Snap-on Incorporated

C A S E S T U D Y

Company: Snap-on Incorporated

Challenges:

Management and franchisees lacked clear

visibility into sales and business performance

due to data being housed in multiple systems

and spreadsheets.

Snap-on has a clear focus on safety and while

consistently exceeding targets and industry

averages, they wanted to proactively use

incident and near-miss information to

continuously improve their safety record.

Solution:

The myDIALS Operational Performance

Optimization Platform was deployed very

quickly. Metrics are extracted and

calculated from multiple data sources

including from internal systems, their data

warehouse and data that is submitted by

franchisees.

Results:

myDIALS provides management and

franchisees the tools necessary to make

timely business decisions.

By comparing business results to targets and

best practices, franchisees have actionable

information to support performance

improvement.

The SaaS model is very cost effective for the

large number of users and data is accessible

from wherever there is an internet connection.

Snap-on Incorporated, a leading global innovator, manufacturer and marketer of tools,

diagnostics and equipment solutions for professionals, is deploying myDIALS to more than

4,000 users globally in support of Snap-on’s performance improvement initiatives. myDIALS

enables Snap-on management to view safety and workers’ compensation results, and then

compare them across facilities and to corporate and industry targets. myDIALS is also being

used to monitor and enhance the effectiveness of Snap-on’s mobile distribution channel by

enabling the internal sales team and the large number of Snap-on franchisees to view and

analyze sales and business results against targets and best practices.

“With trusted metrics that provide a consistent look at where we are and where we are going,

myDIALS gets us out of the business of constructing metrics and continually writing reports,”

said Jeanne Moreno, vice president and Chief Information Officer of Snap-on Incorporated.

“The fast deployment, in only a matter of weeks, allowed us to focus on actually using the

metrics and results rather than managing a large IT project.”

As it continues its quest to achieve world-class results, Snap-on looks to myDIALS as a solution

to improve visibility for operations and provide a holistic understanding of performance, while

eliminating the need for the IT team’s involvement in building metrics and the required

reporting.

Metrics can change over time, which, if left undetected, can result in confusing information.

With pre-defined Key Performance Indicators (KPIs) and an interactive dashboard, Snap-on

can accommodate changes to the underlying data or organization. Armed with timely data that

is repeatable and accurate, Snap-on is able to more clearly monitor performance as it happens,

leading to fast incident resolution and follow-up.

According to Moreno, “myDIALS gives us an accumulation of information in an organized way

and helps us identify trends over time. If we can get to the root metrics and understand cause

and effect, we can improve processes. For example, safety and workers’ comp have a cause

and effect relationship and the combined analysis with the myDIALS solution helps us improve

safety and drive lower overall health costs, including disability and medical expenses.”

The combined analysis of multiple behavioral metrics provides the basis for improvement,

helping Snap-on to determine ‘If we do something differently, can we improve our

performance?’ and ‘Are we doing better or worse?’

By adopting innovative technology and best practices, Snap-on can figure out how to perform

better now, while also planning for the future. The bottom line is about changing behavior… and

a critical step in doing that is helping management validate data and identify important trends to

keep employees safe and make their business even more successful.

“KPIs can help you know what you know. There are many things that our data tells us, but we

don’t always understand relationships, cause and effect and the actions we need to take to

ensure improvement,” said Moreno. “Information is critical and we need to keep adopting

innovative technologies and processes to help us figure out how to perform better now, while

also planning for the future.”

As it continues its multi-faceted initiative and extends the myDIALS solution, Snap-on expects

to see continued performance improvement.

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated.

United States

1-866-99DIALS

(1-866-993-4257)

www.mydials.com

Australia

+61 (0) 7 3118 5013