Louise A.Eichhorn

ObjectiveContributing Professional Member of a Team that Utilizes my Skills for the

Benefit of the Community

Areas of Competency• Leading People and Teams• Developing Sustainable Solutions• Serving Customers• Managing Products and Services• Managing Technology and Innovation• Assessing the Competitive Environment• Planning for the Future in the Global Marketplace• Bringing New Products to Market• Technical Skills

Leading People and Teams• Worked on several teams developing a

Purchasing Policy and an Employee Newsletter, each earning a Teamwork Award.

• Supervised Staff• Planned Special Events• Through cooperative efforts created a map

showing open space properties owned by the City of Morgan Hill requiring vegetation abatement.

• Performance Evaluations

Developing Sustainable Solutions

• Manage Open Space Vegetation Abatement on City of Morgan Hill owned property coordinating with the County of Santa Clara.

• Working on developing a passive Green Fleet Policy

Serving Customers

• Interpret and advise on policies, guidelines, and Memorandums of Understanding.

• Utility Billing and Collections• Liaison with outside agencies• Conduct training on budgeting, purchasing,

and computer skills

Managing Products and Services

• Guided the development Performance Measures• Contract Administration• Fleet Management• Budgeting• Payroll• Write and conduct request for proposals for the

purchase of vehicles and other large assets or supplies

Managing Technology and Innovation

• Budget development, vehicle inventory and compliance on new regulations for diesel equipment

• Write specification for new equipment purchases

• Research legislature and regulations

Assessing the Competitive Environment

• Provide information to other departments upon request

• Research and conduct surveys: the use of dark aggregate on roads, management of skate parks/BMX, private memorials, ADA committees & Public Right-of-Way, Street Lights, Proposition 1B & 42, Revenue, Graffiti & Vandalism, Green Fleets, Park Restrooms, Electrical Rates, Contracting Services

Planning for the Future in the Global Marketplace

• Revise, improve or develop new processes (risk management, records management, costs associated with equipment and vehicles)

Bringing New Products to Market

• Created an Employee Orientation Handbook• Revise job duties• Develop procedures• Write Policies

Technical Skills

• Expert level of Excel Spreadsheets, Microsoft Word, Microsoft Outlook, WordPerfect, Eden.– Understand the logic of computer programming

and software development

Other

• Initiated and lead person on inspections for DMV Biennial Inspection.

• Meet with Human Resources to develop procedures and policy on Class A licensing for employees.

• Initiated and lead person on inspections for Hazardous Waste inspections

Experience, Education, Membership, Awards or Achievements

EXPERIENCE

• Management Analyst, City of Morgan Hill Public Works (2001-Present)

• Senior Secretary, City of Fresno Public Utilities (1986-2001)

• Account Clerk, City of Fresno Finance Department (1984-1986)

• Recreation Specialist, City of Fresno Recreation Department (1982-1984)

EDUCATION

• MASTER OF BUSINESS ADMINISTRATION (OCTOBER, 2011) Western Governors University, Salt Lake City, Utah

• BACHELOR OF SCIENCE, RECREATION ADMINISTRATION, THERAPEUTIC (1982)California State University, Fresno, Fresno, CAMinor in Business Administration, Additional Core classes in Psychology

• ASSOCIATE OF SCIENCE, NATURAL SCIENCE (1979)Gavilan Community College, Gilroy CA

MEMBERSHIPS• California Society of Municipal Finance Officers (CSMFO)• Municipal Management Association of Northern California

(MMANC)• International Association of Administrative Professionals (IAAP) AWARDS OR ACHIEVEMENTS • City of Morgan Hill Peak Performance Award-Teamwork, 2003 and

2008• President, Vice President, Treasurer, Fresno Chapter, IAAP, 1997-

2000• Speakers Chair, California Division Conference, IAAP, 1996• Administrative Professional of the Year, 1999• Counselor: Developmentally Disabled and Victim Services• Volunteer Services

Summary

• I am a person who stays abreast in the field, who earns staff’s respect and support, and who is committed to achieving goals

• Personal attributes include being diplomatic, tactful, flexible, focused yet easy going and having a sense of humor

• I believe in driving my own CAR (my own acronym for Courteous, Accountable and Responsible)