Upload
celeste-merryman
View
1.587
Download
0
Embed Size (px)
DESCRIPTION
This is a presentation given at the 2008 KM World conference in San Jose, CA.
Citation preview
KM World 2008 Celeste Merryman, NASA Jet Propulsion Laboratory
1 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
NASA's "birthday" is October 1, 1958
2 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
NASA's mission is to pioneer the future in space exploration,
scientific discovery and aeronautics research.
Taking astronauts and scientists into space.
KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075 3
Bringing the Universe down to Earth.
KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075 4
This Hubble image depicts the delicate filaments debris from a stellar explosion in a neighboring galaxy.
Imag
e Cred
it: Im
age Cred
it: NASA
, The
Hub
ble Herita
ge Tea
m (S
TScI/AURA
), Y.‐H
. Chu
(UIUC), S
. Kulka
rni (Ca
ltech
) and
R. R
oths
child
(UCS
D)
KM Pain Points for NASA Geo
grap
hica
lly Dispe
rsed
• 10 centers in 8 state
• Plus many other facilities
• 18,722 civil service1; 43,500 contractors/others2
• Constellation Program work is shared across all NASA centers
Aging
Workforce
• Long duration projects mean a high probability of team turn over
• Ave age1=46.4 • Ave federal service1= 17.9 years
• Eligible for Retirement1 in ’07=328
Mission
Trans
ition
• Focus from Shuttle to Constellation means changes to buildings, workforce, contractors, and budget
• A 4 year gap between programs too!
5 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
1 As of August 2008, http://wicn.nssc.nasa.gov/ 2 Data as of June 2006, FAIR 2006
1 For civil servants only, http://wicn.nssc.nasa.gov/
About NASAsphere
Sphere: as in shape and circle of peers
Grew from 78 to 295 in 60 days via colleague invites
6 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
NASAsphere Benefits
Accelerates communication and
problem solving, creating peer‐to‐peer
communication capability
Captures individual knowledge worker know‐how for reuse by many,
creating collective intelligence
Creates peer‐to‐peer communication in context, deepening understanding
for decision making
7 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
The Radar O'Reilly Effect
8 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
Topic!
Knowledge Worker!
Knowledge Worker!
Knowledge Worker!
Knowledge Worker!
Knowledge Worker!
“The network of a
conversation
spreads based on
its topic rather
than by person-
to-person
sharing.” ~
NASAsphere
participant!
How NASAsphere Works
9 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
How NASA Used Online Social Networking for Business
Sharing a “day‐in‐the‐life” of a NASA scientist
Asking where to find critical information and data to support NASA tasks
Presenting and vetting ideas to NASA’s collective intelligence
Enhancing the employee directory with interests, expertise, and contact information
10 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
Tags Used
KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075 11
Yes We Overcame the Radar Effect
12 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
93% of answers were by people from a different
NASA center
Questions and Answers
Lots of people supporting NASAsphere content
Our NASAsphere Pilot Experience
KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075 13
Some Suggestions
Set the Expectations for Participants Set rules of engagement Provide boundaries of “how” and “what” they can discuss to keep down,
or eliminate the “what I did last night” postings and focus on work‐related questions and comments.
Give them a task Ask participants to do some tasks like post X number of questions,
comment on X number of questions or idea. This gives people meaning and purpose for participating during a pilot.
Allow them to invite work colleagues Set restrictions on the backend of your invite system, tell the participants
what they are and then stand back and watch the online social network grow.
14 KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075
Contact Info
KM World 2008, Celeste Merryman, NASA Jet Propulsion Laboratory, CL#08‐3075 15
Celeste Merryman Knowledge Management Leader Computer Sciences Corporation
Knowledge Management & Collaboration Technologies Office NASA Jet Propulsion Laboratory [email protected]