BravoSolution Change Management Expertise Fast Tracks the Premier Healthcare Alliance

Report: Driving Customer Migration Success

The Backdrop

Premier’s Launch of QualityAdvisor

Premier’s Informatics team set an aggressive timeline for widespread adoption and user acceptance of QualityAdvisor, an innovative product accelerates the path to quality monitoring and excellence in patient care

The goal was 600 members and 6,000 users at 2500+ hospitals and health networks with different needs and skills to learn a new system

Nine months to train and migrate customers off of legacy products after 10 years of usage

Why Premier Chose BravoSolution

A collaborative approach to problem solving

“It was clear that they understood what it meant to be a partner.” - Dena Richardson, Premier Regional Vice President

Healthcare sourcing leadership

The expertise and framework to lead the migration

Awareness Desire Knowledge Ability Reinforcement

The Process and Solution

To migrate users to the new solution, they needed to employ a repeatable, scalable and cost-effective solution

The Process

Define the needs of stakeholders across the framework

Map out the materials, communications and programs

needed for each audience at every stage

The Results

Six months later…

23% of Premier member migration completed

50% of users are trained

Q1 of 2011 shows consistent trending upward and

outpacing the use of legacy systems by 4%

Download the report

Contact Us

217 N Jefferson, Suite 400Chicago, IL 60661

312-373-3100

For more information on BravoSolution’s healthcare sourcing,

change management and spend analysis solutions, visit www.bravosolution.com