Spectator Journey Planning – the first dedicated Games planner Nick Illsley

SJP – why, what and how?

London 2012 is the public transport games but:- Some routes are already very busy- Some stations are working at capacity- The Javelin is a great asset but distorts calculated travel times

So LOCOG/ODA/TfL and DfT devised Travel Demand Management- Advice to Businesses- Marketing and Communications- Travel Information Services

The SJP is designed to give bespoke advice to spectators and to enable them to have a good travel experience as part of their great London 2012 day out

But it is a world first and needed to tackle some new journey planning challenges that will leave a real legacy

SJP – why, what and how? 2

Based on Transport Direct proven technology, also cost-effective solution as it re-uses software and gives Great Britain coverage

But adds in new functionality:- Hosted in the cloud to give extra scalability- Plans to venues with additional access time- Matches supply and demand with routing algorithms- Allowed planning a year in advance so launched in July 2011- Lets uses navigate to modal booking sites to buy travel tickets- Includes real-time information and has a mobile version- Lets users find level access routes and/or routes with staff assistance- Provides car planning to park and ride and blue badge parking sites

The Demand Challenge

-2,000

0

2,000

4,000

6,000

8,000

10,000

12,000

Apr-Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - June 2012 July - Sep 2012

Jour

neys

Pla

nned

SJP - Peak Hour Journeys Planned

Peak Hour Plans

Peak Plan Checks per Hour

Peak Total Plans per Hour

Notional TD peak plans per hour

The Technical Solution

Traveline – Server farm

Atos Cloud

Internet

External Firewall

Traveline Servers

Service MonitorsSite Confidence /

CA EndUserExperienceTRAVELNEWS

Data Gateway,C&C,

MIState

ServerState

Server

Internet User

JourneyWeb

Spectator Journey Planner

Mobile User

Load Balanced Group

Work Unit

Work Unit

Work Unit

Work Unit

SJP

Web

Ser

vice

sLoad Balanced Group

Web Server

Web Server

Mobile UI

L&SE Traveline

Traveline Servers

JourneyWeb

Venue with queuing time

TDM rules – journey on SJP

Accessibility info

Real-time for public transport

SJP ICSUser

SJP ICS

SJP EFAJourney Planner

TFL ICS

TFLJourney Planner

MDV Support

SJP

DfTODA / TCC

Atos

TfL

TLSE ICS

TLSEJourney Planner

TLSE

3rd PartySIRI-SX users

SJP

SJP

SJP

SJP

SJP Mobile Travelnews

SJP Journey Plans

JourneyWeb

NRE/ Nexus Alpha

SJP

SJP

Trapeze Journey Planner

JourneyWeb

SIRI-SX

SIRI-SX

SIRI SX

NRCCTfL Real Time

Team

TfL

TL SE ICS Team

Ohers

Others

SIRI SX

RTI in car – incident information

Olympic Route Network (ORN)

Usual duration

Increased duration

Mobile journey planner

Actual Results

User Sessions 3.9mUnique Users 2.7mOlympic Time Sessions 1.8mParalympic Time Sessions 0.4mOlympic Mobile Sessions 0.6mParalympic Mobile Sessions 0.15mOlympic Accessible Sessions 14.3kParalympic Accessible 12.1kOlympic Travel News 131kParalympic Travel News 25kBusiest Olympic Hour 21:00 30/07 12.6kBusiest Paralympic Hour 21:00 30/08 4.2k

Target legacy areas• Additional contingency IT capacity via cloud computing

• Complex SI in the cloud• Future hosting solutions especially for scalability e.g. weather

• Planning to venues and additional access time• Special events e.g. Notting Hill Carnival

• Matching transport supply and demand• Travel demand management rules and outcomes• Avoiding hotspots and overcrowded lines

• Accessible Journey Planning• Simple yes/no logic• Link to detailed location accessibility information

• Real time Information• Extension of public transport real-time from London to rest of Great Britain• ORN example of major dislocation to road network e.g. motorway major

works and special events