OCTASHOP'S E-COMMERCE PROPOSITION

About Us About the company

• 9 Years Old company, promoted by serial technopreneurs.

• 200 plus expert resources with Offices in Mumbai. Gurgaon & California.

• Worked with leading e-retail & e-commerce businesses in the past 9 years.

• Offering Technology, Consulting, Development, Services. Now offering End to end managed E-com services

• Have brought 20+ large scale online retail properties to life. Have operated online retail technology practice, where we consult, Manage, Develop, Support complex & disparate B2B, B2C, SaaS, GC / DC redemption systems etc.

• 360° e-Retail Expertise.

• Virtual Commerce Focus.

Our Clients

Managed Service Order - Delivery - Payment

LOGISTICS FLOW CHART

SIMPLIFIED COURIER RATESDomestic Courier Charges :- AIR

Domestic Courier Charges :- SURFACE

MANAGED SERVICE FEES

ADDITIONAL SERVICES WE CAN OFFER: • Providing a Toll free number for the Company and forwarding those calls

to us. Our Customer Service Team will ensure that people who call want to talk to a live person, not a fake "recorded robot. We shall explain how the after sales service will be provide by the Company.

• Reliability is one of the keys to any good relationship, and good customer service is no exception. If we (commit) say, “Your (name the order) will be delivered on Tuesday”, OctaShop Logistics Team will well ensure it is delivered on Tuesday. Otherwise, don't pay for it, take it free.

• OctaShop Customer Service team will always let customer talk first. Show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

• No one likes hearing complaints, and many of us have developed a reflex shrug, saying, "You can't please all the people all the time". Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and help businesses to reap the benefits of good customer service.

• OctaShop Customer Service team requires an email address on the Company Login. We will be sending mails to the buyers so that future communication can be done via emails. Imagine the advantage customer speak to a Toll Free and the order for a GKK or simply the details of a complaint is mailed back. It will assure confidence and will generate word of mouth.

• OctaShop Customer Service team can create the Company Facebook Wall wherein we shall add these buyers, and give the admin access to the the Company Management team.

• OctaShop Customer Service team will call, not a fake "recorded robot will speak and update status of the order at every check point. In case the parcel needs to be parked at the destination courier agency office arrangements will be made. Our motive - be helpful - even if there's no immediate profit in it.

• Regular training of our customer service staff will be always done also if training can be conducted by the the Company Team will be highly appreciated. Maybe get an opportunity to interact with the warehousing people of the Company if required.

• Managing effective relationships with courier agencies has become increasingly important in the era of constrained resources and global competition. Even if service structures and tools are in place today, they’ll likely need to be different tomorrow. Instead, Our managers want relationship with the Company Team to be long-term. And so, strategic decisions regarding the courier agencies will be taken whenever required, so that outstanding service continues to work its magic on customer loyalty.

ADDITIONAL SERVICES WE CAN OFFER:

• Provide supplemental information at the end of the report if it will help. Our weekly report would be long enough to accomplish its purpose. OctaShop Managers will anticipate questions and objections and provide proactive responses. t The report would flow easily from point-to-point. Lead the reader through a logical progression of the topic from beginning to end. First point would naturally flow into the second and so on. The weekly report would be visually appealing to the readers. Just by scanning it the the Company Management Team will get a sense of what we’re saying in headers and sub-headers.

• Practical & Personal experiences are invaluable and if it is gained by visiting warehouses, meeting the service quality team would enhance and improve our learning, understanding and knowledge. Since activities in the field are never limited to one discipline or aspect, they will always broaden awareness and emphasize connections between ideas and practical realities. Field studies and on field activities could give OctaShop Customer Service team a chance to interact with the the Company team and maybe both can share their experience with each other. For us sharing what customers feel and listening to the experiences of online buyers, could turnout to be a brainstorming session altogether. Besides, for OctaShop Customer Service team personally experiencing the environment, interacting with the warehousing team personally, engaging in the activities at the factory site, working with the quality processes team of the Company will be first hand learning.

ADDITIONAL SERVICES WE CAN OFFER:

THANK YOU!!

Sanjeev KumarSanjeev.skumar@anmsoft.com

+91-9811905925