Making Sense of your data - eLearning Network April 2014

© Hitachi Data Systems Corporation 2014. All rights reserved.1 © Hitachi Data Systems Corporation 2014. All rights reserved.1

Making Sense of Your DataAndy Wooler, Academy Technology ManagerApril 4th 2014

© Hitachi Data Systems Corporation 2014. All rights reserved.2

To materially improve business performance:‒ Customer satisfaction – UP

‒ Revenue – UP

‒ Costs – DOWN

By

Linking business data to learning data.

Using analytics to generate actionable insight.

Why are we doing this?


Variety – not just social media but text files, email, machine log files.

Velocity – not just how quick, but also data bursts.

Volume – the sheer amount of data.

Big data


4-ENGINE BOEING JET:

25,000 flights 1920TB daily

The data multiplier effect at work

TWITTER: 200M users

90M "tweets" 8TB daily

NEW YORK STOCK EXCHANGE:

2.7 billion shares1TB daily

BUSINESS DRIVEN HUMAN DRIVEN MACHINE DRIVEN

WHAT DOES 24 HOURS OF DATA LOOK LIKE?

,

LARGE SYNOPTIC SURVEY

TELESCOPE (LSST):

Galaxy map3200 MP

30,000 pics3000TB daily


Where are you on the scale?

Source: http://www.forbes.com/sites/joshbersin/2013/10/07/big-data-in-human-resources-a-world-of-haves-and-have-nots/


In groups of 3 or 4 people, discuss where you are on the maturity model.

Things to think about: ‒ Do you have a data warehouse in

L&D?

‒ Do you share one with HR or the business in general?

‒ Is it just SCORM/AICC data?

‒ What tools do you use apart from Saba’s reporting tools?

Roundtable discussion


LMS Assessment Tool

2013: ARIES: Analytics and Reporting Integrated Enterprise System

HDS Academy data today






LMS IT Project Database

HDS Community

The Loop

Help Desk CRM SystemsLRS

(Learning Record Store)

2013: ARIES: Analytics and Reporting Integrated Enterprise System

2018: Advanced Analytics tools

HDS Academy data future


In groups of 3 or 4 people, think about what other data might be useful to you.

Things to think about: ‒ Do your top performers all read the

same books, watch the same videos?

‒ What business data might also be useful? e.g. CRM systems.

‒ Is there useful data in your community tools?

Roundtable discussion


LRS(Learning

Record Store)

WBT completion data

Skill/ competence

data

Activity data for informal learning

TinCan xAPI data from

anywhere!

External non-SCORM content

Data from LRS can also be accessed and surfaced elsewhere using xAPI

Where does xAPI fit in?


xAPI: A Game Changer?

Source: http://tincanapi.com/overview/


In groups of 3 or 4 people, think about what data xAPI could deliver for you.

Things to think about: ‒ Data value - how to determine if it's

trash or treasure?

‒ Data variety including structured, unstructured and possibly machine data.

‒ Your ability to understand the meaning of this data.

xAPI: What do we need to track?


Fred complained in the internal community about his inability to sell widgets and customers who he had managed to sell to were complaining in the customer community that they don’t know enough or understand the product. Saba tells us the Fred never completed his widget certification and help desk activity confirms Fred’s customers as having more than average issues with widgets. The internal community data also tells us that Fred never viewed the “how to sell more” book relating to widgets. Data from CRM confirms Fred sells less widget product than his peers. Data from Saba also confirms Fred’s skills rating is considered low compared to his peers in widget products.

Actionable insights


We need to expand our thinking on data outside of L&D/HR.

We need to get onboard with xAPI NOW!

We need to get new skills, such as Analytics, into L&D.

And use those analytics to generate actionable insight.

What next?


Big data or big insights?

“It’s not the size of your source but the size of the insight that really matters.”

Michael Hay, vice president of product planning, Hitachi Data Systems

http://blogs.hds.com/hdsblog/2012/11/title-big-data-its-not-the-size-of-your-source-but-the-size-of-the-insight-that-really-matters.html


Questions and Discussion


Thank You© Hitachi Data Systems Corporation 2014. All rights reserved. HITACHI is a trademark or registered trademark of Hitachi, Ltd. Innovate With Information is a registered trademark of Hitachi Data Systems Corporation. All other trademarks are properties of their respective owners.

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Making Sense of your data - eLearning Network April 2014