Embed Size (px)
Citation preview
we are
When you choose eDataMine, you are assured advantages of strong business differentiators in terms of domain
expertise, quality, scalability, technology as enabler and high security & client confidentiality.
When clients outsource to eDataMine, they are a guaranteed
Time based quality assured service
Flexibility to scale up almost double its capacity at a short notice
State-of-the-art infrastructure
Up to date Technology Platform
Skills to deliver in real time
Highly Integrated process discipline
Fine balance between personalization and standardization
Best of the breed network security
Our Services
■ Data Processing
■ Scanning & Indexing
■ Web Research
■ Transcription
■ TeleMarketing
■ Virtual Staffing
■ Forms Processing
■ Personalized Mailings
■ Design & Desktop Publishing
who
An increased bottom line, when combined with quality-centric processes results in growth. Our growth story has
been no less dramatic: from a 10-person team in 2007 to a company that’s bubbling with creativity and zest, with
multi-functional teams in multiple locations working together as an extended arm of your business.
eDataMine is committed to providing ongoing value to our customers. We leverage technology and implement
best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from
global locations enabling customers achieve their business goals.
eDataMine will be a partner of choice by providing value to enable our customer’s long-term sustainable growth.
Fast turnaround of project work
Cost savings and increase in revenue
Significant improvement in the productivity of your business
ISO 9001 certified locations for assured quality standards
Robust resource planning and retention mechanisms to ensure continuity
A Customer Engagement team to serve our customers 24 hours a day
A dedicated team that is focused on Project Management and Transitions
A Quality evaluation team to ensure Contract and Project metrics are
followed
Businesses of all sizes, apart from facing the essential
challenge of cost reduction, increasingly look to derive
better value through long term and strategic
association. eDataMine, amidst growing competition &
ever mushrooming fringe players, has emerged a
consistent player in the field of outsourcing by
exceeding the client expectations of cost reduction.
eDataMine BPO is recognized by its clients that has
transitioned from a “cost-saving solution” to long term
association as “problem solving” & “critical decision
making” partner.
eDataMine cuts short and simplifies a long and
complicated process through its decades of
experience in providing BOT model of Delivery to its
clients spread across the globe. eDataMine has an edge
over others in BOT model of delivery because of its
inherent strengths that also differentiates it from other
Outsourcing companies.
The eDataMine model is based on the standard models
but on a highly refined metrics
Time & Material Model
Dedicated Human resource
Turnkey project model
Client specific model
businessmodel
outsourcingprocessbusiness
The BPO division comprises of highly dedicated and motivated team of 200 FTE working in 3 shifts. The division
serves it clients through various Business Process Optimisation activities, processes and services.
Data Entry : Entry of data from scanned images,
printed hardcopies, manuscripts, websites, eBooks,
business cards, catalogs, and other various types of
forms and documentation.
Form Processing : Check processing, insurance
claim forms, medical forms, market research forms,
rebate forums and surveys & questionnaires.
Data Conversion : Utilizing the latest technology,
converting data from one format to another such as
book conversions, XML, HTML, OCR and document
conversion.
Web Research : Provide solutions to different
industries and businesses in data mining, database
building, market research, web survey and analysis,
and enhancement of customer lists.
Personalized Mailing : Personalize your cards by
scripting name, choice of verse, written addresses and
marketing mails. Personnel specializing in cursive
writing and calligraphy work on the project.
Scanning / Indexing : Document scanning in wide
formats, microfiche, microfilm, aperture cards, image
processing. Catalog all your essential documents with
eDataMine.
Our Services
Legal
Education
Automotive
Healthcare
Logistics
Manufacturing
Publishing
Retail
Telecom
Industry Verticals Served
...and more
Transcription : Wide range of customized
transcription services including business transcription,
digital transcription, legal, financial, media and medical
transcription.
Internet Marketing and Support : Post your
advertisements and product information on Craigslist,
Kijiji, Facebook, MySpace and other social media and
social book marking sites to boost your Internet
marketing activities.
DTP : The construction of the layout and the formatting
of any printed documents prior to the actual printing.
Typesetting, page composition and image handling.
Virtual Asistant : Personal assistant of client, from an
Graphic Designing :
offshore location.Working 8 hours a day dedicatedly
for the client and executes the tasks assigned to
him/her. Saves a lot of time and money Printing,
Handwriting, Mailing
eDataMine delivers powerful and
unique graphic designs & print designs keeping your
company’s brand image in mind. Our skilled graphic
designers work closely with our customers to produce the
perfect layout, color palette, typography and design
elements that turn your concept into reality as well as
enhance your brand value.
Telemarketing : It allows you to communicate with
key decision makers within your target market who
have a need for your product or service, generating a
consistent stream of new sales opportunities.
Our telemarketing campaigns are structured to suit
your business needs and the outcomes you require,
including:
Appointment Setting
Lead Generation
Lead Nurturing
& controlprocessquality
LEGEND
TL - Team Leader
OCR - Optical Character Reading
QC - Quality Control
Data Validation - Filling Suburb
Names & Zip codes
Quality Process
QC&Data Validation
(Rectify Errors)
Auditing
(Checking Errors)
Backup
Client
Status Report
Final Status
Report by TL
Dispactch
(Upload file / send
file via email)
Input Data
Data Entry(OCR)
Y
N
7
Processes certified and validated by the International Standards Organization drive the quality framework at our
organization. The idea of “Quality at Every Stage” is what drives every project schedule here at eDataMine. Every
project, every document and every proposed methodology is put to rigorous testing and review across the services
we operate. Every designer, operator, and engineer knows what to do, how to do it, and when to do it—there are no
assumptions, because everything is documented in pre-approved formats. These formats undergo dual-level screen-
ing before they are passed on to the floor, along with recommended workflows. Every delivery is checked against a
pre-agreed checklist to ensure compliance with quality targets.
Security
The offices of eDataMine are quarantined and random
checks are carried to guard against any violation of
guidelines
Strict Non - Disclosure and Non - Compete
Agreements binds all employees
As per project requirement, project related specific
information is shared only with the resources
working on the project
Entry of unauthorized person in building premises is
strictly prohibited
Adequate security personnel are present in building
to guard the property
No unauthorized access is allowed in the system
area unless absolutely essential
Nothing can be taken inside / outside the premises
without written permission
Privacy
All data and information provided by client are
confidential and strictly the property of client
eDataMine ensures that neither the company nor the
staff working on the project will disclose to any third
party without the prior consent of an executive
officer of the client, any information relating to the
business of the Client directly or indirectly
All raw data, directories, print outs, processed data
and finalized product will solely be the property of
client
After the data is approved by the client, eDataMine
destroys all raw and processed data, unless
otherwise specified by the client
conf identiality
Client confidentiality is of utmost importance to us and sets us
apart from others. Our networks are secured by market
leading security solutions, both at the perimeter and at
endpoints, to strictly protect data and client information.
Throughout our 5 years of experience, there has never been
a security issue. It consolidates our position and trust with our
clients especially when security breaches in the present times
are rampant.
At eDataMine, we are sensitive to customer
concerns and ensure absolute con�dentiality &
privacy of any information that is given to us.
Customers can specify their preferred mode of
contact with us, and we will not disclose their
identity without their express or written consent.
