PowerPoint Presentation
Plugged-In ManagementProf. Terri Griffith
[email protected]/TerriGriffith@terrigriffith
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Your Intuition
Scenarios
Plugged-InorDisconnected
Rather than define them in words, let define them through a
game7
Photo: Krlis Dambrns,
https://www.flickr.com/photos/janitors/15524881120
The joy of something like an iPhone
Many people say that the great success of Apple is do to the
tight integration of their hardware and services and how they work
with, rather than against
us.https://www.flickr.com/photos/janitors/155248811208
AP Photo/Charles Rex Arbogast
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http://www.flickr.com/photos/calliope/223220955/
30 tube Proponents of traditional MRI say that claustrophobia
related to the size of the tube in not a big deal even though
enough concerns were voiced by patients to prompt the creation of
open-sided MRIs. At least at the time, around 1995 there were
performance differences a technology dimension but these could be
traded-off against physical size and feelings.
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http://openmriofne.com/index_large.htm
30 tube Proponents of traditional MRI say that claustrophobia
related to the size of the tube in not a big deal even though
enough concerns were voiced by patients to prompt the creation of
open-sided MRIs. At least at the time, around 1995 there were
performance differences a technology dimension but these could be
traded-off against physical size and feelings.11
#1#10
Zappos.comAmazon.comLL BeanOverstock.comLands End
National Retail Federation12
Zappos Warehouse
http://www.examiner.com/article/the-zappos-approach-to-employee-meetings
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Write Some Notes
Your Own Scenarios
My own book,
Plugged-In is about how we mix together people, technology, and
organizational process 3 Dimensions PTO some of you may know this
as sociotechnical systems design3 Practices3 Levels
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No single technology tool can be a success, no single
organizational practice change can be a success. We need to design
our work as systems.
Weve known this since the 1950s if not before.
Some
No Silver (Magic Bullets)
The interviews and research Ive done suggest that there are
three practices that plugged-in managers follow:Stop-Look-Listen:
Be reflective about your needs and options, then listen to feedback
as you take your first steps.Mixing: Create an alignment of people,
technology tools, and organizational process that works for the
given situation.Sharing: Practicing plugged-in management in public
through modeling, being explicit about your methods, mentoring
others as they try the plugged-in approach on their own.16
http://www.flickr.com/photos/calliope/223220955/
30 tube Proponents of traditional MRI say that claustrophobia
related to the size of the tube in not a big deal even though
enough concerns were voiced by patients to prompt the creation of
open-sided MRIs. At least at the time, around 1995 there were
performance differences a technology dimension but these could be
traded-off against physical size and feelings.
17
http://openmriofne.com/index_large.htm
30 tube Proponents of traditional MRI say that claustrophobia
related to the size of the tube in not a big deal even though
enough concerns were voiced by patients to prompt the creation of
open-sided MRIs. At least at the time, around 1995 there were
performance differences a technology dimension but these could be
traded-off against physical size and feelings.18
ProductsProcessPerformance
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Plugged-In Managers See:
Plugged-In Managers Allow for:
Why Now?
Year Of Your Organizations Design
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Globalization
Just look around this room27
5 Generations @ Work
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Were living longer, our retirements arent as secure and so here
we are. 28
http://www.millennialinc.com/Millennial_Inc_PRINTPDF.pdfThe
average 26-year-old changed jobs an astounding seven times from age
18, in search of something more.
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Chapel Hill, N.C. January 17, 2014: Medical software device
startup, REALTROMINS, Inc., today announced it has developed and is
commercializing a new family of medical devices to help critically
ill and hospitalized children at the University of North Carolina
at Chapel Hill. This new technology has been further advanced and
enabled by running on IBMs advanced InfoSphere Streams software.
http://www.realtromins.com/Augmentation with Big Data
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Whos Doing The Work?
EmployeeArtificial
IntelligenceContractorCrowdOutsourceFreelancer
Its as if students flatlined after their terminal degree.
Current Situation (Traditional Degrees)
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Its as if we thought students flatlined after their terminal
degree.34
Lifelong Learning
Changing jobs, changing careers, changing technology Nano
degrees. Laura Tyson, Chairman, President's Council of Economic
Advisors; Boards of AT&T Inc.; Morgan Stanley; CBRE Group Inc.;
Silver Spring Networks35
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Stop after productivity People Technology & Organizational
Design3:18 Stop after Watson & Machine Learning The
singularity4:20 Free style chess equivalents in your industry? Its
about working with the human, technical and organizational
dimension. No silver bullets. and that brings us to
designhttp://www.ted.com/talks/erik_brynjolfsson_the_key_to_growth_race_em_with_em_the_machines37
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3 Practices38
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ImproveStop-Look-Listen
Mix/Negotiate: Human, Technical & Organizational
DimensionsShare/Transparency
3 Practices of Plugged-In Management
Think about it as a negotiation.Debbie Cohens story44
StopLook Listen
If you address all three dimensions and follow three simple
practices your work, your team, and your organizations will
benefit.45
Stop-look-listen = recognition46
AP Photo/Charles Rex Arbogast
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Letting go of work location doesnt always work. You may remember
that Yahoo made the news when Marissa Mayer pulled their
telecommuting employees back into the office.Some had been taking
advantage of the system, but the public statement was that to be
innovative you have to be face to face. Research and other examples
dont support that but its an example of holding on to perhaps the
wrong thing or perhaps the right thing at the right time: Yahoo was
in the middle of a big set of shifts and make this was the time to
hold tight to peoples physical connection to the company. Time will
tell. https://www.flickr.com/photos/yodelanecdotal/2732358363/
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Mixing
If you address all three dimensions and follow three simple
practices your work, your team, and your organizations will
benefit.50
Some rights reserved by advencap
Just like these ingredients on their own dont make a chocolate
chip cookie
http://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/51
Photo: Krlis Dambrns,
https://www.flickr.com/photos/janitors/15524881120
The joy of something like an iPhone
Many people say that the great success of Apple is do to the
tight integration of their hardware and services and how they work
with, rather than against
us.https://www.flickr.com/photos/janitors/1552488112052
Keith Glynn & Tony Hsieh
Moved away from drop shipping as they realized that their entire
strategy should be built around Wow! Customer service.Eventually
this led to them running their own fulfillment center right next to
UPS in Kentucky Its all about reliability and speed.
Random storage of items on human-sized racks random so people
can quickly differentiate the product they are looking for as they
reach the location.Each item is individually marked with a license
plate number so it can be tracked as it goes and and if it comes
back.Employee excursions from HQ to the Fulfillment center are vice
versa
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Zappos WarehouseTerriGriffith.com/blog
Moved away from drop shipping as they realized that their entire
strategy should be built around Wow! Customer service.Eventually
this led to them running their own fulfillment center right next to
UPS in Kentucky Its all about reliability and speed.
Random storage of items on human-sized racks random so people
can quickly differentiate the product they are looking for as they
reach the location.Each item is individually marked with a license
plate number so it can be tracked as it goes and and if it comes
back.Employee excursions from HQ to the Fulfillment center are vice
versa
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http://www.flickr.com/photos/yto/6008588712/
CommunicationUse your communication skills to get a deep
understanding of the situation.
Know your audience56
Mix by thinking of it as a negotiationStakeholders, Issues
(people, technology, organization), Outcomes across the
stakeholders in that order
Great way to start is with a negotiation workshop, then use the
new way of working as the thing to be negotiated about57
Sharing
If you address all three dimensions and follow three simple
practices your work, your team, and your organizations will
benefit.58
Share to Create AlliesShare to EducateShare to Communicate
Trial Projects to Hire140 Internal Blogs Working in Public
Sarah Rosso Automattic Global Services Manager. Automattic
brings us WordPress. Automattic let go of, well, they never really
were holding on to many of the things they do that are unique. They
are perhaps best known for being a virtual company you work from
where youd like, with some meetings throughout the year. They do
trial project to hire why not? And they have 140 internal blogs so
the work still all makes sense they work in public. Theyve let go
of their walls, but they hold tight to their performance standards
and their communication. 60
http://terrigriffith.com/blog/2010/06/01/practicing-systems-savvy-decades-providence-regional-medical-center-part-1Why
do they share?61
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Your Intuition
Virtual Team Scenario
EOTTOTOE
One Team, Many Places
Stuart DeSpain Microsoft Excel for the Mac Team
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People US & ChinaTechnology Everything they needOrganization
Time for meetings, travel, poster sessions
One Team, Many Places is the recipe they use to mix those
dimensions.66
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Social MediaScenario
EOTTOTOE
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BankScenario
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EOTTOTOE
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Office Configuration Scenario
EOTTOTOE
Emergent & Design Thinking
Recall That Mixing is Negotiation
Preparation For
MixingStakeholder1Stakeholder2Stakeholder3Stakeholdr4Issue 1Outcome
1Outcome 2Outcome 3Issue 2Outcome 1Outcome 2Outcome 3Issue 2Outcome
1Outcome 2Outcome 3
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One More Scenario
Yours
Your Situation
BUILDER
Business objectivesUniverse (context, history)Information
needsLaws (policies, required procedures, regulations)Dynamics
(timeframe, sequencing)Events (milestones)Reach (magnitude)
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ImproveStop-Look-Listen
Mix/Negotiate: Human, Technical & Organizational
DimensionsShare/Transparency
3 Practices of Plugged-In Management
Think about it as a negotiation.Debbie Cohens story88
FasterEasier to ImplementMore Effective
TerriGriffith.com
@TerriGriffith
Call to action: I'd love you to read the book, I'd love you to
review the book, I'd love you to subscribe to the blog, but more
importantly I hope you will use and share these ideas to leverage
what we do here.
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