Yes, the team building activities.

I: You don't like them?

M: No, not at all.

I: Really! I do. I like them a lot.M: Why?

I: It's good fun and it's nice to see peoplerelax.M: Well, I can't relax and have fun. Last year I was in the same group as the financial director.

I: Me too. I think she is a really nice person.M: Really! i don't. Not at the moment. She's the reason I need some coffee now. She wants all the accounts for last year.

I: Oh no, I don't have the time to do that.M: Me neither.

4C, page 18, Exercises 3 and 4Conversation 1J = Jack, K = Karen

J: That was a great presentation.

K: Well thank you, M r... ?J: Jack, Jack Merton.

K: Nice to meet you Jack.J: Look, there are two or three points I still don't understand. Perhaps we could have coffee and discuss them?

K: Oh, I'm afraid I've got a meeting with someone else now. Perhaps another time?

Conversation 2P = Pete, A = AnneP: So that's the end of the tour of our factory.A: Thank you so much, Pete.

P: Do you have any more questions before we finish?

A: I don't think so - 1 think I have all the information I need for the contract.

P: OK, good, well if you think of anything else, just send me an email.

Conversation 3A = Aysha, T = Tom

A: Hello, is that Mr Jones?T: Er, yes ... who is this please?A: I'm calling from BlueSky Credit - your credit card company.

T: Oh, yes? Is there a problem?

A: No, not at all, sir. I'm calling about our special offer.T: Thanks, but I'm in the middle of something right now.

A: We have six luxury holidays this month for people spending over £3,000.

T: Oh that's nice.

A: Are you interested in this?

T: Well, I'm just going out now - could we talk about it later?

A: It will only take a minute of your time and you could win a holiday.T: I'm afraid I'm very busy now.

A: All you need to do is register...

68

5C, page 22, Exercises 4 and 5Conversation 1

J = John, V = Vera

J: I'm really interested in the new school project.

V: Oh, good - we always need volunteers. We're building a garden for the children.

J: Yes, I know. Would you like me to do anything?

V: That's really kind of you. You could help in the garden on one day.

J: Which days do you need help?V: Erm, could you come on Sunday?J: I'm a bit busy then. Is Saturday OK?

V: Saturdays are perfect. See you then.

Conversation 2

H = Hilda, S = Stan

H: Where are you going?S: The charity shop needs people and I'd like to help.

H: You're going to work in the charity shop?

S: Yes, just for a couple of hours a day.

H: I'm not doing anything today. I could help too.

S: OK - get your coat and come along. Conversation 3D = Deirdre, K = Ken

D: Hi, do you need any volunteers to help with the charity run this afternoon?

K: I'm not sure - I think we're fine.

D: Well, let me know - I'd be glad to help.

K: Thanks for the offer, but we’re OK.

6C, page 26, Exercises 2 and 3R = Rosa, B = Bruno

R: Excuse me, can you help me?

B: Sure - what is it?

R: I'm a bit lost, i want to go to a seminar - Tm looking for the Richmond room.B: Oh, that's downstairs.

R: Downstairs.

B: Yes, go to the bottom of the stairs and turn left - it's straight in front of you.

R: Thank you very much.B: No problem. Have a good day.

R: Thanks.

7C, page 30, Exercises 2,3 and 4E = Emma, J = Jay

E: Hi, welcome to Electrogear. How can we help you today?J: I'm looking for a case.

E: A case for...?J: For my laptop.

E: A case for a laptop, certainly sir, we've got plenty of those. Come this way.

J: Great.

E: What colour would you like?

J: Well, it's not for me actually. It's for my sister.

E: I see. And what colour does she like?

J: Erm ... I'm not sure.

E: You're not sure?

J: Well, I mean ... maybe you could suggest some colours?

E: Certainly, sir. How about black? A lot of our cases are black.

J: I don't think she really likes black.

E: What about red?

J: OK.

E: We have a couple of cases in red. This one is very strong - it's made from leather and metal.

J: That's nice.

E: And this one is made from plastic - it's not as strong as this one.

J: And what are the prices?

E: Well, this one, the metal and leather one, is more expensive than the plastic one.

J: That's OK, I think she'll like that.

E: I'll just check that it's in stock - one minute.

J: Ooh, I hope it's in stock.

E: Oh, I'm sorry sir, it's out of stock at the moment. We'll have it back in stock on Monday.

J: But her birthday is on Sunday.E: Ah. You could buy her the other case.

J: I'm not sure about that, it doesn't look as nice as the other.

E: We have the leather and metal case in blue. Do you want to look at that one?J: Yes please.

E: Here you are - the same design and materials, but a different colour.

J: This is nice too - is it in stock?

E: Just a second sir, I'll just check.

J: I do hope it's in stock.E: Good news, sir. We have it in stock - would you like me to get one for you?

J: Great-yes, please.

8C, page 34, Exercises 4 and 5A = Alison, B = Bob

A: Right Bob, let's go over the fire safety checks again.B: OK.

A: Remember the first step?B: Yes, sure - check the fire equipment - smoke alarms, bells, and fire extinguishers.

A: So, is there a fire extinguisher in this room?

B: Well, yes, there is.A: Let's go in then. OK, where is it?

B: The fire extinguisher?A: Yes.B: Uh...

A: Look, the first thing to check is where the fire extinguishers are.

B: Yes, I understand.

A: And the second thing to check is that they are fixed properly. Just pull that fire extinguisher for me.

B: Yes, it's fixed OK.

A: And the next thing is to make sure that people can see them. OK?

B: Yes, that's clear.

A: OK - ask someone to put it over there. Where are the instructions?

B: The instructions?

A: The instructions how to use it? Where are they?

B: Umm ...

A: They should be at the front of the extinguisher so people can see them.B: They're here.

A: Where?

B: On the back of the door.

A: They are on the back of the door?

B: Yes.A: Put them on the fire extinguisher right now, then check that it's not damaged.

B: The instructions?

A: No, the fire extinguisher - check that it's not damaged.

B: It's fine.

A: And the pressure? The final thing to check is the pressure.B: I see. Let me look. The pressure is correct- it's fine.

A: OK, well done. We'll check the smoke alarms next.

Audio scripts

9C, page 38, Exercises 3 and 4Conversation 1T = Tanya, S = Steve

T: Look at this.

S: What?

T: Come here and look.

S: That's cool! What is it?T: It's my new PC.

S: Where did you get it?

T: Well, when I went on the exchange visit to the Japan office, they took me to a trade show.

S: That's great. So you got it at a trade fair?

T: Sure - direct from the manufacturer so it was cheaper than normal.

S: Well done - nice laptop.Conversation 2S = Sofia, F = Francesco

S: Francesco, you look a bit down, what's going on?F: It's my car.

S: You've finally cleaned it?F: Don't joke.

S: Oh, what happened?

F: I crashed it into the back of another car.

S: Oh, that's terrible!

F: And the other driver was very rude to me. S: Oh dear.

F: He said I should take my driving test again and to get on the bus in future.

S: That's too bad - there was no need to be rude.Conversation 3C = Caterina, T = Turgut

C: Turgut, have you seen my sandwiches?T: Uh, they were on your desk.

C: Oh, it's OK - found them, they were on my chair.

T: That's lucky.

C: I can't eat the food in the café - it's all meat, and I'm vegetarian.T: That's too bad. But it is healthier to be vegetarian.

C: And cheaper.

10C, page 42, Exercises 4 and 5J = Jackie, S = Stanley

J: Broadway Electronics Customer service. How can I help you?

S: Hi, I'm calling about a camera I just bought from you.J: OK, sir. My name is Jackie and I'm your customer service representative today. Can you give me your order number, please?

S: That's the number that came with the camera?

J: Yes, it is.S: It's BE10129339.

J: Just checking that for you sir.... Mr Baxter?

S: That's right.

J: In Sydney?S: Yes.

J: Nice city - my aunt lives there. What is the problem with the camera, sir?

S: The flash doesn't work. You know - the light when you want to take photos at night.

J: I see - and you only bought it last month.

S: That's right.

J: And did you drop the camera or damage it?

S: No, no. It just stopped working.J: I see, sir. It's probably a very simple problem.

S: Uh huh. What are you going to do about it then?

J: Can you send it back to us for repair, please?

S: And how much will that cost?

J: It's free, sir.S: Oh, that's good.J: Not at all. We'll have it ready for you in a week.

S: Thank you very much.

J: Thank you for your call.

S: Bye.J: Goodbye.

11C, page 46, Exercises 3,4 and 5H = Mr Husaam, E = Elaine H: Good morning, please sit down.

E: Thanks.

H: Did you have a good trip here?

E: It wasn't too bad - it took about two hours.

H: London traffic, eh? Well I'm pleased you could make it today. So let's start. Where did you study?

E: I studied at the University of London - a BA in management and accounting.

H: Yes, but you didn't work in accounting or management immediately, did you?

E: No, I went travelling for a year.H: Oh really, where did you go?

E: I went to New Zealand.

H: Ah, that's interesting. Tell me more about that.

E: I wanted to work on a round-the-world sailing race - I liked the teamwork and the leadership responsibilities.

H: What was the biggest problem you had there?

E: I was very far from home and I sometimes felt homesick.

H: Homesick? How did you deal with that?

E: It wasn't easy. I spoke to people and of course I called my friends, but the best way was just working hard and enjoying the project.

H: When did you come back to the UK?

E: About six weeks ago. I started looking for a job about three weeks ago.

H: Did you spend the time with your family?E: Oh no. They're the reason I went to New Zealand - 1 was with my friends in London.H: Oh. Now, tell me, why do you want to work for CIT?

H

12C, page 50, Exercises 4 and 5Conversation 1

E = Ela, J = JakubE: Excuse me - sorry, I'm looking for the place where you can buy perfume and gifts.J: A place where you buy perfume and gifts? It's called a shop.

E: No, I mean without paying tax.J: Oh, I see. I know what you mean.

E: Yes. What do you call it?

J: It's the duty-free shop.Conversation 2R = Roger, S = Syd, A = AssistantR: Did you pack the camera?

S: Yes, but I don't have much space left on it. It's full.

R: Why don't you buy another card?

S: Another card? That's a good idea.R: Can you remember what it's called?

S: Not really. I'll ask. Do you sell something to keep photos on?

A: Oh, you mean a memory card.

Conversation 3

S = Suggs, W = Woody

S: Er, Woody.W : Yeah?

S: You know the person who flies the plane?

W : The captain?

S: Yeah. He's just walked down the plane.

W : Uh huh - that's OK. There's another person flying the plane.

S: That doesn't matter - what do you call the person who helps to fly the plane?

W: Do you mean the co-pilot?

S: Yeah, well, he's just walked down the plane too.Conversation 4

T = Tina, E = Emin

T: Emin, you look quite sad today.

E: Yes, I am.

T: What's wrong - has something happened?

E: No, nothing's happened but, you know, sometimes I feel sad about being far away from home - um, how do you say that in English?T: Oh, I see. You're homesick.

13C, page 54, Exercises 3, 4, 5 and 6Conversation 1T = Thomas, J = JenT: I'm worried about the sales of our laptops.J: Me too. We're not selling as many as we did a year ago - we've got a problem.

T: I agree. But what can we do about it?

J: I think perhaps the problem is that our price is too high.

T: I think you're right but our laptops have always been expensive ...

J: Because they're good. Yes, it's something else.

T: The size? Other laptops are a lot smaller than ours.

J: You're right, we need a new design.

T: Let's ask marketing what they think - we need to change something.Conversation 2C = Chris, S — Sofia

C: Ow! I hit that desk again!

S: It's in a really dangerous place.

C: It is - that's the second time I've hit it today.

S: I think we should move i t

C: Well, I don't agree.

S: What?C: It's not our job to move things. The porter should do it.

S: I'm sorry, I don't agree.

C: I'm not moving it.

S: OK - hit yourself on it again. That will be three times today.Conversation 3R = Robert, H = Hamid

R: Look, we need a new sign for the bookshop.H: I agree, the old sign looks terrible.

R: I thought we could have an electric sign and give the bookshop a new name.

H: An electric sign? I like that idea.

R: What about a new name?

H: I'm not sure about that.

R: How about 'The Electric Bookshop'?H: I'm sorry, Robert. I don't think that's a good idea. People won't know which bookshop we are any more.

14C, page 58, Exercises 3 and 4J - Jane, S = Sally

S: Hello?J: Hi, Sally, it's Jane, I need some help.

S: Sure Jane, what is it?

J: You know I told you about my important job interview today?

S: Yes.

J: Well, I'm here outside the office for the interview, but I've got a big problem.

S: Oh really? What is it?J: They wanted me to bring my original certificates from college. I took a taxi to the company, but left my certificates in the taxi. I've come to the interview without my certificates.

S: Do you really need them?

J: Well, yes.S: Don't worry - you can phone the taxi company and get them back.J: I tried that but the difficulty is that they don't know who the driver was.

S: Oh, I'm sorry about that. Can you send them in later?

J: The problem is that the job is for a very organized person. It's not going to look good at all.S: I see. How can I help you?

J: Can you find the copies of my certificates and bring them over?

S: For sure. Don't worry.

J: That's really great. I was really nervous.

S: Well don't be. Everything's going to be OK. I'll be there in half an hour.

J: Half an hour!

15C, page 62, Exercise 11 Hello John, it's Amy Curtis. Sorry I haven't called you for a long time. I've been very busy at work. Anyway, do you want to meet next week?

2 Hi John, it's Amy. I'm coming to meet you but I've just missed the bus. I've called a taxL so I'll be there in five minutes. See you soon.

3 John, John, it's Amy. I've just arrived but I can't see you. I'll call again in a few minutes.

4 Hi John - me again. I've just looked again in the restaurant but you're not there. I'll wait for another ten minutes and call again.

5 John. I've waited for twenty minutes now and I'm going home. Thanks for a great evening!

Audio scripts

15C, page 62, Exercises 2 and 3A = Alexandra, G = Giacomo

A: Hello, Car Rescue. What's your Car Rescue number?

G: Car Rescue number, wait a minute - it's 81324 [some interference] 5.

A: Sorry, what did you say?

G: My Car Rescue number is 813245.

A: Can I read that back to you?

G: OK.A: So that's 813245.

G: That's correct

A: And your name is?

G: Rossi. Giacomo Rossi.

A: Erm, can you speak a little more slowly please? I'm sorry, but the line is very bad.

G: Sure. My name is Giacomo Rossi.

A: What's the problem Mr Rossi?

G: I've broken down.

A: Where have you broken down, sir?

G: I've broken down about 20 miles north of Coventry.A: 20 miles north of Coventry. Is that right?

G: Yes, that's right.A: And what's happened?

G: I've crashed!A: Did you say you've crashed?G: Yes, I've crashed into a tree.

A: Have you been hurt?

G: No, I haven't been hurt, but my car has.

A: Sorry, can you repeat that?G: I've crashed into a tree.

A: OK, sir. Please wait in your car - we will be with you soon.

G: Oh, good. Thanks very much.

16C, page 66, Exercises 3, 4 and 5A = Alya, T = Teresa Conversation 1A: Teresa, I need to send this parcel of books to Jakarta as soon as possible.

T: OK - how about first class post? That should only be about a week.A: This is important-the exhibition is next Wednesday. It needs to be there quickly in order to get to the exhibition.

T: Hmm, let me think. Private courier companies are expensive - that's why we don't usually use them.

A: Yes, but if we can't send these books, we can't sell them in Indonesia. Think how much that will cost because we didn't send it by courier.T: Well I guess you're right. I'll arrange for a courier to pick it up this afternoon.

A: Thanks.

Conversation 2J = Judith, S = ScottJ: Jeremy got into real trouble this morning.

S: What happened?

J: You know the office is non-smoking.

S: Sure.

J: Well, he went into the storeroom in order to have a cigarette.S: And?

J: So that the smoke alarm wouldn't work, he put his jacket over it.

S: He put his jacket on the smoke alarm because he wanted to smoke in the storeroom?

J: Yes. It didn't work, of course.

S: No?J: No, the alarm went off and one of our colleagues, the fire officer, threw water into the storeroom to stop the fire.

S: All over Jeremy?

J: Yes - completely wet - and then the boss found o u t...S: Oh dear...

Conversation 3S = Sanjiv, C = Charles

S: Where do we need to go in order to get a good meal?

C: Let me give you a tip - the Parthenon restaurant is good. It's the best restaurant near here. Good food, warm atmosphere.

S: Oh yes?C: Traditional Greek food.

S: That sounds good - I'd like to try it.

C: So that you'll get a place, I'll book a seat for you.

S: That's great - I want a table with my four colleagues.

C: A table for five.

S: Yes, and because we don't speak Greek, can you ask for the menu in English?

C: Sure. I'll do that.

Answer key

Unit 1AEx 1Sony: Japan Reebok: Great Britain BMW: Germany Apple: United States Armani: Italy

Ex 21 T2 T3 T4 F (it's szabo.gabi@fc.hu)Ex 31 an/-2 a3 an4 a /-5 -6 a

Ex 41 Is Anna from Istanbul?2 Are you a model?3 Is your office in Germany?4 Is this your business card?5 Are they interested in sport?Ex 51 No, she isn't.2 No, I'm not.3 Yes, it is.4 Yes, it is.5 No, they aren't

BEx 11 a / one hundred2 a / one thousand3 a / one hundred thousand4 a / one millionEx 21 postcode2 age3 address4 credit card number5 date of birth6 mobile phone numberEx 31 d2 a3 b4 c

Ex 41 b2 c3 d4 a

Ex 51 phone number2 mobile phone number3 email address4 date of birth5 password

Ex 1A in a gift shop B in a taxi C at a conferenceEx 2Conversation 1: B Conversation 2: C Conversation 3: A

Ex 31 Can you

can you Could you Could I can you Can you can I

8 Can I9 Can I

10 Could youEx 4

RQRQRPRPRQRQRPRP

Ex 51,8, 2, 4, 5, 7, 6 ,3

Ex 61 Can I have a glass o f water please?2 Could you ask John to meet me later?3 Could we move our meeting to Tuesday?4 Can I ask you something?5 Could you give this to Marta please?

Ex 1Russian Canadian Ireland Spanish China Portuguese Omani

8 PakistanEx 2

bodyguardphotographermodeljournalistmake-up artistdesignerhairdresser

8 driver

Ex 31 is2 isn't3 is4 is5 is6 are7 is8 isn't9 is10 is1 1 isn't12 isEx 41 company2 espresso3 drop4 receptionist5 surname6 battery7 cafeteria

Unit 2AEx 11 housewarming party2 thanksgiving3 engagement party4 birthday partyEx 22 and 4 happen.

Ex 31 School2 busy3 remember4 American football

Ex 41 23456 7

B

takeshappenslastsmake

carrythink

(H O B B V) N W u H U U K T ST X J L F D T V T U C A C u

0 N V I T A T 1 O N) E H 1 Vo A W M G G B A E S M W U J

(N E I G H B O U R H O O D) ÎB](S H O P P 1 N G C E N T R Es R V D 1\P Z Q P Y Pi D V M S

is A S S E N G E r) L G G H Tp G G D T L L E V O Q 1 A FJ i L U W H L J j N X R C RL L O A O S L U N y N 1 E 1G U X A R X M A R F Z P J EK y N G y O X S T M F X G NF c N D A K (T 1 M E O F F) y

Ex 11 Do you travel...

Does she e a t...Do you like ...Does he work ...Do we have...

Ex 21 Yes, I do.

No, I don't.Yes, of course I do.Yes, he does.No, we don't.

Ex 31 Where does the party take place?2 How long does the party last?3 How do staff members get there?4 Who goes to the party?Ex 41 San Jose2 One evening3 bus, plane4 everyone - the cleaners and the bossesEx 51 discuss a problem2 socialize3 enjoy themselves4 dress casuallyEx 61 2

I'm fine as usualspecial occasion anniversary I meanenjoy ourselves

Ex 1A That's nice.; That's really interesting; How interesting.B Where is that?; Is that far?; Do you go there often?C W e ll...; Really.; Urn...Ex 21 c2 b3 a4 bEx 3

How longWhere are you going Do you work there Do you work What's your subject

1 2345Ex 41 a2 b3 a4 b

Ex 11 23456 7

best friend neighbourhood passenger network hobbyshopping centre alone

8 time off9 invitation

10 club

Q

Answer key

Ex 21 joined2 accept3 surfing4 get to knowEx 31 get to know2 join3 surf4 acceptEx 41 T2 F3 T4 T

Unit 3AEx 11 accountant2 lawyer3 lecturer4 mechanic5 secretary6 surgeonEx 21 doesn't work2 gets up3 feeds4 takes5 do not stay6 fly7 go8 writesEx 31 12 hours a month2 on a tropical island near Australia3 tourists4 34,000Ex 412345

B

washes goes worries doesn't finish watches

Ex 11 E

answeringspamshoppingsports carsdancingphotocopier

Ex 2123456Ex 31 V; answering2 NP;spam3 V; shopping4 NP; sports cars5 V; dancing6 NP; photocopierEx 41 Don't be a team player2 Watch the clock3 Discuss your problems4 Poor work habits

Ex 51 a2 a3 b4 a

Ex 1Me neither. Me too.I don't.Me neither. Me too.I'm not.

Ex 21 b2 b3 c4 cEx 3

Ex 4Me too.Me neither. Yes, me too.I do.I don't.Me neither.

Ex 11 F2 T3 F4 TEx 21 need2 apply3 write4 application form5 CVEx 3Across2 qualification4 experience5 customer6 candidate Down1 face to face3 irregular4 energetic

Unit 4AEx 11 b2 a3 d4 c

Ex 2A paragraph 4 B paragraph 2 C paragraph 3Ex 31 F (most people hardly ever say this)2 T3 T4 F (they are sometimes homesick)Ex 4

Ex 1

12345

B

I always like to we often go thereI only speak to him sometimes We hardly ever get homesick Alan never makes an effort

W ho... Magda lain

needs coffee / /

likes the away day / /

likes travelling X X

likes to see everyone / /

likes team building activities

X /

likes the financial director

/ /

m

Ex 11 hiking2 gardening3 going to a café4 visiting art galleriesEx 2a August, the morning, the afternoon, 2020 b Thursday, March 6th c lunchtime, 2.30 p.m., midnight, the end of the monthEx 31 b2 c3 a4 aEx 41 at2 in3 at4 in5 at6 at7 at8 onEx 51 Nineteen Ninety Nine2 twenty ten3 Two thousand and twenty4 Two thousand And One

Ex 11 nod your head2 shake your head3 smileEx 21 discussion2 date3 contract4 negotiationEx 31 b2 a3 cEx 41 I'm afraid I've got a meeting2 another time3 think so4 have all the information5 in the middle of something6 talk about it later7 i'm very busy nowEx 51 c2 d3 a4 b

five to twelve a quarter to four twenty past seven twenty-five to six ten past two

Ex 21 d2 a3 c4 b5 eEx 3See page 19.

Unit 5AEx 1

1 richer2 poorer3 happier4 noisier5 more modern6 more traditional7 more boring8 more interesting9 further

10 worseEx 2Pattimale manager: traditional female manager: thoughtful, friendly Costasmale manager: direct female manager: interested in colleagues, easy to talk toEx 31 more modern

better more direct more difficult

BEx 11 child2 elderly person3 baby4 teenager5 adult6 middle-aged personEx 21 youngest2 loveliest3 most dangerous4 bestEx 31 easiest2 worst3 highest4 fastest5 most expensive6 most popular7 bestEx 41 T2 F (it's Mandarin Chinese)3 F (it's the biggest in the world)4 TEx 51 most expensive2 most boring3 prettier4 best

Ex 11 B2 D3 A4 CEx 21 c2 a3 d4 bEx 3

Unit 6A Ex 1

8 R9 O

10 R

Ex 4Conversation 1: 4, 5, 10 Conversation 2: 2, 9 Conversation 3 :1 , 3Ex 5Conversation 1 : c Conversation 2: a Conversation 3: b

Ex 11 smaller2 greater3 greatest4 riskiest5 more expensive6 most expensive7 worse8 better9 bestEx 21 b2 c3 aEx 31 F (it only helps for a short time)2 T3 T4 F (it started in the 1970s)5 TEx 41 more difficult2 the cheapest3 the quickest, the best4 larger, smallerEx 51 comfortable2 lovely3 traditional4 boring5 lazy6 deliver

Ex 11 e2 d3 b4 a5 cEx 21 b2 a3 bEx 31 are2 isn't3 is4 aren'tEx 412345

B

receptionelevatorrestaurantcafépool

Ex 11 Hargate2 200 metres3 9.00 a.m.

Ex 2rightgo straight on cross

4 past5 next left6 next to

Ex 31 to go right down Main Street2 Don't to go3 don't to be late

Ex 4Stop it!Be careful!Go away! Don't touch it! Listen!

Ex 51 Be quiet, please. / Please be quiet.2 Please open the window.3 Go past the cinema.4 Don't talk to me now.

Ex 21 b2 c3 cEx 31 Excuse me, can you help me?2 Sure - what is it?3 I'm a bit lost. I want to go to a seminar - I'm looking for the Richmond room.4 Oh, that's downstairs.5 Downstairs.6 Yes, go to the bottom of the stairs and turn left - it's straight in front of you.7 Thank you very much.8 No problem. Have a good day.9 Thanks.Ex 4 Suggested answers1 Please come here.2 Excuse me, can you tell me where the lifts are?3 (Can you give me) a coffee, please.4 Could you hold my briefcase for me, please?5 Could you pick up that pen for me, please.Ex 5A, 3, iiB, 2, iiiC, 1, i

DEx 1gym, pool, elevator, café. The text also mentions a hall, small rooms, seminar rooms, and restaurants.Ex 21 around2 303 up to4 one5 about

L U R B P n S Q T A N

( c O M F O R T A B L E)Y S O B A A 1 X S Q VA D L F B D M X T K KS D (D E L 1 V E R) M PZ IT B K W T V K z M GY O Y 1 X 1 B Q N E PP R N G (L O V E fLi Y) BU 1 B D P N X W A R PB N E Z V A P K Z O DM y K Q B u Y K u V R

Ex 31 hotel (the rest are things you say)2 station (the rest are direction words)3 bedroom (the rest are facilities)4 second (the rest are direction words)Ex 4Across3 facilities4 hall6 reception Down1 seminar2 meeting point5 speaker7 pool

Unit 7AEx 11 how much2 How many3 How many4 How many5 How much6 How manyEx 2See page 28.Ex 31 How much?2 How many brothers and sisters do you have?3 I like to drink tea in the morning.4 Can I have a glass of water, please?5 It doesn't cost very much money.6 How many kilometres is it to Paris?Ex 41Hot drinks: tea, hot chocolate, coffeeCold drinks: cola, fruit juice, waterFruit: apple, orange, banana Vegetables: carrot, onion, potato Dairy: yoghurt, butter, cheese Fish: tuna, cod, salmon Meat: chicken, beef, lamb

BEx 1Size: small, large, medium Colour: grey, blue, brown Material: metal, paper, plastic Shape: oval, square, rectangularEx 2

smalllargeglasswoodrectangularbrown

R n s u u e r k e y

Ex 31 company Unit 82 agency A3 secret shopper4 report Ex 1Ex 4 1 eye1 some 2 neck2 some 3 shoulder3 any 4 back4 any 5 wrist5 Some Ex 2Ex 5 1 neckache, backache1 T 2 shoulder pain, wrist pain2 F (they fill them in but they 3 eye problem, back problemdon't write them) Ex 33 T 1 a4 F (some of it is interesting) 2 b

c 3 b4 a

Ex 1 Ex 41 NA 1 have to take breaks every 152 S minutes3 A 2 should include health and4 S safety5 A 3 can tell employees when to6 NA take a breakEx 2 4 should stop injuries beforelaptop case they happen

Ex 3 B1 b2 c Ex 13 c 1 can4 b 2 have to5 a 3 should6 c 4 have toEx 4 5 should1 How about Ex 22 What about 1 specialist3 in stock 2 rig4 in stock 3 lifestyle5 it's out of stock 4 fit6 have it 5 pipeline

D Ex 31 F (they travel the world)

Ex 1 2 F (they are for a short fixedAcross period)2 jar 3 T4 bottle 4 TDown 5 F (they do have to be very fit)1 carton 6 T3 box Ex 44 bag 1 do I have to5 tin 2 Can'tEx 2 3 Do I have to1 Nicole eats burgers four times 4 Shoulda week. 5 Do I have to2 Nicole has / eats pizza three Ex 5times a week. 1 cover3 She drinks cola every day. 2 expenses4 Ali eats / has vegetables four 3 overtimetimes a week. 4 Standards5 Ali eats / has chicken threetimes a week. c6 He drinks water every day.Ex 3 Ex 1chocolate, fruit, vegetables, 1 su

2 CU3 CUsoup, olives

Ex 4 4 SU1 F (it isn't always so easy) 5 CU2 T 6 SU3 F (you can eat it sometimes)4 T

Ex 2 Ex 41 c 1 900,0002 e 2 two - Urbis, the museum of3 b city life, and the War Museum4 a 3 several5 d 4 806.6 millimetres a yearEx 3 Ex 51 D 1 lots of2 E 2 much3 B 3 much4 A 4 much5 C 5 a lot of, manyEx 4 BThe correct order is 1, 5, 3, 4,2Ex 5 Ex 11 the first thing kitchen: microwave, cooker,2 the second thing dishwasher3 the next thing bedroom: mirror, wardrobe,4 then curtains5 The final thing living room: armchair, sofa, rug6 next Ex 2D 1 d

2 fEx 1 3 c

A «A taxi 4 a

c uB metro O DC ferry 6 eD bike Ex 3Ex 2 1 T1 c2 d

2 F (nine areas)3 T

3 b 4 F (they have less stress)4 a Ex 4Ex 3 1 need to1 I often go to work by car. 2 need to

3 need4 have got, need5 need to

2 You get onto that bus ...3 I'm going to ride my bike ...4 Let's go on fo o t...Ex 4 cA sentence 8

Ex 1B sentence 6C sentence 7 1 vegetarian

Ex 5, 61 F

2 trade show3 exchange visit4 rude2 T

3 F Ex 24 F 1 a C b A5 F 2 a B b F6 T 3 a D b E7 T Ex 38 T 1 bought a new computer (C)

2 crashed his car (F)

Unit 9 3 lost her sandwiches (D)Ex 4

A 1 cool2 great

Ex 1 3 terrible1 Nightlife 4 too bad2 Architecture 5 lucky3 Climate 6 too bad4 Culture Ex 5Ex 2 1 BN1 Architecture 2 GN2 Culture 3 GN3 Nightlife 4 GN4 Climate 5 BN

Ex 3 6 GN7 GN1 many 8 BN2 many 9 GN3 many

4 much

DT O L C N S c L N UR L L E C c E LS E P 1 X s E A A UM B C A c F A B C BO O U S E A M R C U

(C O M P L A 1 n ) 1 RB S U (F L O 0 R s) y

(s U C c E S S F U L)R M 1 M N C L F F R1 (F L A s) F P L U

Ex 1 B1 excellent2 successful Ex 13 floors 1 d4 complain 2 c5 flats 3 b6 suburb 4 a

Ex 2 Ex 21 d air conditioning2 a Ex 33 b 1 too late4 c 2 too weakEx 3 3 not cool enoughb 4 too complicated

Ex 4 5 not big enough1 kitchen 6 not quiet enough

2 designs products Ex 43 international company 1 This phone isn't powerful

Ex 5 enough.

1 b 2 c

2 His trousers are too short.3 It's too windy.

3 a 4 There isn't enough petrol.

Ex 5

Unit 10 1 too much sugar2 wasn't fast enough3 make a complaint; it's not fast

A enough

Ex 1 c1 Yes. It was so new that half of

Ex 1the hotel wasn't built.2 The builders were on site 1 bdoing work on the hotel. 2 b3 Because they couldn't walk 3 avery far. 4 a4 half a kilometre Ex 25 38° C 1 the answer to a difficult6 There wasn't any water for washing or drinking.

question or problem 2 a piece of information that

Ex 2 you send or give to another1 shower person2 comfortable 3 money that is given back3 complain to you in a shop because you4 disappointed are not satisfied with what you

Ex 3 bought4 something that is made and1 were

2 was sold by a company

3 was Ex 34 weren't 1 tell other people5 was 2 give them something free6 was 3 listen and say you're sorry7 were Ex 48 wasn't 1 cEx 4 2 b1 Yes, I was. 3 a2 the receptionists ... were 4 b3 I was in the other room. Ex 54 I wasn't late 1,2, 3,6,7

D Ex 21 were

Ex 1 2 met1 d 3 spent2 c 4 read3 a 5 did4 b 6 saidEx 2 Ex 31,2 ,4 meet friends; visit museumsEx 3 and art galleries; read books;1 c play card games; do crosswords2 b and sudoku puzzles; exercise in3 a memory gyms

Ex 4 Ex 41,3,4 1 T

Ex 5 Suggested answer2 F (four years)3 T

Because the sports instructor 4 F (one study does not provewas very rude to me and the anything)club doesn't have lockers or aswimming pool, I would like to Ex 5have my money back by the end 1 Did you lose your phone?of the month. 2 Where did i put my coat?

3 What did you do today?

Unit 114 When did you meet Anna?5 Did you say something? Ex 6

A 1 c

Ex1 2 e3 d

1 B 4 a2 C 5 b3 A

Ex 7Ex 2 lost1 studied had2 tried3 listened

putgotsaw4 danced

5 wanted went6 asked7 helped c8 called9 hated Ex 1

10 decided 1 diploma1 1 liked 2 degree12 practised 3 MBAEx 3 4 doctorate1 The school tried to develop Ex 2the whole child. 1 exam2 She was the school head 2 graduateteacher. 3 education3 She found that the more she 4 qualificationspractised music the better she Ex 3was at maths. 1 iEx 4 2 b1 subjects 3 f2 homework 4 a3 uniform 5 c4 education 6 d ~*'-5 head teacher 7 gEx 5 8 e1 last month 9 h2 the week before last Ex 4, 53 last week a O4 the day before yesterday b O5 yesterday morning c O

Bd Oe O

Ex 1 f Cg oSee answers on pages 46, 49 h C

and 50. i CEx 61 When2 Why3 Where4 What5 Why

Answer key

Ex 7123456

Ex 1Interests curriculum vitae skillsPersonal details career

Ex 212 '345Ex 31 20062 Singapore Management University, University of Glasgow3 Clydeside Engineering4 navigation systems5 beqinner levelEx 4A

Unit 12

Ex 11 gift shop2 departure board3 suitcase4 passenger

Ex 21 T2 F (one man is carrying a newspaper and another is sitting down and reading a newspaper)3 T4 F (she's buying a camera)Ex 31 Are the passengers checking the flight times?2 Is the woman with the suitcase reading a book?3 Is the man with the briefcase looking at gifts?4 How many people are talking on mobile phones?Ex 41 Yes, they are.2 No, she isn't.3 Yes, he is.4 Two people are talking on mobile phones.

Ex 512345

B

have a think having a good time having a break have a lie down have breakfast

Ex 11 falling sharply2 not changing3 increasing gradually4 going down slightly5 rising sharply

Ex 21 b23456Ex 3A Cost of airfares B Decreasing operating costs C Choice of destinationsEx 412

is growing (are) changing don't give payis increasing is changing

Ex 11 b2 d3 a4 c

Ex 2stopover excess luggage baggage reclaim flight attendant jet-lagged cash machine

Ex 31 b2 d3 a4 cEx 41 duty-free shop2 memory card3 co-pilot4 homesickEx 51 What do you call it?2 I know what you mean.3 something to keep photos on4 you mean a memory card5 What do you call the person6 Do you mean the co-pilot?7 how do you say that in English?8 Oh I see.

Ex 1A medical tourism B gastrotourism C ecotourism D adventure tourismEx 2

1 holiday2 headquarters3 qualified4 Join in5 introduce6 tourist7 providing8 employment9 scenery

10 competitive

Ex 3Across3 heritage7 a la carte8 specialize Down1 cruise2 architecture4 attract5 destination6 definite

Unit 13

Ex 1touchsecuritytransferlockstolen

Ex 2 Students' own answers. Ex 3The writer thinks 2, 3 and 4 will happen.Ex 41 won't2 will3 won't4 will5 will

BEx 11 currency2 free3 interest4 openEx 21 Offenbank2 Education Loan Company3 Countrybank4 Levee BankEx 31 d2 c3 b4 aEx 41 You will need your debit card2 I'll give you; details3 enter; password4 tip; will give5 bank account, will be able6 open, interestEx 5

lendborrowedborrowlentborrowedlent

Ex 11 That is a nice idea b u t ...2 I don't think that's a good idea.3 I am not sure.4 That is a good idea.

Ex 21 That is a good idea.2 That is a nice idea b u t...3 I am not sure.4 I don't think that's a good idea.Ex 31 a2 b3 cEx 4conversation 1: A conversation 2: D conversation 3: D

Ex 5, 61 I agree2 I think you're right3 I don't agree4 I don't agree5 I agree6 I'm not sure about that.7 I don't think that's a good idea.Ex 71 b2 b3 a4 a

Ex 11 earn2 investor3 savings4 payment5 lending

Ex 21 in2 for3 to4 on

Ex 31 d2 c3 b4 aEx 41 High income fund2 US fund3 Eco-friendly investmentEx 51 US fund2 Eco-friendly investment3 High income fundEx 6

investaverageprofitbanksecurelender

hidden word: earner

m

Unit 14AEx 11 learn2 cooperate3 relationship4 communicate5 reliableEx 21 F (she does what you ask her to)2 T3 F (her IT skills are weak)4 F (she sometimes doesn't feel confident)Ex 31 reliable2 relationship3 cooperating4 communicationEx 4 Suggested answers1 Arzu is going to work on her communication skills.2 She is going to go on an IT course.3 She is not going to save important documents on her computer.4 She is going to put important documents on the shared drive.5 She is going to attend a confidence-building course.

BEx 11 gymnastics2 volleyball3 climbing4 rafting5 hiking6 skiingEx 2Play: basketball, cricket, golf, table tennisGo: swimming, dancing, jogging,skateboardingDo: athletics, yogaEx 3hiking, rafting, climbingEx 41 going2 going3 organizing4 to be5 to do6 to meet7 helping/to help8 to findEx 51 are going to draw2 win; losing3 losing; winning4 to win5 is winning; will (still) draw

Ex 1A Something is wrong with my car.My mobile phone doesn't work. There's a problem with the photocopier.B I can't photocopy my report.

I can't contact the office.I can't drive to work.

Ex 2There's a problem with the photocopier. I can't photocopy my report.Something is wrong with my car. can't drive to work.My mobile phone doesn't work. I can't contact the office.Ex 31 F (she has a job interview)2 F (she left them in a taxi)3 T4 TEx 4

a big problem Don't worry the difficulty is I'm sorry about that.The problem is Don't worry.Everything's going to be OK.

foulingcelebratedcooperatingsportsmanshiplostcompetitionnodded

DEx 11 23456 7Ex 21 E2345Ex 31 c2 a3 cEx 4

Unit 15AEx 11,2, 4,5Ex 21 How many part time jobs has he had?2 Has he ever worked in a hospital?3 Has he leamt anything from working in a fast food restaurant?4 Has he ever led a team?5 Have other business people worked in fast food restaurants?Ex 31 He has had four part time jobs.2 Yes, he has. / Yes, he has worked as a hospital porter.3 Yes, he has. / Yes, he has leamt what made the business successful.4 Yes, he has.6 Yes, they have. / Many other successful business people have worked in fast food places.Ex 4I haven't see you: I haven't seen youWe've were to Madrid: We'vebeen to MadridHave you saw: Have you seenwho has ever live: who has everlived

BEx 11 C2 A3 BEx 21 2345678 9

10 11 12

Ex 3

have just found decided have never seen saidhas injured crashed have arrested has become has presented did (she) say hasn't seen has always been

beenlearntmetseenatedogiven

8 catch9 flew

10 spokenEx 41 e2 b3 d4 a5 c

Ex 11 C2 A3 E4 D5 BEx 2

813245 very badly on the road 20 tree

Ex 31 2

sayback to you more slowly very bad Yes, that's Did repeat

Ex 44 35 2 16,7

Ex 5A Is that Mr Rossi?

Can you give me that number again?And your name is...?You're 20 miles north of Coventry?Is that R-O-double S-l?So that's car registration YT541 TTFN?

B

( c O M P E T 1 T 1 O n ) f 7!p z D D C F K X V Q M X N R

o L G W F B 1 A G A F D A

tvyJR O O P E R A T 0 W L 1T P R H E R (H O C K E v ) V i

S Z J O Z O M V ( w 1 n ) C 1 H

M L B X F B W B R P J A D K

A G S R M 1 U Q R D u F U O

I nJ M Z Z C C R K X E G Q A W

S J B V B u D V D N K B u T

H X R (L O S 0 V H U W J W A

I A E V E E D C K K D C L W

P K E J C W U B P X V R G V

X P I K N F W K <J E A m ) A T

Answer key

BEx 11 E

Ex 2Competitive travelling

Ex 31 He is trying to visit more places in the world than anyone else.2 He has visited 609 places.3 His parents were in the army.4 The Pitcairn Islands5 four

Ex 41 d2 c3 a4 b

Ex 5adventureislandarmyseveralpopulationbookcompetitive

Ex 11 b2 a3 a4 cEx 21 a horror film2 other thrillers3 an action film / movie4 Comedies are...Ex 31 19462 40,0003 19554 20Ex 4

whowhowhichwhichwhowho

Ex 52 who chose the actors3 which produced the special effects4 who let us film there5 who gave us money

Unit 16

Ex 11 am writing2 Is (someone) meeting3 Are (the one-to-one classes) starting4 is (he) spending5 is (Mr Yu) having6 am attaching7 is taking8 is visiting9 are planningEx 21 F (one of the teachers is meeting him)2 F (he is making business visits as well)3 T4 F (he is visiting the insurance company on Friday)

Ex 3long weekend break hirinq filmcomedies blog

Ex 4FANFAFAFAN

Ex 11 b2 d3 a4 c

Ex 21 colleague2 body language3 Courier4 warm5 tip

Ex 31 C2 A3 BEx 41 b2 a3 c

Ex 51 2345678 9

10

important in order that's why because in order So that because in order So that because

DEx 1Time off from work: sabbatical; career break; leave Organizing your time: calendar; diary; electronic organizer

Ex 2 tbc when a/w in placeRoute AEx 31 b2 a3 c4 e5 d6 f

Ex 41 she was feeling tired2 her friends are there3 she always wanted to go into the Amazon