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Project Kick-off for <project name>at <customer name>
Department, Board Area or TeamDate
Project Kick-off for <project name>at <customer name>
© 2011 SAP AG. All rights reserved. 3
Agenda
Introduction and Welcome All 00:00 – 00:00
Project Goals <Name>, Management 00:00 – 00:00
Project Success Factors <Name>, DM/CoE Lead, CEM 00:00 – 00:00
Presentation of the Project <Name>, Customer PM 00:00 – 00:00
Introduction to Project Work <Name>, SAP PM 00:00 – 00:00
Next Steps <Name>, Customer PM 00:00 – 00:00
...
Guest Brand
© 2011 SAP AG. All rights reserved. 4
Goals
The project goals are…
The main goals are………
Please find on following slides proposals on content for Kickoff-event information.
© 2011 SAP AG. All rights reserved. 5
What Does Project Success Really Mean?
Business Goals
Achieving the requested modifications or improvements in the business
Budget Compliance
Schedule Compliance
Functional Goals
Project Goals
© 2011 SAP AG. All rights reserved. 6
Processes
TechnologyTeam
Organization
Managem
entPr
ojec
t
Key User
Project success is the sum of everybody‘s daily work and decisions.
Success Depends on Everybody Involved
We look forward to realize a successful project with you.
© 2011 SAP AG. All rights reserved. 7
Project Organization
Project ManagementProject Management SAP
Steering Committee
Information:Reporting to/Escalating to:
Business DesignBoard
Project Team Members SAPProject Team Members <Client>
Project Management <Client>
Project Team
Board of Architects
Project Sponsor
Quality Assurance
Risk Management
© 2011 SAP AG. All rights reserved. 8
Responsibilities of the Steering Committee
The SC is responsible for project control and project coordination as well as the efficient bringing about of technical and organizational decisions. In SC meetings, project management reports on the project status and introduces relevant issues that have to be decided by the SC.The SC assures that resources necessary for the project‘s success are available.The SC is the last escalation level for problems (conflict management).The SC assumes highest-level control on costs and budget, and is responsible for budget release.The SC is responsible for inspection and approval of results and of the overall project.
© 2011 SAP AG. All rights reserved. 9
Responsibilities of the Project Manager
The project manager is responsible for the overall project and particularly attends to the following tasks:
Technical and commercial project managementCoordination of interfacesRisk ManagementOrganization of project meetingsControlling of the overall projectControlling of project progress and results (including project reporting)Contact and reporting to the SC…
© 2011 SAP AG. All rights reserved. 10
Responsibilities of the Sub Project Manager
The sub project manager is responsible for the respective sub project and particularly attends to the following tasks:
Technical contact for the customerDefinition of the sub project‘s scope taking into account the goals of the overall projectAnswerable coordination of the sub projectCoordination of requirements on business processesCreation of the detailed concept in cooperation with the respective departments/teamsAssuring the sub project‘s progress to be on schedule and in budgetReporting to project managementPlanning and allocation of resources…
© 2011 SAP AG. All rights reserved. 11
Responsibilities of Key Users
Key users are the contact for the consultants:They provide the project with indispensable technical input.They see beyond their own needs and design a system for THEIR company – a system that all employees can identify withIf necessary, they refer to other experts for detailed information or study the subject beforehand.They bring along, for instance, activity descriptions or screenshots of the existing system to the Blueprint workshops.In tutorials, they learn how to customize the new system.
© 2011 SAP AG. All rights reserved. 12
<year>Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Project Schedule
DoneMilestone Go LivePhaseLegend:
Project Preparation Blueprint Creation Blueprint Approval Implementation 1 Integration Test 1 Implementation 2 Integration Test 2 Production Preparation Production Approval Go-Live
Legend: Duration Milestone today
© 2011 SAP AG. All rights reserved. 13
The Solution‘s Principles in the Project
SAP Standard Processes
This guarantees full SAP support and the system‘s future reliability.
Release reliability individual,
release-reliableprocesses
The realization of the solution is based on the following principles:Optimal use of SAP standard modules und processesExtension of SAP modules for representing customer-specific processes takes place without modifications
© 2011 SAP AG. All rights reserved. 14
Standards of Project Communication
InformationElement
InformationSender
InformationRecipient
Frequency Form
Status Report SPM SPM PM monthly Project Report
Status Report PM PM SPM, SC monthly Project Report
Workshop Protocol SPM SAP Key User after each meeting Result Protocol
SC Protocol SC PM, SPM, Board milestone(min. 6-8 weeks)
Result Protocol
Agenda/Invitation PM, SPM SPM, PM, SC if necessary …
Phase-related modifications in frequency
SPM - Sub-Project ManagementPM - Project Management
SC - Steering Committee
© 2011 SAP AG. All rights reserved. 15
SAP Sub-ProjectManagers
Weekly Jour-Fixe
Steering Committee SC meetings take place every six weeks,
1. Date:
Project Management …
Meetings
No meeting without agenda and protocol!
© 2011 SAP AG. All rights reserved. 16
Communication via Outlook
Electronic exchange of information and documents:
Within the SAP project, the exchange of information and documents generally takes place without paper.
Exceptions consist of approved concepts, data transfers, etc that must be signed by the respective person in charge.
Attachments generally have to be sent as shortcuts/links.
Calendar
Project members manage their appointments/absence via the calendar feature:Each project member records their personal
appointments in the electronic calendar.The same goes for absence, e.g. vacation.Using the calendar for planning meetings
facilitates effective scheduling and sending of invitations.
© 2011 SAP AG. All rights reserved. 17
Project Documentation
Saving in the project documentation directoryProject documentation not saved in the project documentation directory is classified as non-existent.
Project members‘ duty to gather informationEvery project member is obliged to actively gather the needed information.
Naming conventions All project documentation has to follow the naming conventions and must be saved in the specified directory folders.
TemplatesProviding for the project documentation uniformity, the given templates have to be used.
© 2011 SAP AG. All rights reserved. 18
Project Controlling
The achieved labor time of SAP employees is registered in an activity report which will be delivered to the customer on a weekly basis for signing.
Reporting and filing takes place at project management.
© 2011 SAP AG. All rights reserved. 19
Changes in Project Scope
During the Business Blueprint phase the project scope is defined. That means that all relevant processes and functions are listed in a document. In case there are modifications during the project, for instance regarding the business model, they can be handled with so-called Change Requests.
Change Requests can be used in exceptional cases to modify the project scope. Change Requests will automatically generate additional costs and increase the overall project risk as they, for instance, may challenge the project schedule.Change Requests are subject to a dedicated authorization procedure.
© 2011 SAP AG. All rights reserved. 20
Adjusted Resource Plan,Budget Plan, Project Plan, ...
Assessment regarding project budget, schedule, ...
Effort, follow-up efforts, tentative proposal for implementation
Is an implementation feasible, can it be included at this point in time?
Procedure – Change Request Management
Requirement is on hand
Decision on verification o.k.
Verification and assessment by experts
Estimation of impacts on the project
Decision on implementation
1
2
3
4
5
© 2011 SAP AG. All rights reserved. 21
Decision-Making Templates Formalize Processes
Key users are acquainted with the business of their company.But in case there is a need for decision that, for instance, exceeds their area of responsibility, they can use decision-making templates to balance advantages and drawbacks in order to make a recommendation.
© 2011 SAP AG. All rights reserved. 22
Project Manual
A project manual will be compiled and is binding for the entire team. Manual contents:
Project assignmentDescription of project phasesProject contentsCommunication structure and reportingProject controllingProvision of materialManagement (Change Request Process, Quality Assurance)Documentation guidelines and naming conventions
© 2011 SAP AG. All rights reserved. 23
SAP Project Stages
Set-up of project planning Project procedures Training Project kick-off Technical infrastructure planning Quality assurance
Corporate change management Develop system environment Training Define business structure Business process definition User roles and authorizations Quality assurance
Corporate change management Training Baseline configuration and approval System management Detailed configuration and its approval Development of programs, interfaces, etc. Final integration test Quality assurance
Training System management Detailed project planning Handover Quality assurance
Production support Continuous KPI
management Project close-out
© 2011 SAP AG. All rights reserved. 24
ResultsProject planningProject organization
Result documentsOpen Issue List
Roles involvedProject managerKey user SAP consultant
ActivitiesPreparation of Business Blueprint
workshopsKick-off preparation and executionSystem landscape set-upDetailed planning of Business
Blueprint creationDesign of best-practice system
ResultsRoles involved/Activities
Project Preparation
© 2011 SAP AG. All rights reserved. 25
ResultsBusiness BlueprintFinal process scope
Result documentsOpen Issue List
To-Do List/Next StepsBlueprint document creationBlueprint presentationBlueprint approval
Roles involvedProject managerKey user SAP consultant
ActivitiesAcquainting key users with SAP
Best PracticeBusiness Blueprint workshops with
key usersInterface design
Business Blueprint
ResultsRoles involved/Activities
© 2011 SAP AG. All rights reserved. 26
ResultsAcceptance protocolDetailed planning of Go-Live
preparationApproved test scenariosFinal preparation approval
Result DocumentsOpen Issue ListAuthorization Concept
To-Do List/Next StepsSystem handover planningUser support planning for live
operations (Hotline)
Roles involvedProject managerKey userEnd user (selection) SAP consultant
ActivitiesSystem configurationAcquainting key users with SAP Best
PracticeMaster data cleansingFunctional test processesIntegration testEnd user training conceptEnd user documentation creation
Realization
ResultsRoles involved/Activities
© 2011 SAP AG. All rights reserved. 27
ResultsDetailed system handover planGoing-live approval
Roles involvedProject managerKey user End user SAP consultant
ActivitiesSet-up of productive systemMaster and transaction data import End user trainingCustomizing of forms and reportingCustomizing of end user
documentation
Final Preparation
ResultsRoles involved/Activities
© 2011 SAP AG. All rights reserved. 28
Result documentsProject Close-out ReportAcceptance Protocol
To-Do List/Next StepsWorking through the Open Issue ListHandover to live operation
Roles involvedProject managerKey user End user SAP consultant
ActivitiesMonitoring of productive systemFollow-up end user trainingHotline
Go-Live und Support
ResultsRoles involved/Activities
© 2011 SAP AG. All rights reserved. 29
Principles of Availability Planning
Adherence to the budgetProject days are generally Monday to Friday
Depending on the sub project, possibly less than five days a week but starting on Monday
On Tuesdays, there is compulsory attendance for consultants on the customer‘s site. Generally, tasks will be planned for the entire work week, regardless of whether the consultant is on location every day.
© 2011 SAP AG. All rights reserved. 30
Open Issues
Are there any questions or proposals?……
Thank you for your attention.
Thank You!
Contact information:
F name MI. L nameTitleAddressPhone number