1. MOBILE NUMBER PORTABILITY
By:
Praveen Sidola

2. 1- Defining
3. 1.1- Project Goal
To regulate the telecommunication services
Protect the interests of consumers of the telecom sector
Ensure technical compatibility and effective inter-connection between different service providers
Lay-down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect the interest of the consumers of telecommunications service
4. 1.2- Specification
Mobile Number Portability (MNP) allows the subscribers to retain their existing mobile telephone number when they move from one Access Provider to another irrespective of the mobile technology or from one cellular mobile technology to another of the same Access Provider, in a licensed service area
Every subscriber shall be eligible to make a request for porting his mobile number
5. 1.2- Specification
MNP facility shall be available only within a given licensed service area.
A subscriber holding a mobile number is eligible to make a porting request only after 90 days of the date of activation of his mobile connection. If a number is already ported once, the number can again be ported only after 90 days from the date of the previous porting
The Subscriber who wishes to port his mobile number should approach the Recipient operator. The Subscriber may be required to pay porting charges, if any, to the Recipient Operator
The subscriber making the porting request is required to have cleared all the bills issued prior to the date of porting request
6. 1.2- Specification
A subscriber may withdraw his porting request within 24 hours of its submission to the Recipient Operator
The regulation envisage a maximum time period of four days for the completion of porting process
Access Providers are required to implement All Call Query method
The Originating operator shall be responsible to route the call to correct terminating network.
Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf
7. 1.3- Task
Development of infrastructure (H/w, S/w)
Design the Process Flow
Eligibility Criteria for making a porting request
Request for porting of mobile number
Action by Recipient Operator
Action by Mobile Number Portability Service provider
Action by Donor Operator
Porting of mobile number
Grounds for rejection of porting request by Donor Operator
Withdrawal of porting request
Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf
8. 1.4- Responsibilities
The Department of Telecom (DoT) allotted two zones so that all number porting requests dont overload a single Mobile Clearing House
Zone 1 is M/s. Syniverse Technologies (India) Private Limited.
Zone 2 is M/s. MNP Interconnection Telecom Solutions India Pvt.Limited.
Telecom Service provider (Recipient Operator & Donor Operator)
9. 2-Planning
10. 2.1-Schedule
23rd September, 2009 laying down the basic business process framework for implementation of mobile number portability in the country
31st December, 2009 proposed date
The Government has decided to extend the time for implementation of these regulations from 31st December, 2009 to 31st March, 2010, for all circles
Government has announced that the MNP services would start in Haryana Licensed Service Area on 25th November 2010
20 Jan 2011. Mobile customers of India can easily switchover from one service provider to another
Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/91/MNPRegulation_amendment28jan10.pdf
11. 2.2- Budgets
Unspecified ( approximateRs10,000 crore invested by service providers)
BSNL estimates that the costs for the system upgrade to its network would amount to an initial expenditure of Rs. 1,065 crores in addition to an annual operational expenditure of about Rs 184.75 crores for the purpose of MNP service
Source - http://www.medianama.com/2009/08/223-the-price-of-mobile-number-portability-in-india-new-telcos-vs-old/
12. 2.2- Budgets
13. 2.3-Resources
Telecom Service providers
DOT
M/s. Syniverse Technologies (India) Private Limited
M/s. MNP Interconnection Telecom Solutions India Pvt Ltd.
14. 2.4-Risks
Number of subscribers willing to opt MNP (ROI)
Cross organizational compatibilities
Unused mobile number
Billing issue
Disconnection
Use of MNP database
15. 2.5-Staffing
2 Additional agencies
Regular employees of existing service provider
DOT employees
16. 3-Execution
17. 3.1-Status Report
Daily / weekly /Monthly progress report
Source Tata Teleservices Ltd
18. 3.2-Changes
Number System
Specific 4 digit number, according to service provider, added in front of given mobile
number.
1st 8951189046
Internal change
3292 8951189046
If I want to change it to Airtel
3292 8951189046
New number will be
3002 8951189046
All information will be updated in Centralized server, maintained by Government, in specific
Zones
Videocon - 3272
Loop - 3093
RComGsm - 3135
BSNL CDMA - 2701 -
19. 3.2-Changes
Change inprocess routing process
(Source - Tech Mahindra Limited 2011)
20. 3.3-Quality
No Service Period means the period of time between the disconnection of the mobile telephone service to the porting subscriber by the Donor Operator and the activation of mobile telephone service, on porting, by the Recipient Operator
21. 3.4-Forecasts
Source - KuldeepGoyal Chairman & Managing Director BSNL
22. 4-Delivery
23. 4.1-Train Customer
Awareness
Every subscriber shall be eligible to make a request for porting his mobile number
Period of ninety days has expired from the date of activation of his mobile connection in the case of a mobile number not ported earlier
There are no outstanding payments due to the Donor Operator by way of pending bills or bills
There is no pending request for change of ownership of the mobile number
Porting of the concerned mobile number has not been prohibited by a Court of Law
Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf
24. 4.2-Transfer Documents
"Number Portability Database means the database maintained by each Mobile Number Portability Service provider in electronic form, holding the details of all ported mobile numbers in its zone, along with the complete history of all transactions relating to the porting of such numbers
25. 4.3-Release Resources
Both agencies are handling MNP operation
Non human resource which was part of MNP are dedicated for Operation
26. 4.4-Release Staff
Staff which was temporary used for MNP relocated in their core department
Call center are become the part of operation
27. 4.5-Lessons Learned
Yet Time extended & cost is unspecified but Mobile Number Portability successfully change Market Dynamics & ensure improved standards of service
so performance of the project is admirable which is the critical factor of the evaluation of this project.
The project can be considered as a successful project
28. Effectiveness
According to data from the telecommunications regulator, about 13 million subscribers changed their service providers until the end of June, when India had 851.7 million mobile-phone users.
Idea Cellular Ltd. has gained the highest number (824,845) of customers and Reliance Communications Ltd. lost (1.2 million ) more subscribers
Vodafone Group PLC, got 711,135 customers via the facility, while market leader BhartiAirtel Ltd. gained 650,599
State-run Mahanagar Telephone Nigam Ltd. and BharatSancharNigam Ltd. lost 40,366 and 573,142 subscribers, respectively
Source - http://online.wsj.com/article/SB10001424053111903918104576501403835000900.html
29. Bibliography
http://210.212.148.2/horizon/Mnp_VT_BRBR.pdf
TataTeleservices Ltd., Karnataka
http://ibnlive.in.com/news/mobile-number-portability-a-reality-from-today/140964-11.html
http://www.trai.gov.in
http://www.techmahindra.com/Documents/WhitePaper/MobileNumberPortability.pdf
30. Thank you