SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs

SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs

Tips & Tricks For Feeding Guests with Dietary Needs

The HungerGame

Wednesday, January 29, 14

SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014

Evaluate a hotel/catering menu for dietary needs

Guide foodservice providers on what they need and how they want the needs fulfilled.

Work with participants in meeting their needs and provide a better customer experience.

Essential Learning Components

u

v

w


@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite

January 24, 2014

our common ground,

~James Beard

“Food is

a universal experience.”


“Food is the only thing

you're going to buy that

becomes you.”Carlo Petrini


@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014

Gluten Free

Food Allergies

RAW

Organic LocalVEGAN

Vegetarian

PescitarianH

alal

Kos

her

Tree Nuts

Celiac

Corn Clean EatingMacrobiotic

PaleoRave

Buddhism

Crohn’s

Menu Labeling

Food Safety

AD

A

FALC

PA



1 : 13335% / 17%Obesity7 : 10Chronic Disease15 million27 million25.8 million11.2 millionFood AllergyVegetarian & VeganCeliac DiseaseDiabetes36%KosherReligious



1.8 MillionMeetings205 Million

People$54.5 BillionFood & Beverage

food functions 23,1904,931 eventsday

$149.3 million$6,439114 people

each


@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014ELC #1

Addressing Dietary Needs

u

Food Allergies | Medical Conditions | Personal Preferences | Religious Beliefs



January 24, 2014

Food Allergy

Potentially

Immune System Response

LIFE-THREATENING


120

8150+

90



• Cereals• Crackers• Cookies• Candy• Chocolates• Energy bars• Flavored coffee• Frozen desserts• Marinades• Barbecue sauces• Cold cuts• Alcoholic beverages



• Dressings• Sauces• Stocks• Bouillabaisse• Cuttlefish ink• Glucosamine• Fish stock• Seafood flavoring• Surimi



• Baked goods • Candy• Chili• Egg rolls

• Enchilada sauce• Marzipan• Mole sauce• Nougat



• Flavoring base• Caesar dressing• Worcestershire

sauce

• Bouillabaisse• Imitation or

artificial fish• Meatloaf• Barbecue

sauce• Caponata



• Baked goods• Egg substitutes• Macaroni• Marzipan• Marshmallows

• Nougat• Pasta• Foam or topping • Pretzels



• Ale/Beer• Baking mixes• Baked products• Batter-fried foods• Bread crumbs• Breaded foods• Candy• Cereals• Couscous• Crackers• Ice cream• Imitation crabmeat • Pasta• Play dough• Potato chips• Processed Meats• Rice cakes• Salad dressings• Sauces• Soups• Soy sauce



• Artificial butter• Baked goods• Caramel• Chocolate• Processed Meat• Margarine• Nondairy products• Nougat• Canned tuna• Shellfish



• Asian cuisine• Vegetable gum• Vegetable starch• Vegetable broth• Baked goods• Canned tuna• Cereals• Cookies• Crackers• Energy bars• Low-fat peanut butter• Processed meats• Sauces• Canned broth & soups



Leading cause of

death worldwide

“Chronic disease is a

foodborne illness. We ate our

way into this mess, and we

must eat our way out.”Dr. Mark Hyman



• Tobacco Use

• Physical Activity

• Unhealthy Diet

• Harmful use of Alcohol

• High blood pressure• High blood glucose• Physical Inactivity• Overweight & obesity• High cholesterol• Low fruit & vegetable intake

}

Behavioral Risk Factors



January 24, 2014

Celiac Disease

Genetic autoimmune disease

1:133

Malabsorption

Avoid Gluten

No cure

Oatmeal?

Wheat | Rye | Barley



1:3 Americans

Manage blood sugar

Low salt, fat & sugar

High in fiber

What, when & how much

Epidemic of 21st Century



January 24, 2014

World’s population lives in countries

where being overweight

or obesity kills more people

than malnutrition

65%Wednesday, January 29, 14


Vegetarian

NoBeefPork

PoultryFish

Shellfish

Vegan


Paleo• Processed

foods• Sugar, candy

• Sweet fruit• Grains• Beans

• Dairy• Seed Oils

No


Arlene Mathes-Scharf

Kashrut.com “Food is an

important part

of my religionand the way I live my life.”



Judaism Kosher x Kosher finned fish only Kosher Not with

meat

Buddhism x x some P P

Hinduism x x Restricted/Avoided

Restricted/Avoided ? x

Islam Halal x Halal x x

Rastafarianism x x no fish over 12” x

Seventh Day Adventist x x x ?

Sikh in some sectsHalal or Kosherin some sects

Halal or Kosherin some sects

Halal or Kosher x



Protestants Few RestrictionsFew RestrictionsFew Restrictions

Roman Catholicism

Restricted on certain daysRestricted on certain daysRestricted on certain days

Eastern Orthodox

Restrictions Restrictions

Jainism x x x x x x

Mormonism x

Baha’i some are vegetarianssome are vegetarianssome are vegetarianssome are vegetarians x



January 24, 2014

JANUARY Chinese New Year (Confucian/Taoist/Buddhist)

FEBRUARY Ash Wednesday (Christian)Lent (Christian)

APRIL Good Friday (Christian)Easter (Christian)Shavuot (Jewish)Passover (Jewish)

JUNE/JULYRamadan (Islamic)

JULY/AUGUST Eid al-Fitr (Islamic)Krishna Janmashtami (Hindu)

SEPTEMBER/OCTOBERSukkot (Jewish)Rosh Hashanah (Jewish)

OCTOBER Navratri (Hindu)Shemini (Jewish)Yom Kippur (Jewish)Simchat Torah (Jewish)Eid al-Adha (Islamic)

NOVEMBER Diwali (Hindu/Buddist/Sikhism/Jainism)Thanksgiving

DECEMBERHanukkah (Jewish) Christmas (Christian)



• Review Menu

• Note which items:• Top 8 Allergens• Gluten-free• Vegetarian• Vegan

ELC #1

Discovery ExperienceParticipate | Understand | Comprehend | Learn

GFV

E

VG

N SFWM F SP




Top 8 Food Allergens• Egg• Wheat• Tree Nuts• Peanuts• Shellfish• Fish• Soy• Milk

Gluten-Free• No Wheat• No Rye• No Barley• Oats?

Vegetarian• Only Eggs & Milk• No sea or land

animals

Vegan• No Eggs or Milk• No sea or land

animals• No honey

GF V

E

VGN

SF

W

M

FS

P

P




V

E NW M

WM

MM W

M W

M W

WF

FW

VG

ME

EE

W EV

VV

V

GF

M W E P




V

EW M

MM

FE

W

S

W M

N VV

V

M W E V

M N V

V

VG V

GFGF

GF

GFGF

GF

GF

VG VX



Adding ValueFood | Health | Exercise | Wellness

vWednesday, January 29, 14

.15

.25Host would not be able

to meet need

EmbarrassedAsking is impolite

Unsure how to tell

Perceived lack of empathy to

their need

Don’t want to

be a burden Low

Expectationsof Products &

ServicesWednesday, January 29, 14


Champions for“Cultures

ofHealth”Wednesday, January 29, 14

MPI Carolinas A Healthier Appetite January 24, 2014

Participant Experience



• Improve liking • Increased incremental spending• New/increased client base• Fine-tune customer service• Budget Savings• Less Waste• Demonstrate Professionalism

Benefits of Good Service



January 24, 2014

Once guests feel safe & satisfied with their eating experience,

they become a loyal & repeat customers.

80%


%50Do not return to eventsDo not attend events


$125,000Five-day conference


Seeing, hearing, walking,

Eating learning, interacting with others, breathing

Bodily functions immune,

digestive, bowel, brain, respiratory,

cardiovascular systemsWednesday, January 29, 14

“Hotel is not liable for damages whatsoever suffered by the organizer, the guest and/or third parties unless the

damages are caused intentionally by Hotel or Hotel is grossly at fault. This liability exclusion also applies in particular to damage resulting from consuming food prepared or served by Hotel and to damage resulting from computer-related problems.”



• Contracts• Invitations• Registration Sites• Site Visits• Action Stations• Bars• Green Rooms• Place Cards• Apps

Consider



Alternative Meal Options (Optional) If you would prefer vegetarian or vegan meal options, please select your preference below. If you have other special dietary needs, we ask that you make your own accommodations.

Choose only one: vegetarian vegan

EggWheatSoyMilkTree NutsPeanutsShellfishFishOther



FOOD ALLERGY CONCERNSWe strive to provide a large selection of products for shoppers who have food allergies, follow special dietary or prefer specific ingredients. Despite

taking every precaution, we cannot guarantee that our items are free of trace

amounts of nuts, tree nuts, wheat, dairy, eggs,

soy, fish, shellfish, sesame seeds* or other allergens.

Risk Management

• Follow applicable federal, state and district laws

• Standard Operating Procedures

• Legal Disclaimer

• Designate a person to manage

• Food Allergy Action Plans

• Be prepared for reactions



Dietary Needs Policy

✤ A plan of action with a process to complete it

✤ Clearly understood by all staff who interact with the allergic diner

✤ Addresses accommodations for guests with food allergies, celiac disease, veganism, religious practices and other

✤ Fosters understanding between event guests, staff and vendors through relevant communications

✤ Included in all contracts



Consider• SOPs• Menus• Back of House• Front of House• Set-up• Staffing• Communication• Sundries


What’s

Wrong?


What’s

Wrong?


What’s

Wrong?


What’s

Wrong?


What’s

Wrong?



QAELC #1

Questions Answers&



Tracy [email protected]

404-242-0530www.thrivemeetings.com

www.facebook.com/thrivemeetingseventswww.linkedin.com/tracystuckrath

CSEP, CMM, CHC, CFPM


mailto:[email protected]

mailto:[email protected]

http://www.thrivemeetings.com






Business

SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs