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13 Strategies to Make Financial Advising More Likeable
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13 Strategies to Make Financial Advising More
@DaveKerpen, CEO, @LikeableMediaAuthor of @likeablebook
June 2011#LikeableFA
1) Social media is not free.
2) Social media will not bring you instant results.
3) Social media cannot make up for a bad product or service.
Warnings about Social Media
like is the new link
it’s not about you…
Likeable Social Media: How to Delight Your Customers,
Create an Irresistible Brand, and Be Generally Amazing on
(& other social networks)
15 ways…
1. listen first and never stop listening
2. think – and act – like your client
3. compel your clients to be your
first fans
4. respond quickly to all bad comments
5. respond to good comments
too
online influencers…
the new celebrities?
6. be authentic
7. should you ask a lot of
questions?
1. Pose a question or challenge directly to fans
2. Ask fans to “like” it
3. Announce winners of a Facebook-hosted contest or sweepstakes
4. Include “everything else” – all remaining status updates that didn’t fit any of the above categories
in a recent study, Likeable Media looked at status updates that…
• In 100% of cases, engagement rates for posts that asked fans to “‘Like’ this” were up to 5.5 times (on average 2.7x) higher than those for “other updates”.*
• In 9 out of 10 cases, status updates that posed a question directly to fans were 2-6 times as engaging as “other updates”.
Likeable Media found the following…
8. provide value(yes, for free!)
9. share stories(they’re your social currency)
10. inspire your clients to share
stories
11. use facebook ads for greater
impact
12. consistently deliver
excitement, surprise, &
delight
free chillzones
13. don’t sell! just make it easy & compelling for
clients to buy
but how do we get started today?
getting started on:
If you can add a business as a “FRIEND”, it’s not properly set up on Facebook.
Individual profiles are for Individuals.
profiles
Groups are organized around common interest.
Limited functionality, but able to organize large groups of people.
Can be public or private.
groups
Established for businesses: Become a LIKER
Completely public, don’t need to be a member of Facebook to
view
HIGHLY functional.
fan pages
the 5 most engaging status updates
getting started on:
• Consumer Insight• Customer Service• Real Time Communication
best uses
Limited to 140 Characters, Twitter is based on the simple premise of reporting “What’s happening?”
right now
“what’s happening?”
Type “RT @DaveKerpen:”
OR
Simply click the “Retweet” button
retweeting
Click the “Reply” button…
@reply
DM (Direct Messaging)
utilizing search
likeable.comlikeablebook.com
Engage with me @DaveKerpen on Twitter
Ask us questions @ Facebook.com/LikeableMedia
Or, email me anytime [email protected]
thank you/ grand prize/ I love feedback
