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Marketing On Trial Rob Fearn

Marketing On Trial

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  • 1. Marketing On Trial Rob Fearn

2. Why is marketing on trial?

  • We have a problem
    • Marketing isnot coreto the business
    • Marketing isintangible and immeasurable
    • Marketing isrisky
    • Marketingis communications
    • Marketing is asales supportfunction
  • but it is a problem we can solve

3. Marketing is not difficultWe just make it that way

  • Role of marketing is a simple one
  • To anticipate customer need and develop appropriate products/services/offerings to meet that need
  • To help sell; sell more; sell for more, sell more for more
  • Common-sense approach
  • So whats the problem? Do we
  • Over-complicate?
  • Really understand our customers?
  • Really understand the business?
  • Show the value of marketing in the right way?
  • Speak the right business language?
  • Understand the financial impact of our proposals?
  • Guarantee results?
  • Are we accountable?
  • Is it any wonder marketing is on trial?

4. Keep It Simple

  • Trust in yourself and your own knowledge
  • Apply a zero-budget mentality to all future marketing
  • Only measure the measurable
  • Move towards performance based marketing

5. If we are on trial, who is the chief prosecutor? Managing Director? The judge Sales? The jury Operations? The jury HR? The jury Finance? 6. The battleground between Marketing and Finance Marketing are the medium-longterm visionary, optimistic risktakers Brands, image, awareness, messagesProducts, services and market share 100% market coverage To spend money To take risks Take the longer term view Finance are the ultra-sceptics who manage the numbers and minimise risk Positive top and bottom line impact Attractive returns (ROI) Repeatability, growth and sustainabilityContain and control spending Minimal risk Take the short term view

  • Fights are usually over
  • The degree of optimism
  • Ability to execute
  • Riskinvolved
  • Predicted payback

7. Make best friends and work with Finance

  • Always check
    • Do you see reality in the same way?
    • Do you have clarity on your strategy and where to play/how to win choices?
    • Do you have a sustainable business model?
    • Are you aligned in execution?
    • Are you aligned in key metrics and definition of success?

8. A new strategy for marketing We need to check our behaviour

  • Think - understand the business and our impact on the business
  • Say express the value of marketing in business and financial terms instead of pure marketing speak
  • Plan develop operationally oriented marketing plans aligned to business objectives and targets
  • Measure move to performance based marketing methodologies
  • Do - become more accountable and be advocates for marketing throughout the business

9. Thank you