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More people will come to your website via mobile than desktop by 2014. Are you ready? This presentation discusses the opportunities in mobile marketing, getting people engaged with your event via mobile and shares some specific tools you can use to market your event.
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Mobile Marketing
Kendra Wright
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Don’t Worry!
• You don’t need to take notes.• At the end of the presentation, just
write SLIDES on your business card, and we’ll send them to you.
• Then we’re going to draw one business card from the ones we’ve collected, and someone will win the TV from our booth!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Three Things to Discuss
1. The “Why” and “How” of mobile; the opportunities and best strategies
2. Getting people to engage with you on mobile
3. Tools you can use to enhance your mobile presence (many of them mobile tools!)
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Does your “guy” get mobile?
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Truth in Advertising
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
The Team
Chris LugarSenior Software Engineer
Jessica Bybee-DziedzicSenior Account Manager
Adam DispenzaQA Specialist
Chris HowardFront End Developer
Rebekah HardageMarketing Manager
Kirk WrightVice President, Marketing
Daniel BunnSoftware Engineer
Jonathan HopeSoftware Engineer
Cassie RobertsManager, Sales &
Partnerships
Jeremy EmersonCreative Director
Aaron PedersonTechnical Director
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Our History
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Our Future
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Our Claim to Fame
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Saffire Events
Our software gives you a platform to: • Market your event online better–With integrated desktop, mobile and
tablet sites
• Manage your web content easier• Increase value from the people
important to your event• Increase revenue from online sales
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
A Little History
• Let’s all think about where we were in 1994.
• I was at a high tech company building websites within about 6 months after the Internet became “mainstream.”
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Here’s what our computers looked like.
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Does anyone remember this?
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
How about this?
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Here’s a good one.
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
This was SLOW!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Sound Familiar?
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Phones aren’t for calls anymore!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
“On the Spot” Connections
Do “it” as soon as you think about “it!”
Source: www.onlinemarketing-trendscom
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Computing Speeds
1995 Desktop 2011 Desktop 2011 Mobile0
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
56,000
10,000,000
1,000,000
Speed (bps)
Speed
4G
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Crazy New Statistic
Source: Morgan Stanley Research
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
The Importance of Mobile
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Mobile Search Grew 400% in 2011
Your customers are already viewing your site from mobile(ready or not!)
Source: Google/IPSOS Reid 2011
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Sales are growing fast!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Another Reason to Sell Online
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Ecommerce = Insurance Policy
Plus incremental revenue and 80% redemption
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
What are my priorities?
• Your website, including SEO, My Account & CMS!
• Getting them there!– Social– Email
• Mobile– Mobile site– Tablet site– Apps
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
How Good Does My Site Need to Be?
User expectations are set by their aggregated experience
from around the web.
Kendra’s Law: Your customers are going to
a lot of other websites besides yours!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
How Does My Site Measure Up?
Fair A Fair B Sports Site Activity Site Retail Site YOUR FAIR0
1
2
3
4
5
6
7
8
9
10
Series1
?
Software for Rodeoswww.saffireevents.com
Copyright 2011 – Saffire Events
Your website is still important!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Email is still important!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
The NEW Importance of Tablets
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
And it will grow enormously!
• 40% access product reviews from tablets
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Tablet Site – No Flash
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Mobile Site – No Flash and smaller
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Great Mobile Site – Tulsa State Fair
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
App or Mobile Site?
Android48%
Apple iPhone29%
BlackBerry17%
Microsoft5%
Smart Phone Users
Source: Comscore, Nov. 11
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
App or Mobile Site?
http://www.onlinemarketing-trends.com/2011/04/mobile-commerce-take-off-infographic.html
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Creating a Mobile Site
• If you love your “guy” and CMS, use them!• Make sure you have a single source of
data• Differences are size, speed and technology• Users are “information snackers,” often as
a secondary activity• User experience IS your brand• You are NOT in control!
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Mobile User Experience
• Make it quick! People won’t “figure it out.”– No splash screens– Screens are smaller; our fingers aren’t– Be ruthless about navigation; use progressive
disclosure– Straightforward, not “clever” categories and
links– Ultra-short is the new short for copy
(think Twitter!)
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Three Things to Discuss
1. The “Why” and “How” of mobile; the opportunities and best strategies
2. Getting people to engage with you on mobile
3. Tools you can use while you’re mobile to enhance your mobile presence
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Getting people to engage
• Just like on the desktop, it’s a web. – Your site and blog• People have to remember to come to these
(or see ad)
– Facebook, Twitter, Email, your app• Use short, frequent posts to remind them!
– Use QR codes• general and specific
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
What the Heck is This?
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
QR Codes: Connect Print with Mobile
Source: Google/IPSOS Reid 2011
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
What to do with QR Codes
• Use for general and more purposeful engagement– Track performance
with Google Analytics – FREE and EASY to
implement, e.g., http://www.qrstuff.com/
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Three Things to Discuss
1. The “Why” and “How” of mobile; the opportunities and best strategies
2. Getting people to engage with you on mobile
3. Tools you can use while you’re mobile to enhance your mobile presence
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Mobile Tools
• Blog• Facebook• Twitter• Flickr• YouTube• Pinterest
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Wordpress Updates
• Set it up on your computer• “Skin” it to match your website• Download Wordpress app• Easily share photos and news via
mobile• Can be longer– Link Facebook and Twitter to it
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Flickr (photo sharing)
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
YouTube
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
New Social Site - Pinterest
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Using location-based marketing
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Creating location-based marketing
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Be efficient with HootSuite
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Statistics for Context
• 800M Facebook users (as of Dec ‘11)– 36M “likes” for Coca-Cola #1 brand
• 100M+ Twitter users– 18M followers of Lady Gaga - #1
• 131M viewed YouTube in Nov ‘11 alone– 48M Volkswagen “The Force” on YouTube– Rebecca Black’s “Friday” - #1
• 62M Google+ (but early adopter advantage)• 15M Foursquare (but great demo for fairs!)
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Specific Ideas
• Make people feel like insiders– First to know– Behind the scenes–Make it easy to share– Consider funny – tweets from mascot, etc.
• Ask questions that get people to talk about themselves in relation to your event
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Specific Ideas
• Show live tweets on concert side screens• Have a contest for front row concert seats– Text, tweet or post on FB page NOW = publicity
• Do giveaways with charitable tie-in• Give people lots of ways to share event
photos and video – viral and more photos!• Take pictures of crowd at concerts, post
them and encourage them to tag themselves
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Specific Ideas
• Have a vote or quiz– Answer on mobile site, text, app, QR code, etc.
• Judiciously promote big sponsors for retweet
• Same with vendors and entertainers• Allow groups to get $ for their orgs for
advance sales; host trip for winners• Post thanks to people/groups; they’ll repost
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Free Marketing - Fairs Everywhere
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Thank you!
• Don’t forget to write SLIDES on your business card and give it to us, and we’ll send you our slides!
• Write DEMO also if you’d like to see our solution for mobile, tablet and desktop sites.
• We’ll enter you in a drawing for a 32” TV.• We’ll also give you a free subscription to The
Dirt, for the latest online best practices – including mobile.
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Awesome Spam Statistic
Spam (in billions)0
50
100
150
200
250
300
350
400379
124
Aug-10Nov-11
Harvard Business Review1/4/12
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Handy “Cloud” App - Dropbox
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Reassuring Social Media Statistic
Software for Events. Your Event. Online.
www.saffireevents.com
1/10/2012 © 2012 – Saffire Events
Efficient iPhone App - Shopper