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Organization for Organization for QualityQuality
By. Henmaidi, PhD.By. Henmaidi, PhD.Industrial Engineering, Andalas University, IndonesiaIndustrial Engineering, Andalas University, Indonesia
Based on Quality Planning and Analysis by JuranBased on Quality Planning and Analysis by Juran
Evolution of Organization for Evolution of Organization for QualityQuality
1980s:1980s:4 major trends:4 major trends:
QM tasks were assigned to functional QM tasks were assigned to functional line, rather that quality departmenline, rather that quality departmen
Scope of QM was broadenScope of QM was broadenMajor expansion in the use of quality Major expansion in the use of quality
teamsteamsAuthority to make decission was Authority to make decission was
delegated to lower levelsdelegated to lower levels
Coordination of Quality Coordination of Quality activitiesactivities
Coordination of controlCoordination of control Coordination of creating changeCoordination of creating change
Parallel organization: for non routine, Parallel organization: for non routine, unusual programs of chane: exist in unusual programs of chane: exist in addition to and simultaneously with the addition to and simultaneously with the regular organizationregular organization
Example: Quality Councils, quality Example: Quality Councils, quality improvement project teams, quality improvement project teams, quality circles, bussiness process teams.circles, bussiness process teams.
Tomoorow: A company without Tomoorow: A company without wallwall
Organization by functional Organization by functional department:department:Clear responsibilitiesClear responsibilitiesEfficient within a functionEfficient within a function
But create wall between departments.But create wall between departments.
What’s about the future?What’s about the future?
Discuss!Discuss!
What are the role of:What are the role of:
Role of Upper management?Role of Upper management?Middle management?Middle management?Work forceWork forceTeamsTeams
Quality CirclesQuality Circles
Discuss: How does Quality circles Discuss: How does Quality circles work!work!
How to implement it in a service How to implement it in a service organization? Example: A universityorganization? Example: A university
Continuous ImprovementContinuous Improvement
Represents continual Represents continual improvement of process & improvement of process & customer satisfactioncustomer satisfaction
Involves all operations Involves all operations & work units& work units
Other namesOther namesKaizen (Japanese)Kaizen (Japanese)Zero-defectsZero-defectsSix sigmaSix sigma © 1984-1994 T/Maker Co.
Shewhart’s PDCA ModelShewhart’s PDCA Model
4.Act 1.Plan
3.Check 2.Do
Identify the improvement and make a plan
Test the planIs the plan working
Implement the plan
Employee EmpowermentEmployee Empowerment
Getting employees involved in Getting employees involved in product & process product & process improvementsimprovements85% of quality problems are due to 85% of quality problems are due to
process & material process & material TechniquesTechniques
Support workersSupport workersLet workers make decisionsLet workers make decisionsBuild teams & quality circlesBuild teams & quality circles
© 1995 Corel Corp.
Quality CirclesQuality Circles
Group of 6-12 employees from Group of 6-12 employees from same work areasame work area
Meet regularly to solve work-Meet regularly to solve work-related problemsrelated problems4 hours/month4 hours/month
Facilitator trains & helpsFacilitator trains & helps
with meetingswith meetings
© 1995 Corel Corp.