1. Observational Assessmentswww.questionmark.comCopyright
1995-2011 Questionmark Corporation and/or Questionmark Computing
Limited, known collectively as Questionmark. All rights
reserved.Questionmark is a registered trademark of Questionmark
Computing Limited. All other trademarks are acknowledged.
2. What are Observational Assessments? Observational
assessments provide a mechanismfor an observer to assess a
participant For example, a participant might be observed andrated
on Performance of a specific task or procedure Knowledge
acquisition and application Demonstration of skills/abilities that
traditionalassessment may be less reliable in measuring Copyright
1995-2011 Questionmark Corporation and/or Questionmark Computing
Limited, known collectively as Questionmark. All rights
reserved.Slide 2Questionmark is a registered trademark of
Questionmark Computing Limited. All other trademarks are
acknowledged.
3. Observational assessment vs.traditional quiz, test or
examTraditional assessment Participant is presented withquestions
for direct responseObservational assessment Observer is presented
withquestions to rate participantsknowledge, skills and abilities
Copyright 1995-2011 Questionmark Corporation and/or Questionmark
Computing Limited, known collectively as Questionmark. All rights
reserved.Slide 3Questionmark is a registered trademark of
Questionmark Computing Limited. All other trademarks are
acknowledged.
4. If assessing performance of a task, observertypically rates
participant in three areas:Performing PreparationWrap Up the
taskCopyright 1995-2011 Questionmark Corporation and/or
Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of
Questionmark Computing Limited. All other trademarks are
acknowledged.
5. Typical workflow for observerMonitor/observer logs inSelects
assessment Selects participant to be observed Answers/submits
responses to questions Results/feedback reported to
stakeholdersCopyright 1995-2011 Questionmark Corporation and/or
Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved.Slide 5 Questionmark is a registered trademark
of Questionmark Computing Limited. All other trademarks are
acknowledged.
6. Monitor/observer logs in
7. Selects assessment
8. Selects participant to be observed
9. Answers/submitsresponses toquestions
10. Feedback to Participant on PerformanceResults/feedback
reported tostakeholders
11. Mobile devices Mobile devices such as tablets and smart
phonesare ideal for delivering observationalassessments Copyright
1995-2011 Questionmark Corporation and/or Questionmark Computing
Limited, known collectively as Questionmark. All rights
reserved.Questionmark is a registered trademark of Questionmark
Computing Limited. All other trademarks are acknowledged.
12. The same assessmentthat is delivered ontraditional laptop
can bedelivered via a handheldmobile device such asiPad, iPhone or
Androidphone/tablet
13. Example applications of
ObservationalAssessmentCertification Observational assessments can
be used as critical components of the certification process in some
cases arerequired by regulatory authorities.ProcessPerformance orAn
organization has delivered a training course to its employees and
is now evaluating its effectiveness. Byobserving and monitoring
behavioral changes in the workplace before and after the training,
the organization willlevel 3 be able to assess the changes caused
by the training and evaluate the return on investment
gained.assessment:Medical and Medical and dental schools make
extensive use of observational assessments such as the Objective
StructuredClinical Examination (OSCE).Dental Schoolexams:Equipment
Observational assessment can be used to record and rate operators
skills, abilities, safety practices andadherence to required
proceduresoperation:Customer ServiceWorkplace Assessments can also
be used to evaluate retail sales and customer service staff on how
well theycope in different situations to assess where additional
training is required or where personnel excel.evaluation:Driving
schoolA driving school examiner observes and rates the license
applicant against several pre-elected tasks, such asparking,
observation and awareness.examiner: Copyright 1995-2011
Questionmark Corporation and/or Questionmark Computing Limited,
known collectively as Questionmark. All rights
reserved.Questionmark is a registered trademark of Questionmark
Computing Limited. All other trademarks are acknowledged.
14. Questions?More information:
http://www.questionmark.com/go/observationalCopyright 1995-2011
Questionmark Corporation and/or Questionmark Computing Limited,
known collectively as Questionmark. All rights
reserved.Questionmark is a registered trademark of Questionmark
Computing Limited. All other trademarks are acknowledged.