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My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot
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T U R N D OW N F O R W H AT ?
T U N I N G I N TO YO U R C U S TO M E R S B U I L D S G R E AT P R O D U C T S .
M AT T B I L OT T I
@MattBilotti
@MattBilotti
@MattBilotti
W H AT ’ S T H E P O I N T ?
@MattBilotti
C R U S H VO L U M E . S C R E W T E M P L AT E S . TA K E AC T I O N .
@MattBilotti
Digging Deep
@MattBilotti
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
How Sidekick merges support and product decisions
@MattBilotti
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
@MattBilotti
O L A R K
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
@MattBilotti
@MattBilotti
@MattBilotti
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
@MattBilotti
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
Recap
???@MattBilotti