OPERATION SMILE INTERNATIONAL 179 medical missions to treat 17,143 patients in 37 countries in 2013 Operation Smile GIFTS ACKNOWLEDGED PROMPTLY & ACCURATELY CDS Global TURNAROUND TIMES GUARANTEED TO MEET CLIENT NEEDS MERGING ONLINE AND OFFLINE DATA WITH CDS GLOBAL’S RAISER’S EDGE TM PLUG-IN EFFICIENT GIFT PROCESSING Every 3 minutes a child is born with a cleft lip or palate. That is 1 in 700 births. OPERATION SMILE CANADA’S CDS GLOBAL SOLUTIONS: RESULTS Data specialists delivered regular data transfers Precise reporting Scalable set of services Rapidly processed donations Trained call centre agents Donations processing & direct mail REASONS TO SMILE Operation Smile Canada Saves Children and Saves Costs with CDS Global Operation Smile Canada case study available at cds-global.com/Op-Smile DONOR Offline Data Files RAISER’S EDGE Online Donor Data RAISER’S EDGE Plug-In Merged offline & online data CDS Global Donor conveys gift by phone or mail Donor relationships • More accurate data capture • Elimination of duplicate files • Consolidated on- and off-line data • Expert representatives Operation Smile targets fundraising appeals based on donor data DONOR 360 º TWO AREAS OF SIGNIFICANT IMPROVEMENT 1 Our aggressive direct-mail growth and the ability to handle it was causing concern.” Operation Smile Canada needed solutions that could expand as the organization grew. ey gained conﬁdence in CDS Global’s scalable solutions and solid foundation: “CDS Global knows how to process mail, and they know security. – Patricia Vidov Director of Operations Operation Smile Canada Centralized services • More convenient • More efficient • Less overhead cost • More adaptable 2

Operation Smile Canada Unifies Donor Data with CDS Global [Infographic]

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Did you know that every three minutes a child is born with a cleft lip or palate? That is one in 700 births. Operation Smile Canada, part of the worldwide network of Operation Smile branches, works to provide free surgeries to these children in need. To support their mission and fundraising efforts, Operation Smile Canada relies on CDS Global for business solutions including: • Donations Processing and Direct Mail • Call Centre Services • Reporting • Regular data transfers of offline data into their Raiser’s Edge™ database. CDS Global has helped Operation Smile Canada improve their donor stewardship activities and centralize many of their core business processes. Check out our infographic below based on the Operation Smile Canada case study, for an illustrated view of the solutions CDS Global provided, and the benefits Operation Smile Canada saw. For more on how we can help your nonprofit, visit: http://cds-global.com/industries/nonprofit Twitter: @CDSGlobalNP

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Page 1: Operation Smile Canada Unifies Donor Data with CDS Global [Infographic]

OPERATION SMILE INTERNATIONAL179 medical missionsto treat 17,143 patientsin 37 countries in 2013

Operation SmileGIFTS ACKNOWLEDGEDPROMPTLY & ACCURATELY

CDS GlobalTURNAROUND TIMES GUARANTEED TO MEET CLIENT NEEDS

MERGING ONLINE AND OFFLINE DATA WITH CDS GLOBAL’S RAISER’S EDGETM PLUG-IN

EFFICIENT GIFT PROCESSING

Every 3 minutes a child is born with a cleft lip or palate.That is 1 in 700 births.

OPERATION SMILE CANADA’S CDS GLOBAL SOLUTIONS:

RESULTS

Data specialistsdelivered regular

data transfersPrecise reporting

Scalable setof services

Rapidly processeddonations

Trained callcentre agents

Donations processing& direct mail

REASONS TO SMILEOperation Smile Canada Saves Children and Saves Costs with CDS Global

Operation Smile Canada case study available at cds-global.com/Op-Smile

DONOR

Offline Data FilesRAISER’S EDGE

Online Donor Data RAISER’S EDGEPlug-In

Merged offline

& onlinedata

CDS Global

Donor conveys gift by phone or mail

Donor relationships• More accurate data capture• Elimination of duplicate files• Consolidated on- and off-line data• Expert representatives

Operation Smile targets fundraising appeals based on donor data

DONOR

360º

TWO AREAS OF SIGNIFICANT IMPROVEMENT

Our aggressive direct-mail growth and the ability to handle it was causing concern.” Operation Smile Canada needed solutions that could expand as the organization grew. �ey gained con�dence in CDS Global’s scalable solutions and solid foundation: “CDS Global knows how to process mail, and they know security.

– Patricia VidovDirector of OperationsOperation Smile Canada

Centralized services• More convenient• More efficient• Less overhead cost• More adaptable