Jacinthia Gladfelter

8091 San Mateo Circle, Buena Park California 90620

(T) 714-699-1315 (C) 714-745-1178 (E) cynth.0911@gmail.com

Motivation Towards Career Direction

Motto in Life Career Focus

Conscientious and hardworking professional with 12 years of various experience in banking.

Demonstrated exceptional ability to provide leadership to organizations with emphasis on revenue and product longevity.

Recognized as an ambitious leader and proficient team player.

Summary of Skills

• Accomplishments Organizational Development

Assessed accounting system structures and converted acquired company's accounting system to Business Manager system.

Client InterfaceWorked in close collaboration with clients, providing accounting and accounts receivable advice.

Statistics VerificationChecked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Data OrganizationCategorized, recorded and summarized numerical and financial data to compile and keep financial records.

ReportingExecuted processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Process ImprovementAttained revenue objective by implementing cost-cutting measures.

Email MarketingManaged team to develop database of more than 1 million double opt-in members for weekly product update emails.

Operations handling Account maintenance Client acquisition Product management Technical writing Process development Business recovery and

sustainability Strategic planning Project management Negotiation skills • Communications audits

• Process loans T op-rated sales performance Bank reconciliations Complex problem resolution Strategic planning Quality assurance Competitive analysis Product development

Professional Experience 06/1989 - 10/2001

BYL Bank Group Huntington Beach, California Process Coordinator / Assistant Operations Manager • Assigned tasks to associates, staffed projects, tracked progress and

updated managers, partners and clients as necessary. • Computed, recorded, and proofread data, records and reports. • Performed heavy bank reconciliations and cash flow statements. • 06/1989 - 12/1992 • Created and executed marketing/PR campaigns, including new

product introductions and existing product development. • Planned and executed events and marketing programs, producing

five times target number of qualified leads. • Worked closely with all product development departments to create

and maintain marketing materials for sales presentations and client meetings.

• Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

• Accessed computerized financial information to answer questions related to specific accounts.

• Reconciled and reported discrepancies found in records. • Reviewed files, records and other documents to obtain information

and respond to requests. • Communicated with customers, employees and other individuals to

answer questions and explain information.

06/1989 - 12/1992 Alaska USA Federal Credit Union Anchorage, Alaska Teller / Member Service Representative • Provided operational support for high-volume financial institution.• Created and implemented product campaigns, including new client

services.• Products and existing development.• Complied with federal, state and company policies, procedures and

regulations.• Communicated with customers, employees and other individuals to

answer.• Questions and explain information.• Integrated marketing product sales

Education

• 2012-Present – Masters in Organizational ManagementEstimated Completion Date – January 20, 2014

• June, 2012 - Ashford University, Clinton, IowaBachelor of Arts in Organizational Management

• Certificate of Completion in Business| Manager• Certificate Authorization to Manufacture Notary Seals• 1985-1988 - Holy Angel University

Angeles City, Pampanga, PhilippinesBachelor of Science in Elementary Education

• Presidents List and Deans List in Bachelor of Arts in Elementary Education

• Vice President, College Student Council• Miss Holy Angel University, 1986