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About Us
ConcordantOne Tech Pvt Ltd is a global technical consulting and support company.
Our competencies in domains like IT Infrastructure Management, Outsourcing Services, IT Infrastructure Implementation, Value-added Support has helped us to scale up as IT support partner of choice for international and multi-national companies in India and around the world.
www.concordantonetech.com
NOC much more than a help desk–NOC is not a Helpdesk
A lot of times there is a confusion in the companies in the market who have a general understanding about a NOC being a help desk and reducing its role and importance to a help desk.
Not to say that the role of a help desk is any day less than any other service, but there are certain differences that a company should understand while dividing roles and responsibilities for both the services.
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Help desk: A point of contact
In any situation of crisis your MSP customers can reach out to a help desk support with regards to their computers and office network problems.
The help desk will validate the issue, create a ticket and perform the primary troubleshooting steps for the customers if not resolved further escalate the ticket to the concerned person or department for further remediation.
NOC Help desk is more of a customer facing role.
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NOC: Proactive monitoring and management
NOC is a service where proactive monitoring and alert remediation takes place.
It is completely hidden and the daily maintenance task is performed in the background.
This is the RMM part of your MSP, where the NOC ensures that the backups are running the server performance is up to the mark, the proactive maintenance is performed and event log alerts are remediated within the specified SLAs.
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Our Help Desk supportincludes:Microsoft and Apple desktop operating systems
Thin clients and virtual desktop infrastructure (VDI)
E-mail applications and browsers
Microsoft Office and leading third-party applications
Limited hardware and network troubleshootingwww.concordantonetech.com
Printer installation and support
Mobile phones and tablets
User administration
Desktop performance problems
Virus and malware infections
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Our SolutionWith our NOC services use our Chat help-desk Add-
On and provide superior service that gives you higher profit margins.
Our help-desk interacts with end user on chat, which is available at the click of a button, then creates a ticket in your PSA, performs preliminary troubleshooting and passes on to NOC for remediation.
Thus increasing first contact resolutions and hence customer satisfaction.
www.concordantonetech.com
Contact UsNORTH AMERICA: +1-707-638-0903INDIA: +91-020-6978-4872DIRECT DIAL:+1-707-295-3985
US OFFICEConcordantOne Tech20 California Street, 7th FloorSan Francisco,CA 94111
INDIA OFFICEConcordantOne TechOffice no 193, JanwadiNear Mafco CompanySenapati Bapat RoadPUNE
www.concordantonetech.com
