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PRESENTATION
MINIMIZING PROBLEMS IN HANDLING CHECK-IN PROCESS
FOR INDIVIDUAL GUESTWITH RESERVATION
BY : SUTINI,S.PdSMKN 2 CIREBON
Warm, Comforting and Connecting Resort Hotel
To improve and elaborate the skill and knowledge in minimizing problem in handling check-in process for individual guest with reservation
WHY I CHOOSE THIS TOPIC?
HANDLING CHECK-IN PROCESS FOR INDIVIDUAL GUEST WITH RESERVATION
PREPARING Grooming Forms Equipments
CHECK-IN PROCEDURE WITH RESERVATIONCHECK-IN PROCEDURE WITH RESERVATION
Prepare for guest arrival
Guest arrives
Assigning room Check method of payment
Issue room key And coupons
Complete registration form Escorting to
The guest room
Check Reservation status
PROBLEMS IN HANDLING CHECK -IN
Mastery Skill in FDA field, so FDA staff can be able to minimize problems in handling check-in process for
individual guest with reservation like:
Mastery Skill in FDA field, so FDA staff can be able to minimize problems in handling check-in process for
individual guest with reservation like:
a. Computer systemb. Paper Workc. Communicate in foreign languaged. Account transaction, etc.
1. Hotel’s product2. Local tourist object3. General facilities surrounding the hotel4. Hot issues
1. Hotel’s product2. Local tourist object3. General facilities surrounding the hotel4. Hot issues
Knowledge that needed by FDA staff
1. Star Improvement System2. Departemental Training3. Performance Appraisal4. Performance Management Process5. Morning and Afternoon Check List6. Do the program of BWCB=Building,
Worl, Class, and Brain
1. Star Improvement System2. Departemental Training3. Performance Appraisal4. Performance Management Process5. Morning and Afternoon Check List6. Do the program of BWCB=Building,
Worl, Class, and Brain
How to maintain and elaborate the
competency of FDA staff
STAR IMPROVEMENT SYSTEM
• REWARD FOR THE BEST EMPLOYEE
BWCB PROGRAM
Change the problems become
good opportunities
Do “Star Recovery Program”
Smile & Greet, Talk &listen, answer & anticipate, andResolve guest problem
STAR RECOVERY
PRODUCT
• MIND MAP TINI.doc
Thank You