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Slide show on how to conduct a needs assessment prior to training.
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Needs Assessment
Michael Roberts, The Arizona Republic
Needs Assessment
A needs assessment is a process that describes adiscrepancy between the actual state of skills,knowledge or behavior and a desired state. Aneeds assessment describes the performance gapand in doing so determines the appropriate responseto improve performance.
A needs assessment describes where we are, wherewe want to be, and how to get there.
Learning objectives
• When and why to conduct a needs assessment
• Role of “the client”
• How to gather assessment information
• How to analyze the information
• How to link assessment to effective training
Rosie’s Diner
Rosie’s Diner
Reasons for poor performance
External / Setting
Org. / System issues
Incentives
Coaching / Reinforcement
Cognitive support
Tools
Physical environment
Internal / Person
Skills / Knowledge
Inherent ability
Why a needs assessment?
• Identifies problem or growth area
• Determines if training is the answer
• Roadmap for training & development
When to assess
1. Performance needs to change
2. Prior to organizational change
3. Performance is declining
4. Response to a training request
Who is the client?
Who requested help?
Why was the request made?
What results are expected?
Three layers of needs
Learning & work environment
Performance
Business
Hierarchy of needs
Business: Operational or strategic goals for the group,department or organization, expressed in clear,measurable terms.
Performance: On-the-job behavioral requirements ofpeople required for success, required to business goals.Describes what people need to do.
Learning & work environment: Skills, knowledge orattitudes and systems or processes that need to bedeveloped to enable successful performance.
Exercise: Find the needs
“Our photographers need to learn howto shoot and edit video.”
“Since we moved online operations intothe newsroom, our editors don’t knowwhich is the priority -- print or digital.”
Exercise: Find the needs
“Our photo editors are overwhelmedwith all the extra photos shot byreporters using digital cameras.”
“Our online producers also need to becopy editors on breaking news.”
Exercise: Find the needs
“Reporters still won’t post big storiesonline first. They want to save them forprint.”
“It’s important that assigning editorsthink more about and produce morecontent using alternative story forms.”
Assessment tools
• Interviews• Observations• Surveys• Reports• Work samples
• Tests• Comparisons• Best practices• SMEs•
Analysis
Learning & work environment
Performance
Business
Analysis
Can’t do: Train on skills, work environment
Don’t do: Train on attitude, values
Won’t do: Management issue
Training design
Behavioral objectivesGoals and standards
Learning objectivesSkills, knowledge, behavior, attitude
Find your needs
