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Nic Wolfs

Background • C&A (fashion chain) in the Netherlands, Germany and the USA

• Director of the leading Dutch department store the Bijenkorf in Amsterdam

• CEO of Perry Sport (a prestigious Dutch sports retail chain ).

• Director of a Franco-Dutch trading company with operations in French-speaking West Africa

(Gabon, Cameroon, Togo, Benin Ivory Coast and Senegal).

• Since 1988 active in the shopping center development industry in several European countries (The Netherlands, Belgium, England, Baltic States, Poland, Czech Republic, Slovakia and Romania)

CEO Wolfs Retail Consultants and Managing Partner Is2 Consultancy

Websites; www. wolfsrc.com / www.is2consultancy.com

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Index

European consumer Trends

New retail formats

Example Shopping Center Scan

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European consumer Trends

Vision

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European consumer Trends

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European consumer Trends

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European consumer Trends

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European consumer Trends

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European consumer Trends

Technology-Enabled Consumers. They are in the driver seat

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European consumer Trends

Maintain a true dialogue with consumers via their preferred channels

and technologies

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European consumer Trends

Consumers must trust the industry. More Sustainable business

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European consumer Trends

The Health and Wellbeing of Consumers. They Focus on Quality of Life

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European consumer Trends

Shared an sustainable Supply Chain

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European consumer Trends

in other words

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European consumer Trends

1. Buying convenience. 2. Consumption as a route to progress. 3. Influencers: more like us. 4. Let’s share: the rise of lightweight living. 5. Malls and shopping centers in community mode.

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European consumer Trends

6. Millenials change. 7. Privacy matters. 8. Shopping the world. 9. Virtual to real and back. 10. Wired and well: connected health.

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European consumer Trends

New

Retail Formats

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New retail formats

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New retail formats

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New retail formats

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New retail formats

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New retail formats

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European consumer Trends

“The most important thing is, we have

extraordinary respect for customers. We think

people live busy lives and the world’s pretty

complicated. So we wanna simplify things”.

Ron Johnson, Former Apple Retail head

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European consumer Trends

Дякую

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Example Structure

Shopping Center Scan

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Developments

Stakeholders

Consumer

Owners

Tenants

Associations

Local authorities

Area management

(Rental) Management

Additional

Economy and location

Economy

Retail market

Consumer characteristics

Catchment area

Traffic

Consumer spendings

Omni-channel

Competition

Area developments

Additional

Consumer Tenants

Shopping Center Scan A way to beter performance

Roadmap

1. Intake

2. Desk research

3. Commercial scan

4. Asset scan

5. Financial scan

6. Technical scan

7. Interviews

8. Customer survey

9. Architectural view

10. Report and recommendations

Optional

Market research

Marketing research

Implementation plan

Due Diligence

Consultancy

Management support

Added value

Clear identity/ profile

Quality tenants (mix) Rental areas

Customer satisfaction

Public areas Marketing & Communication

Shopping centre / asset management

Durability/ sustainability

Financials Ownership

Research model

Owner (s)

> 400 focus points

Financial scan

Ass

et

scan

Tech

nic

al s

can

Commercial scan

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Total overview Research examples

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Commercial scan Research examples