Performance ThinkingBased on Six Boxes Performance thinking

Iowa Quality Center Network Meeting

What is Performance Thinking? Behavior Work outputs Business

Results

Behavior Work Output

Business Result

The Goal – Improve Performance

Minimum Average Star

Upside Potential

Performance Chain

Behavior Influenc

esBehavior Work

OutputsBusiness Results

http://www.sixboxes.com/Performance-Chain.html?

Focus on Work Outputs

A product of behavior, NOT behavior A thing - Noun or noun phrase Countable one at a time Can use “a”, “ an” or “the” before it Meaningful as a plural noun Valuable contribution to the

organization

Behavior Influenc

esBehavior Work

OutputsBusiness Results

“Widget” (tire, tractor, seed)

P&L Report Safety Reduced Errors Home Run Meeting

Yes

Yes No No Yes No

Possible Work Output Yes/No

Check & Confirm – Work Outputs

Identify Work Outputs – Customer Diagram

Performer

Your Boss

CFO

ITEngineerin

g

Employees • Financial Report• ROI Calculation Sheet

• Monthly Report• Strategic Plan

• Project Charter• Project specifications

• Technical Specifications

• Training Class• Newsletter• Tuition Assistance

Customer Diagram Example

Build a Customer Diagram

Characteristic of the work output Easily agreed on Specific and concrete Aligned with Business Results,

Customer Requirements and/or Org Values

5 or fewer NOT a behavior

Criteria for a “Good” Work Output

6 Boxes

Environment

Individual

Behavior Influences Behavior Work

OutputsBusiness Results

http://www.sixboxes.com/Six-Boxes-Model.html?

Example

Behavior Influences Behavior Work

OutputsBusiness Results

6 Boxes

Reported in: P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54

35.3% 29% 11.3%

10.5% 7.5% 6.3%

Behavior Influences Behavior Work

OutputsBusiness Results

P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54

C. Binder, The Six Boxes®: A Descendent of Gilberts Behavior Engineering Model. Performance Improvement, 1998, 37(6), p 48-52

C. Binder, What’s so New about the Six Boxes® Model?. White paper from the Performance Thinking Network, www.sixboxes.com

C. Binder, A View from the Top: Human Performance in Organizations. White paper from the Performance Thinking Network, www.sixboxes.com

References