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Active Learning in Business Communications using Dr. Eric Berne Transactional Analysis In class work for CIDTT.
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Active Learning in Business
Communications
What is Active Learning?
Engaging one's self (the learner) with the material being learned.
“Tell me and I’ll forget. Show me and I may not remember. Involve me and I’ll understand”
How do we communicate?
Dr. Eric Berne
A STATE IN WHICH PEOPLE BEHAVE, FEEL, AND THINK IN RESPONSE TO AN UNCONSCIOUS MIMICKING OF HOW THEIR PARENTS ACTED.
‘Parent’ Ego State
A STATE OF THE EGO WHICH IS MOST LIKE A COMPUTER PROCESSING INFORMATION AND MAKING PREDICTIONS ABSENT OF MAJOR EMOTIONS THAT COULD AFFECT ITS OPERATION.
‘Adult’ Ego State
A STATE IN WHICH PEOPLE BEHAVE, FEEL AND THINK SIMILARLY TO HOW THEY DID IN CHILDHOOD .
‘Child’ Ego State
ROLE PLAY OF PARENT, ADULT, & CHILD EGO STATE TALKING TO CUSTOMER
Classroom Activity