Embed Size (px)
DESCRIPTION
To attract more customers, you need to follow some tactics of how to keep your customers happy this busy season with great customer service, how to handle post order problems and also how to keep your seller account secure.
Citation preview
Part II – Holiday Selling Tips That No Seller Will Share With You! Sell All The More Stuff On Amazon This Holiday Season
www.obvainc.com
Objectives of this PresentationIntroduction
Keep your customers smiling by great customer service
Take care of your customers all through -– post order customer service
Keeping your seller account secure
Who are we?
What we believe?
What we do?
How we work?
What we can do for your store?
Working Model
Thank you!
Introduction
->> In our previous post Holiday Selling Tips That No Seller Will Share With You, I discussed on how we can attract more customers to the store during holiday season.
->> In this post we will discuss on How to keep your customers happy this busy season with great customer service?How to handle post order problems ?How to keep your seller account secure?
Keep your customers smiling by great customer service
You may have attractive offers for your listing. What if when you store has high negative feedback ratio? You will surely losing your customer.
Customer feedback is very important for any business, and all the more important for online stores like Amazon where it is transparent for anyone to see.
So you use some creative ways to attract more positive feedback from your customers.
Take care of your customers all through – post order customer service
->> There is a higher probability of lost rate during holiday season due to large amount of volume the shipping companies get.
->> Here are the three ways you can follow to keep your customers happy and make them your long term buyer.
CancellationsProduct not received-Item reached damaged –
Cancellations
->> If your buyers orders by mistake and wants to cancel the order, do it as per your customer’s request.
->> This would increase her trust and will also avoid unnecessary feedback.
Product not received->> During holiday season, the lost rate may be high. Hence it is good to inform your customers with the full shipping details.
->> If your customer didn’t receive her item, you can check tracking details and if you feel it is lost in transit, you can offer her refund/ replacement based on you customer’s preference.
->> Always give importance to your customer’s preference. This would turn her as your repeat customer
Item reached damaged ->> It is better to write a clear return policies for your store.
->> So when customers come for damaged items you can offer them suitable solution based on the return policy.
->> Our post on How to write a profitable return policy helps you write a better return policy for your business.
Keeping your seller account secure->> Start updating your software which you use for security on a regular basis.
->> Update your system with security softwares or operating system and also download their security patches inorder avoid phishing, spamming, hacking etc..
->>Make sure go directly to the Amazon.com website to make any changes to your seller account.
->>You do not want to be stuck with a fraud and loose money when your goal is to make more money on eBay.
ConclusionFollow these tips in this coming holiday season to keep yourself and your customers happy!
If you feel you do not have time to manage all these tasks, please contact us today!.
We do complete store outsourcing services for our Amazon and eBay clients. Like our Facebook fan page and follow us on Twitter to get more updates on Amazon and eBay selling.
What we do?
Reliable and quality services at an affordable budget,
for your
• Amazon Online Stores
• EBay Online Stores
Services can be full time, part time and project based Choose the type of services Pay only for what you have used
eBay Store VA ServicesWe offer complete eBay Store Virtual Assistant Support so that
you can delegate and relax. Our services include –
Internet Research – Product, Price, and Competitors Writing & promoting your listings Order and inventory management Customer Service, Invoice, Feedback and Claim Documentation and reporting Blogging and Social Media Any other tasks that your online store might need done!
What we believe in? Complete eBay store outsourcing Reduce your operation costs &worries High quality service with efficiency Strict TAT followed Adding value to our clients’ business Flexible Service Integrity
We don’t work for your competitor stores in same product
Our Client
Outsourcing manager
Internet Research Expert, Social Media Expert, Admin Tasks, Blogger, Customer Service, Online Store Manager
Training
Updates
Reporting
Feedback
How we work?
Single service or bundle of services for cost savings
One point of contact
Always contactable
Feedback based approach
Regular reporting
Flexible reporting structure
Back up Virtual Assistant at no extra cost
You Only Pay for what you use
Working Model
Retainer Packages 10hrs/week 20hrs/week 40 hrs/week Or more
Project based outsourcing
Starting from 10 hr projects
You only pay for what you use
We roll over un-used hours for a month
Try us today! We are risk free..
Lets get started!
Step 1- Email us
Step 2 – Our Outsourcing Manager contacts you. We understand what
you need.
Step 3 – We start work!
