14-05-2014

I/S

Software process improvement –

involving change management

DIT webinar

29. januar 2014

14-05-2014 2

I/S

Practicalities

The Webinar– Slides will be available on the DIT website (webinar library) after

the webinar

– The webinar will be one hour• Presentation 50 minutes

• Q&A session 10 minutes

– It is possible to send in chat questions (written) during the webinar.

– During the QA session You may ”raise your hand” on the webinarpanel, and you may be un-muted to ask your question

© Agil Procesforbedring

14-05-2014 3

I/S

About us

We have 40+ years of experience within the area of

• Process Improvement &

• System Development Methodologies

We offer• Consulting

• Coaching of teams and individuals

• Mentoring & supervision

• Development & Facilitation of workshops

• Education & Training

© Agil Procesforbedring

Pia Petersen

Henrik Sternberg

14-05-2014 4

I/S

The Agile SPI

Static models and

prescriptive processesDynamic models and

evolutionary processes

GAP?E

ducation

Involv

em

ent

© Agil Procesforbedring

14-05-2014 5

I/S

Understand SPI as a profession

See SPI as a syncronized movement within the organisation

Get aqainted with the origin of the principles behind the agile methods and see these used in another context

Understand how Leading Change within SPI can be based on the same principles as the agile methods

Be inspired to take the next step in SPI in your organisation based on your situation - remembering that context is everything

Expected outcome of this webinar

© Agil Procesforbedring

1

2

3

4

5

14-05-2014 6

I/S

Purpose and intention of this webinar

We want to look into ways to organize SPI

work that allows you and your organization

to enter into involving and transparent

processes and relations - in order to obtain

convincing results and meet the

expectations of your customers

– From local to global view

– From change to improvement

© Agil Procesforbedring

Fix

Achieve

Avoid

14-05-2014 7

I/S

Who are you?

© Agil Procesforbedring

14-05-2014 8

I/S

ABOUT SPI

SPI – Software Process Improvement

14-05-2014 9

I/S

What is SPI?

A profession you can study

A professionalism within which you can

improve your competences

A disciplin with principles, tools and

techniques

© Agil Procesforbedring

14-05-2014 10

I/S

Our experiences with SPI

Context for SPI

– Team

– Project

– Organisation

Organizations are networks of people

– Networks are complex and unpredictable

© Agil Procesforbedring

14-05-2014 11

I/S

SPI Profession

SPI BOK SPI Manifesto

© Agil Procesforbedring

Content and structurePrinciples and values

14-05-2014 12

I/S

SPI Body of Knowledge

Defining and Documenting

Software Processes

MeasuringSoftware

Processes

Evaluating

Software Process

Capability and

Effectiveness

Planning and Managing

SPI Program and SPI Projects

Implementing

Software ProcessChange

© Agil Procesforbedring

14-05-2014 13

I/S

SPI Body of Knowledge (EUP)

ww

w.e

nte

rpris

eu

nifie

dpro

cess.c

om

14-05-2014 14

I/S

The SPI Manifesto

© Agil Procesforbedring

Values

Principles

Experts behind the SPI manifesto –

together in Madrid 2009

14-05-2014 15

I/S

ABOUT PRINCIPLES

- SYSTEMIC THINKING AND COMPLEXITY

SPI and principles

14-05-2014 16

I/S

Appreciation

Leading Change

All related methods should be based

on the same set of principlesMethods,

strategies

and

processes

for

software

develop-

ment

Methods,

strategies

and

processes

for

Leading

change

Systemic Thinking

Social Constructionism

Complexity Theory

Proces Theory

Systems Thinking

Systemic

© Agil Procesforbedring

ContextRelations

CircularitySelf-organisation

Involvement

Reflectivity MultiversLearning

Curiosity

Transperency

14-05-2014 17

I/S

The Agile Enheritance

© Agil Procesforbedring

Systems thinking & Proces Theory

Systemic Thinking &

Social Construtionism

Complexity Theory

14-05-2014 18

I/S

- WITH A SYSTEMIC VIEW

SPI & Leading Change

14-05-2014 19

I/S

Leading Change –Strategic Intentions

© Agil Procesforbedring

1. The prevailing image of the future – have great influence

on the development of the organisation

2. These images are susceptible to influence

3. To create positive images of the future is the most

important strategic activity

• Strategic intentions are open to innovation

• The purpose of these is FOCUS.

• Must be syncronized

• Leading Change must be deeply rooted in these

intentions

SPI Examles:

• Tournaround time

• Sourcingefficiency

• Job satisfaction

• Defects

14-05-2014 20

I/S

Leading Change in a way that motivates people

and inspire to continous process improvement

“De sidste 30 års forskning

viser, at to ud af tre

forandringsprocesser ikke

skaber mere værdi for

organisationen.

60 % af toplederne

mener ikke

strategierne lykkes.

© Agil Procesforbedring

• Lack of competences

• To hasty descisions

14-05-2014 21

I/S

Leading Change in a way that motivates people

and inspire to continous process improvement

”Når medarbejderne har ejerskab til

formålet med forandringen, og er

involverede i at udvikle og afprøve

løsninger, så lykkes det otte ud af ti gange

at skabe organisatorisk værdi”.

© Agil Procesforbedring

You need to invest in SPI

14-05-2014 22

I/S

Dynamics in the organisation

© Agil Procesforbedring

14-05-2014 23

I/S

Strategic SPI Process Design – at the organisational level

© Agil Procesforbedring

How involve

without loosing

control?

How control

without loosing

motivation?

14-05-2014 24

I/S

Software/Solution development

Discipline/Subject evaluationsDiscipline/subject suggestions

Interdisciplinary dialogues and co-ordinationDescision making

and communication

Reflections – pinpointing

problems/ideas

Gathering & perspectives

on reflections and sugest

areas for improvements

Transverse reflections .

Syncronise sugested areas for

improvements and sugest priority

Act & observe

on concrete

experiments –

competence &

effect

Prioritise, decide on

strategic intentions and

create good conditions for

SPI work

Focus on relations

© Agil Procesforbedring

Game mastering

14-05-2014 25

I/S

Strategic SPI Process Design – at the organisational level

© Agil Procesforbedring

Focus on communication leads to better processes

Mangement support is important

Organisations are complex and unpredictable

”The way you lead

change and people

will affect their

attitude and

behaviours and

therby the speed

and quality of the

change”Bo Vestergaard

14-05-2014 26

I/S

- WHERE TO START

SPI in your organisation

14-05-2014 27

I/S

Questions for your next step

Do we collect data for measurement?

Frequent retrospectives on all levels?

Known and attractive strategic intentions?

Encouraging professionals communicatingwith each other?

Do we listen?

….

14-05-2014 28

I/S

Doors to open – new possibilities

© Agil Procesforbedring

Organisational effectiveness

Customer satisfactionConvincing results

14-05-2014 29

I/S

Where to start?

NUZO Not able

Almostable

Able

© Agil Procesforbedring

14-05-2014 30

I/S

Litterature

© Agil Procesforbedring

www.enterpriseunifiedprocess.com

www.software-process-institute.com

www.sei.cmu.edu/

14-05-2014 31

I/S

Contact Information

Pia Petersen

pia@agil-procesforbedring.dk

Mobil 24 91 19 84

Henrik Sternberg

henrik@agil-procesforbedring.dk

Mobil 25 26 77 02

© Agil Procesforbedring

Agil Procesforbedringwww.agil-procesforbedring.dk

mail@agil-procesforbedring.dk

14-05-2014 32

I/S

© Agil Procesforbedring