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Managing Mixed Role Teams and Delivering an Awesome ProductBy Alex Berman User Experience Team Lead, Rubenstein Technology Group
Start
Finish
Setting the Scene
Our client, a world class design firm, wanted a new website and CMS to match their new company direction
Client/Designer are the same agency
Setting Expectations
●Complicated Design = Lots of Development Time
●Simple Designs Can Mean Lots of Development Time
●Most things CAN be done - if the team is able to invest the time. Hence balance is key.
●An Awesome Product/Project May not be Perfect
Old Stuff
●Regular Collaborators
●High Expectations Based off Regular Collaboration
New Stuff
●CMS
●Site Copy
●Images
●Breakpoints
●File Types
●Team
The Team
1.2 PMs
2.4 Designers
3.3 Developers
4.1 QA Tester
5.5 Partners
Step 1: ToolsGoogle Sheets Smartsheet/Harvest
Google Chrome/Mozilla/IE 9+ 2 iPads (Air 2 +iPad 3)
3 iPhones (iPhone 5, 6, 6+) Wiki
Google Analytics/Tag Manager Adobe Photoshop
Adobe Acrobat
Step 2: Schedule
1.Smartsheet
2.Google Calendar
3.Email
4.Weekly In-Person Reviews and Feedback
5.Agreed Upon Delivery Date
Step 3: Vocabulary
1.Review Designs
2.Review Terminology
3.Agree on a set of descriptive terms for site components
Step 4: Assets1.~ 30 PSDs
2.5 InVision Files
3.3 PDFs
4.HTML/CSS
5.Javascript
6.Node.JS
7.Perl
Education
●CMS Tutorials
●Integration Tutorials
Challenges
●Vocabulary
●Process
●Timelines
●Requirements
●Saying “No” vs. “Yes”
What Worked●Excellent inter-team communication
●Clear chain of command
●Mutual respect
●Common goal
●Intense Collaboration
●Training + Training Videos
What Didn’t Work
●Timelines
●Feedback Loop + Feedback Timing
●Feedback Expectations
Takeaways
●Collaborate
●Communicate
●Educate
●Set Clear Expectations
●Say “No”
●Say “Yes”
Final Grade: A-Pro:
●Delivered Beautiful FE Website + BE
●Happy Client === Happy Life
●Continued Working Relationship w/ Client
Con:
●Unspoken expectations complicated final part of project