Citizen Service Platform

SOCITM Conference11th October 2010Rich GwytherActing Head of Local and Regional Governmentrichgw@microsoft.com0118 909 346007802 881 654

Agenda

The changing Public Sector landscape

What are customers changing to reduce costs?

How can Microsoft help you to save money?

The Public Sector is changingICT Supplier Review

Changing Government RelationshipsGovernment Cloud

IT spend moratorium

How to make things better without spending more money

The challenge posed by the Prime Minister

Technology is Central to the policy agenda

CIO’s Office

The Citizens are Revolting…

Image ©: BBC

Agenda

The changing Public Sector landscape

What are customers changing to reduce costs?

How can Microsoft help you to save money?

Cost Saving Initiatives

Outsource/Transform

Simplify

Slough Council

Havering & Newham Councils

Wakefield Council

Love Clean Streets (Lewisham)

Tayside Fire and Rescue

Agenda

The changing Public Sector landscape

What are customers changing to reduce costs?

How can Microsoft help you to save money?

Microsoft Role in UK Economy

Microsoft has over 30,000 partners in the UK

For every £1 Microsoft revenue in 2009, the local partner ecosystem made £8.84.

Companies in the local ecosystem will drive nearly £6 billion of investment, most of it in the UK.

The Microsoft partner ecosystem: - employs over 500,000 people ,- accounts for 38% of IT employment- contributes 42% of IT-related taxes Microsoft Research Centre in Cambridge is a £50m investment and employs 140 world class researchers and several hundred other staff.

Source: IDC Economic Impact Stud 2009

PSA09 Agreement SavingsPSA09 delivers:

• Price transparency• Same price for all regardless

of size• £112m cost savings for UK

Gov in 2009/10 on £304m• Software packages to suit

different roles – buy only what you need

• The ability to transfer and re-use licences

• Flexibility to stop paying for licensing not used

• Discounts for partner solutions

It’s about outcomes delivered by

people & process enabled by

by the Microsoft Platform

capabilities which are delivered

The Citizen Service Platform

Outcomes, Delivered by People, Supported by Technology

Cloud Drives TransformationCREATES

OPPORTUNITIES&

RESPONSIBILITIES

DRIVES SERVER ADVANCES THAT DRIVE THE CLOUD

ENHANCES SOCIAL &

PROFESSIONAL INTERACTIONS

LEARNS AND HELPS YOU

LEARN, DECIDE & TAKE ACTION

WANTS SMARTERDEVICES

Microsoft Cloud Services

SummaryChallenges

Government Spending reviewCitizen expectation and engagement

Microsoft technology addresses these challengesStandardisationEfficient ProcurementCloud based Services

Outsource/Transform

Simplify

Useful LinksMicrosoft UK Public Sector

www.microsoft.com/uk/lrg

Microsoft Citizen Service Platformwww.microsoft.com/csp

Microsoft Cloud www.microsoft.com/cloud

Outsource/Transform

Simplify

Citizen Service Platform

Thank you

Rich GwytherActing Head of Local and Regional Governmentrichgw@microsoft.com0118 909 346007802 881 654

Additional Slides

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Outsource/TransformSimplifyStandardise

Microsoft Proposal to drive cost savings Microsoft Proposal to drive cost savings & efficiency is based around the & efficiency is based around the following: following:

1. Standardise infrastructure

2. Use existing assets to drive out duplicate costs

1. Licensing Agreements2. Virtualise3. Core Services

1. Move to the cloud2. Modern Working

Environment

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Initiative Concept1 Cost Avoidance Use existing assets to drive out duplicate costs Deploy existing

EA S/W – SharePoint for EDRM, OCS for Voice, Live Meeting for T&E reduction

2 Standardised Desktop Standardisation across LG Estate - support, maint, reporting, power management

3 Small Apps, Case Management & CRM

Dynamics for Case Management, CRM and XRM (Small apps) Standard/Multi-tenanted environment – replacement for Access DBs

Outsource/TransformSimplify

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Standardise Outsource/Transform

Initiative Concept4 S/W Licensing &

Asset Management Smarter ways of buying & greater control. All-up agreements for smarter buying

5 Shared Services Re-use of existing and complementary MSFT S/W for Shared Services. Crown CAL.

6 Server Virtualisation Reduced power consumption, datacentre space. & TCO of Server estate.

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Standardise Simplify

Initiative Concept7 Cloud Mail & Collaboration – one email platform for all & SharePoint as a

‘Service’. Speed of deployment, management, flexibility etc

8 Cloud Extras Directory ServicesOpen Government Data InitiativeAzure & Application Platform

Standardise 2 – Standardised Desktop

Key Microsoft Play for Gov. •Potential in-year savings of £354m•Based on 3m central Gov desktops:

• PC Management £4m• App Virtualisation up to £300m

(£30 per desktop potential saving)• Multiple images £50m

Savings in future years•PC management £478m 5 years•Five year savings of circa £1,428m

Next steps•Discussions with Cabinet Office are in place for Pan- Government Desktop•How can we expedite refresh strategy with assistance around Standardisation and components such as Win7•Engagement with SIs

A pre-defined, standardised Windows desktop across the whole of Government based on the work we have done with the US Federal Government Desktop Core Configuration. This approach will significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple desktop configurations across Government.

Examples•US Air Force

• £39 reduction/desktop/year• Total £94m over 5 years• £10m power savings per year

•City of Miami • 3.5k employees. £81k per year

savings from deployment of Win7

• £29k energy cost saving in year 1

Outsource/ TransformSimplifyStandardise

Standardise 2 – Standardised Desktop

Key Microsoft Play for Gov. •Potential in-year savings of £354m•Based on 3m central Gov desktops:

• PC Management £4m• App Virtualisation up to £300m

(£30 per desktop potential saving)• Multiple images £50m

Savings in future years•PC management £478m 5 years•Five year savings of circa £1,428m

Next steps•Discussions with Cabinet Office are in place for Pan- Government Desktop•How can we expedite refresh strategy with assistance around Standardisation and components such as Win7•Engagement with SIs

A pre-defined, standardised Windows desktop across the whole of Government based on the work we have done with the US Federal Government Desktop Core Configuration. This approach will significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple desktop configurations across Government.

Examples•US Air Force

• £39 reduction/desktop/year• Total £94m over 5 years• £10m power savings per year

•City of Miami • 3.5k employees. £81k per year

savings from deployment of Win7

• £29k energy cost saving in year 1

Outsource/ TransformSimplifyStandardise

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