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How to Use Social Media To Grow Your Business - In Less Than 20 Minutes Per Day t: 416.840.9352 e: [email protected] w: www.joltmarketing.com 13 / September / 2010 Ingrid Menninga Director of Marketing

RETechTO JOLT Marketing with Ingrid Menninga

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Ingrid is heavily engaged in the social media world, from representing companies on social media sites to figuring out which updates get the most response from social media friends and followers. In her past life, Ingrid spearheaded the first ever social media campaign for Royal LePage Canada which resulted in a 400% increase in participation over previous traditional campaigns and she also worked with Invis Mortgages as a Marketing Specialist managing the CRM, prospecting and agent advertising programs.In the presentation you will learn: Which social media sites give you the most value for your time How to find and engage your target market using social media What works and what doesn’t Where social media fits into your sales process The 5 biggest mistakes REALTORS® make in social media

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Page 1: RETechTO JOLT Marketing with Ingrid Menninga

How to Use Social Media To Grow Your Business - In Less Than 20 Minutes Per Day

t: 416.840.9352e: [email protected]: www.joltmarketing.com

13 / September / 2010

Ingrid MenningaDirector of Marketing

Page 2: RETechTO JOLT Marketing with Ingrid Menninga

Introduction

Founder, JOLT Marketing, a marketing company that helps REALTORS® and Mortgage Agents grow their businesses. Offer social media customization, training & representation, Wordpress customization.

•Represent several companies and individual Mortgage Agents/REALTORS® on social media sites.

•Former Royal LePage Canada Marketing Manager – spearheaded first ever social media campaign at Royal LePage, result 400% increase in participation over previous campaigns

Page 3: RETechTO JOLT Marketing with Ingrid Menninga

What Is Social Media?

Definition: Social media includes the various online technology tools that enable people to communicate easily via the internet to share information and resources.

Take Note: •only online…what are you doing offline?•communication is both ways•sharing (i.e. giving & taking) valuable information is the goal

Page 4: RETechTO JOLT Marketing with Ingrid Menninga

How To Do Social Media In Less Than 20 Minutes Per Day

•Have a plan•Make a schedule for each day•Know what’s sticky for you•Find mentors and interactors•Update first thing in the morning, then respond as you receive notifications

CAUTION: Without a plan you can waste hours on social media

Page 5: RETechTO JOLT Marketing with Ingrid Menninga

How To Do Social Media In Less Than 20 Minutes Per Day

Page 6: RETechTO JOLT Marketing with Ingrid Menninga

Sticky Social Media

•Holidays/Current EventsTopical information at the right time can help to spread your brand message

Ex. Comparing school districts when the school season is out – parents are looking for this now

•CountdownsBuilds excitement & fear of missing out drives responses

Ex. Only 5 more days for a chance to win a trip to Vegas when you sign up for our newsletter (lead capture)

Page 7: RETechTO JOLT Marketing with Ingrid Menninga

Sticky Social Media

•Promote Like A Campaign ManagerOn a regular basis promote businesses who also promote you

Ex. Just picked up the best chocolate chip cookies from @Sweet Gallery on Bloor for the open house

at 1015 Renforth Drive. They smell so good!- develop a database of businesses in your area

that you want to help promote & fit with your target market

- ask if you can drop off brochures/postcards in their business in return for your promotions

- make sure your postcards/promotional materials have social media links with WIIFM for clients

- provide valuable material & rewards on SM sites

Page 8: RETechTO JOLT Marketing with Ingrid Menninga

Sticky Social Media •Promote Like A Campaign Manager

Case Study: 30 Day Fitness Challenge

Goal: leverage complimentary businesses sites traffic to build blog traffic for www.cashmereclutch.com

How: Approach several companies with a similar target market to cross promote the challenge & donate prizes- set minimum number of times must mention challenge on facebook, twitter, newsletters & blogs to help spread the message

Result: 300 + newletter singups, active facebook wall, over 40,000 impressions, data mining

activity

Page 9: RETechTO JOLT Marketing with Ingrid Menninga

How To Find & Engage Your Target Audience

1.Determine the what/where & when of your target market (age, location, income & when online)

2.Determine the habits/hobbies of your target market. Know their likes, dislikes

3.Join groups that are in line with your target markets likes/dislikes/habits

4.Participate, like others statuses, comment on posts, RT messages. Do not sell yourself initially

5.Provide value, ask for nothing, give and give and give.

Ask Yourself: Who Are You Trying To Talk To, Where Can You Find Them & Why Should They Care About You?

Page 10: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

The answer depends on you & what your goals are for social media

•each site offers a different opportunity•some REALTORS® focus on one site, others use all•keep in mind…

•you cannot be everything to everyone•how you represent your brand online sets a service level expectation for your clients/prospects

Page 11: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

Facebook: •high value•warm up leads•maintain contact•personal info•great branding•marketplace•link to listings•establish reputation

in local area

Page 12: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

Twitter: •not as sticky as facebook •easier to get a following than facebook •great for spreading information & driving site traffic•excellent for networking at events with hashtags•great for promoting partnerships w. businesses/charities• help others promote & they will help you•branding opportunities•promote community events

Page 13: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

LinkedIn: •establishes credibility•good for developing relationships with colleagues•show your expertise in groups/on forums•connect with professional clients•keep up to date on “life changes” of clients•less social, more professional

CAUTION: Before you syndicateare your twitter updatesappropriate for LinkedIn

Page 14: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

Youtube: •brand your channel•make your own videos•allows leads to get to know you better than words/pics•effortless to watch

CAUTION: If you are not comfortable on camerathis may not be for you

Page 15: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

Blogs: •extremely high value•display your value add & differentiate yourself•use SEO keywords & back links•house PR reports

charitable updatescase studies

•all other social media sitesdrive traffic to your blog

•general interest blogs canbe lead generation sites

Page 16: RETechTO JOLT Marketing with Ingrid Menninga

Which Social Media Sites Give Best Value

Other: •Foursquare•Digg•StumbleUpon•& hundreds more

•The future of social media – video & geography

Page 17: RETechTO JOLT Marketing with Ingrid Menninga

Where Social Media Fits Into Your Sales Process

Pre-Sale

During Sale

Post Sale

FacebookBlogsTwitterYoutube

Facebook Twitter

Facebook LinkedIn

Page 18: RETechTO JOLT Marketing with Ingrid Menninga

How To Get The Most Out Of Social Media

Branding Is Key•Logos, colours, messaging & images must be consistent

Page 19: RETechTO JOLT Marketing with Ingrid Menninga

How To Get The Most Out Of Social Media

Engagement Is Key•Use facebook applications to increase traffic• Set up quarterly campaigns•Use polls to solicit

participation

Use facebook comments app to increase exposure to your blog

Page 20: RETechTO JOLT Marketing with Ingrid Menninga

5 Social Media Mistakes That REALTORS® Make

1. Not using social media strategically – limit your time, maximize your returns

2. Spamming people with information that doesn’t add value (WIIFM)

3. Not responding to comments, questions, or complaints

4. Sending friends/followers to a sales page, you need to warm them up first

5. Failure to capitalize on the information clients share

Page 21: RETechTO JOLT Marketing with Ingrid Menninga

Questions?

Ingrid Menninga416-840-9352

[email protected] www.joltmarketing.com

Twitter: @joltmarketingFacebook: facebook.com/JOLTmarketingLinkedIn: ingrid menningaYoutube: http://www.youtube.com/JOLTmarketingBlog: www.joltmarketing.com/blog