Embed Size (px)
DESCRIPTION
Chris Miller chaired the Crisis and Risk Communications Forum, 3 September 2013, Melbourne, Victoria, Australia. These are her opening remarks
Citation preview
Helping build business resilience 0416 113 250 [email protected]
OVERVIEW •HOUSEKEEPING •WHERE FROM & TO •WHY? •TIPS
Helping build business resilience
Crisis communications during 1974 Brisbane Floods
4
How long from the sea wall tail strike to first tweeted this photo of the Asiana crash? Less than a minute!
A Google Marketing Executive
8
How long before first passenger tweeted photo?
Within minutes!
9
http://news.yahoo.com/blogs/news/asiana-plane-crash-video-170857047.html#/comics/
From across San Francisco Bay, Fred Hayes was videoing takeoffs & landings including Asiana 777 crashing
Same day posted on Yahoo
SOME TIPS • MONITORING • PREPARATION • LEADERSHIP • PRACTICE!
