Quality Management & Ethics

ETHICAL MANAGEMENT

The word is derived from the Greek "ethos" (meaning or )

Ethics is the study of human behavior within a moral context.

"ethics""custom" "habit"

Ethics

Ethical Behavior

5 P’s which help managers and employees make ethical choices in the work place.

Purpose – Individuals see themselves as ethical people.

Pride – Individuals apply internal guidelines & have self-esteem.

Patience – Individuals believe right will prevail in the long run.

Persistence – Individuals are willing to stay with an ethical course of action.

Perspective – Individuals take the time to reflect and are guided by their own internal barometer to take ethical decisions.

Trust and Total Quality

Total Quality approach cannot be achieved without ethical behavior.

In attempting to build trust in the workplace, managers should take the initiative.

Values and Total Quality

Values are those deeply held beliefs that form the very core of who we are. A persons conscience or internal barometer is based on his or

her values.

Ethical Behavior begins with Values.

Fairness

Dependability

Integrity

Honesty

Truthfulness

Do the right thing Do things correctly Accomplish tasks thoroughly and completely Finish work on time Keep promises.

People with integrity can be counted on to:

and Total Quality

Responsibility and Total Quality

In a total Quality setting, people are responsible for their actions and accountable for their performance.

Accepting responsibility helps build trust, integrity, and all other elements of ethics.

Manager’s Role in Ethics

Following are 3 approaches for managers to carry out their responsibilities: Best Ratio Approach Black-and-White Approach Full Potential Approach

Fig 2. Approaches to Ethics

Organization’s Role in Ethics

Organizations have a critical role to play in promoting ethical behavior among their employees.

An Organizations tasks in ethics can be summarized as: Creating an internal environment that promotes, expects and

rewards ethical behavior. Setting an example of ethical behavior in all external dealings.

Handling Ethical Dilemmas

Handling Ethical Dilemmas

Managers response to ethical dilemma is very important.

Following are the guidelines, managers can use in such situations.

These are the situation in which there is a choice to made between two options, neither of which resolves the situation in an ethically acceptable fashion.

Models for Making Ethical Decisions

Most widely used models are: Categorical Imperative Model – black-and-white model Full Disclosure Model – functional criterion Doctrine of Mean Model – Average between 2 extremes Golden Rule Model – Do unto others as you would have them do unto you Market-Ethic Model – Any legal action that promotes profitability-ethical Organizational Ethic Model – Loyalty to organization Equal Freedom Model – Organizations have freedom to behave Proportionality Ethic Model – World is so complex, decisions are not clear Professional Ethic Model – Principle of peer review