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http://www.mavenwire.com 866.343.4870 (US) +44 (0) 1285 652835 (International) Copyright © 2008 MavenWire All Rights Reserved. Oracle, OTM, and G-Log GC3 are trademarks of Oracle. Other names may be trademarks of their respective owners. MAVENWIRE HOSTING SERVICES Our leadership created the first OTM (then G-Log GC3) hosted service over 8 years ago. Building upon the lessons learned from managing OTM for multiple Fortune 500 production clients, we've created the most comprehensive and reliable OTM hosting solution available. Partner with us to leverage our expertise and let MavenWire manage and protect your OTM instances, allowing you and your IT staff to focus on your core competencies. Managed hosting offers greater efficiencies, reliability, and range of services than hosting in-house or using co-location. Selecting the right host should be a matter determined by strategic choice. LET MAVENWIRE HANDLE YOUR HOSTING: MAVENWIRE IS AN INDUSTRY LEADER IN PROVIDING OTM/EBS HOSTING SERVICES. We developed the technical architecture of OTM. We developed the first OTM (then G-Log GC3) Hosting Datacenter. We have managed more OTM customer instances, for longer, than anyone else in the industry. Using our unique performance tuning knowledge, we make OTM run faster than anyone else. We utilize state-of-the-art SAS70-compliant datacenters - the same ones used by Yahoo, Google and global banks. MAVENWIRE OFFERS MORE CORE SERVICES (INCLUDED IN OUR BASE COST). ALL services you will need to run and manage the technical components of OTM. A custom-designed infrastructure for monitoring and managing OTM. MAVENWIRE HAS THE EXPERTISE TO GIVE YOU EXTENDED SERVICES. In addition to our Core Services, we offer a range of Extended Services, from functional implementation assistance to OTM customization and development. MAVENWIRE IS LESS EXPENSIVE THAN THE OTHER OPTIONS. We offer a fair, all-inclusive price – no unexpected costs. We save you money by removing the cost of running the application in your own datacenter or IT department. Customers who subscribe to BPO or Hosting pay for the services as an Operating Expenditure, rather than a Capital Expenditure. WE OFFER A PREMIUM SERVICE AT A LOWER PRICE. WE HAVE REAL RELATIONSHIPS WITH OUR CUSTOMERS.

MavenWire OTM / GTM Hosting Whitepaper

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Reduce your TCO for OTM (Oracle Transportation Management) or GTM (Global Trade Management) by using MavenWire's Hosting Services (MHS).

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Page 1: MavenWire OTM / GTM Hosting Whitepaper

http://www.mavenwire.com 866.343.4870 (US) +44 (0) 1285 652835 (International)

Copyright © 2008 MavenWire All Rights Reserved. Oracle, OTM, and G-Log GC3 are trademarks of Oracle. Other names may be trademarks of their respective owners.

MMAAVVEENNWWIIRREE HHOOSSTTIINNGG SSEERRVVIICCEESS

Our leadership created the first OTM (then G-Log GC3) hosted service over 8 years ago. Building upon the lessons learned from managing OTM for multiple Fortune 500 production clients, we've created the most comprehensive and reliable OTM hosting solution available. Partner with us to leverage our expertise and let MavenWire manage and protect your OTM instances, allowing you and your IT staff to focus on your core competencies. Managed hosting offers greater efficiencies, reliability, and range of services than hosting in-house or using co-location. Selecting the right host should be a matter determined by strategic choice.

LET MAVENWIRE HANDLE YOUR HOSTING:

MAVENWIRE IS AN INDUSTRY LEADER IN PROVIDING OTM/EBS HOSTING SERVICES.

We developed the technical architecture of OTM.

We developed the first OTM (then G-Log GC3) Hosting Datacenter.

We have managed more OTM customer instances, for longer, than anyone else in the industry.

Using our unique performance tuning knowledge, we make OTM run faster than anyone else.

We utilize state-of-the-art SAS70-compliant datacenters - the same ones used by Yahoo, Google and global banks.

MAVENWIRE OFFERS MORE CORE SERVICES (INCLUDED IN OUR BASE COST).

ALL services you will need to run and manage the technical components of OTM.

A custom-designed infrastructure for monitoring and managing OTM.

MAVENWIRE HAS THE EXPERTISE TO GIVE YOU EXTENDED SERVICES.

In addition to our Core Services, we offer a range of Extended Services, from functional implementation assistance to OTM customization and development.

MAVENWIRE IS LESS EXPENSIVE THAN THE OTHER OPTIONS.

We offer a fair, all-inclusive price – no unexpected costs.

We save you money by removing the cost of running the application in your own datacenter or IT department.

Customers who subscribe to BPO or Hosting pay for the services as an Operating Expenditure, rather than a Capital Expenditure.

WE OFFER A PREMIUM SERVICE AT A LOWER PRICE. WE HAVE REAL RELATIONSHIPS WITH OUR CUSTOMERS.

Page 2: MavenWire OTM / GTM Hosting Whitepaper

http://www.mavenwire.com 866.343.4870 (US) +44 (0) 1285 652835 (International)

Copyright © 2008 MavenWire All Rights Reserved. Oracle, OTM, and G-Log GC3 are trademarks of Oracle. Other names may be trademarks of their respective owners.

CCOORREE SSEERRVVIICCEESS IINNCCLLUUDDEE:: 24 / 7 service and technical support for Production Cutting-Edge Dell Hardware with 4-hour, on-site service Application-level SLAs Custom monitoring schemas through the entire technology stack Independent, 3rd-party site monitoring for redundancy Rapid hardware replacement Daily backups to tape Operating system patching Server and operating system hardening Security and intrusion monitoring and prevention OTM Installation and base technical configuration OTM CU (Cumulative Update) patching OTM Application Restarts Basic configuration changes to property files Installation of 3rd-party apps (PCMiler, RateWare, MileMaker) Single site-to-site VPN connection Dedicated Project / Account Management "My MavenWire" Customer Access Portal Real-time statistics for uptime and performance Customer-controlled restarts (for non-production instances)

EEXXTTEENNDDEEDD SSEERRVVIICCEESS IINNCCLLUUDDEE:: OTM ROD (Relational Offline Database) for Reporting Off-site, secure data replication Off-site replication and Disaster Recovery Oracle eBusiness Suite (EBS), Siebel and other app hosting Managed integration Services Application Support Contracts and Personnel MavenWire Consulting Services (MCS) Implementation and functional expertise Application Migration and Version Upgrades Integration Development and Design Oracle Reports development Screen customization and development Application and framework development

MavenWire’s Hosting Services is a comprehensive offering designed to alleviate and prevent business disruptions. We customize our solutions to meet your business needs, and offer services that MavenWire considers vital for a mutually successful relationship.

LOOKING FORWARD TO WORKING WITH YOU,

MAVENWIRE