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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
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MondayFebruary 27th
2017Oracle Building
54 Maxwell Drive
Woodmead Johannesburg
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Insert Information Protection Policy Classification from Slide 12
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
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09:30 – 11:30Put yourself in the
customer’s shoes: hands-on journey mapping
Constructing the initial map
Where are the areas of opportunity and challenge?
Where can you add value?
AGENDA
08:30 – 09:00Arrival and Registration
09:00 – 09:30Journey Mapping – the concept: what is a map and why is it valuable – reimaging the customer
experience
11:30 – 12:00Analysing map results: identifying key journey moments that matter
Positive and Negative
Where the brand promist meets the customer’s
expectation
What are the next steps?
27th February, Oracle
Woodmead Johannesburg
CX JOURNEY MAPPING WORKSHOP
This event will provide a high impact, hands-on introduction to the Journey Mapping technique. Experienced facilitators will be
hosting this interactive three-hour session, with the emphasis
on how you can apply the methodology to your own operational environment.
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
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NEXT STEPS
The workshop is presented free of charge to existing
customers. To register your interest in attending, please contact:
Lance Peppler
083-634-9817
