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8th RICHMOND FINANCIAL INDUSTRY FORUM
8th RICHMOND
FINANCIAL INDUSTRY FORUM
VICTORIA-JUNGFRAU GRAND HOTEL & SPA INTERLAKEN
11 – 13 JUNE 2015
8th RICHMOND FINANCIAL INDUSTRY FORUM
Are you ready for smart data
banking?
Customer Insights.
Patrick Barnert
CEO, Qumram AG
8th RICHMOND FINANCIAL INDUSTRY FORUM
IN A RECENT PWC CEO SURVEY…
55%50%
42% 41%
Cu
sto
mer
Ex
per
ien
ce
Dat
a &
Dat
a A
nal
ytic
s
Tru
st
Effi
cien
cy
CEOs see high value from digital technologies that deliver better, safer customer experience.
8th RICHMOND FINANCIAL INDUSTRY FORUM
WHAT IF YOU COMBINE…
CUSTOMER
EXPERIENCE
8th RICHMOND FINANCIAL INDUSTRY FORUM
CAN YOU LEAPFROG YOUR COMPETITION?
Fidor is acquiring customers at 20% of the industry average.
Customer InsightsCredit ScoringSocial LendingMoney Emergency
8th RICHMOND FINANCIAL INDUSTRY FORUM
IMAGINE TO KNOW ABOUT…
YOUR CUSTOMERS INTENTION
Source: Hong Leong Bank
8th RICHMOND FINANCIAL INDUSTRY FORUM
QUMRAM – WHERE DIGITAL MAGIC HAPPENS
Record Prove
Predict Replay
$
CUSTOMER EXPERIENCE DIGITAL TRUST
SERVICE EFFICIENCYCUSTOMER INSIGHTS
8th RICHMOND FINANCIAL INDUSTRY FORUM
QUMRAM – SIMPLE AND POWERFUL
8th RICHMOND FINANCIAL INDUSTRY FORUM
WHY OUR CUSTOMERS LOVE IT…
COMPLIANCE FRAUD EXPERIENCE
Ensuring publication gov-
ernance for bank man-
uals (credit handbook).
Driving faster adoption of
new guidance in advisory
service resulting in
higher customer satis-
faction at reduced risks.
Decrease of customer
churn due to better
customer service. 60%
increase of first call
resolution at lower
costs due to 6’000
hours monthly efficiency
gain.
Fraud detection & pre-
vention for Customer
Identifying Data (CID).
Qumram records all
sessions accessing CID
and integrates in real-
time with IBM Big Data
for preventive analytics.
8th RICHMOND FINANCIAL INDUSTRY FORUM
THANK YOU!
Mathias Wegmüller
Founder, Director of Sales
+41 76 382 7148
Patrick Barnert
CEO
+41 79 102 3222
