Agenda

• Who we are?

• Using change management to resolve complex business issues

• Overcoming the challenge of harmonising policies between customers

• Using technology to your advantage

• How to increase value from HR Shared Services

Introduction to Air New Zealand

Cultural Transformation

Leadership DevelopmentCentre for Business Leadership

– 13 different programmes

– Leadership College

– Business in the Sky

– Walk the Talk

– Sales and Customer Service

– Business Wings

• “Test Flight”

In 2008…

300 sessions

1240 participants

Our wonderful BITS Graduates

Leadership Essentials,

Performance Excellence,

Leading through

Transitions, Leadership

Excellence…

Cultural Transformation

Investment Beyond Air New Zealand

• Superannuation

• Realise your Potential

• Staff Travel Enhancements

Won 3 of the 5 ASFONZ Communication Awards including the Supreme Award for Excellence

Some of our 64 RYP trainers

As of July 2009…

330 courses

6567 students completed

Cultural Transformation

Culture Groups / Initiatives

• Kotahitanga / site groups

• Concerts

• Zoo Doos

• Jungle Days

Air NZ Haka Challenge 2008

� Multiple systems - 5 HR Systems

� No/limited integration –regional’s, offshore $500k per annum synchronising data

� No organisation or position management

� Couldn’t handle complex collectives (EBA’s)

� No support for existing systems

� Rudimentary training & recruitment system

� No electronic T&A, manual processing of time records

Previous HR environment

• Version 8.8 now 8.9

• Global payroll product with New Zealand localisation

• Training administration

• E-Perform

• Remuneration

• Compensation history

• Employee Self Service and Manager Self Service

• Time and Labour

• UPK

• Medical scheme

• On the agenda

� CRM / HR Helpdesk/ Workforce planning

Technology Support

Results

• Cost per person per pay - $17 down to under $7• Outstanding payroll issues - <5 / 10,000• Time/Cost for changes/development• 100% availability• Full DR site – 30 sec mirror, 2 hours to resurrect• 1 source of data• Reduced the number of interfaces by 50%• Provided enhanced functionality• Little customisation• IT support costs down

What the?

1500 young people communicated through this portal. Highest number of trainees recruited since 2001 at 40% of cost of year before

20084000 15-17 year olds targeted with the campaign which will run for 3 years500 schools taking part across New Zealand. Teacher and parent buy in