labode

transformationpublique

starting from practices !re-interrogating problems !system innovation !doing with !user expertise !craft !doing for better understanding !prototypes, simulations, tests

satisfying needs !

solving problems !

Innovation in silos !

doing for !

expertise of experts !

excellence !

understanding before doing !

reports, surveys

2009 : Résidences

« New practices in future libraries », Région Auvergne

Week 1 : Observing, listening, understanding, re-interrogating

Week 2 Co-cdesigning, testing, prototyping

Week 3 : Documenting, building scenarios, strategy, empowering

« Sustainable procurement », Région Rhônes Alpes

« My work as an elected official », Région Nord-Pas de Calais

« Public services in my neighborhood », Minister of reform

!

+ a flexible intervention set, fit for

(nearly) all kind of project !

a collection of cases that builds strategic visions for local/regional/national top-managers

- strong side effects when

nothing happens afterwards !

no time to empower people with social innovation & service design capacity

2011 : La Transfo

Building « in-house » design and social innovation labs

!Crossdisciplinary teams embedded

during 10 weeks !

Group of 10 to 15 civil servants empowered with social and design skills

!Running real projects

and co-creating their own lab

the future of social design in the public sector ?

!!

paradoxal injunction : more needs but less money

!need to change our vision

on the public sector !

need for more humility, results oriented, multidisciplinarity, commitment, in-house design

!need for alternative business models