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The presentation shows the parallel between service development in a company and a smart city. It points out the services not the technology's sake but should be developed for the people.If one involves the crowd, then you get not only loyal customers or user, but also people engaged to improve the service.The infrastructure is key. It should be user by a city to deliver core services. The infrastructure should be made openly accessible private companies so that they can provide more smart services. Due to cloud services and over the top telecom services business models will change for investors. That means that because of decentralized services, local investment is not rewarded by a return like it used to be in old days. The access networks no longer can be funded by delivering traditional telecom services.But everyone needs in the future more than ever a quick access to the Clouds. Smart City services in contrast will mostly be locally produced and rewarded. In a summary this means, that Cities should step in building the basis network infrastructure and focussing on delivering smart services for the citicens. In the mean time due to the importance of a powerful internet access, the prices for Internet access will probably raise in future. Owning the Infrastructure means holding a keyrole in the city..
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SMART CITY Ltd “More than just technology thanks to technology”
FTTH Council MENA Conference 2013
Paolo Sebben Managing Partner @ effectas
2
FTTH
SMART
Metering
Building
Intelligence
ICT
Smart Cities
Consulting Strategy
Portfolio
Organization
General Contractor
Switzerland and Liechtenstein
Qatar
Engineering
Passive and active network
The society will become smart in cities
3
…… the City needs to interlink all disciplines by a supper fast symmetrical Network…
© effectas
A System or a society can only become intelligent if
several Subsystems and human beings are
interlinked and information is transported in real-
time.
01010101010 01010101
01010101 10101
01010101
0101010
10101010
0101010101
Jump
Smart Smart Smart
5
…… Technology Technology Technology….
© effectas
6 © effectas
Mission Strategy Portfolio
Vision
Smart City
Citizens
Value
Don’t forget …… Citizens and other Stakeholders pay for Value
Create real value
7
…… Don’t waste Time and money….
© effectas
High Value Zone
Highly estimated by stakeholders Low estimation by stakeholders
Hig
h S
erv
ice
Pe
rfo
rma
nce
Lo
w S
erv
ice
Pe
rfo
rma
nce
Fake Value Zone
Know your targets
8
…… Create desire….
© effectas
Low desire,
low fulfillment
of customer
needs
High desire,
low fulfillment
of customer
needs
Low desire,
high fulfillment
of customer
needs
High desire,
high fulfillment
of customer
needs
Pull
Pu
sh
EDL EDL
Old
& Y
ou
ng
M
an
/ F
em
ale
Citizens City Admin. City
Businessmodel
9
…… Money for value….
© effectas
Customers Key Partners
Cost Structure Revenue Stream
Customer
Relationship
Value
Channels Key Resources
Key Activities
What's next
10
…… What's driving the opportunities….
© effectas
shared based economy
ecology
Digitalization Opportunities
Internet of Clouds
Machine to Machine
Crowd - xy
Example of a smart service
11 © effectas
Swisscom exploits the crowd
by organizing people in the crowd
in a social media platform to improve customer support.
Become a friend
Help others to install Swisscom products
You have a problem with your handy.
your IP- TV, your PC or the internet?
Choose a supporter (friend) in
your neighborhood
Pay from CHF 30.- to CHF 60.- per hour
to the supporter
(your new friend in your neighborhood)
Discover new services
12 © effectas
The virtual population is growing
virtual things affect our world and our physical world affects the virtual, digital world
By connecting the two worlds using sensors and Networks «internet of things»
new opportunities will rise
Building bridges between the two worlds means enabling innovation in processes in
products and in services. New business models could become possible.
Data is the most precious commodity
The opportunities lie between the worlds
Step back ==> see new perspectives - discover new opportunities
Services delivered by the silos
15 © effectas
Social Services Education
Finance Police Fire
Department and Rescue
Health care & Environment Department
industrial Utilities
and Disposal
Processes Processes Processes Processes
Data Solutions Data Solutions Data Solutions Data Solutions
Interpretation Interpretation Interpretation Interpretation
Processes
Data Solutions
Interpretation
Civil Engineering &
Building Department
Processes
Data Solutions
Interpretation
Inh
abit
ants
Emp
loye
es
Co
mp
anie
s
Inh
abit
ants
Pro
pe
rty
Ow
ne
rs
Dam
age
d P
eo
ple
Inh
abit
ants
Pat
ien
ts
Me
dic
al P
ract
ice
s
Inh
abit
ants
Ente
rpri
ses
Cit
y
Eld
erl
y
Inh
abit
ants
Par
en
ts S
tud
en
ts
Inve
sto
rs
Ente
rpri
ses
Inh
abit
ants
Portfolio Services
Portfolio Services
Portfolio Services
Portfolio Services
Portfolio Services
Portfolio Services
Processes
Data Solutions and Networks
Interpretation
Portfolio Services
Smart Services Smart Services Smart Services Smart Services Smart Services Smart Services
Eliminate the Silos
Intelligent (smart) Advisory Team
Inh
abit
ants
Emp
loye
es
Co
mp
anie
s
Inh
abit
ants
Pro
pe
rty
Ow
ne
rs
Dam
age
d P
eo
ple
Inh
abit
ants
Pat
ien
ts
Me
dic
al P
ract
ice
s
Inh
abit
ants
Ente
rpri
ses
Cit
y
Eld
erl
y
Inh
abit
ants
Par
en
ts S
tud
en
ts
Inve
sto
rs
Ente
rpri
ses
Inh
abit
ants
Social Services Education
Finance Police Fire
Department and Rescue
Health care & Environment Department
industrial Utilities
and Disposal
Civil Engineering &
Building Department
The city as an «Enabler»
17 © effectas
Security
Trends
Smart
MGMT
Future
Skills
and
Talents
Balance
of Power
Green
Envi-
ronmentIdeology
Innovation
Economy
New
Energy
Population
Demogr.
Preventive
Healthcare
?
Healtcare
Open data is data that can be freely used, reused and redistributed
by anyone . The City provides data to the community. Innovation and
Value added are excepted.
The Swiss government estimates the annual economic potential for Switzerland
between 900 million to 1.2 billion Swiss Francs. (1 billion Euro)
Smart City «Workbench for innovation»
Local Business Decentralized Services
(Over The Top Internet- Services
Telecom Services
Infrastructure
New Business Smart City
Telecom Services Infrastructure
Today
Future
Smart is local
Air-
Conditioning
Do what you are good at
19
…… Do your best and enable the rest….
Water
Electricity
Disposal
Pubic
Transport
City IT
Fire-
fighter
Police Social
Services
Industries
Physicians
Road
Management
Security
Facility
Management
E- Gover.
Hospitals
Telecom
Private Specialists
City
Administration
Copyright effectas
Zug Lugano Vaduz Doha
effectas
Seestrasse 15
6300 Zug
Switzerland