Embed Size (px)
DESCRIPTION
More on ways to practice our negotiation skills so our great UX designs will see the light of day. It proposes that UX Designers strengthen our cognitive flexibility, learn basic negotiation skills, and anticipate conflict and practice how to get through it.
Citation preview
Organizational Parkour The Negotiation Game
Joan Vermette Content Strategy Director Mad*Pow
Welcome to Infocamp
Welcome to Infocamp
Welcome to Meaningcamp
Welcome to Meaningcamp
Welcome to PEOPLEcamp
All of us do our work in ORGANIZATIONS
ORGANIZATIONS can throw up
barriers
Size Size of mission Amount of risk Accountability
ORGANIZATIONS CULTURE
Hierarchy Autonomy
Collaboration Work/life balance
ORGANIZATIONS CULTURE
PERSONALITIES
Skill bases work attitudes
optimism/pessimism competitiveness
preparedness
ORGANIZATIONS CULTURE
PERSONALITIES KNOWLEDGE
Info consumers Info creators Non-experts
What is parkour?
Georges Hébert “Être fort pour être utile.”
What parkour looks like
“Parkour is the attainment of
“Parkour is the attainment of
“Parkour is the attainment of human freedom through the built environment”
“Built environment” = Organizations
But it’s all okay…
Because the difference between this…
And this…
I wouldn’t worry about it none. It was my own dream and they’re only in your
head…
Attitude
Practice
You practice so you can invent. Discipline? No…
The joy of practicing leads you to the celebration of the creation
Parkour artists learn three ways
Strength training Fundamentals Obstacle courses
Parkour artists learn three ways
Strength training Fundamentals Obstacle courses
And so can we
Strength Training for us
Observation
Strength Training for us
Observation = mindfulness
Strength Training for us
Empathy
Strength Training for us
Empathy = poly-empathic
St Sebastian, the patron saint of design thinking
St Sebastian, the patron saint of design thinking
St Sebastian, the patron saint of cognitive flexibility
Cognitive flexibility: The mental ability to think about multiple concepts simultaneously.
Cognitive flexibility: the Stroop Test
RED
GREEN
BLUE
Fundamentals
Standard vaults, leaps, rolls…
Fundamentals for us
NEGOTIATION
Principled Negotiation
Principled Negotiation § Separate the people from the problem
Principled Negotiation § Separate the people from the problem § Focus on interests, not positions
Principled Negotiation § Separate the people from the problem § Focus on interests, not positions § Invent multiple options looking for mutual gains before
deciding what to do
Principled Negotiation § Separate the people from the problem § Focus on interests, not positions § Invent multiple options looking for mutual gains before
deciding what to do § Insist that the result be based on some objective standard
Obstacle Courses
A parkour park
Obstacle Courses for Us
Role Playing Game
1A Client Role
1B UX Role
Story Game
The story of a project
Project brief
Project brief § Modifying content and adding a new mini-application to an
existing web property for a large company
Client Statement
Agency Statement
Statement of Work § Upfront research, including
§ reviewing internal documents § stakeholder interviews § user interviews.
§ Design Studio workshop § Wireframe initial key screens § Detailed wireframes of all the flows
The Cards § The script of the story is on a deck of
cards. Each card is a part of the story in the process of creating a deliverable.
Anatomy of a game card
The object: create deliverables § The object of the game is create
deliverables by playing cards in order.
§ Some of the cards the team needs
are in the clients’ hands, some are in the UX team’s hands.
Timing and Game Play § The game is in three phases:
§ Discovery: Deliverables 1 – 4 § Research and Design Studio Workshop: Deliverables 5 - 8 § Design: Deliverables 9 - 10
§ Each phase takes 20 minutes, depending on the size of the teams.
Want to PLAY?
In summary § Conflict and communications issues are not the things
*interfering* with our jobs – understanding them IS our job
§ We can practice getting better at dealing with them, three ways: § Strengthen our core cognitive skills § Learn the fundamentals of negotiation § Recognize what issues continually arise in your work, and
prepare for them.
Questions?
