THE NITTY GRITTY 1. Cancellation fees may apply. 2. UNlImITEd valUE To oTHER sHaREd bUsINEss flEET (sbf) sERvIcEs oN THE samE accoUNT: Includes standard national voice calls, standard national video calls and standard national SMS and MMS made from one SBF Optus Mobile service to another SBF Optus Mobile service on the same SBF billing account within Australia. 3. INclUdEd valUE: Can be used for standard national voice and video calls, standard national MMS and SMS, Voicemail, national diversions and calls to 13/1800 numbers all within Australia. 4. INclUdEd daTa: Data usage will be counted in kilobytes where 1024KB = 1MB and includes both uploads and downloads for use in Australia. Unused data does not rollover. Your data allowance is shared with other Shared Business Fleet services on your account. You can increase your data allowance by changing to a higher Shared Business Fleet plan or by adding an eligible Business Mobile Broadband plan (BMB) to your account.

daTa sHaRING wITH bmb: If you have an eligible BMB plan on your account, data usage will be deducted from your BMB data allowance once you’ve used your Shared Business Fleet data allowance. Once you have exhausted both your Shared Business Fleet and BMB data allowances, excess usage charges apply. GENERal: Each service will have a $1 one-time charge at activation. There is a minimum of 2 services per SBF tier. There is a maximum number of services allowed per SBF tier, if you wish to add more than the maximum number of services for your SBF plan, you will be charged $10 a month for each additional service. Moving down an SBF tier will incur a cancellation fee. If you do not maintain the minimum number of voice services required, Optus may transfer any remaining service to another plan. sEE paGEs 22–24 foR moRE NITTY GRITTY.

sHaREd moNTHlY accEss fEE

$199pER moNTH

$299pER moNTH

$399pER moNTH

$499pER moNTH

$599pER moNTH

$699pER moNTH

$799pER moNTH

$899pER moNTH

$999pER moNTH

$1,299pER moNTH

$1,499pER moNTH

$1,999pER moNTH

$2,499pER moNTH

$3,299pER moNTH

$4,299pER moNTH

$5,299pER moNTH

$6,299pER moNTH

$8,199pER moNTH

$12,999pER moNTH

Minimum total cost over 24 months1 $4,778 $7,178 $9,578 $11,978 $14,378 $16,778 $19,178 $21,578 $23,978 $31,178 $35,978 $47,978 $59,978 $79,178 $103,178 $127,178 $151,178 $196,778 $311,978

Equipment credit 24-month contract $1,600 $1,750 $2,250 $3,000 $3,750 $4,140 $5,060 $5,750 $6,000 $7,500 $8,800 $10,200 $12,600 $16,800 $20,000 $25,000 $30,000 $40,000 $63,500

Minimum total cost over 36 months1 $7,166 $10,766 $14,366 $17,966 $21,566 $25,166 $28,766 $32,366 $35,966 $46,766 $53,966 $71,966 $89,966 $118,766 $154,766 $190,766 $226,766 $295,166 $467,966

Equipment credit 36-month contract $2,700 $2,900 $3,700 $4,900 $6,100 $6,900 $8,200 $9,400 $10,400 $12,700 $15,000 $17,400 $21,500 $28,800 $34,000 $43,000 $51,000 $68,000 $107,200

Maximum services 10 15 20 25 30 35 40 45 50 65 75 100 125 165 215 265 315 410 650

Included value to other SBF services on the same account2

UNLIMITED UNLIMITED

Included value3 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500 $4,000 $4,500 $6,000 $7,800 $9,000 $12,000 $15,000 $19,800 $26,000 $32,000 $38,000 $49,000 $78,000

Included data#4 1GB 1.5GB 2GB 2.5GB 3GB 3.5GB 4GB 4.5GB 5GB 5.5GB 6GB 6.5GB 7GB 8GB 9GB 10GB 10GB 12GB 14GB

ALL To UsE wIThIN AUsTrALIA ALL To UsE wIThIN AUsTrALIA

optus Mobile Fair Go™ policy applies. Equipment credit may only be used to purchase handsets and devices from the pre-defined sBF equipment list. #If you exceed your plan's included monthly mobile internet data allowance, excess usage charges will be charged at 10¢ per MB or part thereof.

sTaNdaRd NaTIoNal RaTEs wITHIN aUsTRalIa

sHaREd bUsINEss flEET plaNs

Voice call rate to fixed lines and mobiles (per min.)* 40¢ per 30 seconds with no flagfall

Voicemail $0 deposit and 30¢ per 30 seconds per retrieval

SMS (per message – up to 160 characters) 25¢

MMS (per message) 50¢

International SMS (per message) 50¢

International MMS (per message – up to 160 characters) 75¢

2 min. call to mobiles (including flagfall)* $1.60

1MB of data (excess usage) 10¢

National video call† (per 30 seconds) 40¢

optus Mobile Fair Go™ policy applies. *Calls are billed per minute, unless stated otherwise. †National video calls: Coverage is mobile dependent and both parties to the call must be in a 3G or 4G coverage area.

sHaREd bUsINEss flEET plaN RaTEswHaT YoU GET:opTUs To aNYoNEIncludes standard national voice calls, video calls and MMS, standard national and international SMS and Voicemail, to use within Australia.

UNlImITEd flEET calls wITHIN aUsTRalIaIf your staff are on your Shared Business Fleet Plan, you can contact them as many times as you like, for as long as you like with unlimited standard national voice and video calls, SMS and MMS, to use within Australia.

EqUIpmENT cREdIT opTIoNsChoose the gadgets that fit your business like a glove, whenever you need them. We’ve got all the latest whizz-bang Smartphones, tablets and modems – available for use throughout the life of your contract.

sHaRE YoUR daTaNever waste a single byte by sharing data across all your team’s mobiles.

Need more? Easy. Just add a Business Mobile Broadband Plan whenever you need it.4

NEEd a dIffERENT TERm? cHoosE EITHER a 12, 24, 36 oR 48-moNTH coNTRacT lENGTH aNd REcEIvE aN EqUIpmENT cREdIT.

Shared BuSiness Fleet PlansLike things simple? Then you’ll love this – one plan to cover ALL the services on your account. Add or remove them as you need, and make unlimited voice calls from within Australia to other Shared Business Fleet numbers on the account. We told you they’re simple.

Shared BuSiness Fleet add-onSFrom time to time you will need a little more. We’ve got you covered.

‘YEs’ bIz daTa Churning through the data? No worries. Bump up your limit with a ‘yes’ Biz Data Plan. They’re month-to-month, so you can move and up down as you need.

UNlImITEd voIcEmaIlNever miss an important call with these handy unlimited Voicemail packs to use within Australia.

moNTHlY accEss fEE $999 pERmoNTH

$1499 pERmoNTH

$1999 pERmoNTH

$2999 pERmoNTH

$4499 pERmoNTH

Included data to use within Australia^ 700MB 1GB 2GB 4GB 6GB

Excess usage 10¢ per MB or part thereof

ALL To UsE wIThIN AUsTrALIA

^Data limit excludes international roaming. Data is charged in 1KB increments and includes both uploads and downloads. Unused data does not roll over.

moNTHlY accEss fEE (pER sbf TIER)

$25 pER moNTH

$25 pER moNTH

$50 pER moNTH

$50 pER moNTH

$50 pER moNTH

$75 pER moNTH

$75 pER moNTH

$75 pER moNTH

$125 pER moNTH

$125 pER moNTH

Current SBF tiered account plan

from$199

from$299

from$399

from$499

from$599

from$699

from$799

from$899

from$999

from$1,299

Maximum services per tier

up to10 users

up to15 users

up to20 users

up to25 users

up to30 users

up to35 users

up to40 users

up to45 users

up to50 users

up to65 users

ALL To UsE wIThIN AUsTrALIA

moNTHlY accEss fEE (pER sbf TIER)

$125 pER moNTH

$150 pER moNTH

$250 pER moNTH

$250 pER moNTH

$250 pER moNTH

$450 pER moNTH

$450 pER moNTH

$450 pER moNTH

$450 pER moNTH

Current SBF tiered account plan

from$1,499

from$1,999

from$2,499

from$3,299

from$4,299

from$5,299

from$6,299

from$8,199

from$12,999

Maximum services per tier

up to75 users

up to100 users

up to125 users

up to165 users

up to215 users

up to265 users

up to315 users

up to410 users

up to650 users

ALL To UsE wIThIN AUsTrALIA

optus Mobile Fair Go™ policy applies.

1400500e_0713SS

THE NITTY GRITTY:

THE NITTY GRITTY foR small aNd mEdIUm bUsINEss cUsTomERsThe Nitty Gritty summarises important details relating to our products and services as well as inclusions and exclusions. For further details of the terms on which Optus supplies its products and services see the Standard Forms of Agreement available at optus.com.au/standardagreements

Critical Information Summaries also help you understand and compare your plan inclusions. The summaries are available at optus.com.au/cis for consumers and optusbusiness.com.au/cis for business customers.

GENERalAll prices quoted are GST inclusive. Approved customers only. Offers only available to eligible, credit approved Optus Small or Medium Business customers as defined by Optus. Optus Prepaid, MobileSat, service provider customers, or corporate customers are not eligible. For technical and commercial reasons not all eligible customers will be able to be connected to all plans.

polIcIEs: All mobile services are subject to the Optus Mobile Fair Go™ policy. All consumer broadband and data services including the Optus TV with Fetch Service are subject to the Optus Internet Acceptable Use policy. All business data services are subject to the Optus Internet Acceptable Use policy or the Optus Business Internet Acceptable Use policy. All home services and business phone services are subject to the Optus Local and Long Distance Fair Go™ policy. These policies prohibit among other things excessive use, unreasonable use or unacceptable use, and commercial use of non-business services. Where we consider your use is in breach of a Policy, we may take action as detailed in the Policy.

YoUR sTaTUToRY RIGHTs: Any warranty or guarantee offered on our goods and services is in addition to, and does not limit your, statutory rights including under the Australian Consumer Law. For example, exceptions apply to cancellation or termination fees if you terminate in accordance with your statutory rights.

call aNd TExT TYpEs aNd daTa sERvIcEs: Please note that video calling, data services and MMS are only available on compatible handsets. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. sms: You will be charged for each SMS (standard length 160 characters). The character length limit for an SMS may vary depending upon you handset or message. pHoTo mEssaGE (mms): Charges apply regardless of successful delivery or not. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS. You will still be charged for sending the MMS. vIdEo callING: Only available between video capable handsets within 3G or 4G coverage areas. If you or the other person on the video call move out of these coverage areas, your video call will drop out and you will only have the option to call the person back with a voice call.

bIlls (mobIlE moNTHlY offERs aNd plaNs): A $2.20 per month fee applies if your account is not paid by direct debit. If online billing is not available to you, we won’t charge you the fee. For further information, please see optus.com.au/aboutmyaccount A payment processing fee will also be charged if you pay your bill by credit or charge card or via Australia Post outlet. See optus.com.au/payments for details. Non-payment of a bill may result in the suspension or disconnection of the services.

moNTHlY cHaRGEs aNd INclUsIoNs (mobIlE moNTHlY offERs aNd plaNs): During the term of your plan you will pay the monthly amount as a minimum charge even if you do not use all of the included calls, SMS, data, value or other benefits each month. Any unused inclusions do not roll over unless otherwise stated.

RaTE plaN cHaNGE (mobIlE moNTHlY plaNs): We may charge you a fee if you move from one pricing plan to another before the end of your minimum term. The amount of the fee will depend on various factors, including the terms of your current pricing plan, your call spend under your current pricing plan and the terms of the new pricing plan you are moving to. You should contact customer service for further information on the fee that may apply to you. If you select a new rate plan any calls made from the date of the change will be charged at the applicable rate of your new plan.

dEvIcE lockING: Some devices are locked to the Optus network. Optus can only unlock devices purchased from an Optus outlet within Australia. For Mobile Account customers only, who wish to use their device on another network, please call Optus on optus.com.au/unlock

ackNowlEdGEmENTs: Android™ is a trademark of Google Inc. The BlackBerry® and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited. Foxtel marks are used under licence from Foxtel Management Pty Ltd. All rights reserved.

opTUs zoo: You need to have an Optus 4G or 3G compatible mobile phone which is provisioned with the required settings and SIM to activate data use. Optus Zoo activation time may take up to 24 hours. There are no data charges to access the Mine, Explore and New Tabs on Optus Zoo within Australia except when accessing via WiFi. Data charges may apply to access other areas of Optus Zoo. Additional charges may apply to access content within Optus Zoo. Additional charges may apply to access and subscribe to third party content. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content. Content is tailored for viewing on Optus 4G or 3G network and may not include all content and features of internet websites. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service.

covERaGECoverage on the Optus Network is location and device dependent. For detailed coverage maps, see optus.com.au/coverage 4G services are available in selected areas. To access the Optus 4G Network you need a compatible device and plan. 4G Dual band refers to our 4G 1800MHz/2300MHz coverage and devices. 4G single band refers to our 4G Single band 1800MHz coverage and devices. Compatible 4G devices can also access the Optus 3G Network. optus 3G Dual cand refers to our 3G 100MHz/900MHz coverage. To make the most of our network we recommend using at minimum a 3G Dual band device.

spEEd: Many factors affect speeds such as your distance from the mobile tower, the capacity and load of the mobile tower, which network you are currently using (Optus 4G/3G/2G), your hardware and software, the source of your download, and general internet traffic.

RoamING: International roaming is available by contacting us on 133 343 (charges may apply) or 1509 from your mobile. International data usage is not included in your pricing plan and additional international roaming charges apply to use data whilst overseas. Your device may be incompatible with networks in some countries. For examples of charges, destinations and roaming partners refer to optus.com.au/roaming Optus makes no guarantee regarding the quality and availability of international coverage or services. It may take several months for roaming charges to appear on your mobile phone bill.

call RaTEsFor call rates that apply to your plan see the Critical Information Summaries available at optus.com.au/cis for consumers and optusbusiness.com.au/cis for business customers.

INclUdEd mobIlE INTERNET daTa valUE: If you elect to take an eligible Business Mobile Broadband (BMB) service on selected Business BMB Plan, the plan’s included mobile data value can be shared (not applicable on Business Complete Plans). The included mobile internet data allowance cannot be used for voice and video calls, Voicemail, international SMS and MMS, premium and third party SMS and MMS and third party content purchases and subscription fees, 1300, 1800, 1900, Surepage, VPN data usage and data used while roaming internationally. If you access such services, you will be charged at prevailing rates.

UNlImITEd blackbERRY® pop3 EmaIl aNd INTERNET bRowsING plUs INclUdEd mobIlE INTERNET daTa: You will not be able to view your monthly usage prior to receiving your bill.

INclUdEd INTERNaTIoNal valUE: Any unused portion of the international value expires at the end of each bill cycle. Standard ‘yes’ Business International rates apply for usage over the included international value. See optus.com.au/businessivp

caNcEllaTIoN fEEsFor cancellation fees that apply to your plan see the Critical Information Summaries available at optus.com.au/cis for consumers and optusbusiness.com.au/cis for business customers.

mobIlE moNTHlY plaNsIf you pay for your handset by the monthly payment option on a 12 or 24-month plan and you change or cancel your Optus Mobile service or it is disconnected before the term expires you must pay the remaining amount on your phone, if any, plus applicable “Cancellation Fees” which differ by plan.

HaNdsET cREdIT (mobIlE moNTHlY plaNs): If you connect to any My Plan with a monthly handset repayment, you may receive a handset credit each month for the minimum contracted period of your chosen plan to reduce the monthly repayment costs of the handset to you. If you change or cancel the plan during the minimum contracted period, you may no longer be entitled to the handset credit and may be required to pay the handset credit and remaining handset repayments in addition to any cancellation fees.

sHaREd bUsINEss flEET (sbf) plaNscaNcEllaTIoN fEEs: For cancellation fees that apply to your plan see the Critical Information Summaries available at optus.com.au/cis for consumers and optusbusiness.com.au/cis for business customers.

EqUIpmENT cREdIT: You will receive a set amount of equipment credit if you connect to a 12, 24, 36 or 48-month plan. Equipment credit may only be used to purchase handsets and devices from the pre-defined SBF equipment list. Cannot be redeemed for cash, cheque, used towards your call charges or used to offset a cancellation fee, change of plan fee, installation fee or connection fee. SBF voice service equipment credit is only available for mobile or other advised hardware. Once the equipment credit has been used, any remaining equipment charges will appear as a charge on your next bill up to a maximum of $500. Hardware purchased in excess of $500 over and above the SBF equipment credit amount must be purchased outright separate from the SBF equipment credit. sms: SMS cannot be sent to Satellite customers. mms: Charges apply regardless of successful delivery or not. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to optus.com.au/zoo to view their message. You will still be charged for sending an MMS. mobIlE as modEm: Included data excludes tethered modem access unless the Business Mobile as Modem access is taken. Tethered modem is excluded from your included data value unless you have added the Mobile as Modem Access bolt on. If you are able to access such services, your use of such services will be charged at prevailing rates. coNsUmER RIGHTs: In addition to your rights under the consumer terms, you may have certain rights and remedies under the Australian Consumer Law.